Tenant Partnership Officer (Part-time)

Join Our Team: Empower Tenant Voices and Drive Positive Change

Position: Tenant Partnership Officer
Location: Hybrid – Up to 2 days a week in person, plus remote

Working Hours: 30 hours per week
Salary: £25,610.27 - £28,568.92 per annum (£31,586.00 - £35,235.00 FTE)
Closing Date: Wednesday 2nd July 2025

To apply, please click the 'apply' button above or send your CV and covering letter to hrrecruitment@winchester.gov.uk.

Are you passionate about empowering communities and ensuring every voice is heard? Do you thrive in dynamic environments where innovation and collaboration are key? If so, we want to hear from you!

About Us
We are committed to creating an inclusive, vibrant community where every tenant's voice shapes our service priorities and business decisions. Our mission is to foster a sense of empowerment and inclusion among our tenants, ensuring their feedback is not only heard but also acted upon.

Your Role
As our Tenant Partnership Officer, you will play a pivotal role in strengthening tenant engagement and fostering collaborative working relationships with key stakeholders. A major focus of this role will be building enrollment into Housing Improvement Workshops (HIWs) and supporting the Tenant and Resident Associations (TARA). You will work to strengthen the skills and capacity of the Tenant and Council Together (TACT) group, as well as drive engagement through digital channels to ensure we are meeting the needs of all our tenants.

You’ll be a key figure in amplifying tenant voices within our Governance framework, working proactively to ensure tenants feel heard and have opportunities to influence the services that affect them. You will help bridge the gap between tenants and the Landlord Services teams, ensuring that tenant feedback directly informs our co-production efforts and service improvements.

Key Responsibilities

• Support and Assist TACT (Tenant and Council Together): Nurture and develop Tenant and Independent Board Members, strengthening their capacity to shape housing services.
• Housing Improvement Workshops (HIWs): Actively build enrollment and foster diverse representation, encouraging tenants to participate and share their insights to inform housing service improvements.
• Digital Engagement: Collaborate with the Communication Team to manage and enhance digital platforms (social media, websites, etc.) to strengthen tenant engagement and reach a wider audience.
• Equality, Diversity, and Inclusion (EDI): Demonstrate strong experience in EDI, championing inclusivity and diversity within all aspects of tenant engagement and housing services.
• Stakeholder Consultation and Communication: Gather and amplify the views of tenants, leaseholders, and shared-owners through innovative and inclusive methods.
• Community-based Projects: Contribute to and collaborate on participatory community-based projects, ensuring tenants are actively involved in shaping initiatives that impact their communities.
• Collaboration with Tenant Groups: Work closely with all tenant groups to promote co-production and co-design of housing services, ensuring meaningful collaboration.

Why You Should Join Us
You might thrive in this role if...

• You have previous experience in tenant engagement, community empowerment, or a similar role, particularly within housing or related sectors.
• You have demonstrable experience in Equality, Diversity, and Inclusion (EDI), with a clear track record of promoting inclusive practices.
• You are an outstanding project officer with a track record of successfully managing complex projects involving multiple stakeholders.
• You are a community-focused individual who excels in fostering connections and creating inclusive spaces for tenant participation.
• You are committed to innovative digital engagement and can leverage online platforms to strengthen communication and engagement.
• You are flexible, collaborative, and enthused by new ways of working, and are dedicated to driving continuous improvement.

Additional Requirements

• Safeguarding: Regularly engage with service users with a compassionate approach and report any concerns promptly.
• Equality & Diversity: Champion our commitment to the Equality Act 2010 and promote inclusivity.
• Customer Service Excellence: Contribute to achieving national recognition for excellent customer service.
• Adherence to Policies: Follow the Council’s Health & Safety, Customer Care, Confidentiality/Data Protection, and other relevant policies diligentlly. 

In return, we offer an excellent package of benefits including:

• Employer paid health cash plan
• Salary sacrifice scheme for cars and bikes
• 26 days annual leave per year rising to 33 days - dependent on length of service
• 13 days additional flexi leave per year (subject to operational requirements)
• Option to buy up to 5 days additional annual leave
• Free parking (during work hours) at any Winchester Park and Ride
• Membership to the Local Government Pension Scheme
• Discounts at a range of major high street brands and the two leisure centres in the district
• Season Ticket loans
• Excellent working environment
• Support for continuous professional development

We look forward to hearing from you!