Baldock (On-Site)
Permanent, Part time
£24,404 opportunity to progress to £24,79 pa (pro-rata for part-time)
Customer Service Assistant - Baldock Apply Now
Hertfordshire Libraries- Job Number
- HCC28014
- Location
- Baldock
- Directorate
- Resources
- Salary Range
- £24,404 opportunity to progress to £24,79 pa (pro-rata for part-time)
- Contract Type
- Permanent
- Full Time/Part Time
- Part Time
- Closing date
- 31-May-2025
Job Title: Customer Service Assistant - Baldock
Starting Salary: £24,404 opportunity to progress to £24,79 pa (pro-rata for part-time) pay award pending
Hours: 4.0
Location: Baldock
Contract Type: Permanent
Directorate: Resources
About the team
Hertfordshire Libraries provide an innovative, successful service at the heart of the local community including small village libraries, town and city libraries, and performing arts libraries. We deliver key reading, health, learning, information, digital and culture offers including IT support, clubs and activities, access to digital resources and a thriving events programme to ensure we improve residents’ lives.
Baldock Library is a busy and vibrant library on the high street that offers a wide range of events and activities for adults and children. These include Baby Rhyme Time, Story Time, Lego Club, Page One alongside IT support for customers using our PCs and printing facilities. Customer Service Assistants are required to be involved in all aspects of the stock work and support with events held on Saturdays.
About the role
The role of Customer Service Assistant is varied and directly contributes to the success of our libraries through working collaboratively to deliver excellent customer service, IT support, information services and resources to our library users and assisting with ad hoc library activities as required.
You will be a friendly and confident person who is happy to work in a customer facing role. You will be competent using computer packages for logging and searching for information. You will be organised and comfortable in assisting customers to issue and return books and tidying shelves.
About you
You will have a positive and flexible attitude, and the skills and abilities to successfully interact with customers, completing tasks to deadlines and problem solve, engaging senior colleagues when appropriate.
Essential:
- Knowledge of and/or experience of working in a customer focussed environment
- Evidence of understanding and application of good customer services principles
- Demonstrable organisational skills, showing a methodical ability to prioritise tasks
- Demonstrates a desire to work collaboratively with colleagues to achieve service aims and objectives
Customer Service Assistant roles offer successful applicants the opportunity to get involved in a hugely varied range of activities and help to make a positive difference to people’s lives.
Please ensure you can work the day stated on the rota that is attached.
This job role is within the Community Services, level COM4 job profile. Please locate this via:
Job profiles - Community services
For an informal discussion about the post please contact Georgina Harper-Dennett, Library Manager on 01462 640489 (27489).
Interview Date: 11th June 2025 (interviews will be held at Letchworth Library)
Benefits of working for us
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Additional information
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
Available documents
- Rota - Customer Service Supervisor - Baldock.pdf