Voids and Allocations Manager

About the Role and Our Ideal Candidate

• Allocations across the in-house repairs team, People and Places, MTD and in partnership with Housing Advice Service (previously Encompass
• Oversee officers responsible for voids repairs delivery from subcontractors
• Uphold SHPs Values, Behaviours and Leadership expectations at all times
• Oversee and monitor that properties are allocated and let efficiently, to the organisation's voids and lettings standard.
• Liaise with the in house repairs service and subcontractors to ensure that timescales for completing routine and major voids works are strictly adhered to and actively challenge poor performance.
• Completion of KPI’s, ensuring full reconciliation and validation is completed with effective holistic commentary developed.

Our Ideal Candidate

Essential Experience:

• Extensive track record of managing the multiple functions of the voids, allocations and lettings process for a social housing provider.
• Proven record of managing a high performing team in voids, allocations and lettings.
• Comprehensive understanding of working within a choice based lettings environment.
• Budget management experience with forecasting competency.
• Excellent communication skills with the ability to influence at all levels and having challenging conversations.
• Ability to prioritise, make decisions and provide clear leadership for staff.
• Strong influencing and negotiating skills with decision makers, both within and outside the organisation.
• Experience of motivating, coaching and developing staff within dispersed teams.
• Good understanding of housing and landlord regulatory and compliance requirements

Desirable:

• Managed a team that has delivered top quartile performance in voids and lettings processes.

• Ability to work confidently with IT software packages , eg Google, Microsoft Word, Excel etc and bespoke Housing Management systems such as Northgate and a choice based letting system.