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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/0727/Full_Employment_Pack_-_Revenues_and_Benefits_Assistant.pdf" target="_blank">Full_Employment_Pack_-_Revenues_and_Benefits_Assistant</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Job Title: Revenue &amp; Benefits Assistant&nbsp;
Location of work: Town Hall, Reigate/Hybrid working
Salary: £24,714 - £31,347
Basis: Permanent, Full Time
About the Role
Are you looking to obtain some valuable and rewarding work experience helping to make our borough a great place to live, work and enjoy? Do you want the chance to develop your administration skills supporting the Council in respect of Benefits, business rate and council tax accounts? Then this is the opportunity for you!
This fantastic opening within our friendly Revenue, Benefits and Fraud Team will provide you with a chance to gain an insight into Revenues and Benefits. You will be dealing directly with Revenues and Benefits customers enquiries electronically and by post, indexing all incoming correspondence and dealing with daily data files from other Government departments. You will also process changes to rent and income, process refunds and set up new properties as well as sending reports to the Valuation Office. You will receive excellent one to one training and support from a highly experienced team.
About the Person 
<ul>
<li>You will have experience of working in an office environment.</li>
<li>You will have good interpersonal skills with experience of dealing with the public.</li>
<li>You will be computer literate and have experience of using the Internet, Word, Excel and Outlook.</li>
<li>You will have good literacy skills as you will be producing letters and emails.</li>
</ul>
Behaviours:&nbsp; 
<ul>
<li>Highly motivated and capable.</li>
<li>Capable of working well on your own and as be a supportive member of a team.</li>
<li>Adaptable to the task in hand and willing to learn.</li>
<li>Confident to make process improvement suggestions where necessary.</li>
</ul>
Qualifications: 
<ul>
<li>GCSE English and Maths at grade 4 and above or equivalent</li>
</ul>
The successful candidate will be required to undergo a basic DBS check.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with competitive annual leave, and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, and salary sacrifice schemes including a cycle lease scheme, and ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please contact Maria Gorman , Service Support and Development Manager on <a href="mailto:maria.gorman@reigate-banstead.gov.uk" target="_blank">maria.gorman@reigate-banstead.gov.uk</a>
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing date: Thursday 21st August 2025 at 23:59
Interview date: To be confirmed
Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
See 'Who we are' as a council, to find out more about us: <a href="https://www.reigate-banstead.gov.uk/working-here" target="_blank">Who we are | Working here | Reigate and Banstead</a>

Revenues and Benefits Assistant

We are looking for someone to join our Revenues and Benefits Team to specialise in Business Rates policy and data analysis.The post holder will provide technical and legislative support on all aspects of Business Rates, including the completion of government returns. You will also provide data analysis on Business Rates activity to inform policy decisions regarding business rates avoidance and Business Rates retention.At times, you will need to work on the day-to-day billing and collection of business rates.An Institute of Revenues Rating and Valuation IRRV Technical Qualification would be an advantage but is not essential. You should be able to demonstrate:Ø A knowledge of Business Rates legislationØ The ability to handle and interpret dataØ Numeracy to deal with payments and statistical informationØ Effective written and verbal communication skillsØ Use of IT – knowledge and experience of the Revenues I-World SystemØ Intermediate Excel skills For an informal discussion about the role, please contact David May Revenues Manager (Council Tax and Business Rates) on 01252 398330 / <a href="mailto:david.may@rushmoor.gov.uk" target="_blank">david.may@rushmoor.gov.uk</a> or Dawn Menzies - Kelly Revenues and Benefits Manager on 01252 398333 / <a href="mailto:dawn.menzies-kelly@rushmoor.gov.uk" target="_blank">dawn.menzies-kelly@rushmoor.gov.uk</a>. Interviews to be held on Wednesday 4th September 2025





<ul></ul>

Business Rates Officer (Technical)

<ul></ul>





<h2>Job introduction</h2>Eligibility to work in the UK will be verified in the final stages of the selection process.&nbsp;All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship.&nbsp;Candidates who require sponsorship should evaluate the Home Office eligibility <a href="https://protect-eu.mimecast.com/s/gRWgCZ668UPJVq6ijjIC3?domain=urldefense.com" target="_blank">criteria</a> for a Skilled Worker visa before applying.Please be advised it is our understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration <a href="https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes" target="_blank">https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes</a> . For details regarding the salary of a skilled worker visa please visit Home Office: <a href="https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list" target="_blank">https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list</a>This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.Job Title: Income OfficerA bit about us:Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place.&nbsp;We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities.&nbsp; &nbsp;Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.&nbsp;Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!The Role:Are you accurate, analytical, and customer-focused?&nbsp;We’re looking for Income Officers to help manage and allocate income received from residents, businesses, and service areas across Liverpool City Council.&nbsp;You’ll play a vital role in making sure all payments are processed promptly and correctly, while also helping to solve queries and keep our financial systems running smoothly.&nbsp;This role blends problem-solving, teamwork, and precision, and it’s key to protecting the Council’s revenue streams and supporting high-quality service delivery across the city.&nbsp;What You’ll Be Doing;<ul>
<li>Allocating payments received through various channels, from BACS to online</li>
<li>Investigating income queries and delivering great customer service</li>
<li>Administering reversals, chargebacks, and rejected payments accurately</li>
<li>Monitoring suspense accounts and clearing unidentified transactions</li>
<li>Working with banks, payment providers, and Council teams to resolve discrepancies</li>
<li>Maintaining financial records and supporting audit and reporting processes</li>
<li>Helping improve systems and processes for income management&nbsp;</li>
</ul>What We’re Looking For;You’ll be someone who:<ul>
<li>Has strong attention to detail and good organisational skills</li>
<li>Communicates clearly and professionally—whether by phone or email</li>
<li>Can interpret financial information and apply policies with accuracy</li>
<li>Is confident working with income systems and Microsoft Office</li>
<li>Enjoys solving problems and supporting service improvements</li>
<li>Has a high level of numeracy and resilience under pressure</li>
<li>Works well independently and as part of a collaborative team</li>
</ul>Our offer to you:<ul>
<li>At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days</li>
<li>Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception</li>
<li>Part of the Local Government Pension Scheme – option to join the AVC Scheme</li>
<li>Progression -&nbsp;opportunities and training through a wide range of high quality learning</li>
<li>Health and Wellbeing - offer including Employee Assistance Programme</li>
<li>Cycle to Work and Travel Pass Schemes&nbsp;</li>
<li>Drive Time –&nbsp;a salary sacrifice car lease scheme</li>
<li>Family friendly policies with enhanced leave &nbsp;</li>
<li>Discounted Gym Memberships&nbsp;</li>
<li>Employee Volunteering Scheme&nbsp;</li>
<li>Medicash&nbsp;</li>
</ul>Next steps: Closing date: midnight Sunday 24th August 2025 Shortlisting date: w/c Monday 25th August 2025 Interview date: w/c Monday 8th September 2025 Interview type: Face to FaceWe reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.If you would like any further information or an informal discussion, please contact Rebecca Carter at <a href="mailto:rebecca.carter@liverpool.gov.uk" target="_blank">rebecca.carter@liverpool.gov.uk</a>Watch our recruitment video and see what life is like working at Liverpool City Council.Liverpool City Council is committed to fostering a workforce representative of the communities we serve.&nbsp;As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities.&nbsp;To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.&nbsp;If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at <a href="mailto:recruitment@liverpool.gov.uk" target="_blank">recruitment@liverpool.gov.uk</a>.Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system.&nbsp;Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. &nbsp;Please ensure you complete your full profile, work and education history in Tribepad.

Liverpool City Council

Liverpool City Council needs you!

Income Officer

Revenues Services is seeking to appoint an enthusiastic Officer to fill a vacancy, which is based in the Revenues Recovery Team on a temporary contract for up to 6 months. We would like to hear from you if you have experience in the administration and collection of Council Tax, Business Rates and Housing Benefit Overpayment or have experience in an equivalent recovery background.Unfortunately, we are unable to consider applications from candidates who require visa sponsorship.





<ul></ul>

Recovery Officer (Revenues)

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/0157/Guidance_Notes_Completing_an_Application_Form_Oct_2024.docx" target="_blank">Guidance_Notes_Completing_an_Application_Form_Oct_2024</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/0158/JD_-_Welfare_Rights_Officer_2025.doc" target="_blank">JD_-_Welfare_Rights_Officer_2025</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CV’s (unless specified on the advert).
Please fully complete the online application form.
 &nbsp;



Welfare Rights Officer x 1
Sefton Council’s Welfare Rights Service is recruiting a Welfare Rights advisor to work as part of the Welfare Rights Team. The role will include supporting vulnerable people to overcome benefit issues from advising about the appropriateness of claiming benefits through to presenting at appeal tribunals. The role will work collaboratively with colleagues in other departments and organisations to support clients with expert welfare benefit advice in often complex cases.&nbsp;
We are looking for someone with significant experience of Benefit Advice work, ideally including representing at appeal tribunals, and an excellent knowledge of the full range of benefits legislation and case law. We require you to have excellent written and verbal communication skills and the ability to independently manage and progress a case load.
You will need strong interpersonal skills and experience working with clients suffering from health problems in a professional but empathetic manner, and the ability to respond sensitively to clients. You will be providing advice via weekly face to face advice sessions, including telephone advice line duty, email and in person in both local authority and partner organisation venues.
You will be expected to work as part of the welfare rights team and to work independently meeting the needs of clients, and have the support of an experienced Team and Team Manager.
You may be required to work a flexible work pattern including evenings and weekends across the borough.
Interview date 1st September 2025

Sefton Metropolitan Borough Council

Welfare Rights Officer

<ul></ul>





<h2>Job introduction</h2>Eligibility to work in the UK will be verified in the final stages of the selection process.&nbsp;All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship.&nbsp;Candidates who require sponsorship should evaluate the Home Office eligibility <a href="https://protect-eu.mimecast.com/s/gRWgCZ668UPJVq6ijjIC3?domain=urldefense.com" target="_blank">criteria</a> for a Skilled Worker visa before applying.Please be advised it is our understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration <a href="https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes" target="_blank">https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes</a> . For details regarding the salary of a skilled worker visa please visit Home Office: <a href="https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list" target="_blank">https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list</a>This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.Job Title: Billing and Collection OfficerA bit about us:Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place.&nbsp;We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities.&nbsp; &nbsp;Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.&nbsp;Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!The Role:We are seeking a motivated and detail-oriented Council Tax Billing and Collection Officers to join our Revenues Service and be part of our exciting improvement journey.&nbsp;This is a vital role in ensuring the accurate billing and collection of Council Tax, supporting the financial sustainability of the council and delivering excellent service to our residents.&nbsp;About You<ul>
<li>Has a positive attitude and genuinely wants to help people</li>
<li>Loves chatting with people and can explain things clearly (even the tricky stuff!)</li>
<li>Has a sharp eye for detail and spots mistakes a mile off</li>
<li>Knows a thing or two about Council Tax—or is keen to learn</li>
<li>Enjoys solving problems and finding smart solutions</li>
<li>Is comfortable using systems and tech (Northgate experience is a bonus!)
</li>
<li>Works well in a team but can also fly solo when needed</li>
<li>Can juggle tasks and stay cool under pressure</li>
<li>Brings ideas to the table and isn’t afraid to speak up</li>
<li>Wants to grow, develop, and make a real impact in the community&nbsp;</li>
</ul>Key Responsibilities<ul>
<li>Administer and maintain Council Tax accounts, including billing, discounts, exemptions, and recovery processes</li>
<li>Respond to customer enquiries via phone, email, and written correspondence with professionalism and empathy</li>
<li>Ensure compliance with legislation, policies, and procedures relating to local taxation</li>
<li>Liaise with internal departments and external agencies to resolve account issues and support enforcement activity</li>
<li>Contribute to service improvement initiatives and digital transformation projects</li>
<li>Maintain accurate records and support audit and performance reporting&nbsp;</li>
</ul>Apply NowIf you’re a positive, passionate, hard worker who is not shy of a challenge and wants to make a difference, we’d love to hear from you.Our offer to you:<ul>
<li>At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days</li>
<li>Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception</li>
<li>Part of the Local Government Pension Scheme – option to join the AVC Scheme</li>
<li>Progression -&nbsp;opportunities and training through a wide range of high quality learning</li>
<li>Health and Wellbeing - offer including Employee Assistance Programme</li>
<li>Cycle to Work and Travel Pass Schemes&nbsp;</li>
<li>Drive Time –&nbsp;a salary sacrifice car lease scheme</li>
<li>Family friendly policies with enhanced leave &nbsp;</li>
<li>Discounted Gym Memberships&nbsp;</li>
<li>Employee Volunteering Scheme&nbsp;</li>
<li>Medicash&nbsp;</li>
</ul>Next steps: Closing date:&nbsp;midnight Sunday 17th August 2025 Shortlisting date: w/c Monday 18th August 2025 Interview date: w/c Monday 1st September 2025 Interview type: Face to Face&nbsp;We reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.If you would like any further information or an informal discussion, please contact Lyndsey Mabbs at <a href="mailto:lyndsey.mabbs@liverpool.gov.uk" target="_blank">lyndsey.mabbs@liverpool.gov.uk</a>Watch our recruitment video and see what life is like working at Liverpool City Council.Liverpool City Council is committed to fostering a workforce representative of the communities we serve.&nbsp;As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities.&nbsp;To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.&nbsp;If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at <a href="mailto:recruitment@liverpool.gov.uk" target="_blank">recruitment@liverpool.gov.uk</a>.Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system.&nbsp;Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. &nbsp;Please ensure you complete your full profile, work and education history in Tribepad.

Collection and Billing Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/9959/Revenues_Officer_JD.pdf" target="_blank">Revenues_Officer_JD</a></li>
</ul>





Be part of our successful Council Tax team to compile and maintain records of our 100,000 properties across Sevenoaks and Dartford districts.
Our team are responsible for dealing with all aspects of Council Tax, from administration and billing to recovery and enforcement. You’ll be responsible for answering telephone enquiries covering all aspects of Council Tax and responding to emails and letters received from our customers.
If you have a customer service or retail background, a passion to deliver excellent customer service and the ability to stay calm under pressure then we would love to hear from you!
This role will be based at our Council Offices, Argyle Road, Sevenoaks Kent TN13 1HG. We currently operate a hybrid working model for the majority of our roles where your working time will be divided between the office (2-3 days) and home working (2-3 days).
Interested in the role and want to know more?
For further details on the role, please contact one of our Revenues Team Leaders on 01732 227000.
Need advice on how to ensure you have the best chance of being shortlisted?
Read the Job Description and Personal Specification attached to the role and ensure that your supporting statement explains how you meet the essential requirements as your application will be judged against these criteria.
Closing date: 10th August 2025
Interviews: 19th August 2025

Revenues Officer

<ul></ul>Please apply online via the link provided.About the roleAs a Benefits Officer in Merton's Benefits Service, you will play a key role in supporting residents assessing entitlement to Housing Benefit, Council Tax Support and Discretionary awards. Merton has a very experienced team of benefits officers and we’re looking for enthusiastic and driven individuals to join our teams.The successful candidate will be dealing with customer and other stakeholder enquiries; giving advice, information and assistance in person, by phone, letter and / or other electronic methods.&nbsp;About youYou will have:<ul><li>Experience of working in a Housing Benefit team at a local Authority&nbsp;assessing and deciding claims for Housing Benefits and Council Tax Support.</li><li>An in depth knowledge of&nbsp;Housing Benefit regulations, Council Tax Support and a working knowledge of national welfare benefits.</li><li>Excellent IT skills and experience of effectively using MS Office software such as Word, Excel and Outlook (or equivalent).</li><li>Excellent written and verbal communication skills with experience of delivering a front line service in a Benefits environment.</li><li>An eye for detail and accuracy with excellent numeracy skills.</li><li>A proven team player with an ability to form strong working relationships with colleagues.&nbsp;</li></ul>What we offerBased at the Civic Centre in Morden, Merton Council offers much more than just a competitive salary. We believe in supporting our staff, fostering an inclusive and collaborative environment, and creating opportunities for personal and professional growth. Here’s what you can expect when you join us:<ul><li>A competitive salary&nbsp;and membership of the&nbsp;Local Government Pension Scheme.</li><li>Excellent holiday entitlement, including paid leave for new grandparents and an additional day off for your birthday!</li><li>A focus on development</li><li>A competitive salary&nbsp;and membership of the&nbsp;Local Government Pension Scheme</li><li>Hybrid working with great work life balance.</li></ul>Working for Merton CouncilMerton is a dynamic and thriving borough, offering a unique blend of urban and green spaces, with Wimbledon’s world-renowned tennis courts and bustling local high streets. As part of our team, you’ll be joining an organisation that is driven by our shared values and commitment to the future of Merton.At Merton Council, we are Merton United—One Borough, One Team. We are committed to nurturing civic pride, building a sustainable future, and creating a borough where sport and active living are at the heart of our communities.We pride ourselves on creating a workplace that encourages creativity, supports wellbeing, and delivers real, tangible impacts in the community. Our values are:<ul><li>We trust each other</li><li>We lead with integrity</li><li>We value inclusion</li><li>We collaborate</li><li>We create new things</li><li>We are proud</li></ul>Join Merton Council and become part of a forward-thinking team that truly makes a difference to the people who live and work in the borough. For more details about Merton see our&nbsp;<a href="https://www.merton.gov.uk/jobs/working-us" target="_blank">Jobs page</a>.For an informal chat about the role, please contact <a href="mailto:jane.haylor@merton.gov.uk" target="_blank">jane.haylor@merton.gov.uk</a> or <a href="mailto:wendy.robinson@merton.gov.uk" target="_blank">wendy.robinson@merton.gov.uk</a>&nbsp;Documents<ul><li><a href="https://jobs.merton.gov.uk/wd/plsql/wd_portal.view_blob?p_web_site_id=6495&amp;p_web_page_id=587683&amp;p_type=JOBDOC&amp;p_id=535328&amp;p_show=N" target="_blank">Job Description and Person Specification</a></li></ul>

London Borough of Merton

Benefits Officer

About the BoroughJoining us, you get to work for not just one high performing London Borough, but two.Sutton and Kingston councils have a number of shared services serving both authorities, with some teams and roles more focussed on one Council than the other, but the majority are shared across both, meaning you get multiple opportunities to learn from a wider pool of activities and two different political bodies.&nbsp;We work flexibly in both Sutton and Kingston offices, and support working at home or flexible working patterns that enable you to tailor your working and personal life. We provide the equipment and tools to enable you to work flexibly, and in return ask you to use that flexibility to be creative and ambitious in the services we deliver.There are some really exciting things happening in both Sutton and Kingston. We are developing the London Cancer Hub, a world leading cancer research and treatment hub that will bring together professionals from across different sectors to identify and test new treatments and therapies. We are undertaking the largest housing regeneration programme ever delivered in Kingston, building new energy efficient housing that will transform some of our oldest Council owned housing. Both boroughs have publicly committed to doing what they can to tackle the climate emergency and are investing in new technologies and societal change that will help bring carbon emissions down and improve our climate impact.You should choose Sutton and Kingston if you are looking for an opportunity that will challenge you to deliver more, support you to achieve personal ambitions, and expect you to put borough residents at the heart of what you do.Sutton is a well connected attractive part of London that has a reputation for excellent schools, green and leafy open spaces, and a history that drives a thriving heritage and culture offer through our museums and libraries. The Council is controlled by a long established Liberal Democrat Administration and has high ambitions set out in its corporate plan “Ambitious for Sutton”, that will ensure Sutton remains a great place to live, work and raise a family. The Council plays a leading role in a number of local partnerships and places great emphasis on engaging effectively with its residents, listening to local voices and making their message heard across London Government.Kingston is a beautiful Royal borough with a historic setting on the banks of the Thames with excellent schools and a bustling retail centre, all surrounded by open green spaces such as Richmond Park and Bushey Park, former recreation grounds for Tudor Kings and Queens. The Council is controlled by a Liberal Democrat Administration and has a council plan “Greener, Fairer, Safer, Together”, that sets out a vision to be a vibrant, diverse and inclusive borough where residents are active, empowered, engaged and able to remain independent and resilient. The Council engages with residents through a number of forums and events through the year, and like Sutton plays a leading role in developing the South West Region of London.About the Service and TeamThe team works with tenants to develop financial capability and independence by offering:<ul><li>The delivery of a proactive service offering an appointment to new tenants at the beginning of their tenancy.</li><li>Free impartial advice and support on a range of welfare benefits and tax credits.&nbsp;</li><li>Face to face appointments offered to support tenants with their welfare benefit or debt issues.</li><li>Assistance with housing benefit disputes and back dates.&nbsp;</li><li>Guidance and support when making benefit appeals.&nbsp;</li><li>Advice concerning Universal Credit.</li><li>Expected to manage casework for an average of 30 households/individuals&nbsp;</li><li>Money guidance advice and signposting to specialist agencies when necessary.</li><li>To provide monthly statistics on performance and financial outcomes for those we support.</li></ul>About the Role and Our Ideal CandidateAbout the RoleThe role of Financial Inclusion Officer is to provide an in depth income maximisation and money management service to Kingston Council tenants to support them to sustain their tenancy.Within the role of financial inclusion officer you will be expected to:<ul><li>Achieve income maximisation including the completion of welfare benefits applications.</li><li>Provide support and advice on money management and effective budgeting.</li><li>Complete income and expenditure forms to support tenants to set up affordable repayment plans for outstanding debts.</li><li>Complete welfare benefits mandatory reconsiderations and appeals.</li><li>Work collaboratively with both internal and external departments and partner agencies to support tenants to manage their finances in the best way possible.</li></ul>Our Ideal CandidateThe essential qualifications for the role of financial inclusion officer is a minimum of 5 GCSEs.&nbsp; Additionally it is essential that you have full in depth knowledge of welfare benefits and are able to evidence providing money management and budgeting advice in a previous role.We are also looking for candidates with excellent verbal and written communication skills who are able to provide detailed and clear case recording.You will be expected to work empathetically with financially vulnerable tenants who may present with a range of support needs.We offer our tenants face to face appointments in Guildhall 2 so it is essential that you are able and willing to attend our offices in Guildhall 2, Kingston for a minimum of 2 days per week.It would be desirable if you have completed Citizens Advice Adviser training .&nbsp; Along with this a knowledge of NEC/Iworld and Civica systems would be advantageous but full training will be provided if required.Our Offer to YouAs an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across - however big or small - will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.In addition, we offer a modern and flexible working environment for our staff, supported by our IT infrastructure, including Google Chromebooks and Google Apps. Our Flexible Working - Smarter Working Scheme embraces new ways of working. It provides improved work life balance for our staff as it allows staff to work from a variety of locations and staff are not required to work within the office 5 days a week.Employees have access to a wide range of benefits, some of which include:<ul><li>Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)</li><li>Flexi-time (Please note, this applies to roles at grades 1-9 only)</li><li>Three volunteering days per year in Sutton or Kingston</li><li>Comprehensive learning and development programme</li><li>Local and national discounts for shopping, eating out and leisure activities</li><li>Interest free season ticket loans</li><li>Local Government Pension Scheme</li><li>Car parking scheme</li><li>Bicycle loan facilities and cycle to work scheme</li><li>Zip car scheme</li><li>Free eye tests and contribution towards glasses</li><li>Confidential wellbeing and counselling support</li><li>Subsidised gym membership</li></ul>Application ProcessPlease apply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please ensure you refer to the requirements outlined in the job profile when completing your application. The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment.&nbsp;Additional InformationWe pride ourselves on being a diverse, inclusive and welcoming Borough and we aim to create a workforce which reflects the community we serve - the key highlights from our recent Equalities Workforce Report can be seen&nbsp;<a href="https://drive.google.com/file/d/1KGMTYxsYV0WkCbJAHTDyEDSVwv5YDX9A/view?usp=sharing" target="_blank">here.</a>&nbsp;We are respectful of difference and realise the positive value of diversity in our workforce. We welcome and encourage job applications from people of all backgrounds and particularly welcome applications from Black, Asian and Minority Ethnic candidates and disabled candidates, as these groups are currently under-represented in our workforce. As part of our Disability Confident Committed status, we guarantee to interview all disabled applicants who meet the minimum/essential criteria for the role.We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, and inclusive staff networks who help drive our diversity agenda.The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the&nbsp;<a href="https://www.gov.uk/guidance/new-immigration-system-what-you-need-to-know" target="_blank">GOV.UK website</a>&nbsp;for right to work guidance.





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