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Oracle Fusion manages key business functions for HR, Payroll, Finance and Procurement. Civica Income Management processes card payments and income distribution from various sources. Our Team are expected to ensure the availability of the systems we administer and offer support to staff in their use of them. We are tasked with maintaining the integrity of the data within the systems and ensure that we work within a control framework that meets both internal and external audit requirements. About the Job You will be the first port of call for users when adding/amending/disabling access and deal with technical issues and queries raised by them. You will be working alongside a small team of System Control Officers to carry out this work. Queries will be received through IT service management (ITSM) software, where requests and incidents will be assigned to you. Additionally, you will be allocated regular tasks, carried out to ensure smooth running of our systems and to complete work with critical deadlines. Both systems we manage are complex, particularly our Oracle Cloud Fusion ERP system, which includes a wide range of applications. The variety of tasks carried out involves collaborating with various teams, making the work diverse and engaging. You will receive training to broadly cover most areas and resolve problems by analysing issues and finding appropriate solutions. You may need to escalate issues and work with third-party service providers where problems cannot be resolved internally. 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