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Homeownership Officer

Wandle Housing Association

12 days left to apply

Wandle Housing Association logo

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Southwark (Hybrid)

Permanent, Full time

Competitive

Join Our Team as a Home Ownership Officer!

Are you passionate about outstanding customer service and eager for a dynamic role with growth opportunities? We’re looking for an experienced professional to manage our homeowner portfolio across Southeast London.

What You’ll Do:

  • Own Your Area: Manage a patch of homeowner accounts while delivering exceptional service.

  • Get the Paperwork Right: Issue clear, compliant S20 notices.

  • Handle Enquiries: Manage service charges, major works, solicitor queries, lease extensions, alterations, Right to Buy/Right to Acquire, and more.

  • Be the Customer Champion: Use your deep knowledge of statutory consultation and legislation to support and advise homeowners.

  • Coordinate & Collaborate: Manage third-party relationships with managing agents effectively.

What We’re Looking For:

  • Experience: Minimum 3 years in a customer-facing leasehold or social housing role.

  • Expertise: Strong customer care skills (face-to-face, phone, and written) and a solid grasp of leases, service charges, and relevant legislation.

  • Mindset: A proactive, solution-focused professional with a ‘Can Do’ attitude who thrives under changing priorities and tight deadlines.

  • Independence & Teamwork: Able to take initiative while also collaborating seamlessly within a diverse team.

Bring your expertise and energy to a role that truly makes a difference. If you’re ready to take on challenges and excel, we want to hear from you!

For more detailed information, see the Job Description attached. 

Please apply with your CV and supporting statement outlining why you should be our next Homeownership Officer. 

Closing date: 16 June 2025 at 11:59pm
Shortlisting: 17 June 2025
Interviews: Week commencing 23 June 2025 

Interviews will be held on-site at our office in Central London, and will involve a short written assignment as part of the interview. 

Please note, Wandle is not able to support any visa sponsorship requests. You need to have the right to work in UK to be considered for this role.

Closing date: Mon 16/06/2025 at 23:59
Job reference: WHA/25/315088
Vacancy downloads:

HomeownershipOfficer_JDMAY2025.docx

RecruitmentPack_2024_1__2_.pdf

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