Welfare Rights Officer

• Guidance_Notes_Completing_an_Application_Form_Oct_2024
• JD_-_Welfare_Rights_Officer_2025

Please apply online via the link provided.

Please note, we do not accept CV’s (unless specified on the advert).

Please fully complete the online application form.

Welfare Rights Officer x 1

Sefton Council’s Welfare Rights Service is recruiting a Welfare Rights advisor to work as part of the Welfare Rights Team. The role will include supporting vulnerable people to overcome benefit issues from advising about the appropriateness of claiming benefits through to presenting at appeal tribunals. The role will work collaboratively with colleagues in other departments and organisations to support clients with expert welfare benefit advice in often complex cases.

We are looking for someone with significant experience of Benefit Advice work, ideally including representing at appeal tribunals, and an excellent knowledge of the full range of benefits legislation and case law. We require you to have excellent written and verbal communication skills and the ability to independently manage and progress a case load.

You will need strong interpersonal skills and experience working with clients suffering from health problems in a professional but empathetic manner, and the ability to respond sensitively to clients. You will be providing advice via weekly face to face advice sessions, including telephone advice line duty, email and in person in both local authority and partner organisation venues.

You will be expected to work as part of the welfare rights team and to work independently meeting the needs of clients, and have the support of an experienced Team and Team Manager.

You may be required to work a flexible work pattern including evenings and weekends across the borough.

Interview date 1st September 2025