Estate Services Operative

 

Title: Estate Services Operative   

Contract type: Permanent

Hours: Full Time – 36.25 hours per week
Persona: Mobile/Site based

Reporting Office: CleanStart – Thomas Street Depot, Stretford, Manchester

Working location: Trafford Borough and surrounding areas

Salary: £23,815

 

Closing date for completed applications: Friday 13th June 2025 - 23:00

 

Interviews will be held in person on a date to be confirmed at our CleanStart warehouse.

 

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated

 

Role Profile - Estate Services Operative.docx

 

Why choose L&Q?

 

We offer a competitive annual salary and staff benefits package.

 

• Strong family-friendly policies
• Committed Learning & Development
• Annual leave starting from 28 days rising to 31 PLUS bank holidays
• Excellent Pension Scheme – double contribution up to 6%
• Generous non-contributory life assurance
• An Employee Assistance Programme
• Employee discount/benefits portal
• Westfield Health Cash Plan
• Great places to work certified 2024-2025
• Best Workplaces for Women

We are looking for somebody who will fit into a high performing front line service. You will work in a fast-paced environment and will be expected to maintain excellent service to our customers and colleagues. The role can be challenging, working across the borough and delivering services in empty property clearance and cleaning and helping to decant customers moving them from A-B. Experience of a similar role would be beneficial, full training is also provided to reach the required standards.

 

As an Estate Services Operative you will:

 

• Use practical work techniques to ensure that a high standard of service is maintained in an assigned area to support the delivery of efficient internal services.
• Undertake routine training and monitoring to ensure continuous improvement and personal development is completed.
• Internal / external property & garden/garage clearances and cleansing.
• Carrying out home relocation as part of a removals team
• Manual handling and working at height
•  Use of various chemicals and mandatory PPE
• Build and maintain excellent working relationships with colleagues & customers
• Work in a variety of teams under the direction of Operational Mentors as instructed by Planners & Line Managers

 

The successful candidate will have some experience in:

 

• Basic knowledge of tools and materials associated with Cleaning and removals
• The ability to solve problems.
• Ability to work without supervision to tight deadlines
• Awareness of risks associated to work tasks.
• Excellent customer service skills
• Using mobile phone and basic IT systems
• Driving license would be desirable

 

Our Commitments

 

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

 

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.

 

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

 

We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

 

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East.

 

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.

 

In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London.

 

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.