Voids Manager - 7134

Title: Voids Manager (NB. The title for the post holder on appointment shall be Maintenance Team Manager - Voids)

Contract Type: Permanent – Full Time - 35 hours

Salary: : £55,270 per annum to £61,018 per annum (London weighted salary) dependant on experience

Grade: 10

Reporting Office: London, Stratford

Working Location: London

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Working Pattern: 09:00 – 17:00

Closing Date:14th October 2025 - 23:00

Interview Dates: Will be held on a date to be confirmed.

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Please click here for the Role Profile - Maintenance Team Manager - Voids

Join our Maintenance Voids Team at L&Q:

An opportunity has arisen within the void’s team. The role is being recruited on a temporary basis and is an ideal opportunity for a candidate who has a sound knowledge of void management.

If this sounds like you, we would love for you to apply!

Your impact in the role:

This is a role that impacts both residents and internal teams and will have direct influence over increasing satisfaction and achieving strategic goals within the service.

The Void Manager will look after one of the L&Q regions in SE London. They will manage a team of void supervisors who pre and post inspect voids. They will contract manage and deliver a best-in-class void service that manages within budget and provides voids on time to our letting and rehousing service.

You will work closely with internal and external stakeholders to deliver excellent service and sound financial decision-making. Your experience of managing people, delivering void service and financial results will therefore be essential.

What you'll bring:

• Experience of leading, supervising and motivating a team of void supervisors
• Experience of contract management.
• Knowledge of SORs and building knowledge.
• Track record of delivering excellent customer service and resident satisfaction against KPIs
• Knowledge of relevant standards and legislation
• Experience of implementing and maintaining good Health and Safety, including working at heights, manual handling, asbestos and day to day Health and Safety Compliance
• Demonstrable financial acumen & commercial awareness
• Ability to build positive relationships with a range of internal and external stakeholders
• Resilience and the ability to work in a pressured environment.

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.

At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.

#TJ