Triage Officer (Housing Solutions)
Please apply online via the link provided.
Surrey Heath Borough Council is committed to safer recruitment and equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community. If you are unable to apply online for reasons of disability, please call 01276 707126 to discuss any reasonable adjustments that may be made to accommodate your individual requirements.
Please note:
All successful applicants will be subject to pre-employment checks in line with BPSS guidelines, which includes standard identification, referencing and unspent conviction checks. Surrey Heath Borough Council undertakes not to discriminate unfairly against any subject of a disclosure on the basis of conviction or other information revealed.
For the best chance of successful application, please read the Job Description and Personal Specification fully before applying for this vacancy as it contains information you will need to refer to when applying. We do not accept CV’s submitted without a fully completed application form. To reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. If you choose to submit your CV with your application form we request that you remove all your personal details before uploading your CV. This will ensure that Managers cannot see your personal details when completing their shortlist. If you have not heard from the council within 4 weeks of the closing date you should assume that your application has been unsuccessful. All unsuccessful applications will be removed and confidentially disposed of 6 months after the closing date.
If you have any further enquiries please email recruitment@surreyheath.gov.uk or telephone 01276 707126.
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Join Surrey Heath Borough Council and be part of an organisation who is committed to delivery through meaningful community engagement and excellent customer service. We have a friendly and supportive staff culture with people who want to help make a real difference in our community for everyone that lives and works here. We welcome a culture of innovation and creativity by welcoming new ideas from everyone.
About the Role
This is a newly designed role which is being introduced in response to the Renters’ Rights Act.
This role will provide a high quality first point of contact and triage service for people who are at risk of homelessness.
This role will manage self-referrals from customers, as well as the Housing Register Team, Customer Contact Centre and other agencies of households at risk of homelessness and carry out initial assessment of each customer’s needs and circumstances in line with the new Renters’ Rights Act Legislation.
About You
With experience of working frontline with vulnerable and distressed customers, we are looking for a committed Officer to work with families, individuals and Landlords to gather information, triage need and provide follow up liaison in line with the new Renters’ Rights Act.
You will have excellent communication skills, both orally and in writing, be able to build positive and motivating relationships with clients and have a strong ethos of joint working with partner agencies.
You will be able to demonstrate that through your knowledge and communication skills you have a track record in finding positive outcomes for customers and contributing to service development.
Additional Information
Benefits
We are committed to providing a healthy work life balance for our employees, with hybrid working and other flexible working arrangements on offer. A laptop and mobile phone will be provided for your role if applicable. We offer a generous benefits package including a minimum of 24 days’ annual leave rising to 28 days after 5 years’ service, plus Bank Holidays, a generous local government pension scheme, free parking for all employees and payment of a professional membership fee. As well as subsidised gym membership at our local Places Leisure Centre and great savings from supermarkets, shopping, cycle to work schemes and holidays via the My Staff Shop scheme.
Closing date: Sunday 5th April 2026 midnight
Interview date: Friday 10th April 2026
Contact details
For an informal discussion, please contact Lindsay Large, Housing Solutions Manager on 01276 707100, lindsay.large@surreyheath.gov.uk
Our Commitment
Surrey Heath Borough Council is committed to equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community.
NO AGENCY CALLS PLEASE
Salary range
- £29,529 - £34,586 per year