Visitor Services Assistant

• Visitor_Services_Assistant_Job_Pack__1_

How to Apply

To apply for the role of Visitor Services Assistant please send your CV and cover letter outlining how you meet the requirements of the role to recruitment@alexandrapalace.com,
Applications will be shortlisted on receipt. Please note as this role may require post holders to sell alcohol, applicants must be 18 or over.

Visitor Services Assistant

Role Description

The Visitor Service Assistants work across all areas of Alexandra Palace and support the operational team to deliver great experiences including live music, live sport, exhibitions, Theatre shows and Park events.

This is a fun and varied role where you will be working across all front of house operations including our box office, welcome desks, bag drop, VIP hospitality areas, guestlist, and access platform.

Customer service experience is essential, and you will be a friendly and approachable team player. Successful candidates may be required to attend training days.

Responsibilities

1. Engage with Alexandra Park and Palace visitors providing an excellent customer service, working as part of an effective team.

1. Support the ticketing and box-office operations for live events and the Ice Rink, assisting with sales, collections and enquiries.
2. Carry out front line service administration processes.

1. Prepare front of house units for opening at the start of the day / event and close operations at the end of the day / event (depending on shift pattern) in line with standard operating procedures
2. Support front of house operational duties site wide as and when required. This may include working in the East Court, Victorian Theatre, Palm Court Info Point, Cloakroom, Ice Rink Reception

Shift Pattern

We have casual work available which means shifts are offered on an as and when needed basis however there are plenty of opportunities coming up. Start and finish times depend on the event calendar and may include some late-night working during concerts and theatre productions.

Wage

The hourly rate is £14.80 (London Living Wage)

How to Apply

To apply for the role of Visitor Services Assistant please send your CV and cover letter outlining how you meet the requirements of the role to recruitment@alexandrapalace.com,

Applications will be shortlisted on receipt. Please note as this role may require post holders to sell alcohol, applicants must be 18 or over.

Recruitment days for this position are to be held on Tuesday 16 June and Wednesday 17 June. Candidates must be available on a least one of the days.

If you are successful, we will undertake reference checks and ask you to complete 6 mandatory e-learning modules prior to first shift.

Unfortunately, due to the volume of applications we are unable to provide feedback to those not shortlisted for interview