Workplace Services Change and Integration Manager

Job summary

The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government’s office estate.

We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team.

Representing the best covenant in the UK – His Majesty’s Government – we are leading significant transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme. We are also delivering cost- effective property services such as asset management, lifecycle replacement and workplace services.

Innovation and progress underpin our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. Our four core values are at the heart of everything we do. They shape our culture and guide how we work, lead and grow together:

• Striving for excellence - We always aim to deliver great results
• Empowering through respect - We insist on fair treatment for all, always
• Acting with integrity - We consistently do the right thing
• Succeeding together - We rely on each other to achieve success

The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do.

To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community.

Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction.

Job description

This is a new role for an established, experienced Change Manager to join the newly established Business Integration team, situated in the Workplace Portfolio Management team of the Government Property Agency’s (GPA) Workplace Services (WS) Directorate. As a founding member of the team, you will help shape the processes and systems of change utilised to deliver cross directorate change. Offering a genuine opportunity to build our operational change capability from the ground up, this role will be instrumental in shaping our change frameworks, impact assessment tools, delivery methods, and reporting rhythms.

Reporting to the Head of Business Integration, you will lead the people, process and cultural change across the WS directorate. As one of the largest directorates in the GPA, WS is regionally distributed and operates across five distinct functional areas, each led by a Deputy Director. You will play a central role in delivering major transformation initiatives (including digital workplace platforms, estate moves, service delivery models, and operational assurance frameworks) to ensure initiatives and changes land safely without disrupting daily building operations.

In doing so, you will build change capability, embed sustainable new ways of working, and ensure both frontline operational teams and our commercial supply chain partners are supported to absorb change seamlessly. As part of establishing this new capability, you will also recruit, onboard, and line-manage an SEO Change Support Lead to build out your core team.

Key Responsibilities

As Change and Integration Manager you will lead and coordinate change management activity across Workplace Services’ key strategic programmes and initiatives. You will work collaboratively across teams and with senior stakeholders to ensure that people, process and organisational change is effectively planned, communicated and embedded. More specifically you will:

• Design Change Frameworks & Systems: Establish standard processes, impact assessment templates, and digital tracking tools inside our Customer Service Portal and IWMS systems to map, sequence, and manage incoming cross-directorate change.
• Lead Strategic Change Programmes & Project Gabriel: Develop and execute structured change management strategies for key strategic initiatives, most notably Project Gabriel (a three-year strategic initiative to redefine Facilities Management across the GPA estate by establishing innovative, resilient, and data-driven service models), IWMS rollouts, and delivery and assurance workstreams.
• Flex to Emerging SLT Priorities & New Initiatives: Provide agile change leadership for new, emerging transformation initiatives as they arise, adapting delivery focus and change management frameworks to align with the shifting strategic priorities of the Workplace Services SLT and wider GPA.
• Assess Change Readiness & Gate Control: Measure change saturation and operational capacity across teams and FM suppliers, conducting readiness assessments to provide evidence-based recommendations for formal "Go / No-Go" stage-gate decisions.
• Drive Training & Capability Building: Conduct Directorate-wide Training Needs Analyses (TNA) and support the design of targeted learning interventions to build staff and contractor capability for new ways of working.
• Drive Digital & Data Adoption: Lead behavioural and cultural change campaigns to embed data habits, data quality, and standardised tool usage across Customer Service Portals, CRM, PowerBI, Pilgrim, and AI platforms.
• Lead Communications & Mixed-Economy Engagement: Design and deliver engaging communication strategies, stakeholder impact plans, and collaboration forums tailored for both internal civil servants and third-party commercial FM suppliers.
• Represent WS in the GPA Change Champion Network: Stand up regional feedback loops and actively represent Workplace Services on the wider GPA Change Network, synthesising ground-level insights to resolve adoption bottlenecks.
• Build and Manage the Team: Lead the recruitment campaign for an SEO Change Support Lead, setting clear performance objectives, supporting their professional development, and managing daily team workload.
• Track Benefits, Govern Risks & Deputise: Monitor risks, dependencies, programme milestones, and benefits realisation, escalating blockers through governance channels, reporting updates to the SLT, and deputising for the Head of Business Integration as required.
• Champion Continuous Improvement & Innovation: Instigate change initiatives and foster an inclusive culture of continuous improvement, innovation, and organisational learning throughout Workplace Services.

Person specification

We are seeking an established Change Lead with a proven track record of designing change frameworks and establishing operational capabilities from scratch. You will demonstrate experience operating as the lead change authority across complex, multi-stakeholder organisations and mixed-economy supply chains.

• Excellent stakeholder engagement and communication skills – you can build open, collaborative relationships and flex your style to suit your audience.
• Proven ability to manage a broad and diverse group of stakeholders with varied priorities and interests, outside your immediate team.
• Ability to take responsibility for resolution of risks and issues, and to escalate where appropriate with sound judgement.
• Strong persuasive and influencing skills, with the confidence to constructively challenge at senior levels.
• Strategic thinking – you can identify opportunities, anticipate risks and develop practical mitigations.
• Comfortable working in fast-paced, ambiguous environments where priorities may shift and adaptability is key.

Experience and Technical Skills

Essential criteria:

• Substantial Change Leadership Experience: An extensive, proven track record as an established Change Manager leading complex, end-to-end transformation across large, multi-site public, private, or commercial organisations.
• Framework Design & Capability Building: Demonstrable experience of designing, implementing, and embedding new change frameworks, impact assessment tools, and governance rhythms from scratch whilst integrating them into established routines.
• Team Leadership & Development: Proven experience in line management or team leadership, with the capability to recruit, onboard, and develop direct reports while directing multi-workstream change delivery.
• Senior Stakeholder Influence & Constructive Challenge: Substantial experience engaging, influencing, and constructively challenging senior executive stakeholders (SLT/ExCo levels) and commercial supply chain leadership.
• Mixed-Economy & Partner Integration: Proven experience driving process, cultural, and digital change across mixed-economy environments comprising both internal staff and external commercial supply chain vendors.
• Change Readiness & Gate Control: Deep practical experience conducting Training Needs Analyses (TNA), measuring organisational change saturation, tracking benefits realisation, and evaluating "Go / No-Go" stage-gate operational readiness.

Desirable criteria:

• Property & Facilities Management Sector Experience: Experience supporting property, real estate, infrastructure, facilities management, or operational transformation programmes.
• Enterprise Systems & Digital Change: Familiarity with enterprise software implementations (such as IWMS, ERP, or Customer Support Portals), large-scale digital transformation projects, and behavioural technology adoption frameworks.
• Delivery & Assurance Knowledge: Experience working in or alongside operational delivery and assurance functions, or knowledge of public sector project delivery frameworks.
• Professional Qualifications (GPA Gold Standard): A recognised Change Management certification (such as APMG Change Management, Prosci, or CCMP) or Project Management qualification (such as PRINCE2, Agile, or MSP).

Qualifications and Accreditations

Desirable Criteria:

• A recognised Change Management certification (such as APMG Change Management, Prosci, or CCMP), or a willingness to work towards achieving one, is desirable.
• A recognised Project or Programme Management qualification (such as PRINCE2, Agile, or MSP) is advantageous but not essential.

You will need to meet the minimum UK residency period as determined by the level of security vetting being undertaken for the role, which for CTC is 3 years UK residency, SC is 5 years UK residency, and DV is 10 years UK residency.

If you have any questions about this residency requirement, please speak to the recruitment team prior to submitting your application.

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together
• Making Effective Decisions
• Changing and Improving
• Communicating and Influencing
• Leadership

Technical skills

We'll assess you against these technical skills during the selection process:

• Customer Perspective
• Commercial Acumen
• Property Market Knowledge
• Innovation

Benefits

Alongside your salary of £58,478, Government Property Agency contributes £16,941 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the communities and wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and well-being and aim to create a sense of belonging in a workplace where everyone feels valued. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme (RIS) to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Please note - At this time GPA are unable to offer any Visa Sponsorship to candidates as we do not currently hold a visa sponsorship licence. Please do not apply for permanent roles with GPA if you will require your employer to take on the sponsorship of your current or any future visas.

Sift

The sift is due to take place week commencing 2nd November 2026.

As part of the application process, you will be asked to include a CV and a 1000-word personal statement.

Further details around what this will entail are listed on the application form.

The personal statement should align with the person specification. Please use this opportunity to explain why you are the ideal candidate for the role. This should align with the person specification and demonstrate how you meet the essential criteria.

Should we receive a large number of applications, we will sift on the personal statement only. Please ensure that you demonstrate in the personal statement how you meet the essential criteria.

Interview

GPA policy is for interviews to be held face to face, with virtual interviews only by absolute exception. The date and location will be confirmed if you are invited to interview. If you feel this will be a problem for you, please contact recruitment@gpa.gov.uk to discuss prior to submitting your application.

At interview, applicants will be scored against 5 behaviours - Working Together, Making Effective Decisions, Changing and Improving, Communicating and Influencing, and Leadership.

Interview questions will be a blend of Behaviour, Experience, Strength and Technical (core skill) questions.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via gparecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Further Information

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to GPA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

For further information on National Security Vetting please visit the Demystifying Vetting website.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Sam Chapman
• Email : Sam.Chapman@gpa.gov.uk

Recruitment team

• Email : gparecruitment.grs@cabinetoffice.gov.uk

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact HR@gpa.gov.uk
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission:
Click here to visit Civil Service Commission

Attachments

GPA Skills and Specialisms Opens in new window (pdf, 259kB)