Visitor Assistant

• 3._Visitor_Assistant_-_Museum_JD_0426

To apply for this role click on the ‘Apply Online’ button below. If you already have a JGP account you will be asked to login, or alternatively if you don’t have an account you will be guided through the set up process.

Access to an account is necessary as all updates regarding your application will be sent via the JGP site to the email you have registered.

Once you have access to your JGP account you will be able to complete the application form in stages, saving and amending it until you are happy to the submit your completed application. You should use the Personal Statement section to demonstrate how you meet the requirements set out in the role profile attached.

If you are experiencing problems or have any queries about the application process please call us on 01572 758291 or email us at recruitment@rutland.gov.uk

We are delighted to advertise the position of Visitor Assistant and are seeking individuals who are passionate about delivering high‑quality, welcoming and inclusive services within our Culture team.

This customer‑facing role involves working alongside the Rutland County Museum and Oakham Castle team to provide an excellent visitor experience, offering a friendly and professional service to the Rutland community and visitors to the county.

About you…

To be successful in the post you will need to have:

• Experience in a similar role, working face to face with members of the public
• Good communication skills
• Educated to GCSE in English & Maths
• Able to work without direct supervision, sometimes as the only member of staff on the premises
• Interested in Heritage & history

About the role…

As the Visitor Assistant your duties will include:

• To undertake administrative and facility management duties; serve visitors
• Assist with the delivery of weddings and events
• To provide a high standard of customer service
• Locking and unlocking sites and setting alarms
• Cash handling
• Some physical & cleaning work will be required

Please note that whilst we need specific cover on a Saturday, the post holder will need to be flexible to work as part of the rota.

Please note there may be some occasions when events are being held in the Museum or Castle, that the post holder may need to finish later to assist closing down the event.

Visitor Assistant interviews will be held during week commencing 18 May 2026.

Please be advised this could be subject to change, in which case we will give appropriate notice.

Our offer to you:

Rutland Council is committed to Flexible Working and understands the benefits of supporting employees to manage their work and life balance, whilst meeting the needs of the service.

We are committed to supporting and empowering our staff to be the best workers that they can be and Rutland Council is the place you want to be. Our benefits go beyond the salary – being part of a great team, excellent Local Government Pension, generous annual leave, opportunities to learn and develop your career, and a demonstrable commitment to supporting the health and wellbeing of our staff.

Find out more:

To learn more about working with us visit https://jobs.rutland.gov.uk or if you have any queries about this role please contact Linda Healey, Operations Manager on 07920 782157 or at lhealey@rutland.gov.uk.

If you are experiencing problems or have any queries about the application process, please call us on 01572 75 8291 or email us at recruitment@rutland.gov.u

All recruitment correspondence, including interview details, will be sent out via email from the Jobs Go Public site. If you require documentation/correspondence in an alternative format, please contact the Recruitment team.

Rutland County Council is committed to Equality and Diversity and welcomes applications from all sections of the community. Everyone at Rutland County Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of Children, Young People and Vulnerable Adults and for ensuring that they are protected from harm.