Housing Operations Support Officer

An opportunity has arisen within the Housing Services Team for a Housing Operations Support Officer.

The Housing Operations Support Team are active at the heart of Housing Services, focusing on a comprehensive range of administrative and co-ordinated service support functions across Housing services.

The team orchestrates a comprehensive range of administrative functions from coordinating essential resident services to supporting complex operational processes. Engaging and supporting tenants and partners alike.

Are you an experienced administrator with exceptional attention to detail?

Can you efficiently manage time-sensitive deadlines whilst ensuring quality output?

Do you bring a positive solutions-focused attitude to administrative challenges?

Operational Duties & Accountabilities

- Responsible for the delivery of high quality, effective admin tasks and service provision in support of the Property Services Team within Housing Operations. Primary Focus: Responsive Repairs, Planned Works, Community Estates & Development.

- To deal efficiently with telephone calls & a plethora of broad ranging correspondence relating to Property Services, ensuring an efficient service is maintained whilst adhering to specific policies and procedures.

- To maintain accurate records, collating & recording relevant information regards to the subject matter

There are many benefits to working at Waverley Borough Council. In particular we are very supportive of flexible and agile working, we provide flextime, we have generous leave entitlements. We also have a range of learning and development services to support your career goals.

Closing date for applications: 09:00am on Monday 23rd June 2025    

Interview date: Thursday 26^th June 2025

In return for your valued contribution, we can offer you a competitive benefits package which includes hybrid working and agile working policies, training and development opportunities, generous annual leave and flexi time, free onsite parking, an employee assistance scheme and membership of the Local Government Pension Scheme. You can find out more about working at Waverley and our benefits by visiting - Working at Waverley Borough Council | Waverley Borough Council

The district is home to many different people, and we want our workforce to reflect our diverse local communities. We encourage and welcome applications from people of all backgrounds and experiences - we are a Disability Confident employer and appoint on merit. You can find out more about this scheme and check your eligibility here

We are proud to have signed the Armed Forces Covenant and welcome applications from serving or ex-members of the armed forces and their partners. We offer an interview scheme for serving and ex-military forces members when they meet the essential criteria for the role. You can find out more about this scheme and check your eligibility here

Please note we do not accept applications after the stated closing time and right to work in the UK will be checked as part of the interview process.