Transport Co-ordinator

Job Title: Transport Co-ordinator
Starting Salary: £31,537 progressing to £34,434 per annum (pro rata for part time) - Pay award pending
Hours: 37
Location: Stevenage - Hybrid
Contract Type: Permanent
Directorate: Growth & Environment

About the team

The Transport Co-ordinator will be an integral part of the Fleet Operations Team within the Integrated Passenger Transport Unit.

The Integrated Passenger Transport Unit (IPTU) delivers transport for Adult Care Services and home to school transport, ensuring an accessible and cost-effective service for the residents of Hertfordshire. This will contribute to creating a cleaner, greener and more sustainable Hertfordshire.

The Transport Co-ordinator is responsible for overseeing the provision of transport put in place to meet the service needs, and this includes the investigating of any issues reported on transport provided, management of staff resources and co-ordination between clients, families, establishments and the IPTU.

We are looking for a confident individual, capable of using their initiative to work effectively in some complex and challenging situations.

About the role

The Transport Co-ordinator will be an integral part of the Fleet Operations Team within the Integrated Passenger Transport Unit.

The Integrated Passenger Transport Unit (IPTU) delivers transport for Adult Care Services and home to school transport, ensuring an accessible and cost-effective service for the residents of Hertfordshire. This will contribute to creating a cleaner, greener and more sustainable Hertfordshire.

The Transport Co-ordinator is responsible for overseeing the provision of transport put in place to meet the service needs, and this includes the investigating of any issues reported on transport provided, management of staff resources and co-ordination between clients, families, establishments and the IPTU.

We are looking for a confident individual, capable of using their initiative to work effectively in some complex and challenging situations.

About you

Essential:

• Excellent writing and oral communication skills to deal with a wide range of customers, staff and service users
• Knowledge and experience of vehicle routing and scheduling together with a broad knowledge of transport legislation
• Experience of collating and interpreting data
• Ability to identify the specific needs of the service user through the information provided in order to meet transport requirements
• To work independently and with the team to provide an efficient and cost-effective service
• Willingness to learn and adopt HCC policies and procedures
• Computer literate, especially Microsoft 365
• Good time management and organisational skills
• Able to work flexibly to cover the out of hours requirements of the service
• Driving licence essential as post holder is required to carry out spot checks/meetings at locations within the county

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is Level 8. Please locate the job profile here:

Job profiles - Community services

To hear more about this opportunity please contact Tina.Bushell@hertfordshire.gov.uk for an informal discussion about the role.

Interview Date: 14th, 15th & 16th July 2026

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Additional information

We are changing
Hertfordshire County Councilis undergoing Local Government Reorganisation (LGR). If you are employed by Hertfordshire County on 1 April 2028, it is expected that most roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better. To find out more, visit https://www.hertfordshire-lgr.co.uk/

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.

Driving required
You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.