Work Planner (South Region) - 7429

Title: WorkPlanner (South Region)

Contract Type: 1x Permanentand 1x Fixed Term Contract until February 2027, Full Time, 35 hours per week

Salary: £32,880per annum

Grade: 6

Reporting Office: RiverHouse, Sidcup

Persona: Agileworking 20% - 40% of contractual hours to be worked from reporting office(hybrid working)

Closing Date: Monday26th January at 9am

Interview Dates: Thursday29th January at our office in Sidcup

Role Profile - Work Planner (South Region).docx

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our Planning Team at L&Q:

The Planning and Scheduling team are hiring for experienced Work Planners to be part of our regional operational maintenance teams. We have two positions available, one is a permanent position, and one is a fixed term contract until February 2027.

The successful candidates will work alongside a team of planners and will report into the Operations Support Team Leader. The planners work in shifts over and between the hours of 7am and 6pm Monday to Friday with occasional Saturday 8am to 1pm.

You will be responsible for Planning work for our Operatives based in the South region. Therefore this role is based out of our office in Sidcup, DA14.

Our customers and residents are at the heart of everything we do and as a member of the Direct Maintenance Team, it is vital that you have the passion for great customer service. With the ability and willingness to deliver excellence to both internal and external customers every time.

The post holder will have an opportunity to play a part in delivering a high-impact service to our residents.

They will be responsible for coordinating the planning and scheduling of the Direct Maintenance Technicians within reactive repairs across the L&Q estate. Managing Technician's diaries and timetables, to ensure that jobs are completed in a timely manner with a right first time attitude. Ensuring that our residents receive a satisfactory service and that maintenance issues are resolved in line with service level agreements.

You will take care of arranging follow on works to ensure efficient service, Logging data and notes on the computer system to ensure smooth handover and communication. Passing on relevant information to all stakeholders. Prioritising and scheduling emergency jobs so you must have excellent organisational skills. Monitoring of emails and adhering to SLAs escalating any issues to your Team Leader or Maintenance Supervisor

What you'll bring:

· Ability to work under pressure in an ever-changing environment and be able to adapt and prioritise

· Excellent administration skills and be computer literate - DRS/Opti-time experience is desirable.

· Clear ability to communicate both verbally and written.

· Repairs and Maintenance knowledge is essential as well as front line Customer Service experience.

If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people’s lives, then please apply without delay.

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Fine out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

#TJ