Works Co-ordinator (HRS Voids)
Job description
Contract Terms
Starting salary: SO1 (£38,256 – £39,276)
Contract type: Permanent
Hours per week: 36 per week, On site
Closing date: 12th July 2026
Interviews: Week Commencing 20th July 2026
About Haringey
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.
Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents
About the Role
We are seeking an organised and customer-focused Works Co-ordinator (Planned Works) to support the delivery of responsive repairs across our housing portfolio.
In this role, you will be responsible for prioritising and scheduling repairs efficiently, ensuring appointments are arranged in line with service level agreements and council policies. You will manage operatives’ diaries, coordinate workloads and liaise with contractors to ensure repairs are delivered on time and in a cost-effective way.
You will play a key role in maintaining high levels of customer satisfaction, keeping residents informed, monitoring job progress and ensuring accurate records are maintained from initial contact through to completion. Your ability to balance service demand with operational capacity will be essential to success in this role.
About the Team
You will join our Housing Repairs Service, part of a busy and collaborative team responsible for coordinating a mobile workforce and delivering high-quality day-to-day repairs to residents. The team works closely with operatives, contractors, housing management and customer service colleagues to ensure services run smoothly and efficiently. We are committed to delivering a resident-focused service that is responsive, reliable, and continuously improving.
Working here means being part of a supportive environment where teamwork, accountability, and a shared focus on outcomes drive the delivery of excellent services for our residents.
About You
You are a proactive and highly organised individual with a strong focus on delivering excellent customer service. Comfortable working in a fast-paced environment, you are able to manage multiple priorities while maintaining accuracy and attention to detail. You take a solution-focused approach, communicate confidently with a wide range of people and are motivated to play a key role in delivering efficient and reliable repairs services that make a real difference to residents.
We are looking for candidates who can demonstrate:
• Experience working in a repairs, maintenance, or scheduling environment
• Knowledge of dynamic scheduling systems and managing appointments effectively
• Strong communication and interpersonal skills, with the ability to engage confidently with residents, colleagues, and contractors
• Excellent organisational skills, with the ability to prioritise workloads and manage competing demands
• Experience monitoring performance and using data to identify and drive service improvements
• Ability to work collaboratively across teams and build effective working relationships
• Good IT skills, with experience maintaining accurate records and updating systems
• Knowledge of local authority or social housing repairs services would be beneficial
Working for Haringey
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.
Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.
Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible.
Additionally, we are aware that automated emails may be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application, please contact ResourcingHub@haringey.gov.uk.
Attachments
Salary range
- £38,256 - £39,276 per year