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You’ll be working in an office environment, handling and maintaining both manual and computerised systems. Your day will involve navigating the complexities of high-volume billing processes while ensuring records are accurate and up-to-date. With a focus on Local Taxation, you’ll apply your knowledge of regulations and billing procedures to support our operations effectively.\nFlexibility is key in this role, as occasional work outside regular hours may be required. You’ll also adapt to agile working practices, which means working from various locations, including home, depending on job demands\nPlease note this role does not attract sponsorship.\n\n<h2>About you</h2>\n\nYou bring demonstrable experience from office environments and a track record of managing high-volume billing with ease. Your expertise in Local Taxation regulations and billing procedures sets you apart, and if you’re IRRV technician-qualified—or working toward it—it’s a definite advantage.\nYou have excellent verbal and written communication skills, enabling you to engage with a wide range of customers tactfully and sensitively. Handling challenging conversations with upset or angry customers is something you manage with care and professionalism. You’re adept at using manual and computer systems, planning and organising your workload to meet deadlines and targets without compromising accuracy.\nMathematically confident, you can handle calculations with ease and approach your work with initiative and self-direction. Additionally, you understand the principles of equality and how they apply in the workplace and in interactions with benefit claimants.\nDoes this sound like the challenge you’ve been looking for? We’d love to hear from you. Let’s see how you can make a difference as part of our team.\nThis is a public facing role so you’ll need to show off your fluency in speaking and writing English\n\n<h2>About us</h2>\n\nOur ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.\nThe people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?\n\n<h2>Application Process</h2>\n\nBecause of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. 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