Welfare and Income Assistant

Are you a resilient and adaptable team player? Looking for a resident-facing role in a caring team, where everyone makes a difference?

Join us as our Welfare & Income Assistant

Full Time - 35 hours per week

Permanent

Office Location: Croydon

Patch Area: Croydon, Sutton & Bromley

Hybrid working (2 days in the office, alongside resident visits and community-based working)

Salary: £30,754.50 per annum

Benefits on offer: 25 days annual leave (increasing by 1 day for each completed year of service), celebration leave, matched pension contributions, private healthcare, health plan benefits, flexible working and more.

Interview Date: 22 July 2026

Closing Date: 14 July 2026 @ 23:59

We are looking for someone who is passionate about supporting residents and looking to develop their career within housing.

Working alongside our Welfare & Debt Advisor and Income Team, you will support residents experiencing financial hardship, helping them access benefits, maximise income, sustain their tenancies and connect with services that can improve their wellbeing.

This is a varied role combining welfare support, financial inclusion and tenancy sustainment. You will build positive relationships with residents, partner agencies and colleagues to help achieve the best possible outcomes.

Essential Requirements

Full UK driving licence

Basic DBS check

Right to work in the UK

What You'll Bring to ccha

Experience of working with vulnerable people.

Experience within housing, support services, customer service or a similar resident-focused environment.

Knowledge or understanding of welfare benefits, gained either professionally or through lived experience.

Strong communication and relationship-building skills.

Good organisational and IT skills.

The ability to manage a varied workload and work independently when required.

A commitment to delivering excellent customer service and positive outcomes for residents.

About Us

Founded as Croydon Churches Housing Association, ccha is a social housing provider with a focus on quality homes and excellent customer care. We have over 1,600 homes across Croydon, Sutton and Bromley, providing social housing, Shared Ownership and outright sales.

We aspire to build more quality homes and continue to have a positive impact on the local communities in which we operate. Our focus is on ensuring that our residents are happy and safe in their homes.

If you're interested, please apply via https://ccha.biz/about-us/working-for-us/ where the full job description can be found.

Other roles you may have experience of include: Housing Assistant, Tenancy Support Worker, Resident Support Officer, Welfare Benefits Advisor, Income Assistant, Housing Officer, Community Support Worker, Financial Inclusion Officer, Support Worker