Visitor Services Supervisor

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How to Apply

To apply for the role of Visitor Services Supervisor please send your CV or expression of interest to recruitment@alexandrapalace.com.

Visitor Services Supervisor Casual Job Copy

Role Description

This role is responsible for overseeing a team of Visitor Service Assistants whilst on shift, coordinating resources and leading by example to facilitate a first-class visitor experience.

Experience of supervising or managing a team is essential along with experience of using a box office or ticketing system (Spextrix is desirable). You will be customer focussed, proactive and a friendly and approachable team player. Ally Pally is a 7 day a week operation with events that run until late into the evenings, shift patterns are therefore flexible and include some evenings, weekends and bank holidays.

Role Responsibilities

1. Engage with Alexandra Park and Palace visitors and support a pool of Visitor.
2. Services Assistants in providing excellent customer service, working as part of an effective team.
3. Supervise the VSA team with ticketing and box office operations for live events and the Ice Rink, assisting with sales, collections and enquiries.
4. Carry out front line service administration processes and procedures.
5. Support the event Duty Managers in event operations
6. Support front of house operational duties site wide as and when required. This may include working in the East Court, Victorian Theatre, Palm Court Info Point, Cloakroom and Ice Rink Reception.

Salary

The hourly rate is: £15.63

How to Apply

To apply for the role of Visitor Services Supervisor please send your CV or expression of interest to recruitment@alexandrapalace.com.

The deadline for applications is 12pm on Friday 5 June.

We are committed to providing equality of opportunity and encourage job applications from people of all backgrounds. We strive to build a diverse and inclusive workforce that is representative of our community and helps us to deliver more for our visitors. We particularly encourage applications from candidates from ethnic minority backgrounds and candidates with disabilities.

Applications will be shortlisted on receipt. Unfortunately, we are unable to provide feedback to those not shortlisted for interview