Visitor Experience Assistant

Are you passionate about making a difference to our citizens and the district that they reside in? Then, we have an exciting opportunity for you to join our Team

About the Role:

We are looking for friendly, reliable and customer‑focused people to join Wakefield Council’s Museums & Castles team.

As a Visitor Experience Assistant, you will help us deliver a warm, welcoming and enjoyable experience for visitors, at Wakefield Museum and Castleford Museum

Key Responsibilities:

Duties include welcoming visitors and providing general visitor information and assistingwith workshops and events. You will also supportessential health and safety tasksand cleaning dutiesto help keep our venues safe, cleanand well‑run

What will be expected from me?

To work as part of a frontline team that is responsible for the day-to-day delivery of a high-quality Museums and Castles service within the Wakefield district, including offering excellent customer service to all of our customers and maintaining a pleasurable environment that enhances the customer experience and inspires customers to return and promote the service and its offer to others.

Will be required to work flexibly to meet the requirements of efficient service delivery, including working at all museum and castle sites as required and working weekends and evenings

Essential requirements:

To deliver a high quality and engaging visitor offer by:

• providing a high-quality visitor experience to customers across at all museums and castles ensuring that customers have an excellent experience, encouraging repeat visits and positive recommendations/reviews

• Assisting with the delivery of events and activities with the aim of increasing footfall and attracting new audiences.

• Developing ideas for and delivering informal drop-in sessions for children and families based on the exhibitions and collections at museums and castles

• Contributing to the creation of self-led activities

• Facilitating object handling sessions, ensuring that objects are handled with care

What can I expect?

• A competitive salary
• Generous holiday entitlement with the option to buy up to 10 extra days of annual leave
• Hybrid working (subject to role suitability)
• Access to high-quality training programs to advance your career to the next level.
• We are committed to supporting the wellbeing of our staff. We recognise that resilient teams need good work life balance as well as supportive leadership.
• Discounted and subsidised public transport (Arriva Bus Annual Travel Ticket, Northern Trains Limited (NTL), MetroCard).
• Local Government Pension Scheme (LGPS) and a Shared Cost Additional Voluntary Contributions (AVC) scheme providing a tax efficient way to increase our pension.
• Great range of benefits including an Employee Assistant Programme, discounted membership to our excellent leisure facilities with free 12 weeks exercise program, discounts for a range of retail, entertainment, health and leisure providers, a cycle to work scheme, and many more.

Want to know more?

If you would like to know more about the role, the recruitment process or working for Wakefield Council, feel free to contact.

Name: Stacey Clarkson-Goode

Tel: 07917 553330

E-mail: sclarksongoode@wakefield.gov.uk

Join us and make a real impact in the community. Apply today to become a valued member of our team!

Safeguarding

Wakefield Council is wholly committed to ensuring children and vulnerable adults are fully supported and safe. We are dedicated to the safeguarding of all children and vulnerable adults whilst promoting their welfare. We expect all staff and volunteers to share this responsibility.

Probation

In accordance with the Council Probation Procedure, this post is subject to a 6-month Probationary Period.

Fluency Duty

To comply with Part 7 of the Immigration Act 2016 (Fluency Duty), public facing roles will be subject to the Fluency Duty.

Diversity

Having a diverse workforce that is reflective of the communities we serve helps us to achieve the best outcomes for all. We encourage applications from everyone and actively seek to ensure that everyone feels included in the workplace so that we can make the most of our differences.

Why Wakefield

To find out more about the benefits of working at Wakefield Council, click here.