Brent Civic Centre, Engineers Way, Wembley, Middlesex (Hybrid)
Permanent, Full time
Salary range: £38,934 - £40,755 p.a. inc. London weighting
36 hours
Within the Housing Needs Service is an exciting opportunity to join the Housing Resolutions Team as a Housing Resolutions Officer.
The Housing Resolutions Team provide housing options advice to households in temporary accommodation and promote effective move-on to other settled housing, including private rented sector, intermediate and social housing. As well as tenancy audits and resolving customer complaints.
The Housing Resolutions Officer will be expected to visit Temporary Accommodation customers regularly to provide a range of tailored information and advice about more settled accommodation.
The successful candidate will maintain high standards of casework, record keeping and excellent relations with other departments within the Housing Needs Service.
We are looking for a dynamic, hardworking and focused individual who takes pride in delivering excellent services. Also able to work proactively, is highly motivated and ready for a new challenge.
The ideal candidate will also have drive, resilience and enthusiasm with a strong background in Homelessness legislation. They should have the ability to effectively plan, organise and manage conflicting priorities in line with the demands of the complex needs of homeless households residing in Temporary Accommodation. As is the ability to working as part of a team and making effective links with a range of professionals and services.
Our Offer to You
In addition to your salary, you will also get to enjoy the following benefits:
• 27 days annual leave plus 8 bank holidays, increasing to 31 days plus 8 bank holidays after 5 years continuous service
• Very generous employer pension contribution
• Flexible working hours and the opportunity to work from home 2 days per week (laptop provided)
• A wide range of family friendly policies such as parental leave
• Access to affordable parking nearby
• Access to our Zipcar scheme
• Access to our Employee Assistance programme for free confidential counselling
• Season ticket loan for public transport
• Cycle to work scheme and good onsite facilities
• Access to My Brent Rewards for big brand discounts, local offers and money off for travel, cinema and shopping vouchers.
If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement.
Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.