Visitor Engagement Assistant

Job summary

As a Visitor Engagement Assistant, you'll help bring the story of UK Parliament to life for visitors from across the UK and around the world. Acting as an ambassador for one of the UK's most iconic institutions, you'll create memorable and engaging experiences while providing a world-class welcome to everyone who visits the Palace of Westminster.

This is an exciting opportunity for someone who enjoys working with people, thrives in a fast-paced environment and is passionate about delivering outstanding customer service while helping visitors connect with the work, history and significance of the UK Parliament.

Job description

In this varied and people-focused role, you will:

• Welcome visitors to Parliament, provide information and guidance, and help them access different areas of the estate, including the public galleries of the House of Commons and House of Lords debating chambers.
• Deliver a consistently exceptional visitor experience, proactively going above and beyond to exceed visitor expectations.
• Engage with a diverse range of audiences, including UK citizens, international visitors, schools, community groups and those who may be less familiar with Parliament and politics.
• Deliver inspiring tours and talks that bring Parliament's history, heritage and democratic role to life.
• Learn and deliver Parliament's two core visitor tours, as well as the highly popular Elizabeth Tower (Big Ben) tour.
• Support the audio tour programme by issuing equipment, troubleshooting any issues and interacting with visitors along the route to answer questions and share insights.
• Work closely with colleagues across Parliament, including Security and Events teams, to manage visitor access and ensure a smooth and enjoyable journey from arrival to departure.
• Help maintain a safe, welcoming and inclusive environment for all visitors.
• Continuously develop your knowledge and presentation skills through our comprehensive training and academy programme.

Person specification

• Communication Skills – You have the ability to deliver engaging presentations to large audiences and adapt style and content to meet audience needs.
• Customer Service & Inclusion – You show a good understanding of what excellent customer service is, and how to deliver it, with the ability to meet the needs of different audience groups and uphold the principles of equality, diversity, and inclusion.
• Collaboration – You demonstrate the willingness to help others and the ability to work well as part of a team in a pressured environment.
• Flexibility & Adaptation – You can prioritise and exercise sound judgement with the ability to adapt and respond to changing needs.
• Motivation & Proactivity – You are self-motivated and proactive with the ability to work independently and a willingness to continually develop in-depth subject knowledge and expertise in the role.

Benefits

Alongside your salary of £28,815, House of Commons contributes £8,347 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

In addition to your salary, we offer an attractive range of benefits including but not limited to:

• Generous annual leave starting at 30 days and increasing to 35 after one full working year.
• Enrolment in the excellent Civil Service pension scheme with an average employer contribution of 27%
• Flexible working options that help you find a balance including enhanced maternity, paternity, shared parental and adoption leave, caring leave and alternative working patterns.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How to Apply

CV and Criterion Responses - If you would like to apply for this role, please submit your CV and provide evidence against criteria 1 – 3 (500 words per criteria is the word limit) in the Job Description.

More information on the application process can be found here: Application process - UK Parliament

Additional Information

Please ensure that you anonymise your application by removing any identifiable factors from your CV or Supporting Statement.

Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : recruitment@parliament.uk
• Email : recruitment@parliament.uk

Recruitment team

• Email : recruitment@parliament.uk

Attachments

Visitor Engagement Assistant - Job Descrpition Opens in new window (docx, 941kB)