Service Charge Project Analyst

The vacancy

Are you a detail-oriented and data-savvy analyst with a passion for driving real business change?

Join Peabody as a Service Charge Project Analyst supporting our Service Charge transformation programme, where your work will directly impact our residents, colleagues, and the wider organisation.

We're looking for someone who can dive into financial and property data, streamline processes, and support improvements in IT systems, the customer journey, and colleague experience — all while helping to maximise income for Peabody. You'll be translating complex data into clear projections and recommendations, modelling current business processes and helping redesign them for the future. Your work will influence both the resident experience and how we operate behind the scenes.

You're a natural collaborator, confident engaging with stakeholders at all levels and experienced in managing change. You'll be comfortable handling large datasets, building financial models, and clearly communicating the story behind the numbers. A background in service charges or housing would be advantageous, but not essential.

If you're analytical, proactive, customer-focused - and you want to make a real difference - we'd love to hear from you!

About you:

You're a proactive, driven individual with a sharp analytical mind and a collaborative spirit. You bring people together to solve complex problems and are passionate about improving customer outcomes.

To be considered, you'll have:

• A solid background in analysing financial and property data across various projects.
• The ability to translate complex data into clear, actionable insights.
• Experience in project or programme environments where transformation and business change were key goals.
• Experience with service charges and property costs.
• The ability to turn large volumes of data into meaningful information and able to present to stakeholders at all levels.

You'll need to be in the office for a minimum of 2 days per week and the remaining time you'll be able to work remotely.

Please note: This is a fixed-term contract role to support a specific project, ending on the 31 March 2026.

For more information please download the role profile.

Here are just a few of the benefits of working at Peabody:

• 30 days' annual holiday, plus bank holidays
• two additional paid volunteering days each year
• flexible benefits scheme, including family friendly benefits and access to a discount portal
• 4 x salary life assurance
• up to 10% pension contribution

Are you ready to apply?

Please click on the 'Apply Now' button and submit both your CV and a bit about why we should consider you for the role.

If you have any questions about this role, please email Talent Specialist, Tanisha at tanisha.johnson@pebaody.org.uk

We may close this advert before the advertised closing date, depending on the number of applications received.

Interviews will be taking place week commencing the 16th June.

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.