Visitor Levy and National Registration Officer (Welsh Language Essential)

Job summary

We’re responsible for Land Transaction Tax, Landfill Disposals Tax and the introduction of the Visitor Levy in Wales. Our work raises revenue to support public services, like the NHS and schools, in communities across Wales. But that’s not all, we're also involved with and support future tax design for Wales.

Join a place with purpose
You’ll join a team of 100+ talented people from across 14 different professions. Our culture is best described as innovative, collaborative and kind. By working together, we’ll deliver a fair tax system for Wales.

Our people
You’ll be working with people from a wide range of backgrounds and experience. From Operations, Policy, Digital and Data, HR, Communications to Finance – there’s a place for you in our friendly team.

You’ll be our greatest asset

You’ll be joining an inclusive organisation and be part of a team where you can thrive, be rewarded and heard.

We’re recognised as one of the top organisations for people engagement in the Civil Service People Survey. Inclusion and fairness are one of our strongest areas, as well as pay and benefits – our People Survey results say it all!

We’re also recognised for being innovative and a digital, ‘cloud-based’ organisation that supports hybrid and flexible working enabling a great work-life balance. More about working for us, our roles and our Corporate Plan 2025 - 2028 .

Job description

(This is a Welsh Language Essential role)

As an Executive Officer in Tax Compliance, you will play a key role in delivering the WRA’s mission by supporting the effective administration of National Registration requirements and the Visitor Levy. You will support the Visitor Levy and National Registration lead in ensuring that processes and guidance are ready for ‘go live’. You will help ensure that individuals and businesses understand their obligations and pay the correct tax at the right time.

The role combines compliance activity, customer engagement, and data analysis. You will manage cases that involve reviewing registrations, assessing Visitor Levy returns, and identifying potential non-compliance. A core part of the role is working with taxpayers—particularly accommodation providers—to encourage and support voluntary compliance through clear guidance and early intervention, while taking proportionate action where issues arise.

Working within the WRA means adopting a collaborative and service-led approach to compliance, balancing enforcement with education. You will contribute to protecting public revenue in Wales while maintaining a positive relationship with taxpayers, reflecting the WRA’s commitment to being fair, approachable, and responsive.

This role is well suited to individuals who are detail-oriented, confident in communicating with a wide range of stakeholders, and motivated to contribute to the delivery of Visitor Levy and National Registration.

"This is an exciting opportunity to be part of a brand-new area of work as we establish and deliver a new register and levy. We’re looking for people who are curious, motivated and eager to learn—whatever your background, bring your unique skills and perspective, and we’ll support you to build a rewarding and fulfilling career in compliance."

Nina Engelhardt, Head of Operational Delivery

Person specification

Compliance Case Management

• Manage a caseload relating to National Registration and Visitor Levy compliance
• Review registrations, returns, and associated records submitted by individuals and businesses
• Identify inaccuracies, incomplete submissions, or risks of non-compliance
• Take appropriate action, including requesting further information, correcting records, or progressing compliance interventions

Supporting National Registration

• Monitor and maintain accurate registration data for taxpayers within relevant schemes
• Identify unregistered parties who may be liable for the Visitor Levy
• Support onboarding of new registrants and ensure compliance with statutory requirement

Visitor Levy Compliance Activity

• Check that accommodation providers correctly apply and account for the Visitor Levy
• Validate submitted returns against supporting evidence (e.g., occupancy records, bookings data)
• Identify discrepancies in reported visitor numbers or levy calculations
• Work to reduce error and improve overall compliance rates

Customer Engagement & Guidance

• Communicate with taxpayers, accommodation providers, and agents via phone, email, and written correspondence
• Provide clear, supportive guidance on Welsh tax obligations, particularly around registration and levy processes
• Encourage voluntary compliance through education and early intervention
• Handle sensitive or challenging interactions professionally

Risk Assessment & Investigation

• Use internal systems and data sources to identify compliance risks
• Analyse patterns such as under-reporting or late registration
• Escalate higher-risk or complex cases to senior colleagues
• Support proportionate and evidence-based compliance interventions

Decision Making

• Make informed decisions in line with tax legislation and WRA guidance
• Apply rules consistently, ensuring fairness and transparency
• Maintain accurate audit trails for all compliance actions

Candidate information session

If this seems like a role you’d be interested in, join us for our virtual Candidate Information Sessions. You’ll meet the Line Manager, get an overview of the role as well a feeling for what it’s like to work at the WRA. We’ll also talk through our benefits and provide helpful tips for your application with us. Please register for one of the sessions below:

Register here for 24th August at 12.30pm: https://VisitorLevyandNationalRegistrationOfficer.eventbrite.co.uk

Register here for 24th August at 16.00pm: https://VisitorLevyandNationalRegistrationOfficer4pm.eventbrite.co.uk

We recommend you review the job description (or candidate pack) under the 'attachments' section before completing your application.

Languages

We’ve undertaken an objective assessment of the Welsh language skills needed to undertake the duties of this role. For this role:

Welsh language skills - Welsh language skills are essential. This means that you will need to demonstrate your Welsh language skills at the levels detailed below. These skills will be assessed during the recruitment process and we’ll explain clearly how these skills will be assessed.
Welsh language skills levels

Reading Level 2 - Description - Can read simple material on everyday topics
Speaking Level 4 - Description - Can converse in most work-related conversations
Understanding Level 4 - Description - Can understand most work-related conversations
Writing Level 2 - Description - Can write simple work-related correspondence

Benefits

Alongside your salary of £30,754, Welsh Revenue Authority contributes £8,909 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

What we offer

• 31 days annual leave + Bank holidays, and 2 Privilege days
• Flexible and hybrid working
• Generous employer pension schemes with a contribution of upto 28.97%
• Tusker car scheme
• Vivup Cycle2Work and advances of salary for season Travel Tickets
• Lifestyle Benefits offering discounts on shopping, restaurants and entertainment
• Wellbeing hour each week
• Access to subsidised sports groups
• Generous family-friendly leave policies
• Free Welsh language courses and time off to learn
• Access to a range of staff diversity networks
• Free counselling and support service via our Vivup Employee Assistance Programme and Your Care Health platform
• A thriving culture that’s described as innovative, collaborative and kind.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

We’ll always be clear about how we assess your application, at each stage of the process. This will usually include:

• Assessment of your Application Form and CV against the relevant Success Criteria
• A panel interview (if you’re successful at the initial sift stage) Interviews will take place in person.
• If any additional assessments are needed for this role, such as a test or presentation at interview, we’ll let you know in advance.
• Should a large number of applications be received, an initial sift will be conducted using the lead behaviour, Making effective decisions.

We’re proud to be a Disability Confident Leader so we’ll ask you if you need any adjustments at each stage of the recruitment process. So that we can support you in a way that works for you, we’ll offer a pre-interview accessibility chat to anyone that declares a disability or needs any adjustments. This will take place with someone who is independent of the recruitment process and you won’t be placed at any disadvantage as a result of needing adjustments.

A reserve list may be held for this role for applicants that have scored above the appointable threshold at interview. This means that if a similar vacancy becomes available in the next 12 months we may contact you to offer you the role.

Success criteria

Behaviours

Criteria

Assessed in personal statement and CV

Assessed during interview or assessment

Managing a quality service

Work with customers to understand their needs and expectations

Yes

Yes

Communicating and Influencing

Take time to consider the best communication channel to use for the audience, including making the best of digital resources and considering value for money.

No

Yes

Making Effective Decisions

Take responsibility for making effective and fair decisions, in a timely manner

Yes

Yes

Strengths

Criteria

Assessed in personal statement and CV

Assessed during interview or assessment

Explainer

You communicate thoughts and ideas, verbally or in writing. You simplify complexities and adapt communication so others can understand.

No

Yes

Team Player

You work well as part of a team and strive to ensure the team pulls together and is effective.

No

Yes

Analytical

You seek and analyse information to inform decisions based on the best available evidence.

No

Yes

Experience

Criteria

Assessed in personal statement and CV

Assessed during interview or assessment

Experience of applying rules, policies or legislation.

Yes

Yes

We recommend you review the job description (or candidate pack) under the 'attachments' section before completing your application.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : WRA Recruitment Team
• Email : Recruitment@wra.gov.wales
• Telephone : 03000254000

Recruitment team

• Email : Recruitment@wra.gov.wales

Further information

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition. See the Civil Service Commission's recruitment principles where this is set out.
If you feel your application has not been treated in line with the recruitment principles, and you wish to complain, you should contact the Head of HR.
Email: hr@wra.gov.wales
If you’re not satisfied with our response, you can contact the Civil Service Commission.

Attachments

Job Description - Visitor Levy & National Registration Officer - en FINAL Opens in new window (pdf, 303kB)Disgrifiad swydd - Swyddog Ardoll Ymwelwyr a Chofrestru Cenedlaethol -cy - FINAL Opens in new window (pdf, 308kB)