Welfare Support Officer

Crawley Borough Council

Exchange Rd, Crawley, null RH10 0ZZ, UK

Hybrid

Expires: Expiring in less than 3 weeks

Housing

Part time

£32,297 per year

Reference: ES100
Division: Crawley Homes
Salary: £32,297.00 per annum pro rata
Contract type: Fixed term
Posted on: 31 March 2026
Interview date:30 April 2026
Extra payment(s): Not applicable

Positions: 1
Category: Housing
Grade: F
Working hours: 18.5 per week
Closing date: 21 April 2026
Location: Town Hall, Crawley
Location type: Hybrid

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About the role

We are looking for a motivated, compassionate and resilient individual to join our busy Housing Options Team, working as a Welfare Support Officer. As a Welfare Support Officer, you will provide targeted support to families with children living in temporary accommodation (TA), helping to improve their quality of life, access to services, and educational and health outcomes. Everyday will bring new opportunities to make a positive impact, including:

providing tailored support to improve families’ wellbeing, stability, and access to local services
helping households register with GPs, dentists, schools, and other essential services
assisting families facing financial hardship and supporting them with grants for essential household items
empowering families to integrate into their community and access education and health support
working collaboratively with accommodation providers, partner agencies, and other professionals to deliver the best outcomes

We are looking for a pro-active individual who is able to take an innovative approach to problem solving, is an effective negotiator and can provide a high quality of service to customers with housing problems.

You will have the ability to communicate clearly and effectively to customers, accommodation providers, partner organisations and other professionals. Providing a high quality of service and customer care to all groups of the community is essential. You will also provide support with administering grants to assist with essential household items and accessing education.

Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.

We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.

Additional information

The post is for a fixed term contract for 12 months.

Working hours are 18.5 hours per week, and the full-time salary displayed will be pro-rated in accordance with the part time hours of the post.

On occasions, candidates will need to be flexible to work outside of the hours of 9-5 to meet the needs of families.

A full and current UK driving licence is desirable, but not essential.

Satisfactory clearance of a Basic Disclosure and Barring (DBS) check will be a condition of employment.

Employee benefits

We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone.

At Crawley Borough Council, you will have access to a structured programme of learning from day one, designed to help you succeed in your role and grow your career.

Our way of working

Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.

Safer recruitment

Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

How to apply

Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.

For an informal conversation or further information regarding the role, email milo.bellinger@crawley.gov.uk, Housing Options Team Leader.