Town Hall Annex, first (On-Site)
Permanent
32115 - 35235 GBP / year
- Job number
- LBC03712
- Contract Type
- Permanent
- Posting End Date
- 25 May 2025
- Job Area
- Community, Public Services and Enforcement
About the job
Salary: £32,115 - £35,235 a year plus £963 essential car user allowance
Hours per week: 37
Contract type: Permanent
Do you have demonstrable experience of working within a compliance and enforcement environment working in an local authority and dealing with members of the public? If yes, we want to hear from you.
We have an exciting role within the Licensing Service where you will deal with and progress a range of complex enquiries and provide technical advice to all service users. Progress a caseload of work in specialist areas of Licensing. This will include pre-application through to the provision of detailed and accurate information provided to deadlines and report preparation and decision making.
In this vital role, you will also investigate complaints, incidents and applications and take appropriate action and or refer matters as appropriate without close supervision. Effectively maintain manual and computerised records including the operation of the Licensing data base, inputting, retrieving and manipulating data to provide accurate information as directed.
Please note this role does not attract sponsorship.
About you
This is a public facing role so you’ll need to show off your fluency in speaking and writing English.
Our ideal candidate to have previous experience, of the local authority licensing functions, strong understanding of licensing law, particularly regarding the Licensing Act 2003, Gambling Act 2005, hackney carriage and private hire licensing, scrap metal dealers and other local licensing regimes. Excellent communication skills are vital for this role, as you will have to deal politely and tactfully with a wide range of people, in, writing, in person and by telephone. Excellent organisation skills and being able to work under pressure are key. The ability to prioritise, plan and manage your time effectively, demonstrating the ability to meet demanding deadlines and ability to handle varied tasks.
The ability to undertake licensing enforcement activities and premises inspections.
A willingness to undertake recognised licensing qualifications such as the Professional Licensing Practitioner Qualification from the Institute of Licensing.
If you think you could become an asset to the team, then please do not hesitate to get in touch. We look forward to receiving your application.
About us
Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?
We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough
Application Process
Benefits
We offer a range of excellent staff benefits which include:
- From 25 to 32 days’ annual leave: linked to length of service and grade
- Buying annual leave scheme: buy up to 20 days additional annual leave
- Career Pathways: step up in your career or move into a specialist area
- Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
- Generous relocation package: up to £8,000 (subject to eligibility)
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
- Arriva Travel Club: great value savings on local bus travel
How to apply
We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!
Our ‘How to apply' page has more tips to help with your application: How to apply