{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AppliedJobsView":true,"CandidateRedesign":true,"CvParsing":true,"FullCandidateProfile":true,"HeaderJobsButton":true,"ImageOptimization":true,"JobSearchPreferences":true,"LogosFromSameDomain":true,"MakeWaves":false,"MatchedJobs":true,"NewJobTypes":true,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":true,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1748779942482,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"standard":{"jobs":[{"id":"b5414bba-88b7-45d5-90de-3ae0e8aeab2f","title":"Senior ICT Analyst - Telephony","employer":"Brighton & Hove City Council","department":"","location":"Remote","locationType":3,"description":"<h2>Job introduction</h2><div>\n<p>Permanent full time role (37 hours) with a starting salary of £42,708.</p>\n<p>For an informal discussion, please contact nathan.crew@brighton-hove.gov.uk - IT&D Service Manager - Platform Engineering.</p>\n</div><h2>About the role</h2><div><p><span><span>We are seeking a highly skilled and experienced Senior Analyst to complement an established team of highly skilled Analysts who are all committed to providing high quality services across Microsoft 365 capabilities, databases, business process automation and telephony. </span></span><span> </span></p></div><div><p><span><span> </span></span><span> </span></p></div><div><p><span><span>The role will report to the Platform Engineering’s Service Manager within IT & Digital providing a supportive environment where self-development is encouraged, and you will be responsible for the technical development of staff to ensure the Council provides a capable and responsive high-quality service. </span></span><span> </span></p></div><div><p><span> </span></p></div><div><p><span><span>The successful candidate will be responsible for ensuring the efficient operation, maintenance, and support of our telephony technology. This role requires a deep understanding of telephony technologies, excellent customer engagement skills, and the ability to build strong working relationships with stakeholders.</span></span><span> </span></p></div><div><p><span> </span></p></div><div>\n<p><span><span>As part of Orbis, a shared services partnership between Brighton and Hove City Council, East Sussex County Council, and Surrey County Council, you’ll also have exposure and </span></span><span><span>opportunities beyond the immediate Council, should you wish.</span></span></p>\n<p><span><br></span></p>\n<p><span>Please read our <a href=\"https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/how-apply-job-council\">Apply for a job at the council</a></span><span> </span><span>pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.</span></p>\n<p><span>As part of your application, you will need to upload your CV and answers to some shortlisting questions. Your answers to the shortlisting questions are the most important part of your application as they will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here <a href=\"https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/cv-guidance\">CV guidance</a></span><span> </span><span>and <a href=\"https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/shortlisting-questions-guidance\">Shortlisting questions guidance</a></span><span> </span><span>as this gives important advice which will increase your chance of success in the shortlisting process.</span></p>\n</div><h2>Additional information</h2><div>\n<p><strong>Remote working with occasional attendance in the office</strong> – There is the option for the suitable candidate to choose to work mostly from home. Attendance at the office with reasonable notice  would be required on occasion.  This notice would be subject to local team and service working  arrangements. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.</p>\n<p><span>Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.</span></p>\n<p><span>We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.</span></p>\n<p><span>For more information about our values and the benefits of working at the council, visit <a href=\"https://www.brighton-hove.gov.uk/jobs/why-work-us\">Why work for us</a></span></p>\n</div><h2>Company information</h2><p><strong>Encouraging a diverse workforce</strong></p><p>Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.</p><p>Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our <a href=\"https://www.brighton-hove.gov.uk/fair-and-inclusive\">fair and inclusive</a> actions, our <a href=\"https://www.brighton-hove.gov.uk/becoming-anti-racist-city\">anti-racism strategy</a> and <a href=\"https://www.brighton-hove.gov.uk/jobs/why-work-us/how-we-create-fair-and-inclusive-workplace\">How we create a fair and inclusive workplace</a>.</p>","shortDescription":"","salaryDescription":"£42,708 - £45,718","publishDate":"2025-05-21T23:00:00.000Z","expirationDate":"2025-06-09T22:59:59.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/cb3b9fa8-f133-43ad-b8e1-52f2a1a93511.png","score":1,"featured":false,"enhanced":false},{"id":"7b19d11d-9e21-430d-aa73-69d3eea07e2d","title":"Free School Meals Officer","employer":"Brighton & Hove City Council","department":"","location":"Hove Town Hall","locationType":3,"description":"<h2>Job introduction</h2><p>The School Meals Team is part of the Families, Children and Learning directorate. We are looking to recruit a Free School Meals Officer to be responsible for the effective business support service for checking the eligibility of families to free school meals. The postholder will work collaboratively with all schools across the city.</p><p>You will have experience of working in a busy office environment with a flexible, adaptable approach and the ability to multitask effectively according to business priorities. Knowledge and experience of databases, document management and free school meals legislation, alongside excellent customer care skills.  Be able to manage your own workload and prioritise tasks whilst working to a high level of accuracy and with an attention to detail. Adaptable and able to learn new software systems and create relevant training/process documents as necessary.</p><p>As part of a small, hard-working, and friendly team, you must be adaptable and willing to respond to issues as they arise.</p><p><strong>This is a full-time position working Monday – Friday and currently based in the offices at Hove Town Hall.</strong></p><p>For more information or an informal discussion, please contact Susie Haworth, School Meals Team Manager at <a href=\"mailto:susie.haworth@brighton-hove.gov.uk\">susie.haworth@brighton-hove.gov.uk</a></p><h2>About the role</h2><p>The post holder’s Principal Accountabilities will be</p><p>Key point of contact for schools and guardians regarding FSM issues and queries, via email and/or telephone. Able to interpret legislation and government guidance for real-life scenarios.</p><p>Obtain and collate information and evidence to assess entitlement to free school meals (FSM) in accordance with prescribed regulations and Council policies. Manage relationships with claimants, schools or other professionals/ third parties, in person, or via phone, email, letter.</p><p>Manipulate and manage data to assess entitlement to free school meals. Retrieving, cross-checking and analysing information/data. Produce accurate reports for presentation to both internal and external parties.</p><p>Interpretation of reports to identify any potential errors or discrepancies and to resolve with the aim of maximising entitlement.</p><p>Maintain entitlement records on the computer system ensuring appropriate and clear case notes, detailing advice given and/or actions taken to reflect a full case history.</p><p>Regularly undertake a review of entitlement of awards, outside of statutory processes and communicate and record any changes needed to individuals and schools.</p><p>Review and update the application process and procedures with the aim of maximising access to free school meals.</p><p>Liaise with schools and other colleagues and create reference documents to reflect any changes to legislation, processes or procedures, and support with any training.</p><p>Work with the School Meals Contract Officer to support the School Meals Contract as required, especially during peak times or in the absence of the post holder.</p><p>As part of your application, you will need to complete your education and work history and provide answers to some shortlisting questions. Your answers to the shortlisting questions are the most important part of your application as they will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (<a href=\"https://www.brighton-hove.gov.uk/jobs/council-jobs/shortlisting-questions-guidance\">Shortlisting questions guidance (brighton-hove.gov.uk)</a>) as this gives important advice which will increase your chance of success in the shortlisting process.</p><h2>Additional information</h2><div>\n<p>Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.</p>\n<p>We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.</p>\n<p>For more information about our values and the benefits of working at the council, visit <a href=\"https://www.brighton-hove.gov.uk/jobs/why-work-us\">Why work for us</a></p>\n<p> </p>\n</div><h2>Company information</h2><p><strong>Encouraging a diverse workforce</strong></p><p>Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.</p><p>Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our <a href=\"https://www.brighton-hove.gov.uk/fair-and-inclusive\">fair and inclusive</a> actions, our <a href=\"https://www.brighton-hove.gov.uk/becoming-anti-racist-city\">anti-racism strategy</a> and <a href=\"https://www.brighton-hove.gov.uk/jobs/why-work-us/how-we-create-fair-and-inclusive-workplace\">How we create a fair and inclusive workplace</a>.</p>","shortDescription":"","salaryDescription":"£28,163 - £30,060 pro rata","publishDate":"2025-05-01T23:00:00.000Z","expirationDate":"2025-06-15T22:59:59.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/ac5f1bfe-a96f-49ca-a883-37b515a2dcbb.png","score":1,"featured":false,"enhanced":false},{"id":"a5e0d4ea-4439-4a4f-b76a-c0d047190979","title":"Revenues Collection Officer (Permanent)","employer":"Brighton & Hove City Council","department":"","location":"Bartholomew House, Brighton and Hove","locationType":3,"description":"<h2>Job introduction</h2><div>\n<p>Are you a great communicator? Would you like to work in a vibrant and challenging role, collecting the funds that we use to support our community? If so, then we would like to hear from you.</p>\n<p>As a Revenues Collection Officer, you will be working in a team to collect money owed to the city council from organisations and individuals.</p>\n<p>Once you are trained you will join one of our collections teams and you will be helping customers digitally, on the phone and face to face to resolve complex and detailed queries. </p>\n<p>This role is all about giving good customer service and you will need to show empathy to people from all backgrounds who can be upset and emotional, sorting out their problems sensitively and helping them come to suitable payment arrangements, with an understanding of potential vulnerability. </p>\n<p><strong>Interview date:</strong> To be confirmed </p>\n<p>For an informal discussion, please contact Nikki Capsopoulos - Team Leader on 01273 293495, email: <a href=\"mailto:Nikki.Capsopoulos@brighton-hove.gov.uk\">Nikki.Capsopoulos@brighton-hove.gov.uk</a> </p>\n</div><h2>About the role</h2><p>Key skills you can offer:</p><p>•<span>    </span>Good communication and negotiation skills.  </p><p>•<span>    </span>Ability to resolve difficult situations for customers, some of whom will be challenging, whilst maintaining a positive attitude to customer service.</p><p>•<span>    </span>Ability to manage multiple priorities whilst dealing with high volumes of work and input data with accuracy and speed.  </p><p>•<span>    </span>Be resilient and flexible to deal with changing situations.</p><p>•<span>    </span>Actively contribute to a positive team environment.</p><p>•<span>    </span>Ability to interpret and understand legislation and technical procedures.</p><p>•<span>    </span>Good IT skills and able to use the Microsoft Word package and ability to use other databases. </p><p>Our offer to Revenues Collection Officers: </p><p>Flexible working hours within the needs of the service, with the opportunity to accrue up to two days flexible leave a month in addition to annual leave entitlement</p><p>Career average pension scheme</p><p>Generous annual leave</p><p>1-2-1 support from your Manager</p><p>A programme of learning and development opportunities through our Learning Zone</p><p>Peer support from other Revenues Collection colleagues across the service</p><p>Benefits such as: bus ticket and cycle loans; reduced cost gym membership with Freedom Leisure</p><p>Please read our <a href=\"https://www.brighton-hove.gov.uk/jobs/council-jobs/apply-job-council\">Apply for a job at the council (brighton-hove.gov.uk)</a> pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.</p><p>As part of your application, you will need to complete your education and work history and provide answers to some shortlisting questions. Your answers to the shortlisting questions are the most important part of your application as they will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (<a href=\"https://www.brighton-hove.gov.uk/jobs/council-jobs/shortlisting-questions-guidance\">Shortlisting questions guidance (brighton-hove.gov.uk)</a> as this gives important advice which will increase your chance of success in the shortlisting process.</p><h2>Additional information</h2><div>\n<p>Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.</p>\n<p>We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining.</p>\n<p>Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.</p>\n<p>For more information about our values and the benefits of working at the council, visit <a href=\"https://www.brighton-hove.gov.uk/jobs/why-work-us\">Why work for us</a>.</p>\n</div><h2>Company information</h2><p><strong>Encouraging a diverse workforce</strong></p><p>Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. 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Senior ICT Analyst - Telephony

Brighton & Hove City Council

Brighton & Hove City Council logo

£42,708 - £45,718

Remote (On-Site)

Posted 10 days ago

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