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Job Title: Head of Digital Services Starting Salary: £59,537 progressing to £66,642 per annum – pay award pending Hours: 37 Location: Stevenage with hybrid working opportunities Contract Type: Permanent Directorate: Community Protection<h4>About the team</h4>Are you an experienced Manager of IT or Digital Services? We are looking for an exceptional leader, with a strong background of working within a complex organisation and managing a team with a diverse skill set. With proven project management skills and an ability to alter the scope and process of projects and where appropriate, to ensure the best outcome for users and the organisation. You will manage many deadlines, projects, and tasks simultaneously and have a strong strategic view of the team/Service and build a vision for the future. Digital Services have a continuous replacement programme of applications and systems, IT infrastructure and communications equipment for Community Protection Directorate (CPD) and Fire Control. You will be involved in gathering user requirements and creating specification, assisting in procurement, and implementing new infrastructure and communications equipment.<h4>About the role</h4>You will be responsible for:<ul><li>Management of the Fire Control programme, responsible for a collaborative mobilising system </li><li>Line management of two Support Manages.</li><li>Managing and procuring of digital and IT contracts inline with public sector regulations.</li><li>Designing and implementing policies that are clearly aligned with team and service priorities </li><li>Strong financial responsibility, you will oversee a capital budget circa £1.5 million and a revenue budget of £2.1million.</li><li>Leading the team and the service on a continual improvement journey.</li><li>Develop and implement the Digital Strategy and Road Map for Digital solutions for CPD for the next five years.</li></ul><h4>About you</h4>Essential <ul><li>Detailed knowledge and experience in Digital Services and Information Technology</li><li>Experience preparing and evaluating tenders for contract award</li><li>Experience in managing complex programs and projects with multiple deadlines</li><li>Experience of managing a capital and revenue budget and creating capital bids and business cases</li><li>Substantial experience in managing a team</li><li>Knowledge of data reporting and Power Bi</li></ul>Desirable<ul><li>Familiar with data warehouse or similar data technology</li><li>Understanding of fire sector specific applications</li><li>Experience of Airwave and or Emergency Service Network</li></ul>You can shape the future digital platforms of CPD which will be a fast paced and rewarding role. If this sounds like the opportunity for you, we would love to hear from you!We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Corporate Services, level 14 job profile. Please locate this via:Job profiles - Corporate servicesTo hear more about this opportunity please contact <a href="mailto:David.Dawe@hertfordshire.gov.uk" target="_blank">David.Dawe@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: 4th &amp; 5th August 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV along with a Supporting Statement addressing how you meet the essential or desirable criteria. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.





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Hertfordshire County Council

Head of Digital Services

Job Title: Business Support Officers Starting Salary: £24,790 nopportunity to progres to £27,269 per annum (pro rata for part time) – pay award pending Hours: 37.0 Location: Hertfordshire/East Herts/Welwyn Hatfied/Broxbourne/St Albans/Dacorum&nbsp; Contract Type: Permanent Directorate: Resources<h4>About the team</h4>Do you enjoy working in a fast-paced environment, supervising a small team to provide an excellent business support service? Do you thrive as a team-player and enjoy using your initiative to work independently?The Business Support Officer role provides is a varied role working as part of a team of business support staff supporting out Services for Young People Teams who work with vulnerable young people to address emerging needs &amp; &nbsp;improve life chances, the role provides a full range of reception / front of house, administrative and general office duties to support the full offer to young people.Our Business Support Service is a centralised unit which has been formed to deliver a co-ordinated, consistent, and high-quality service supporting service delivery across the organisation. Business Support is critical to ensuring our departments can support services to our residents, and if you have great administrative skills and a strong customer focus, you could be part of it.You’ll be working as part of the central Business Support Service with more than 400 colleagues, and you’ll be supporting our departments to ensure they are able to deliver critical services to the residents of Hertfordshire.<h4>About the role</h4>We have the following vacancies:Business Support Officer SfYP St Albans &amp; Dacorum We are looking for Business Support officer to work as part of a team of business support staff providing administration and business support to the Services for Young People Teams who are the primary provider of youth work, career education information advice guidance and work-related learning in Hertfordshire who work with vulnerable young people to address emerging needs, improve life chances, and reduce escalation to more expensive and intensive services. This includes supporting those challenged in education, their community or home life, to ensure a successful transition to adulthood. The young people we work with are typically 11-17 and 18 to 25 if they are Care Leavers or have SEND.The role is varied and who provide a full range of reception / front of house, administrative and general office duties to support the full offer to young people at our Young People’s Centres based in the St Albans and Dacorum areas.The role is primarily office based and will require the ability to travel across several HCC sites in the St Albans &amp; Dacorum area.Contact for enquiries: <a href="mailto:diane.pratt@hertfordshire.gov.uk" target="_blank">diane.pratt@hertfordshire.gov.uk</a>Business Support Officer SfYP East Herts/Welwyn, Hatfield &amp; Hertsmere &amp; Broxbourne We are looking for Business Support officer to work as part of a team of business support staff providing administration and business support to the Services for Young People Teams who are the primary provider of youth work, career education information advice guidance and work-related learning in Hertfordshire who work with vulnerable young people to address emerging needs, improve life chances, and reduce escalation to more expensive and intensive services. This includes supporting those challenged in education, their community or home life, to ensure a successful transition to adulthood. The young people we work with are typically 11-17 and 18 to 25 if they are Care Leavers or have SEND.The role is varied and who provide a full range of reception / front of house, administrative and general office duties to support the full offer to young people at our Young People’s Centres based in the St Albans and Dacorum areas.The role is primarily office based and will require the ability to travel across several HCC sites in the East Herts, Welwyn Hatfield &amp; Broxbourne areasContact for enquiries: <a href="mailto:diane.pratt@hertfordshire.gov.uk" target="_blank">diane.pratt@hertfordshire.gov.uk</a><h4>About you</h4>Essential:<ul><li>Proven experience in an administrative or support role</li><li>Excellent organisational and multitasking skills</li><li>Strong communication and interpersonal abilities with a range of audiences</li><li>Proficiency in Microsoft Office Suite and other relevant software</li><li>Experience in working as part of a team in a fast-paced environment.</li><li>Ability to plan own work over short timescales for routine or familiar tasks and processes and use your initiative to work independently.</li><li>GCSE or Vocational equivalent, strong numeracy, and literacy skills</li><li>Enthusiasm and pride in your work are qualities we welcome.&nbsp;</li></ul>Desirable:<ul><li>You will be used to working to tight deadlines and with high accuracy in written correspondence. Experience in taking notes would be beneficial,</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Business Support Services, level BUS6 job profile. Please locate this via:Job profiles: Business support servicesTo hear more about this opportunity please contactContact for enquiries <a href="mailto:diane.pratt@hertfordshire.gov.uk" target="_blank">diane.pratt@hertfordshire.gov.uk</a> &nbsp;for an informal discussion about the role.Interview Date: to be confirmed&nbsp;Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a&nbsp;Disability Confident employer&nbsp;and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).&nbsp;Further information about the legal requirement can be found here.





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Business Support Officers

Job Title: Business Support Supervisors Starting Salary: £33,366 opportunity to progress to £36,124 per annum (pro rata for part time) – pay award pending Hours: 37.0 Location: Stevenage/East Herts&nbsp; Contract Type: Permanent Directorate: Resources<h4>About the team</h4>Do you enjoy working in a fast-paced environment, supervising a small team to provide an excellent business support service?  Do you thrive as a team-player and enjoy using your initiative to work independently? &nbsp;Our Business Support Service is looking for highly motivated, enthusiastic, and organised managers who can supervise a team to ensure that a high level of administrative support is provided to our departments. &nbsp;Our Business Support Service is looking for Business Support Supervisors who will be supervising a small team within the Business Support service.&nbsp;&nbsp;&nbsp;Our Business Support Service is a centralised unit which has been formed to deliver a co-ordinated, consistent, and high-quality service supporting service delivery across the organisation. Business Support is critical to ensuring our departments can support services to our residents, and if you have great administrative skills and a strong customer focus, you could be part of it.&nbsp;&nbsp;You’ll be working as part of the central Business Support Service with more than 400 colleagues, and you’ll be supporting our departments to ensure they are able to deliver critical services to the residents of Hertfordshire.&nbsp;&nbsp;<h4>About the role</h4>We have vacancies in the below teams:Children’s Services – SASH &amp; Youth Justice (37 hrs) – Stevenage Base with ability to travel to Apsley BaseThe role is responsible for managing the business support staff and administrative processes to support the work of the SASH &amp; Youth Justice service who provide specialist advice, support, and statutory interventions to safeguard &amp; manage risks posed to young people, the SASH Youth Justice Team work alongside the area SASH team to delivers high risk case management for young people subject to Bail/ Remand management &amp; provide Court work; Victim service; appropriate adult; Unpaid Work Scheme; Junior Attendance Centre.Contact for enquiries: <a href="mailto:diane.pratt@hertfordshire.gov.uk" target="_blank">diane.pratt@hertfordshire.gov.uk</a>Children’s Services – Services for Young People (SfYP) ( 37 hours) Stevenage ability to travel across the sites&nbsp;This role is responsible for managing the business support staff and administrative processes to support our Services for Young People teams who are the primary provider of youth work, career education information advice guidance and work-related learning in Hertfordshire who work with vulnerable young people to address emerging needs, improve life chances, and reduce escalation to more expensive and intensive services. This includes supporting those challenged in education, their community or home life, to ensure a successful transition to adulthood. The young people we work with are typically 11-17 and 18 to 25 if they are Care Leavers or have SEND.Contact for enquiries: <a href="mailto:jodi.osullivan@hertfordshire.gov.uk" target="_blank">jodi.osullivan@hertfordshire.gov.uk</a>Children’s Services – Family Support – (37 hours) Stevenage base with ability to travel to Apsley baseThe role is responsible for managing the delivery of a wide range of administration functions and coordinated business support to the Family Support service who provide early help to families with complex needs, are at risk of homelessness as well as supporting the emotional health and well-being of Children and Young people.Contact for enquiries: <a href="mailto:diane.pratt@hertfordshire.gov.uk" target="_blank">diane.pratt@hertfordshire.gov.uk</a>The role will require the ability to travel across several HCC sites across the county where the business support staff are based.<h4>About you</h4>Essential:<ul><li>Extensive experience of working in a previous administrative or support role, with strong knowledge of business support activities</li><li>Excellent organisational and multitasking skills</li><li>Strong communication and interpersonal abilities with a range of audiences</li><li>The ability to develop good working relationships with managers and staff and gain a good understanding of service areas to ensure you are supporting and advising them in the most effective way possible.</li><li>Proficiency in Microsoft Office Suite and other relevant software</li><li>Experience in working as part of a team in a fast-paced environment</li><li>A proven track record of establishing and improving business processes.</li><li>Ability to plan own work over short timescales for routine or familiar tasks and processes and use your initiative to work independently.</li><li>Strong numeracy and literacy skills plus broad experience in area of expertise.</li><li>Enthusiasm and pride in your work are qualities we welcome.</li><li>You will be used to working to tight deadlines and with high accuracy in written correspondence.</li><li>Knowledge of key legislation linked with Children's Services</li><li>A strong background in finance.</li></ul>Desirable:<ul><li>Recognised vocational qualification or degree qualified.</li><li>Experience in the administration of meetings and taking notes actions would be beneficial.</li><li>Previous experience of supervising a team of administrative staff or setting longer term work priorities within a defined team.</li></ul>Understanding of HR processes and procedures would be beneficialWe welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Business Support Services, level BUS9 job profile. Please locate this via:Job profiles: Business support servicesTo hear more about this opportunity please contact <a href="mailto:diane.pratt@hertfordshire.gov.uk" target="_blank">diane.pratt@hertfordshire.gov.uk</a> or <a href="mailto:jodi.osullivan@hertfordshire.gov.uk" target="_blank">jodi.osullivan@hertfordshire.gov.uk</a>&nbsp; for an informal discussion about the role.Interview Date: to be confirmed&nbsp;Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.<h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Business Support Supervisors

<h2>About the job</h2>Salary: £25,183 - £25,992 a year (pro rata for under 37hrs) Hours per week: Various Contract type: PermanentAre you a compassionate and experienced professional looking to make a difference in social care? Luton Council is looking for a Support Worker to join our dedicated team. This role involves advocating for individuals’ needs, supporting their daily care experience, and ensuring a safe, inclusive, and respectful environment.As a Support Worker, you’ll be part of a caring and dedicated team focused on improving wellbeing, independence and quality of life for individuals across our community.Key Responsibilities include: Individual Advocacy: Act as a strong advocate for individuals, ensuring their needs and preferences are respected in all aspects of their day care experience.Team Collaboration: Work effectively both independently and as part of a team, ensuring seamless care delivery and support.Equality in Service: Recognise and address any discrimination in service delivery or in the workplace, taking appropriate action as needed.Community Knowledge: Apply your understanding of the challenges facing individuals with learning disabilities and work to meet their unique needs.Please note this role does not attract sponsorship.<h2>About you</h2>You’re someone who thrives on making a difference and brings empathy, energy and a team spirit to everything you do.Essential Skills and Requirements:Experience: Demonstrable background in community work or social care services, in either a paid or voluntary capacity.Flexible Working: Your hours will be between 9 – 5 and flexibility with start and end times to meet service needs, however, your manager will discuss with you your confirmed start and end times. In a case of service wide disruption, willingness to work shifts, including split-shifts, sleep-in, and waking night duties.Mobility: Ability to travel across multiple locations to support service demands.Health &amp; Safety: Physical capability to lift, move, and handle individuals and equipment using appropriate aids, in line with Health and Safety regulations after training.Communication: Strong spoken English skills to effectively converse with the public and provide accurate advice.Education and training: Have or be willing to work towards a QCF Level 3 in CareUnderstand the needs of people with learning disabilities and approach your work with fairness and inclusion at its core.This is a public facing role so you’ll need to show off your fluency in speaking and writing English<h2>About us</h2>Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough<h2>Application Process</h2>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1559480&amp;ptId=11482" target="_blank">download: L3 Support Worker Day Opportunities 1103340INQ 202111 Nov21.doc</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1559481&amp;ptId=11482" target="_blank">download: Luton_Values_Flyer.pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1559483&amp;ptId=11482" target="_blank">download: ASC+Map-compressed.pdf</a></li></ul>





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Luton Borough Council

Support Worker

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The Major Projects and Regeneration teams are part of the Place directorate, enabling close collaboration with our housing colleagues. This service area is responsible for implementing West Northamptonshire Council’s regeneration vision and delivering major projects across the local authority. This includes shaping and communicating the Council’s ambitions for how our places are developed, accessed, and perceived.The Principal Regeneration Officer (Housing Delivery) will lead and manage the delivery of complex capital projects, with a focus on a variety of housing schemes assigned by the Head of Major Projects and Regeneration and the Major Projects Manager, in coordination with the Housing Strategy Team.&nbsp;The role encompasses full project management responsibilities, securing funding agreements, ensuring timely delivery of council-led capital projects, and procuring development partners or investors for key development sites. The officer will work collaboratively with a range of internal and external stakeholders throughout.Our benefits You can also see our full list of employee benefits on our careers site here: <a href="https://www.westnorthants.gov.uk/jobs-and-careers/why-you-should-work-us" target="_blank">Why you should work for us | West Northamptonshire Council</a>What will you be doing? As a Principal Officer within the Major Projects Team, you will lead the Council’s housing development and regeneration activity, bringing your expertise in housing delivery to manage complex projects from inception through to completion. Acting as Project Manager on a range of housing-led schemes, you will work closely with senior management, contributing to key decisions and driving forward strategic regeneration objectives.You will play a central role in negotiating major regeneration projects, often involving high-value and complex transactions, engaging with both private stakeholders and public sector partners. A critical aspect of the role involves ensuring that senior officers, Members, the Housing Strategy Team, and relevant boards are kept fully informed through regular, accurate reporting on project progress, key risks, and overall performance.In this role, you will also take operational responsibility for project budgets, including direct budget management where required and taking corrective action when necessary to ensure financial control. You will oversee risk across the regeneration programme, implementing effective risk management strategies to safeguard project outcomes.Your guidance and advice will be instrumental within the Major Projects Team, across other internal teams, and to external partners on housing development and regeneration matters. Additionally, you will support the delivery of the Council’s Housing Strategy and contribute to achieving the broader socio-economic goals outlined in the Council’s Strategic Corporate Plan, Community Strategy, and Economic Development Strategy.About us At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.&nbsp;Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Council&nbsp;<a href="https://youtu.be/lV0EfeUF4aU&nbsp;&amp;nbsp" target="_blank">https://youtu.be/lV0EfeUF4aU&nbsp;&amp;nbsp</a>;We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partnerThe following film was created by us to communicate our intentions - watch WNC colleagues explain <a href="https://youtu.be/16hhIWCZ7xM" target="_blank">what DEI means to us</a>.&nbsp;If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support.West Northants Council, where careers thrive.

Principal Regeneration Officer (Housing Delivery)

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.Job Title: Assistant Locality Manager Starting Salary: £33,366 progressing to £36,124 Hours: Full time and part time positions available Location: Hertfordshire Contract Type: Permanent Directorate: Adult Care ServicesLocations:Hoddesdon - East Herts Day Service - 22.5 hours per week Ware - East Herts Day Service - 22.5 hours per week<h4>About the team</h4>Day Services operate Monday – Friday, our teams provide bespoke support and enable people to access opportunities to take part in a range of activities focussed on people’s own strengths, personal goals and choices, which can include but are not limited to activities such as gardening, arts and craft, swimming, daily living skills and community activities.Our aim is to promote wellbeing by supporting the development of new skills and experiences, maintaining current skills and valuing relationships. We follow Hertfordshire County Council’s Connected Lives model of social care.Who we work withWe support adults with physical/and or learning disabilities, older people and people with mental health conditions or dementia. Some of the people who use our service may require assistance to access advice, guidance, or emotional support. Some would like a structured routine, whilst others need physical support with a majority of tasks, others need Positive Behavioural Support to help them manage how they respond to daily events. You will need to provide this agreed level of support once you have received training.<h4>About the role</h4>You will work in our buildings and in local communities across Hertfordshire to:<ul><li>Support the Day Service Locality and Deputy Locality Manager in the responsibility for the quality of day services through effective management and monitoring of service delivery. Ensuring internal quality processes are in place and working effectively.</li><li>Lead and support the team, delegate duties, act as Duty Manager as required i.e., respond to routine queries from the team, families / carers and professionals</li><li>Provide day-to-day leadership of the service, ensuring the safety and wellbeing of staff and individuals who attend the service.</li><li>Promote a positive culture within the team, valuing diversity and ensuring staff demonstrate Hertfordshire County Council’s Values and Behaviours</li><li>Actively encourage and engage in co-production</li><li>Provide formal staff supervision and support including contributing to the performance and development process</li><li>Follow Hertfordshire County Council safeguarding policy and procedures to protect and safeguard everyone we work with</li></ul><h4>About you</h4>Essential:<ul><li>Health and Social Care RQF Level 4 or the ability to meet requirement to complete RQF Level 4 (if not already held)</li><li>A minimum of 1 year experience working in a social care or related setting (e.g., education or health)</li><li>A good standard of numeracy, literacy and IT skills</li></ul>This job role is within the Health and Social Care Services, level HSC9 job profile. Please locate this via:Job profiles - Health and social careThis is an ongoing advert, applications will be considered as and when candidates applyInterview Date: TBCBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences<h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Assistant Locality Manager

Job Title: SEND EHCP Casework Team Lead Location: Covering West Hertfordshire with a main base in our Apsley office Starting salary: £41,511 to £45,718 per annum Contract: Permanent, 37 hours per week What does the role involve? We've got opportunities for SEND Casework Team Leaders within our School Age Reviews Team.You'll be overseeing EHC Coordinators, who are responsible for Education, Health, and Care Annual Reviews, for school age children. The team focuses on coordinating professionals across education, health and care and coproducing plans and provision with families of school age children.You’ll support your team to coproduce Education Health and Care plans in a person-centred way, maintaining excellent communication and quality standards. You’ll keep an eye on the data and performance of the team, ensuring that we meet our statutory timescales.You’ll provide line management and supervision to the team, ensuring that every member of the team delivers our statutory SEND obligations and works to achieve the overall service targets and development plan. You’ll support ongoing professional development, including induction, delivering training, and performance management processes for your team.You will strive to maintain, develop and improve professional, supportive working relationships with education settings and parents in relation to EHC assessments and plans.We are looking for you to have: <ul><li>Comprehensive up to date knowledge and experience of the Children and Families Act 2014, SEND Code of Practice and SEND Regulations 2014.</li><li>Experience of managing staff and delivering excellent service outcomes in a previous role is strongly desirable</li><li>Current driving license and access to a car to be able to travel to a range of work bases and schools and this role does require you to be in one of our offices regularly and some countywide travel.</li><li>Educated to degree level or have significant experience of a range of work within education.</li><li>Experience of working well under pressure and being extremely well organised</li></ul>If you have an unrelenting drive to ensure excellent outcomes for children with special educational needs and disabilities, and you can motivate and manage a team to achieve this – this may be your perfect role!InterviewsThere will be two stages of the interview process.The first interview will be on Wednesday July 23rd (online via MS Teams). Should you be successful in passing the first stage, the second interview will be on Wednesday July 30th in person in Apsley office.Please ensure you are available for both dates.For an informal conversation please contact <a href="mailto:Rupinder.ahluwalia@hertfordshire.gov.uk" target="_blank">Rupinder.ahluwalia@hertfordshire.gov.uk</a>This job role is level 11 - Please locate the job profile via: Job profiles - Health and social careBenefits of working for us <h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.<h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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SEND EHCP Casework Team Lead

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A new and exciting opportunity for an individual with specialist moving &amp; handling skills to join our Specialist Moving &amp; Handling Team.Visiting clients within the community and assessing there moving &amp; handling needs, working with colleagues to achieve the best outcome for the client.Training and guiding carers on the best moving &amp; handling practice. This role is exempt from the Rehabilitation of Offenders Act 1974 and therefore subject to an enhanced DBS certificate, at our cost.It is also a regulated activity and will be subject to a Children and Adults&nbsp;Barred List check. West Northamptonshire Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.Our benefits You can also see our full list of employee benefits on our careers site here: <a href="https://www.westnorthants.gov.uk/jobs-and-careers/why-you-should-work-us" target="_blank">Why you should work for us | West Northamptonshire Council</a>.What will you be doing? As a Moving &amp; Handling Assessor, your responsibilities will include:<ul>
<li>To be able to work with primarily customers with physically disabilities.</li>
<li>Working alongside a team of occupational therapists and reablement support workers.</li>
<li>To complete moving &amp; handling assessments and formulate moving &amp; handling plans and carry a caseload.</li>
<li>You will also receive ongoing training and development as part of this role and deliver training to providers too.&nbsp;</li>
<li>Working 37 hours per week, Mon - Fri.&nbsp;</li>
</ul>About you Requirements:<ul>
<li>A full driving licence and access to your own vehicle with business insurance, is a must (mileage will be paid).</li>
<li>A level or equivalent</li>
<li>ROSPA Level 3, Moving &amp; Handling train the trainer – or equivalent qualification.</li>
<li>A good knowledge of working within health &amp; social care, moving &amp; handling plans and assessments as well as safe guarding and equal opportunities.</li>
</ul>About us Our vision at West Northamptonshire Council is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.Hear more from Anna Earnshaw, our Chief Executive, about working for West Northants Council: <a href="https://youtu.be/lV0EfeUF4aU" target="_blank">https://youtu.be/lV0EfeUF4aU</a>At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.When potential is unlocked, talent thrives.Choose a career that offers you a true sense of achievement, fills you with pride and challenges you in a positive way, every day.West Northants Council, where careers thrive.Should you require the Job Description in another format or language, please contact: <a href="mailto:Careers@westnorthants.gov.uk" target="_blank">Careers@westnorthants.gov.uk</a>

Specialist Moving and Handling Assessor

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Are you passionate about making a real difference in the lives of individuals with physical disabilities?&nbsp;We are seeking an aspiring or experienced dedicated professional to work with both adults and children, providing administrative support to our teams.&nbsp;The primary objective of this role is to deliver confidential administrative assistance to the manager and team, utilizing relevant systems, protocols, and resources. This involves promptly addressing telephone and email inquiries and upholding high standards of customer service while adhering to the policies and values of West Northamptonshire Council. Additionally, the role entails meeting reporting deadlines.This role is exempt from the Rehabilitation of Offenders Act 1974 and therefore subject to an enhanced DBS certificate, at our cost.It is also a regulated activity and will be subject to a Children and Adults&nbsp;Barred List check. West Northamptonshire Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.Our benefits You can also see our full list of employee benefits on our careers site here: <a href="https://www.westnorthants.gov.uk/jobs-and-careers/why-you-should-work-us" target="_blank">Why you should work for us | West Northamptonshire Council</a>.What will you be doing? Your core responsibility involves maintaining and enhancing both electronic and paper-based record systems to ensure robust support for the business operations. &nbsp;Also, you will oversee the coordination of resource stocks and office supplies, aiming to optimise service operations while minimising wastage through the adept use of electronic ordering and payment platforms.You will serve as the frontline for reception duties, handling telephone and email inquiries in alignment with the Company's customer service standards. Play a pivotal role in building strong rapport with internal and external stakeholders, including managers, colleagues, customers, and carers. Your communication style should consistently reflect clarity and politeness.Furthermore, your role extends to providing comprehensive administrative support to managers and colleagues within your team, encompassing tasks such as responding to inquiries, managing diaries, and executing assigned duties diligently. Active engagement in staff meetings, team activities, supervision sessions, appraisals, and training programs are expected!Based at Olympus House, NN3.&nbsp;Working Mon-Fri, 37 hours per week. &nbsp; About you You're the type who thrives on keeping things organised and running smoothly. You're comfortable juggling different tasks and can handle them with ease. Your friendly demeanour makes you a natural at reception duties and interacting with people both in person and over the phone.Building strong relationships comes naturally to you, whether it's with colleagues, managers, or customers. You're tech-savvy enough to navigate software tools like MS Word and Excel efficiently. Plus, you're proactive about staying on top of deadlines and ensuring that everything gets done on time. You're a team player who's always ready to pitch in and help out wherever needed! And above all, you're committed to providing excellent service.This demands a proficient and timely utilisation of MS Word, MS Excel, and other relevant software tools.About us Our vision at West Northamptonshire Council is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.Hear more from Anna Earnshaw, our Chief Executive, about working for West Northants Council: <a href="https://youtu.be/lV0EfeUF4aU" target="_blank">https://youtu.be/lV0EfeUF4aU</a>At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.When potential is unlocked, talent thrives.Choose a career that offers you a true sense of achievement, fills you with pride and challenges you in a positive way, every day.West Northants Council, where careers thrive.Should you require the Job Description in another format or language, please contact: <a href="mailto:Careers@westnorthants.gov.uk" target="_blank">Careers@westnorthants.gov.uk</a>

Business Support Assistant - 1 year contract

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Business Centre Administrator/Social Media Coordinator (RP0136)14.5 hours per week (Thursday &amp; Friday)Starting salary £29,802 pro rata with potential progression to £32,956 pro rata on achieving designated skills and experience The WelTech and HatTech Business Centres, are both superb facilities for start-up and small businesses. The Business Centres help meet the demand for office accommodation within the Borough. The Centres offer a range of cost-effective private offices, meeting rooms for hire and virtual business services. HatTech also offers a large Co-Working suite, offering flexibility in a professional environment whilst providing an opportunity to work alongside other business entrepreneurs as their business grows.We are looking for an excellent, experienced administrator to support with a range of administrative duties across both sites.You will be responsible for marketing the services available, maintaining the website and social media accounts, arranging networking events, meeting potential licensees, setting up licenses, preparing the monthly invoices for chargeable services and providing a first-class customer service to occupants, visitors, and other staff. You will also be a key holder and hold responsibility for the security of the buildings when on site.It is essential you have excellent administrative skills and ideally experience within a marketing activity to be successful in this role.You will need to have great customer service skills, be good at prioritising your work to meet deadlines but also flexible to meet the needs of business. It is essential you have a sound working knowledge of managing and maintaining social media channels. You must have Customer Service experience and confident in dealing with customer enquiries.You will need excellent MS Office skills and ideally have experience of raising and processing orders and invoices on a financial management system.An NVQ in Customer Service or Business Administration is desirable and a proven track record of Social Media channels is essential.As a key holder, you must have a full driving license and access to a car. The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.Closing date for applications is 27 July 2025Remote assessment will be held on 1 August 2025Interviews will be held on 7 August 2025 Keywords: welwyn hatfield, business centre, administrator, social media,

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