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<h2>Strategy and Communications</h2>
Strategy and Communications sits at the centre of the organisation, bringing together several teams with organisation-wide remits and mutual collaboration opportunities. The work of the directorate’s teams includes delivery of major events, designing and leading public affairs or marketing campaigns, providing data, evidence and analysis, leading cross-organisational programmes, to making sure we plan for and can respond to emerging events or emergencies in our city.
<h2>About the role</h2>
Reporting to the Head of Strategic Crime Analysis, the Service Support Officer will work as part of the Strategic Crime Analysis Team within the City Intelligence Unit. This team is responsible for the running and management of both the SafeStats data service and the Information Sharing to Tackle Violence (ISTV) programme. The role holder will be required to help maintain the SafeStats data service and the ISTV programme, while also being involved in development work to enhance and improve upon the service provision and efficiency of both. The role will contribute to making London a safer place to live, work and visit, through supporting the Mayor’s priorities around crime, public safety, and public health.
<h2>What your day will look like</h2>
<ul>
<li>&nbsp; &nbsp;Undertake administrative tasks related to SafeStats user accounts, including password resets and authoriser changeovers.&nbsp; - &nbsp; &nbsp;Respond to any queries or requests for work that have been sent into the shared mailbox. - &nbsp; &nbsp;Save and log any new SafeStats data submissions received in the mailbox. - &nbsp; &nbsp;Chase any outstanding data submissions from the relevant data provider(s). - &nbsp; &nbsp;Retrieve/download additional datasets as required from alternative sources.&nbsp; - &nbsp; &nbsp;Quality assure the unprocessed datasets; communicating with data providers if any data issues are found.&nbsp; - &nbsp; &nbsp;Process new data and upload onto the SafeStats data platform.&nbsp; - &nbsp; &nbsp;Geocode the free-text location datasets.&nbsp; - &nbsp; &nbsp;Quality assure the processed output within SafeStats – making amendments to the code and/or data as needed.&nbsp; - &nbsp; &nbsp;Send out data update email to SafeStats users.&nbsp; - &nbsp; &nbsp;Run automated performance/audit/analytical reports as required.&nbsp; - &nbsp; &nbsp;Assist in writing the processing code for new SafeStats datasets. - &nbsp; &nbsp;Test development work on the SafeStats platform once the code has been deployed.</li>
</ul>
<h2>Skills, knowledge and experience</h2>
To be considered for the role you must meet the following essential criteria:
<ul>
<li>Experience of working with large complex datasets - including data cleaning, transformation, and QA.</li>
<li>Demonstrable ability to work across a modern data workflow, including R and PostgreSQL.</li>
<li>Strong analytical skills, demonstrated by a relevant degree or equivalent professional experience.</li>
<li>Strong data literacy: ability to interpret statistical outputs and communicate these effectively.</li>
<li>Successful maintenance of working relationships with both internal and external stakeholders.</li>
</ul>
<a href="https://greaterlondonauthority-my.sharepoint.com/:w:/g/personal/sophie_deakin_london_gov_uk/EVzvpKZqBVBGrwBE1XcDYOgBZz7-6FzNHFojNv4PFIYFLA?e=au8c72" target="_blank">Service Support Officer Job Description</a>

The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here:&nbsp;<a href="https://www.london.gov.uk/sites/default/files/gla_competency_framework_hr_28june2021.pdf" target="_blank">GLA Competency Framework</a>
How to apply
If you would like to apply for the role you will need to submit the following:
<ul>
<li>Up to date CV</li>
<li>Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert.</li>
</ul>
Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the ‘CV and Cover Letters’ section’ of the form, ensuring you address the technical requirements and competencies in your Personal Statement.
Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., “CV – applicant name - 012345)
As part of GLA’s continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination.&nbsp;
<h2>If you have questions about the role</h2>
If you wish to talk to someone about the role, the hiring manager [Sophie Deakin] would be happy to speak to you. Please contact them at [<a href="mailto:sophie.deakin@london.gov.uk" target="_blank">sophie.deakin@london.gov.uk</a>].
If you have any questions about the recruitment process, contact the&nbsp;<a href="mailto:glaopdcrecruitment@tfl.gov.uk" target="_blank">glaopdcrecruitment@tfl.gov.uk</a>&nbsp;who support the GLA with recruitment.
<h2>Assessment process</h2>
Once you have submitted an application, your details will be reviewed by a panel.
If shortlisted, you’ll be invited to an interview/assessment.
The interview/assessment date will be w/c 28th July 2025.&nbsp;
Benefits
GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.
In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.
<h2>Additional Information</h2>
Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration.
Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening.&nbsp;
<h2>More Support</h2>
If you have a disability which makes submitting an online application form difficult, please contact&nbsp;<a href="mailto:resourcingteam@london.gov.uk" target="_blank">resourcingteam@london.gov.uk</a>.
The GLA is proud to be a Level 2: Disability Confident employer. We are committed to becoming a more inclusive and accessible organisation, and creating a truly inclusive and accessible workplace and culture for our disabled staff. We have named Disability Equality as a key corporate priority within our EDI Strategy. We welcome and encourage applications from disabled applicants. Should you wish to opt into the scheme, please let us know during your application.

Service Support Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5457/Role_Profile_-_Business_Support_Officer.pdf" target="_blank">Role_Profile_-_Business_Support_Officer</a></li>
</ul>

Please apply online via the link provided.



About us at Hounslow
We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.
We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential.&nbsp; We are stepping up for our residents like never before.
About our Commitment to Diversity and Inclusion
We live by five core values: Lead with Heart, Do New, pass on the Power, Harness the Mix and Be a Rock.&nbsp; All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”.&nbsp; It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community; we have a diverse workforce, and we are committed to being an inclusive employer.
We work hard to create representation across our workforce and leadership community, we have thriven employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.
As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates.&nbsp; There’s space for you to tell us what you need within our application form.
Our Benefits
If you join us, you’ll have access to a range of employee benefits. Read more about these here.
About The Role
<ol>
<li>We are looking for a professional Business Support Officer an enthusiastic and flexible individual who is ready for the challenge of supporting the delivery of Housing services.</li>
<li>Provide proactive administrative support to ensure records are accurate and kept up to date, arrange multi-agency events and meetings, and co-ordinate work with others across the service to ensure actions are joined up and duplication of effort is avoided.</li>
<li>Work collaboratively with your colleagues and partner agencies to help to ensure that tenants get the very best service and opportunities to live independently and safely in their homes.</li>
<li>Work effectively in a changeable environment to achieve targets and service objectives with competing priorities, while assisting to continuously improving our service offer to tenants to meet changing needs and integrate digital solutions.</li>
<li>To work with other officers in the Regeneration, Housing and Environmental Services and where appropriate other Departments to ensure services are integrated at the point of delivery and to identify new opportunities for business efficiencies.</li>
<li>Support organisational change and adhere to the Council’s Staff and Customer Charters.</li>
<li>Undertake other duties commensurate with the purpose of the post.</li>
<li>You are supported by your manager but are proactive in reviewing and evaluating your own performance and acting on your own initiative to improve and develop.</li>
<li>The key to your success will be strong administration and IT skills, excellent communication, interpersonal and organisation skills and the ability to deal with confidential and sensitive information.</li>
<li>You are motivational and work well with a wide range of professionals to ensure the best possible outcomes can be achieved.</li>
</ol>
About The Team You’ll Be Working In
<ol>
<li>You will support the Housing Management team through providing a high level of efficient and effective business administration and financial support.</li>
<li>The team aims to be preventative in approach, solutions focused and able to transcend organisational structures and traditional models of providing services to deliver the best possible outcomes for tenants.</li>
<li>We provide a proactive service to residents. We look to solve most issues before they escalate, we opt to take a preventative approach.</li>
</ol>
About You
Key Responsibilities
<ol>
<li>Providing an effective and efficient administrative support service to a Housing Management team.</li>
<li>To prepare and collate reports for meetings / senior managers as required.</li>
<li>Preparing mail merge documents and liaising with the print and post service to complete mailings to residents.</li>
<li>To use Agresso to set up purchase orders and process invoices accurately and efficiently in accordance with council procedures.</li>
<li>To ensure that financial standing orders are followed when obtaining quotes or purchasing items.</li>
<li>Manage The Garden Maintenance Scheme applications, Housing moves / Seaside and country homes applications and Orbis requisitions and invoices.</li>
<li>Responsible to distribute the incoming post across the teams</li>
<li>Manage the utility bills and distribute accordingly across the team’s ensuring payments are made on time</li>
<li>Manage the online request for fobs and distribution</li>
<li>Any other broadly analogous duties, which may be allocated from time to time.</li>
<li>To attend training as required</li>
</ol>
Your Skills
<ol>
<li>Demonstrable administration skills.</li>
<li>Good customer service skills. Need to be able to communicate effectively orally and in writing with a range of stakeholders.</li>
<li>IT literate.</li>
</ol>
4.Highly organised.
Read more about the work you’ll be doing in the Role Profile on our website.
Qualifications:
<ol>
<li>You must have a background in administration.</li>
<li>Excellent working on all Microsoft Applications such as Excel, Word, PowerPoint.</li>
</ol>
Essential for the role:
Basic DBS
When Interviews Will Be Held And Who To Contact
The key information you need about the role should be in the role profile, but if you have any further questions about the role, please contact:
Email: <a href="mailto:Courtney.Smith@hounslow.gov.uk" target="_blank">Courtney.Smith@hounslow.gov.uk</a>
Telephone: 0208 583 5529
Closing date is 1st July 2025.
Interviews for this job will be held during week commencing 7th July 2025.

12 Administration Jobs in Oxted RH8, UK