VALOUR Wales Field Officer - North

Job summary

The Office for Veterans’ Affairs (OVA), within the Ministry of Defence (MOD), is responsible for coordinating the delivery of the Veterans Strategy. The strategy sets the government’s new vision for veterans and challenges the whole of society to think differently about those who have served in the Armed Forces, their offer and their potential.

The framework is grounded in three core themes, each an equal and vital part to ensuring the best outcomes for both veterans and the UK. Together, they represent a powerful new approach to recognising veterans as one of the UK’s great strategic assets, underpinned by this government’s commitment to the Armed Forces Covenant. The long-term framework sets the commitment to these themes, and shapes how OVA’s work is prioritised in terms of investment and effort.

In May 2025, the government announced VALOUR – the first ever UK-wide government-led approach to veteran support. Building on successful existing provision, this programme, backed by £50 million of funding, will provide ex-Service people with easier access to services across health, housing and employment.

This is an exciting time to join the OVA to join a dynamic team to support the VALOUR initiative, which will attract Ministerial and media attention. Additional information on VALOUR can be found at VALOUR: corporate information - GOV.UK.

This position is advertised at 37 hours per week.

Job description

VALOUR Wales Field Officers will play a central role in embedding the VALOUR operating model across 3 defined areas across Wales. Reporting to the VALOUR Wales Manager, they will provide strategic stakeholder engagement and relationship management for VALOUR HQ across the VALOUR Wales network.

VALOUR Wales Field Officers will gather insight and intelligence through their local networks to inform service delivery and policy design at the national, devolved and local level. In this way, VALOUR Wales Field Officers will strengthen Defence’s visibility and understanding of local dynamics and support effective partnership working between the UK Government and Welsh Government on veterans’ affairs, and in due course matters concerning the wider Armed Forces community.

Working collaboratively with statutory partners, voluntary organisations and VALOUR-recognised centres, VALOUR Wales Field Officers will encourage strategic coordination and share good practice across Wales. The role will support greater alignment to strategic plans with national initiatives, including but not limited to the Veterans’ Strategy and Armed Forces Covenant Duty. Taking a place-based approach, VALOUR Wales Field Officers will aid and encourage the continual development of stakeholder partnerships and networks, ensuring veterans can access high-quality support should they need it.

The VALOUR Field Officer is crucial to providing VALOUR HQ with stakeholder engagement and relationship management with partners across the VALOUR network.

You will:

• Develop and maintain trusting and effective relationships with regional stakeholders providing services to the Armed Forces community.
• Collaborate with AFLOs in sub-regional forums and networks that convene all relevant local stakeholders, ensuring clear channels for communication.
• Support cross border working by tapping into UK networks working with devolved services and ensuring that MOD provided services are fully established within local networks.
• Identify opportunities for taking forward action on shared strategic priorities and drive collaborative implementation across local government led partnerships (alongside AFLOs and other relevant local partners).
• Contribute to VALOUR system improvements by aiding visibility and understanding of the veteran support ecosystem at the regional level and support the sharing of best practice across Wales.

Key work areas

• Represent VALOUR, the Office for Veterans’ Affairs (OVA) and wider Ministry of Defence (MOD) support across the region, maintaining a visible presence through stakeholder engagement, presentations, events and visits to VALOUR Centres.
• Collaborate with Armed Forces Liaison Officers (AFLOs), local authorities, public bodies, the voluntary sector, academia and other stakeholders to strengthen partnerships and coordinate support for the Armed Forces community.
• Promote awareness of veteran services and support pathways, facilitating connections to health, housing, employment, welfare and other support.
• Gather, analyse and share local intelligence, performance information and stakeholder feedback to identify barriers, support data collection and inform VALOUR HQ.
• Work with MOD colleagues, AFLOs and partners to support coordinated engagement, influence regional strategies, minimise duplication and improve outcomes for veterans.
• Support the development of the VALOUR network by sharing best practice, implementing tools, guidance and frameworks, contributing to quality assurance, and supporting consultation and service improvement.
• Work closely with the Veterans' Services Regional Field Team Manager to ensure strategic priorities and operational delivery are aligned.
• Undertake regular regional travel and respond flexibly to the evolving priorities of the VALOUR programme and the wider Armed Forces support landscape.

Please note that this role is likely to evolve to respond to priority changes to the Armed Forces support landscape and a degree of flexibility is expected, as well as a willingness to travel regularly.

You may be expected to undertake other duties and activities as required to support the delivery of VALOUR and the wider objectives of VALOUR HQ and the OVA.

Person specification

Essential criteria

• Strong interpersonal skills with experience managing relationships with a range of stakeholders in different sectors and at differing levels of seniority.
• Strong communication skills, both verbally and written, including proven presentation skills, with confidence to speak in public to a range of audiences.
• Experience of stakeholder management, working collaboratively, developing or supporting forums, and being able to adapt to changing scenarios.
• Confidence working remotely, acting on initiative, and being self-starting.
• Proven organisational skills and ability to prioritise and plan workload efficiently.
• Confidence navigating complex operating environments, including strong and demonstrable problem-solving abilities.
• Knowledge of the development and application of the Armed Forces Covenant, the challenges of military service, and transitions to civilian life.
• Willingness to undertake frequent travel (predominately local and regional, and to a lesser extent UK wide).

Desirable criteria

• A full UK Driving Licence
• Experience of operating within the Armed Forces community support landscape.
• Knowledge of Devolved Government and public services, especially where this concerns provision for the Armed Forces community, would be beneficial.
• Understanding of the Welsh language would be an advantage.

Licences

A full UK Driving Licence and/or willingness to undertake frequent travel (predominately local and regional, and to a lesser extent UK wide).

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Seeing the Big Picture
• Making Effective Decisions
• Working Together
• Changing and Improving

We only ask for evidence of these behaviours on your application form:

• Communicating and Influencing
• Seeing the Big Picture

Benefits

Alongside your salary of £37,720, Ministry of Defence contributes £10,927 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Where business needs allow, some roles may be suitable for a combination of office and working from home as part of a non-contractual hybrid working arrangement. All office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to site capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD workplace, will also count towards this level of office attendance. Applicants can request further information regarding how this and other flexible working arrangements may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Candidates will be required to provide CV details to include job history and qualification details.

Candidates will be required to provide a statement of suitability in no more than 500 words.

Important tip - please ensure that your statement includes how you meet the skills and experience listed in the “person specification” section above.

At sift, you will be assessed against your CV, Statement of suitability and the following Behaviours:

• Communicating and Influencing
• Seeing the Big Picture

Should a large number of applications be received, the sift will be conducted in stages. An initial sift will be conducted using the Personal Statement. Candidates who pass the initial sift will be progressed to the second sift stage based on their CV and the lead behaviour (Communicating and Influencing). A final sift will then be conducted using the second behaviour (Seeing the Big Picture).

At sift, you will be assessed against your Strengths and the following Behaviours:

• Communicating and Influencing
• Seeing the Big Picture
• Making Effective Decisions
• Working Together
• Changing and Improving

When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences.

The sift is expected to be completed in August, with interviews being held w/c 31st August and w/c 7th September. Dates are subject to change.

This advert is part of a series of regional recruitment campaigns. Applicants should apply directly to the vacancy for their preferred area. You may apply to more than one region, but each application will be assessed separately.

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk .

As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.

The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : VALOUR Wales Mailbox
• Email : Valour-Wales@mod.gov.uk

Recruitment team

• Email : DBSCivPers-Resourcingteam3@mod.gov.uk

Further information

Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: info@csc.gov.uk.

Attachments

MOD Candidate Pack Opens in new window (pdf, 1562kB)Defence Internal Brief notice Opens in new window (docx, 25kB)Candidate Information Pack Opens in new window (docx, 31kB)