Welfare Rights Officer - 7431

Title: Welfare Rights Officer

Contract Type: Permanent Full Time, 35 hours

Salary: £32,188 per annum to £38,997 per annum dependant on experience plus Essential Car User (ECU) Allowance*

Grade: 7

Reporting Office: Manchester, Trafford

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid)

Closing Date: 25th January 2026

Interview Dates: 5th February 2026

Please click here for the role profile

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our Foundation Customer Support Team at L&Q:

A fantastic opportunity has arisen to join the Customer Support Team within the L&Q Foundation. We are seeking an experienced Welfare Rights Officer, who will become part of a highly skilled and specialist team of welfare benefit advisers.

You will be responsible for managing a high and complex caseload, delivering specialist and professional Welfare Benefit advice to L&Q tenants. The role offers a vital and much needed support service to L&Q tenants, aiming to improve financial situations, avoiding poverty and helping sustain tenancies.

If this sounds like you, we would love for you to apply!

Your impact in the role:

• You will assist customers with identifying and accessing any unclaimed welfare benefits, with full support offered from entitlement assessment, application through to appeal stage. This will be achieved by carrying out diagnostic interviews with tenants, in a professional and empathetic manner, evidence gathering and accurate case management recording.
• You will work closely with internal teams and develop partnerships with the Local Authority, Community Support Services and the Department of Work and Pensions (DWP).
• You will contribute to the Team’s targets and goals by progressing casework in an effective and efficient manner and ensuring timely resolutions for our tenants.

What you'll bring:

• Comprehensive and high level of knowledge and understanding of the Welfare Benefit System, Welfare Reforms, Case Law and Procedures in relation to Welfare Benefits
• Ability to analysis and investigate complex welfare benefit problems and seek appropriate solutions to maximise customer entitlement
• Excellent verbal and written communication, with the ability to draft detailed Tribunal submissions
• Ability to communicate complex Laws, Regulations and policy information clearly in a way that customers and the wider organisation can understand
• Strong understanding of poverty and social policy issues and its impact on service delivery

As the role will require you to undertake regular home visits on a weekly basis it is essential that you hold a full driving licence and have access to a vehicle that is insured for Business Use.

DBS

For this post the successful candidate will need to apply for or be in possession of an Enhanced Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit www.homeoffice.gov.uk

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Fine out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.

#TJ