Visitor Services Assistant (Casual)

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Please apply via the link provided.

Please note we do not accept CVs, an online application must be submitted.

Towneley Hall Museum & Art Gallery is a Grade 1 listed historic hall set in 445 acres of parkland. It re-opened in 2025 following major restoration work and is a vibrant visitor attraction, wedding and events venue with a changing programme of exhibitions throughout the year.

We are seeking new customer-facing casual staff to support with our operations and ensure a warm engaging welcome to all our visitors. As a Towneley Hall Visitor Services Assistant, you will assist with opening up and securing rooms, deliver shop and reception functions, support the set up and delivery of events, and lead captivating and engaging tours. You will ensure the Hall is a safe environment and always presented at its best.

You will work closely with our team of volunteers and will be key to supporting our accessibility initiatives, ensuring all visitors have a positive experience, including families, young people and those with additional needs.

Experience in a customer service or front of house role is essential, as well as the ability to communicate effectively with diverse groups of people. The ability to handle cash and transactions with accuracy is also essential as is the ability to undertake physical tasks.

This is an exciting time to join the Towneley team as we introduce new activities following the major restoration and prepare for Burnley’s Year of Culture 2027.

This is a casual position and hours offered will be based on the Hall’s needs. The role will require flexibility as hours will include evenings, weekends, weekdays and public holidays. You will be part of a pool and opportunities for hours will be shared. Hours available will fluctuate but will potentially average 5-10 hours per week.

For an informal discussion on the content of the job description or person specification, please contact Sally Smith, Towneley Hall Manager, on 01282 477138.