Wirral Behaviour Change Officer
Please apply online by clicking the link below
There has never been a more exciting time to join Wirral Council.
We've got ambitious targets to meet and to achieve everything we have promised to our residents, we need people who are ready to deliver the very best for our communities and show how they can #BeTheDifference.
Our vision is to secure the best possible future for our residents, defined by the community prosperity we create and supported by our excellent people and services.
If you strive to #BeTheDifference and want to be at the heart of our change and improvement journey, then this could be the perfect job for you.
Wirral Behaviour Change Officer x 10
Fixed Term Contract – 2 years which may be extended.
About the Role:
Wirral Borough Council is seeking a motivated and confident Behaviour Change Officer to help drive positive recycling and waste behaviours across the borough.
This is a front‑facing, community‑focused role where you will engage directly with residents, households and stakeholders to increase recycling, reduce contamination and minimise residual waste. Using a mix of education, engagement, data insight and soft enforcement, you will play a key role in supporting the Council’s environmental priorities and improving service outcomes.
Key responsibilities
- Proactively visit and engage with households and stakeholder groups to encourage positive recycling and waste behaviours
- Carry out bin checks, issue bin stickers, report broken or additional bins and address contaminated bins
- Undertake waste load sampling to assess contamination levels and challenge results where appropriate
- Respond to customer enquiries and complaints in a timely and professional manner
- Prepare and deliver education sessions and presentations on recycling and waste to schools, community groups, landlords and council employees
- Support the implementation of new recycling and waste initiatives
- Work closely with Waste Management teams and Corporate Communications to support campaigns and publicity
- Analyse data and contribute to performance monitoring and reporting
- Explain waste enforcement policies to residents and raise instances of non‑compliance where required
About the candidate:
You will be confident, approachable and persuasive, with the ability to influence behaviour change in a respectful and constructive way. You will bring:
- Knowledge and experience of waste management, recycling or environmental services
- Excellent communication and customer service skills, with the ability to adapt your approach for different audiences
- The confidence to deal with challenging situations and undertake soft enforcement activity
- Strong organisational skills with the ability to manage a varied workload
- Good IT skills, including the use of databases, Excel and reporting tools
- The ability to analyse information and recommend practical solutions
- A commitment to delivering high‑quality public services and living the Council’s values
- A full driving licence is required, and you must be able to travel across the borough.
Qualifications and experience
- Educated to degree level or equivalent, or educated to GCSE/A‑level standard with relevant experience
- Experience working in waste collection, recycling or street cleansing is desirable
- Experience of project delivery and performance monitoring is an advantage
In the first instance, and for an informal chat or more information about the role, please contact Terry Hendy, Area Manager (Streetscene) at terryhendy@wirral.gov.uk
Interviews to be held on either Monday 9th March, Tuesday 10th March or Tuesday 17th March 2026.
This post requires a DBS check. The Safer Recruitment & Employment Policy and the Disclosures for Recruitment Procedure can be found at: https://www.wirral.gov.uk/jobs-and-training/job-vacancies/safer-recruit…
If you are a Wirral resident, are unemployed or out of work, and require help with your application, please contact Involve Northwest employment and skills team on info@involvenorthwest.org.uk or contact 0151 644 4500 or 0151 652 4349.
If you're already a Wirral Council employee, and as part of our Talent Strategy, we're committed to strengthening opportunities for our people to learn, grow, progress and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing recruitment@wirral.gov.uk
Working at Wirral
You'll also want to know what it's like to work here so, as a start:
Our values are more than just pieces of paper on our walls! We’ve all played a role in developing these, so they reflect the immense pride we have in what we do, what matters to us, what inspires us and inform how we think, approach things, and behave.
We believe in ensuring staff are well looked after, staff wellbeing is a priority for us. We're serious about recognising and rewarding people for the great things they do. You'll benefit from our track record of developing, growing, and investing in our people.
We have a range of staff benefits including staff discounts, an excellent pension scheme which includes a generous employer contribution rate, immediate life cover and ill-health protection. We have a strong flexible working approach, hybrid working, family-friendly employment initiatives and an annual leave package starting with 28 days leave plus public holidays.
We have an inclusive, engaged culture, everyone has a voice, everyone is valued for their contribution and understands the role they play in delivering our strategic priorities.
Each voice is heard; each contribution valued. We embrace diversity in our workforce and recognise it is critical to our success. We support an inclusive culture that champions difference and nurtures a sense of belonging. We encourage people from diverse backgrounds, who share our values and our commitment to inclusion to apply for roles with us.
We want you to be your best at work, we create the conditions to help you thrive and we mirror this in our recruitment process. If you'd like us to do anything differently during the recruitment process to make it barrier-free and as accessible as possible, please contact recruitment@wirral.gov.uk
Please note that in accordance with the Council's policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.
It is Council policy not to re-appoint any employee who has left under the terms of the Council's Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances.
Applications will be accepted until midnight on the closing date.
We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications.
Applications can only be accepted through the Jobs page following registration. Forms received via the post will not be processed.
All applicants invited to interview must evidence their right to work in the UK. Details of required documents can be found by clicking the link at the bottom of the Jobs page.
The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now.
We do not accept applications or CV's from recruitment agencies, unless otherwise stated. Therefore, any candidates submitted via a recruitment agency will not be considered for this role.
Salary range
- £28,598 - £31,022 per year