Victim Liaison Officer

Crown Prosecution Service

Hybrid

Expires: Expiring in less than 3 weeks

Social Care

Full time

£30,700 - £32,430 per year

Job summary

The Victim Transformation Programme is a key priority within the Crown Prosecution Service, focusing on improving the experience of victims through the criminal justice system. As a victim liaison officer, you support our work by delivering a high-quality universal service to victims of crime.

You provide a quality service to victims of crime through effective verbal and written communications. This includes answering queries, providing updates and explaining case decisions over the phone, and drafting letters to victims. You manage sensitive and challenging conversations with colleagues, external stakeholders and with victims, whilst demonstrating empathy, integrity and good listening skills.

You regularly communicate with criminal justice partners including witness care units and police, to maintain effective and productive partnerships. This includes signposting victims to the appropriate contact point at partner agencies to ensure they receive the right support and that their needs and welfare remain central to the process.

You are also responsible for helping victims of crime to understand the role of the Crown Prosecution Service and the wider criminal justice system, including the legal procedures and their rights within the system.

The Crown Prosecution Service is based in England and Wales. If you’re applying for this role and live in Scotland or Northern Ireland, you must let us know when accepting this offer as you need permission to work from your home address if hybrid working is part of your role. There’s no guarantee that we will grant this approval.

You must be aged 16 before starting in this role. The start date is expected to be 8-12 weeks after the application deadline.

Job description

Your roles and responsibilities are:

to manage sensitive and often challenging conversations with victims, showing calmness, professionalism, and empathy
to deliver high quality written communication to victims within set timescales, ensuring accuracy and empathy whilst explaining the outcome of a case.
to build relationships with internal and external stakeholders to ensure a cohesive service to victims
to manage your own workload to deliver a quality service to victims, escalating issues and alerting managers to any risks
to use a range of digital tools to deliver an efficient service to victims, capturing data required to manage and evaluate our services

A copy of the full job description is attached.

Person specification

GCSE and A-Level results won't hold you back. We know that some people find their skills and passions when they leave school, so we won't take these into account.

It is desirable that you have experience in working with victims of crime or a customer service environment, but it’s not essential.

Behaviours

We'll assess you against these behaviours during the selection process:

Managing a Quality Service
Communicating and Influencing
Delivering at Pace

Benefits

Alongside your salary of £30,700, Crown Prosecution Service contributes £8,893 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Join the Crown Prosecution Service and find your purpose.

The Crown Prosecution Service is passionate about ensuring that we're a top performing organisation and a great place to work. We're a committed equal opportunities employer, creating a culture where you can bring your whole self to work, and individuality is truly appreciated.

This culture of inclusion is underpinned by our staff networks covering disability, faith and belief, LGBTQI+, race, social mobility alongside our mental health first aiders programme and wellbeing sessions.

The Crown Prosecution Service commits to offer its employees the following experience.

You can do impactful, purposeful work that’s making a difference to your local communities.
You are able to learn and grow, with access to the right opportunities and resources.
We care about your wellbeing.
We want you to feel valued, trusted and included.

We also offer the following range of benefits:

Civil Service contributory pension of up to 28.9%
25 days’ leave, increasing to 30 days after 5 years
£350 each year to spend on personal development
lawyer training programme for all new prosecutors
an extra privilege day to mark the King's birthday
competitive maternity, paternity and parental leave
flexible working including flexitime, and a family friendly approach to work
Cycle2Work scheme, employee savings.

Diversity at the Crown Prosecution Service is about inclusion, embracing differences and ensuring our workforce truly reflects the communities we serve. We want you to feel that you belong and can thrive, whatever your background, identity or culture. As a Disability Confident employer, we're happy to support requests for reasonable adjustments and improve your recruitment experience. If you'd like any reasonable adjustments made to our recruitment process, let us know within your application or contact benjamin.ross-russell@cps.gov.uk

The Crown Prosecution Service has fixed rates for its Executive Officer grade – a developing rate (the starting salary) and a spot rate (the maximum salary). You typically join us on the developing rate and, after completing a 15-month development period, move to the spot rate if your line manager confirms you’re performing the role to a satisfactory standard.

If you’re joining the Crown Prosecution Service on a lateral transfer from another government department, you should contact us about the impact on your salary and the implications of any time you’ve already spent at that grade before applying or accepting an employment offer. Your salary may be adjusted if your location changes when you join us. This adjustment also takes into account any existing allowances that may have previously been consolidated into your basic pay – there’s no guarantee that you can retain these when you transfer.

We want to ensure our employees can thrive at work and home and offer a range of support to achieve a balance. This includes flexibility of working hours, flexibility to support caring responsibilities and a flexible approach to deployment. We offer a hybrid working policy. You must spend at least 40% of your contracted hours over a four-week period at court, in an office or another official workplace depending on business need and the kind of work you're doing.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Recruitment process

The recruitment process consists of an online application, interview and assessment. These are expected to take place between 3 and 6 March 2026.

Your interview takes place online through Microsoft Teams. A member of our recruitment team will be in touch with guidance. If you have any queries about this, contact benjamin.ross-russell@cps.gov.uk

You should keep these dates free or notify us if you're not available. We'll make every effort to accommodate your date preferences but we can't guarantee it.

Assessment

We ask you to complete an assessment as part of the recruitment process for this role. We will provide details immediately before your interview.

Behaviours

You are asked to complete a statement of no more than 250 words for each behaviour setting out how you consider your personal skills, qualities and experience match the specified behaviours and requirements.

Managing a Quality Service (Lead Behaviour)
Communicating & Influencing
Delivering at Pace

You also need to demonstrate the Crown Prosecution Service or Civil Service values.

The panel has the right to assess the lead behaviour ‘Managing a Quality Service’ first. If the standard on this behaviour isn’t met, the other behaviours won’t be considered and your application won’t progress. The panel also has the right to raise the minimum standard pass mark. The panel may also refer to the lead behaviour at the interview stage to determine merit order.

Interview/Assessment

We use behaviours to help us understand your experience, to see if you're a good fit for the role. You are assessed against EO in the Civil Service success profiles behaviours framework. We are assessing three behaviours at interview and assessment stage:

Managing a Quality Service – interview and assessment
Communicating and Influencing – interview and assessment
Delivering at Pace – interview

We understand interviews can be stressful, and we want to ensure you are able to best represent your skills, so the interview questions will be provided in advance, five working days before your interview.

Information sessions

We are holding a series of information sessions – these are live webchats where you can ask us any queries you may have about your application, the process or the roles. You can register here:

Wednesday 4th February at 12pm:

CPS Victim Liaison Officer - Q&A session , meetandengage.com

Wednesday 11th February at 4:30pm:

CPS Victim Liaison Officer - Q&A session , meetandengage.com

You’re not required to upload your CV. However, when submitting your application there is a ‘CV section’. You are required to provide information about your employment and/or academic history for the past three years. The CV section will be used as supporting evidence, it won’t be assessed.

It’s your responsibility to provide the specified information in the requested format to ensure that you're considered for the post.

If you're unable to cover three years through employment or academic history, you must provide a character reference for clearance purposes.

Strengths

Strengths are tested at interview stage - the strengths tested are not shared before the interview.

Other

This is a full-time post. We do consider requests for flexible, part-time working and job share, always considering the operational needs of the department.

We are unable to offer visa sponsorship. If you require visa sponsorship to work in the UK, you will not meet the eligibility criteria for this role.

Clearance

If successful, you are required to secure a Disclosure and Barring Service check, for which you must have a current valid UK address.

If successfully appointed, we ask you to complete a character enquiry form and nationality and immigration questionnaire

If you're a Crown Prosecution Service member of staff, you won’t need to do a Disclosure and Barring Service check as you already hold this clearance.

The job you’re applying for is covered by Article 3(a) of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, consequently Section 4(2) of that Act doesn’t apply.You’re required to disclose all previous convictions and cautions including spent convictions. Failing to make a full declaration will result in withdrawing your offer of employment if our checks reveal convictions that haven’t been disclosed.

Reserve list

If you're recommended by the selection panel but not appointed to the current vacancy, you’re put on a reserve list for 12 months. You may be offered another victim liaison officer post if a vacancy comes up during this period. We may also approach candidates on the waiting list to fill other roles that require similar knowledge and experience.

Feedback

We only provide feedback if you attend an interview or assessment.

Fraud check

The Crown Prosecution Service provides a Fair Processing Notice to all new applicants after they’ve been successful at interview. These candidates are informed that, as one aspect of pre-employment screening, their personal details – name, National Insurance number and date of birth – are checked against the Internal Fraud Database. We won't employ anyone included on the database unless they can demonstrate exceptional circumstances.

We will inform you if you are refused employment because of your inclusion in the Internal Fraud Database.

Civil Service Commission

If you’re dissatisfied with the recruitment process and wish to make a complaint, please contact Strategic.Resourcing@cps.gov.uk with your concerns.

If you remain dissatisfied and wish to make a further complaint, please click on the following link to the Civil Service Commission complaints page Recruitment Complaints - Civil Service Commission

Civil Service Commission Recruitment Principles can be found at https://civilservicecommission.independent.gov.uk/recruitment/

Details of the Civil Service Nationality Rules are located at https://www.gov.uk/government/publications/nationality-rules

Candidates are subject to UK immigration requirements. For the most up-to-date information on the requirements of working in the UK, please go to the UK Visas and Immigration website at https://www.gov.uk/browse/visas-immigration/work-visas

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Salary range

£30,700 - £32,430 per year