Visiting Officer
Due to the needs of the Shared Service, an opportunity has arisen to recruit a part-time Revenues
Visiting Officer for the Revenues team at Lancaster, on a permanent basis.
This key post will prioritise the requirement to inspect and identify empty and occupied council tax
and business rate properties for revenue purposes. The post holder will also be expected to
undertake benefit visits to resolve outstanding enquiries and offer advice and assistance to the most
vulnerable clients.
Duties include:
- The inspection of new, altered and empty properties, obtaining information re: ownership and
occupation for all council tax and business rate enquiries. - Conduct inspections relating to reliefs for both council tax and business rates.
- Keeping accurate records of inspection and ensure that inspections are completed in a cost-effective manner to maximise revenue.
- Provide information to the public in accordance with current legislation, with particular
emphasis on customer care. - Provide witness statements and give evidence when required in tribunal and court
proceedings.
We are looking for an enthusiastic, self-motivated person with the ability to work alone and manage
their own workload to meet deadlines. A working knowledge of revenues, together with good
communication skills and a customer care attitude is essential, whilst knowledge of the demographic
and geographical area, and an understanding of work in the benefits environment is considered
highly desirable.
Candidates must have a full current UK driving licence. The post is accredited with casual user car
allowance.
As an employer we like to thank our employees for their hard work and commitment by giving them
the opportunity to access a range of employee benefits including flexi time, hybrid working, a
minimum of 28 days’ annual leave (plus Bank Holidays), family friendly policies, access to an
Employee Assistance Programme, Local Government Pension Scheme, AVC’s, life assurance
scheme, discounted parking, bus and rail fares and a cycle to work scheme.
International Sponsorship - this role is not open to International Sponsorship
Salary range
- £27,711 - £29,093 per year