{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AppliedJobsView":true,"CandidateRedesign":true,"CvParsing":true,"FullCandidateProfile":true,"HeaderJobsButton":true,"ImageOptimization":true,"JobSearchPreferences":true,"LogosFromSameDomain":true,"MakeWaves":false,"MatchedJobs":true,"NewJobTypes":true,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":true,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1749587461073,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"id":"1fb1f721-5cad-47fa-9f27-7b986588d00f","title":"Customer Service Advisor","synonyms":["Customer Service Advisor"],"reference":"WCC/25/315866","description":"<p><strong>Closing date: </strong>Sunday 22 June 2025<br><strong>Interview date:</strong> Week commencing 30 June 2025</p>\n<p>Please apply via Winchester City Council's website or send your CV and covering letter to <a href=\"{{SIGN-IN-REQUIRED}}\">hrrecruitment@winchester.gov.uk</a>.</p>\n<p><strong>Customer Service we are proud of…That’s our goal.</strong> </p>\n<p>This is an exciting role for someone who is passionate about delivering excellent customer service to the Winchester district. We are looking for a highly skilled and motivated Customer Service Advisor to work in our customer service team. The ideal candidate will need to be self-motivated, enthusiastic, organised, customer focused and a team player. You will also have the ability to communicate effectively both verbally and written at all levels, and to use your initiative to problem solve and find solutions. </p>\n<p>Centrally based at our main Colebrook Street offices in Winchester you will be working in a busy fast moving reception and in our customer service center receiving telephone calls, face to face enquiries, email and web queries for all of the Councils main services, being the first point of contact for our customers. </p>\n<p>Training will be provided but experience of working within a customer focused environment and a genuine desire to deliver an excellent service is required. Applicants will need to have excellent communication and IT literacy skills.</p>\n<p>Working hours are 8:30am to 5pm Monday to Thursday and Friday 8:30am to 4:30pm with one hour lunch break. </p>\n<p>If you’re looking for an exciting opportunity then this is the role for you. In return, we offer an excellent package of benefits including:</p>\n<ul>\n<li>Employer paid health cash plan</li>\n<li>Salary sacrifice scheme for cars and bikes </li>\n<li>26 days annual leave per year rising to 33 days - dependent on length of service</li>\n<li>13 days additional flexi leave per year (subject to operational requirements)</li>\n<li>Option to buy up to 5 days additional annual leave</li>\n<li>Free parking (during work hours) at any Winchester Park and Ride</li>\n<li>Membership to the Local Government Pension Scheme</li>\n<li>Discounts at a range of major high street brands and the two leisure centres in the district</li>\n<li>Season Ticket loans </li>\n<li>Excellent working environment</li>\n<li>Support for continuous professional development</li>\n</ul>\n<p>For an informal discussion about the role, please contact Liz Moore, Customer Service Manage via email at <a href=\"{{SIGN-IN-REQUIRED}}\">LMoore@winchester.gov.uk</a>.</p>","shortDescription":"","jobType":"Customer Service","employerType":"Local Government","howToApplyText":"","employer":"Winchester City Council","employerId":"a7ae9d8c-55da-498c-a114-e5176f4c842f","department":"","departmentId":"","location":"Winchester City Council","locationHierarchy":[{"types":["postal_code"],"value":"SO23 9LS"},{"types":["route"],"value":"The Close"},{"types":["postal_town"],"value":"Winchester"},{"types":["administrative_area_level_2","political"],"value":"Hampshire"},{"types":["administrative_area_level_1","political"],"value":"England"},{"types":["country","political"],"value":"United Kingdom"}],"locationType":3,"salaryDescription":"£25,992 to £28,163 per annum","salaryFrom":25992,"salaryTo":28163,"exactSalary":null,"salaryFrequency":"year","workingPatterns":[1],"workingHoursDescription":"37 hours","contractType":1,"dbsCheckRequired":false,"dbsType":0,"publishDate":"2025-06-09T14:48:00.000Z","expirationDate":"2025-06-22T22:59:00.000Z","applicationMethod":1,"applicationUrl":null,"documents":[{"fileId":"89cfb03b-bd7d-4dd3-bf36-1c9ef1411a78.pdf","fileName":"Customer_Service_Advisor_-_Job_Description.pdf"}],"logoUri":"https://www.jobsgopublic.com/logos/logos/1f52937a-8f60-461d-a48f-4af6a2be8632.png","awardLogoUris":[],"canonicalUrl":"https://www.jobsgopublic.com/jobs/1fb1f721-5cad-47fa-9f27-7b986588d00f","createdDate":"2025-06-09T14:48:49.000Z","applicationFormName":"","onHold":false,"expired":false,"featuredJob":false,"featuredJobRefreshed":false,"enhanced":false,"applied":false},"dataUpdateCount":1,"dataUpdatedAt":1749587461145,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobDetails","1fb1f721-5cad-47fa-9f27-7b986588d00f"],"queryHash":"[\"jobDetails\",\"1fb1f721-5cad-47fa-9f27-7b986588d00f\"]"},{"state":{"data":[{"jobId":"156c0ef8-4931-44bc-9cb9-f3fc2b3067cb","jobTitle":"Charity Shop Volunteer","employerName":"Sue Ryder"},{"jobId":"4a0be214-5bfd-47a7-9456-38b7aea76b43","jobTitle":"Charity Shop Volunteer","employerName":"Sue Ryder"},{"jobId":"cbba484a-c856-4a66-87b6-8e7292327efe","jobTitle":"Charity Shop Volunteer","employerName":"Sue Ryder"}],"dataUpdateCount":1,"dataUpdatedAt":1749587461142,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["similarJobs","1fb1f721-5cad-47fa-9f27-7b986588d00f"],"queryHash":"[\"similarJobs\",\"1fb1f721-5cad-47fa-9f27-7b986588d00f\"]"}]}
AppliedJobsView
CandidateRedesign
CvParsing
FullCandidateProfile
HeaderJobsButton
ImageOptimization
JobSearchPreferences
LogosFromSameDomain
MatchedJobs
NewJobTypes
NewNavbar
NewPlacesAutocomplete
PdfJobDocuments
ReciteMe
Jobs Go Public Logo

Log in

Sign up

Post a job

Jobs Go Public Logo

Log in

Sign up

Post a job

What:

Where:

Customer Service Advisor

Winchester City Council

12 days left to apply

Winchester City Council logo

Apply now

Winchester City Council (On-Site)

Permanent, Full time

£25,992 to £28,163 per annum

37 hours

Closing date: Sunday 22 June 2025
Interview date: Week commencing 30 June 2025

Please apply via Winchester City Council's website or send your CV and covering letter to hrrecruitment@winchester.gov.uk.

Customer Service we are proud of…That’s our goal. 

This is an exciting role for someone who is passionate about delivering excellent customer service to the Winchester district. We are looking for a highly skilled and motivated Customer Service Advisor to work in our customer service team. The ideal candidate will need to be self-motivated, enthusiastic, organised, customer focused and a team player. You will also have the ability to communicate effectively both verbally and written at all levels, and to use your initiative to problem solve and find solutions. 

Centrally based at our main Colebrook Street offices in Winchester you will be working in a busy fast moving reception and in our customer service center receiving telephone calls, face to face enquiries, email and web queries for all of the Councils main services, being the first point of contact for our customers. 

Training will be provided but experience of working within a customer focused environment and a genuine desire to deliver an excellent service is required. Applicants will need to have excellent communication and IT literacy skills.

Working hours are 8:30am to 5pm Monday to Thursday and Friday 8:30am to 4:30pm with one hour lunch break. 

If you’re looking for an exciting opportunity then this is the role for you. In return, we offer an excellent package of benefits including:

  • Employer paid health cash plan
  • Salary sacrifice scheme for cars and bikes 
  • 26 days annual leave per year rising to 33 days - dependent on length of service
  • 13 days additional flexi leave per year (subject to operational requirements)
  • Option to buy up to 5 days additional annual leave
  • Free parking (during work hours) at any Winchester Park and Ride
  • Membership to the Local Government Pension Scheme
  • Discounts at a range of major high street brands and the two leisure centres in the district
  • Season Ticket loans 
  • Excellent working environment
  • Support for continuous professional development

For an informal discussion about the role, please contact Liz Moore, Customer Service Manage via email at LMoore@winchester.gov.uk.

Closing date: Sun 22/06/2025 at 23:59
Job reference: WCC/25/315866
Vacancy downloads:

Customer_Service_Advisor_-_Job_Description.pdf

More jobs in this category
Charity Shop Volunteer - Sue Ryder
Charity Shop Volunteer - Sue Ryder
Charity Shop Volunteer - Sue Ryder