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Debt Resolution Officer&nbsp; £32,535 - £33,987 per annum (pro rata) Permanent Part-Time 18 hours per week About Us OneSource Debt Resolution Services is a shared serviced partnership between The London Borough of Newham and the London Borough of Havering. This in-house Enforcement Team, operates within the M25 and is responsible for the collection of a variety of Council debts, including Council Tax, Road Traffic and Business Rates. About the Job We have an excellent opportunity for a Debt Resolution Officer to join our evening/weekend contact call centre team, to collect payments, negotiate payment plans and handle queries from customers regarding various debt types. This position is for 18 hours per week, &nbsp;Wednesday - Friday 5pm - 9pm and Saturday 8am - 2pm. About the Candidate You will be required to have excellent&nbsp;communication and negotiation skills, your primary function will be to handle inbound telephone calls and to conduct outbound telephone calling to secure payment from defaulters. You may be asked to answer correspondence from debtors along with dealing with e-mail and live chat. You will have experience of debt collection, and have worked in the same or similar environment. You should have the ability to deal with difficult calls, and have good written and verbal skills. Understanding of the Tribunal Courts and Enforcement Act 2007 is desired but full training will be provided to the successful candidates. IMPORTANT: If you are an LBN member of staff and applying for this role as a secondment you should note that secondments are subject to the agreement of your current employing service. Please ensure that you inform your line manager of your intention to apply for the post in the first instance. Please view JD here Closing Date: 12th October 2025 Additional Information We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us. The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by <a href="https://www.cifas.org.uk/fpn" target="_blank">https://www.cifas.org.uk/fpn</a>.

 Same Posting Description for Internal and External Candidates

London Borough of Newham

Debt Resolution Officer - Part Time

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Lambeth Agency Workers- Click here to apply
Welfare Benefit Adviser REF: 2438
Hybrid Working -working in office for a minimum of 2 days per week&nbsp;
SO2: £41,580 pa rising in annual increments to £42,861 pa inc LW.&nbsp;&nbsp;
12 Month Secondment Opportunity/ Fixed Term Contract and Full Time
About Us:
It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our&nbsp;Lambeth 2030 Plan ‘Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff;&nbsp;Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated&nbsp;One Lambeth Values and Behaviours page.&nbsp;
About the Borough:
Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.&nbsp;
With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment.
About the Role:
We’re looking for someone who is motivated, dynamic, enthusiastic and innovative to join our well-established Welfare Rights Team, ‘Every Pound Counts@, &nbsp;providing benefit advice to ill and disabled vulnerable adults, who are unable to access benefits services in the community. &nbsp;
As part of a busy team of benefit advisers, you will be responsible for providing benefit checks and helping people with all stages of the benefit process.
The role requires expertise in benefits coupled with an empathetic and patient approach as many of our people have serious health issues and often need to be visited in their own home. This is a core element of our service. The role involves a lot of partnership working as most people are referred to our service by statutory services.&nbsp;
&nbsp;This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS.
All About You
 You will need an up-to-date extensive knowledge of welfare rights benefits, rules, changes and legislation. &nbsp;You will need an understanding of physical and mental health issues and how this impact on someone’s life, and on their ability to claim and retain their welfare benefits. You will be passionate about providing good quality advice. You should also be able to work under your own initiative to manage a complex and diverse workload and work collaboratively.
You will also need to show evidence of the following:
<ul>
<li>Recent direct experience in giving detailed benefits advice and undertaking benefit checks, including a detailed knowledge of means and non means tested benefits, disability benefits, with extensive knowledge of Universal Credit</li>
<li>Excellent communication skills&nbsp;</li>
<li>Experience of working to deadlines, providing high quality written submissions for reviews&nbsp;</li>
</ul>
This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS.
‘We especially encourage applications from people from the Black, Asian and Multiethnic communities and while the role is open to all applicants, Lambeth will utilise the positive action provisions of the Equality Act 2010 to appoint a candidate from underrepresented groups where there is a choice between two candidates of equal merit.’
For detailed qualifications and requirements, please review the job description and person specification in hyperlink below:
Job Description and Person Specification
Contact Information:&nbsp;&nbsp;
For an informal discussion about the role, please contact&nbsp;<a href="mailto:jcharris@lambeth.gov.uk" target="_blank">jcharris@lambeth.gov.uk</a> 0207 926 4806
Recruitment Timelines:
Advert close date: 11:59pm on Sunday 12 October 2025
Interviews: Week Commencing 20 October 2025
Benefits:
We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including:
<ul>
<li>Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's.</li>
<li>Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.</li>
<li>Membership in the Local Government Pension Scheme.</li>
<li>Hybrid Working.</li>
<li>Employee Assistance Programme.</li>
<li>Occupational Sick Pay based on length of service.</li>
<li>Discounts at local restaurants.</li>
<li>Discount at our Active Lambeth Gyms.</li>
<li>Learning and Development opportunities, including Apprenticeships.</li>
<li>Cycle to Work Scheme.</li>
<li>Secure Bike Storage facilities at our Town Hall and Civic Centre.</li>
<li>Trade Union Membership.</li>
</ul>
How to Apply:
If you're interest in this opportunity, click on the apply button and complete an online application.&nbsp;
In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage. We operate an anonymised application process, so be sure to remove personal details when uploading your CV and personal statement.
At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to

Lambeth Council

Welfare Benefits Adviser

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We have an exciting employment opportunity to recruit a permanent Housing Benefit and Council Tax Reduction Scheme Officer with a minimum of 2 years’ recent experience. 
We are looking for an individual who has an indepth knowledge of processing complex assessments, such as Universal Credit, Self-Employed, Students, and Persons from Abroad. You will also help those on low income to sustain their tenancies ensuring their benefits are fully maximised. 
You will be part of a committed enthusiastic team, focused on high performance and working to challenging financial and operational targets. 
You will work using your own initiative and prioritise conflicting deadlines, manage your time efficiently with good communication skills. You will need a good standard of numeracy and literacy, effectively responding to enquiries received by letter, telephone and e-mail. 
You will need to understand and be responsive to customer’s needs, always presenting a positive and professional image to the customer, whilst ensuring effective engagement with vulnerable and challenging customers. 
The Contracted hours are 36 hours a week and we offer a flexible working hours policy which includes hybrid working. 
Contact Details - 
If you would like to know more about the role, please contact Anne-Marie Cover on 0208 132 1751 for an informal discussion or to arrange a visit to the team. 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month paid sabbatical for Children’s Social Workers 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

3 Benefits And Revenues Jobs in Greater London