Health Improvement Co-ordinator

About Us

North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.

The Role

We are seeking a dedicated and experienced Health Improvement Co-ordinator to join our Smokefree Team who sit within the wider Public Health Team. The Smokefree Team are responsible for reducing smoking prevalence within North Somerset by supporting smokers to stop smoking as well as training and supporting other providers to support their service users and/or patients to stop smoking as well as raising awareness around the harms associated with smoking, promoting the benefits of stopping and providing advice and guidance on the best ways to stop.

In this role, you will; Carry out a range of activities within existing procedures and routines, to support day-to-day running of the Smokefree North Somerset service. The post-holder will resolve routine technical and process problems and queries, ensuring more technical queries are cascaded to the appropriate person..

Key Responsibilities:

Answer the telephone for incoming enquiries, service users, prospective service users and dealing with some queries using own judgement and directing other queries to the appropriate colleague.

Assisting the manager and business intelligence colleagues with data cleansing duties and monitoring record keeping on case management system.

Monitor the Smokefree inbox, ensuring emailed queries are directed to the relevant colleague and ensuring referrals are put into the case management system’s referral repository.

Assist the lead trainer with training related admin including venue bookings, printing of resources and acting as a contact for delegates booking on to training.

Monitor stock levels and order new stock for items including CO monitors, Nicotine Replacement therapy and vape kits etc.

Take minutes at meetings ensuring minutes are typed up and cascaded to the team along with actions.

This position is exempt under the provisions of the Rehabilitation of Offenders Act (Exceptions) Order 1975 and is subject to an enhanced Disclosure and Barring Service check.

Valid driving licence and own transport, or be able to provide alternative, suitable method of travel is an essential condition for this role.

This position will be based at Weston-super-Mare or within North Somerset.

Work Style

At North Somerset Council, we offer a hybrid working environment based on four distinct work styles. Depending on the role and personal circumstances, you will fall into one of these categories. However, please note that during the induction period, it may be necessary to spend more time in the office to support your learning and development. We are flexible and open to discussions about your preferred working style, and if you wish to be in the office more frequently, this can be negotiated.

This role falls into the category of Flexible Worker which means you can expect to work in the following way:

• 2-3 days in the office
• Works both from home and the office, depending on the task at hand.
• Training is provided to help balance work-life and manage time effectively, with an emphasis on communication for team touchpoints and planning in-office days for collaboration.

About You

We are looking for an individual who is passionate about supporting a team that helps people to change their behaviour and live a healthier lifestyle, and who possesses the following skills and experience:

Essential Criteria:

NVQ level 2 in literacy and numeracy.

Experience of communicating electronically and verbally including social media posts, information regarding service updates and/or changes to procedures.

Considerable experience of working in an office environment and dealing with enquiries both via the telephone and in person to establish confident independent working.

Experience of using databases and Microsoft office packages including Excel.

Knowledge of safeguarding and confidentiality protocols.

Ability to engage with a range of people; service users, their carers, health care professionals and the general public.

Customer care skills demonstrating understanding of customer service with internal &  external customers.    

Pays attention to detail achieving consistent standards and able to work independently.

Ability to work as part of a team sharing workloads.

Good interpersonal skills with pleasant phone manner.

Demonstrates problem solving and judgment skills, confident in making decisions within guidelines.

Desirable Criteria:

ICT qualification. 

Experience of supporting campaigns and events to promote behaviour change and support working with service users in a range of settings.

General understanding of tobacco and/or public health sharing in the goal to improve the health of our population and communities.

What We Offer

At North Somerset Council, we value our employees and provide a supportive and inclusive work environment. We offer:

• Competitive salary and benefits
• Flexible working arrangements
• Local Government Pension
• Opportunities for professional development
• Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums
• Opportunity to purchase up to an additional 10 days annual leave each year
• Dedicated in house Wellbeing Team
• Salary sacrifice Cycle to Work and Electric Vehicle schemes

Further details of our excellent rewards package can be found in our Benefits booklet.

How to Apply

If you share our vision and values and are ready to make an impact to North Somerset, please select the apply online button below. If you are interested in this exciting opportunity, please submit your application by 11.59pm on the application closing date. When completing our online application form, please detail how you meet the essential criteria for the role.

Contact Information

For further information about the role, please contact Chris Miles, Tobacco Control and NHs Health Checks Manager at chris.miles@n-somerset.gov.uk or 01275 888559

Important Information

As a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the job role.

Interview Date: Wednesday 09 July 2025.

Please note: We are currently only able to accept applications from candidates who have full permission to work in the UK and are unable to provide Sponsorship for this role.

Equal Opportunities

At North Somerset Council we want all our employees to feel valued and appreciated.  We aim to ensure equality of opportunity and prevent discrimination irrespective of your sex, gender identity, sexual orientation, religion or belief, race, age, disability, including neurodiversity, if you are married or in a civil partnership or are pregnant or currently on maternity leave.  We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. 

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff and volunteers to share this commitment.

We reserve the right to close this advertisement early or extend the closing date depending on the number of applications received.