Town Hall/Central Library (On-Site)
24404 - 24790 GBP / year
37 Hours Per Week
- Job number
- LBC03919
- Contract Type
- Apprentice
- Posting End Date
- 15 June 2025
- Job Area
- Customer Services, Revenues and Benefits
About the job
Salary: £24,404 - £24,790 a year pro rata
Hours per week: 37
Contract type: Fixed Term 15 months
Are you passionate about helping people and ready to kickstart your career in public service? Luton Council is looking for a Customer Services Advisor Apprentice to join our busy frontline team. This is a fantastic opportunity to gain valuable experience while working towards a nationally recognised qualification.
As a Customer Services Advisor Apprentice, you will be the first point of contact for residents, assisting with enquiries both face-to-face and by telephone. You'll play a key role in delivering excellent customer service, ensuring that every interaction is professional, respectful, and helpful.
Key Responsibilities
- Deal with public enquiries in a polite and tactful manner.
- Accurately gather and establish facts to resolve problems efficiently.
- Follow procedures and absorb new information quickly.
- Use Windows-based systems confidently; basic keyboard and admin skills required.
- Undertake basic calculations (e.g. adding, subtracting, multiplying, dividing).
- Take concise and accurate interview notes.
- Complete admin tasks including scanning, addressing, and indexing documents.
- Support service delivery during busy periods, which may require adjusted working hours.
Please note this role does not attract sponsorship.
About you
What We’re Looking For
- Some experience in problem solving and information gathering.
- Strong spoken and written English.
- GCSE pass in English & Maths or willingness to work towards this.
- Understanding of the impact of discrimination on service delivery and colleagues.
- Willingness and ability to travel across the Borough when needed.
- Residency in the UK for the past 3 years.
Why Join Us?
- Gain hands-on experience in a supportive team.
- Study towards a recognised qualification while earning.
- Be part of a council that values inclusivity, respect, and development.
- Develop key skills for a long-term career in customer service or local government.
If you're committed, friendly, and eager to learn, we want to hear from you!
Apply today and start your journey with Luton Council.
About us
Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?
We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough
Application Process
Interviews will take place Monday 30th June and Tuesday 1st July
Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.
On occasions, we may close a vacancy early due to a very high number of applications being received.
Benefits
We offer a range of excellent staff benefits which include:
- From 25 to 32 days’ annual leave: linked to length of service and grade
- Buying annual leave scheme: buy up to 20 days additional annual leave
- Career Pathways: step up in your career or move into a specialist area
- Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
- Generous relocation package: up to £8,000 (subject to eligibility)
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
- Arriva Travel Club: great value savings on local bus travel
How to apply
We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!
Our ‘How to apply' page has more tips to help with your application: How to apply