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<h2>About the job</h2>Luton Governor Services are looking for individuals to become school governors.&nbsp; You would be part of a friendly and supportive team of governors who contribute greatly to the continued success of each school.Governors are people like you – you do not need to be a parent, but you do need to be over 18 and have a passion about improving the standard of education for all pupils in Luton schools.&nbsp; Any additional skills you have in either your work or family life is a bonus.This is a voluntary role and you will be fully trained and supported throughout – meetings are generally held in the evenings and are a mixture of face to face and online.School Governors work together to carry out their core functions:<ol><li>ensuring there is clarity of vision, ethos and strategic direction</li><li>holding executive leaders to account for the educational performance of the organisation and its pupils and the performance management of staff</li><li>overseeing the financial performance of the organisation and making sure its money is well spent</li></ol>Governors must also ensure that the governing body complies with all legal and statutory requirements.<h2>Benefits from becoming a governor</h2><ul><li>The opportunity to develop new skills and to strengthen existing ones.</li><li>An opportunity to strengthen your own CV for future work opportunities or voluntary roles</li><li>The opportunity to practise work talents. As part of a team, being a school governor will give you the opportunity to work with a wide range of people from a variety of social, cultural and religious backgrounds.</li><li>The opportunity to gain an understanding of the decision-making process of school governing bodies and an awareness of the education system as a whole.</li><li>The opportunity to make a real difference and the chance to contribute to the good of the community, leading to personal satisfaction and a sense of achievement.</li><li>The opportunity to undertake training provided by the Local Authority on various aspects of the governor role.</li></ul><h2>How to apply</h2>*Please do not apply on this website*To submit an application, please follow this link:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Education_and_learning/Schools_and_colleges/Governors/Pages/luton-governor-services.aspx" target="_blank">https://m.luton.gov.uk/Page/Show/Education_and_learning/Schools_and_colleges/Governors/Pages/luton-governor-services.aspx</a>&nbsp;<h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1294587&amp;ptId=12023" target="_blank">download: nga-governor-role-description .pdf</a></li></ul>





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Luton Borough Council

Maintained School Governor

<h2>About the job</h2>Salary: £42,839 - £46,142 a year plus £963 essential car user allowance plus £5,500 market supplement allowance Hours per week: 37 Contract type: Permanent&nbsp;Our CWD Specialist Intervention Team is a team working with children and young people with Mental ill health/emotional wellbeing issues and a diagnosis of learning difficulties such as Autism /ADHD or associated behaviours. The team carry small caseloads and work intensively with families and other professionals – especially colleagues in CAMH. We are passionate, innovative and creative in our approach.Often these young people have disengaged with education and we work very closely with colleagues in education to ensure that they have an EHCP if needed – and the right educational placement for them.As a Senior Practitioner within our Specialist Intervention team, you’ll be responsible for a caseload of complex cases providing assessment, care management and other social work services relevant to the needs of the most vulnerable/ at risk children and families.Under the direction of the Team Manager, you’ll use professional skills and experience to provide practice management to team members.If you have a good working knowledge of young people with autism, mental health and want the opportunity to make a real difference to young people’s lives, then please get in touch!Please note this role does not attract sponsorship.<h2>About you</h2>You are a qualified and experienced social worker, registered with Social Work England (DipSW, CSS, CQSW or equivalent), with a strong background in child and family social work. You bring a commitment to delivering high-quality, child-centred practice and supporting others to do the same.You will have:<ul><li>Substantial post-qualifying experience, including in-depth work with children and families</li><li>Experience supporting children with learning difficulties and mental health conditions</li><li>A solid understanding of current legislation, statutory guidance, and best practice in children’s social care</li><li>The ability to manage complex and conflicting demands effectively</li><li>Experience of coaching, mentoring, and practice teaching</li><li>A commitment to continuous professional development—both your own and that of others</li></ul>You are passionate about supporting high standards of practice across your team. Through co-working, mentoring and offering advice and guidance, you help to develop others’ professional skills and confidence. You thrive in a collaborative environment and are driven to ensure the best possible outcomes for children and families.<h2>About us</h2>Luton Council has been selected to deliver the government’s Families First for Children Pathfinder programme.Luton is one of seven new areas in the second wave to be chosen with the aim of protecting vulnerable children from harm and improving services to help more children stay with their families in safe and loving homes.The programme is an amazing opportunity for Luton to shape future social care practice, which includes closer working relationships with our health, police, education and voluntary sector partners.Children are at the heart of everything we do in Luton, and we are very proud of the tremendous work that is already taking place together with our partners, including the development of our Family Hubs and working towards making Luton a child-friendly town where our children and young people can grow up feeling happy, healthy and secure.Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough<h2>Application process</h2>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.<h2>Additional information</h2>We offer a range of excellent staff benefits which include: <ul><li>From 25&nbsp;to 32&nbsp;days’ annual leave:&nbsp;linked to length of service and grade</li><li>Buying annual leave scheme:&nbsp;buy up to 20 days additional annual leave</li><li>Career Pathways:&nbsp;step up in your career or move into a specialist area</li><li>Pension scheme:&nbsp;with generous employer contributions of up to&nbsp;20.2 per cent (at July 2023) and 3x salary death in service grant</li><li>Generous relocation package:&nbsp;up to £8,000 (subject to eligibility)</li><li>Employee Assistance Programme:&nbsp;a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home</li><li>Work/life balance:&nbsp;flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns</li><li>Training and support:&nbsp;unlimited access to development courses, mentoring and support and clear career pathways</li><li>Staff offers:&nbsp;includes discounts on your MOT, gym and fitness, restaurants and salons</li><li>Arriva Travel Club:&nbsp;great value savings on local bus travel</li><li>Friday Funday Socials -&nbsp;One Friday every 2 months where we encourage our staff to get together to socialise after work</li></ul><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1580037&amp;ptId=12024" target="_blank">download: CWD SIT Senior Practitioner JD.pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1580040&amp;ptId=12024" target="_blank">download: Luton_Values_Flyer.pdf</a></li></ul>





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Senior Practitioner - Children with Disabilities Specialist Intervention Team

Job Title: Business Support Senior Officer - Services for Young People Starting Salary: £27,693.72 opportunity to progress to £31,021 per annum per annum (pro rata for part time) Hours: 37.0 Location: Watford Contract Type: Fixed Term/End Date September 2026 Directorate: Resources<h4>About the team</h4>This is a fixed term contract / secondment opportunity until the end of September 2026. The opportunity exists due to the secondment of the current post holder to a more senior role within Business Support.We are looking for a Senior Business Support officer to work as part of a team of business support staff providing administration and business support to the Watford, Three Rivers and Hertsmere Services for Young People Team. Services for Young People are the primary provider of youth work, career education information advice guidance and work-related learning in Hertfordshire and work with vulnerable young people to address emerging needs, improve life chances, and reduce escalation to more expensive and intensive services. This includes supporting those challenged in education, their community or home life, to ensure a successful transition to adulthood. The young people we work with are typically 11-17 and 18 to 25 if they are Care Leavers or have SEND.<h4>About the role</h4>The role is varied and would provide a full range of reception / front of house, administrative, finance and senior office duties (including oversight of the work of the wider team) to support the full offer to young people at our Young People’s Centres based in the Watford / Three Rivers district.The role is primarily office based (Apsley / Watford base) and will require the ability to travel across several HCC sites in the Watford / Three Rivers / Hertsmere area<h4>About you</h4>Essential:<ul><li>Experience of working in a previous administrative or support role</li><li>Organisational and multitasking skills</li><li>Experience in taking notes would be beneficial</li><li>Strong communication and interpersonal abilities with a range of audiences</li><li>Proficiency in Microsoft Office Suite and other relevant software</li><li>Experience in working as part of a team in a fast-paced environment.</li><li>Understanding of specialised processes and methods gained through relevant training and experience.</li><li>Ability to plan own work over short timescales for routine or familiar tasks and processes and use your initiative to work independently.</li><li>GCSE or Vocational equivalent, strong numeracy and literacy skills</li><li>Enthusiasm and pride in your work are qualities we welcome.&nbsp;</li><li>You will be used to working to tight deadlines and with high accuracy in written correspondence.</li></ul>Desirable:<ul><li>Support with coaching and training others</li><li>Experience in processing invoices and handling financial transactions.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Business Support Services, level BUS7 job profile. Please locate this via:Job profiles: Business support servicesTo hear more about this opportunity please contact <a href="mailto:Audrey.delaney@hertfordshire.gov.uk" target="_blank">Audrey.delaney@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: to be confirmed&nbsp;Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. Secondment This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the&nbsp;Secondment Form&nbsp;as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.<h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Hertfordshire County Council

Business Support Senior Officer - Services for Young People

Job Title: Strategic Asset &amp; Estates Manager Starting Salary: £61,443 progressing to £68,775 per annum (pro rata for part time) Hours: 37 per week Location: Stevenage with hybrid working opportunities. Travel across the county will be required Contract Type: Permanent Directorate: Resources<h4>About the team</h4>The Property team are part of the Resources Directorate at Hertfordshire County Council, and we support all Service teams with their property requirements.We are recruiting for two roles, within the Strategic Asset Management &amp; Estates team, that take responsibility for different Service areas:<ul><li>Children’s Services portfolio - supports HCC’s Children’s Services in the estate management of its assets for those aged 0-18 years including schools, children’s / family centres, preschools. The team also provides support in the delivery of projects for new schools, expansions and new provisions for all sectors of the schools’ portfolio. Including input regarding new schools into Section 106s and academy conversions.</li><li>All Other Services portfolio - including fire stations, registration offices, libraries, household waste recycling centres, supported living, care homes, day centres, highway depots, corporate offices and vacant properties.</li></ul>These roles manage the teams, which have a mix of Estates Officers and Asset Officers and commissions the council’s property managing agent. The Children’s Services team oversees the management of 4 individuals. Whilst the All Other Services team oversees the management of 6 individuals.Each officer covers a geographical area providing support to the different internal clients for that area, supported by the Senior Assets Officers and Team Leader.Please specify if you wish to be considered for the ‘Children’s Services role’, ‘All Other Services role’ or ‘Both’ when you submit your application.<h4>About the role</h4><ul><li>You will be involved in working on a varied portfolio and will be responsible for the professional and strategic management of property assets to support the delivery of the Council’s Services.</li><li>The role will be required to provide professional property advice on land and property matters in line with RICS standards and the County Council’s protocols.</li><li>Responsibility for landlord and tenant activities (including rent reviews, lease renewals and lease regears), project work, strategic consultancy, professional estates advice to colleagues and other stakeholders, estate, asset and property management.</li><li>You will be required to provide instruction and manage our external property management consultants (and other external consultants as required), as well as be expected to liaise and work closely alongside colleagues in our Legal Services, Facilities Management, Development and Planning, Finance, and our service teams to ensure the best possible property solution is delivered. You will also oversee the process of gaining approvals within a political arena.</li><li>You will manage, support and develop a team of individuals who have responsibility for property transactions and data, maintaining relationships with Service teams to ensure properties are fit for purpose and to look for opportunities to improve asset utilisation.&nbsp;</li><li>Although the teams are well established you will use your professional insight to contribute to corporate policies, providing specialist advice and you will also have the opportunity to shape new policies and procedures that reflect best practice, address emerging risks, and capture new opportunities.</li><li>Under the current financial environment there is a drive to support the wider County Council budgets through efficient and effective use of property assets.&nbsp; You need to have lateral vision and a strategic approach including looking at opportunities to generate and maximise revenue and capital receipts and to consolidate and rationalise the estate whilst understanding the role of the County Council as a whole.</li><li>You will be responsible for the management and forecasting of financial budgets which includes income and expenditure, to ensure delivery of service priorities. These include rent, service charges, business rates, council tax, professional fees and other occupier obligations. &nbsp;</li></ul><h4>About you</h4>Essential &nbsp;<ul><li>A member of a property related professional organisation such as The Royal Institution of Chartered Surveyors with highly developed knowledge of the principles, theory and practice in Property.</li><li>Extensive experience of estates management/ property, planning, legal matters and political awareness.</li><li>Experience of leading teams with the ability to coach and develop staff.</li><li>Experience of budget management and financial forecasting.</li><li>Strong report writing skills.</li><li>Confident in briefing and presenting to senior leaders and councillors.</li><li>Good time management dealing with multiple projects/tasks</li><li>Proficient ICT and Microsoft Office skills are required.</li><li>This role requires the ability to travel independently throughout the county including to locations where public transport may not be available&nbsp;</li></ul>Desirable <ul><li>Understanding of the public sector and the challenges it faces.</li><li>Ability to develop and lead on the delivery of solutions across a range of stakeholders.</li><li>Ability to develop, review and implement annual plans for a specific function taking account of business and service requirements.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Corporate Services, level CORP14 job profile. Please locate this via:Job profiles - Corporate servicesTo hear more about this opportunity please contact <a href="mailto:Stuart.Paskins@hertfordshire.gov.uk" target="_blank">Stuart.Paskins@hertfordshire.gov.uk</a>&nbsp;for an informal discussion about the role.Interview Date: 8th and 9th December 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.<h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.





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Strategic Asset & Estates Manager

Job Title: Public Health Researcher Starting Salary: £42,839 to progressing to £47,181 per annum (pro rata for part time) Hours: 37 Location: Countywide Contract Type:&nbsp;Permanent Directorate: Public Health<h4>About the team</h4>Join our dynamic JSNA team within the wider Public Health Evidence &amp; Intelligence team and play a pivotal role in shaping a deeper understanding of our community’s health and social care needs. This is your chance to make a meaningful impact by identifying key areas of inequality and driving informed, equitable change across our local population.<h4>About the role</h4>You will work in the JSNA team to: <ul><li>Undertake rapid literature reviews of academic/scientific articles and other evidence, applying critical appraisal and scientific good practice in evidence review methods. </li><li>Undertake, interpret and present in visual and written form analysis of quantitative data to a high standard, working in collaboration with the Epidemiology sub-team as appropriate, and applying appropriate statistical methods. </li><li>Working under the guidance of the Strategic Lead (JSNA) and the Senior JSNA Researcher and in collaboration with others, lead and undertake the writing of health needs assessment content, including evidence reviews, findings from the data, gap analysis of current service provision and drafting recommendations. </li><li>Share responsibility for dealing with ad hoc requests received by the JSNA and PH Evidence and Intelligence teams providing information and guidance to a myriad of stakeholders. </li><li>If resource permits, line manage Assistant JSNA Researchers, allocating tasks as appropriate, ensuring their continued development, overseeing their work, providing regular feedback and ensuring quality.</li></ul><h4>About you</h4>Essential:<ul><li>The successful candidate should hold (or is currently studying for) a Master in Public Health or other relevant Master’s degree.</li><li>A minimum of one year’s experience working as an assistant public health analyst/researcher/evaluation officer or equivalent.</li><li>Knowledge of literature searching techniques, critical appraisal frameworks and public health evidence databases.</li><li>Demonstrable recent experience of undertaking the creation of bespoke JSNA or similar content, including data visualisation and written reports.</li><li>Excellent communications skills, both oral and written, to analyse highly complex statistical information, sometimes in a consulting role, resulting in the need to have high level persuasive, motivational and negotiating skills.</li><li>Demonstrates excellent ability to present highly complex and sensitive information to other statistical specialists and non-specialist audiences and individuals in a confident and engaging manner.</li><li>Experience of working with limited supervision to achieve agreed objectives and make decisions on how they may be best achieved, while adhering to broad professional or organisational policies.</li></ul> Desirable:<ul><li>Knowledge of public health principles and their practical application in relation to the JSNA process.</li><li>Demonstrable recent experience of working with a broad range of public health datasets.</li><li>Demonstrable recent experience of presenting both quantitative and qualitative public health information in high quality written reports.</li><li>Specialist knowledge, across epidemiology and statistics that enables the creation of high quality data content on the JSNA, drawing from a wide range of data sources.</li><li>Demonstrable recent experience of working with a broad range of public health datasets and good working knowledge of various statistical software packages to undertake complex data manipulation.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Corporate Services, level CORP11 job profile. Please locate this via:Job profiles - Corporate servicesTo hear more about this opportunity please contact <a href="mailto:Stephany.villanueva@hertfordshire.gov.uk" target="_blank">Stephany.villanueva@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Dates: w/c 1st &amp; 8th December 2025Benefits of working for us <h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Public Health Researcher

Job Title: Data Analyst Starting Salary: £31,536 progressing to £34,433 per annum Hours: 37 Location: Welwyn Garden City Contract Type: Permanent Directorate: Adult Care ServicesPlease note that if we receive a high volume of applications, we may close the vacancy earlier than the advertised closing date. We encourage you to submit your application as soon as possible to ensure it is considered.<h4>About the team</h4>Hertfordshire Equipment Service (HES) team is a multidisciplinary group dedicated to delivering high-quality community equipment services across HertfordshireThe Data Analyst role sits within the Business team and reports to the Senior Data Analyst. You will be expected to manipulate data to provide monthly internal and external reporting packs.You will be working closely with managers and external partners, reviewing and manipulating data to assist in making decisions for implementing changes across the service and individual teams.The role will also provide additional support to the business team to provide resilience across the team. The business team is structured to support all teams across HES ensuring compliance, procurement and adherence to Health and Safety policies and procedures<h4>About the role</h4>This role is a dual role providing reporting as the Data Analyst and also providing Business Support across all teams within HESData Analyst<ul><li>To analyse, manipulate and interpret operational and performance data using ELMS and other tools to support HES service delivery</li><li>To provide monthly reporting to internal and external stakeholders</li><li>To provide support on all Hertfordshire Equipment Service projects</li><li>To monitor and process financial information, including budget information to be provided to senior management</li><li>To track and report weekly KPIs</li></ul><ul><li>To contribute to continuous service improvement across HES projects and operations</li><li>To undertake service performance modelling / analyse activity to identify opportunities for service improvement and provide constructive feedback on key findings for implementation of improvements to aid service performance.&nbsp;</li></ul>Business Support<ul><li>Being responsible for all Standard Operating Procedures (SOPs) across HES</li><li>Being responsible for Risk Assessments across HES</li><li>Additional support for Month End reconciliation of purchases</li></ul><h4>About you</h4>Essential<ul><li>Applicants must be proficient in Excel at Intermediate level</li><li>Proven ability to extract and manipulate date</li><li>Ability to present data to a wide audience including internal and external stakeholders</li><li>Pro- active approach and the drive to ensure that work carried out is to the highest standard</li><li>Experience using Microsoft packages is essential</li></ul>Desirable<ul><li>Ability to develop solutions and promote a solution focused approach</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Corporate Services, level CORP8 job profile. Please locate this via:Job profiles - Corporate servicesTo hear more about this opportunity please contact <a href="mailto:sue.smith1@hertfordshire.gov.uk" target="_blank">sue.smith1@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: week commencing 1 DecemberBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Data Analyst

Job Title: SEND EHC Team Lead Location:&nbsp; Stevenage Starting salary: £42,839 to £47,181 per annum Contract: Permanent, 37 hours per week <h4>About the role</h4>We’re looking for passionate and experienced SEND Team Leaders to join our School Age SEND Team. In this role, you’ll lead a dedicated group of EHC Coordinators who manage Education, Health, and Care (EHC) Annual Reviews for school-aged children.As a Team Leader, you’ll guide your team in coordinating professionals across education, health, and care sectors, ensuring plans and provision are coproduced with families in a truly person-centred way. You’ll champion high standards of communication and quality, while maintaining oversight of performance and ensuring statutory timescales are met.Your leadership will be key in delivering our SEND obligations. You’ll provide supervision, support professional development, and oversee induction, training, and performance management processes.You’ll work to build and maintain strong, supportive relationships with education settings and families, ensuring that EHC assessments and plans are developed with care, clarity, and consistency.<h4>About you</h4><ul><li>Comprehensive up to date knowledge and experience of the Children and Families Act 2014, SEND Code of Practice and SEND Regulations 2014.</li><li>Experience of managing staff and delivering excellent service outcomes in a previous role is strongly desirable</li><li>Current driving license and access to a car to be able to travel to a range of work bases and schools and this role does require you to be in one of our offices regularly and some countywide travel.</li><li>Educated to degree level or have significant experience of a range of work within education.</li><li>Experience of working well under pressure and being extremely well organised</li></ul>If you have an unrelenting drive to ensure excellent outcomes for children with special educational needs and disabilities, and you can motivate and manage a team to achieve this – this may be your perfect role!Advert closes: Thursday 20th November 2025Interviews There will be a two part interview process: First interview will be on Thursday 27th November (online via MS Teams) Second interview will be on Wednesday 3rd December - Aspley (in person) For an informal conversation please contact <a href="mailto:anthony.giles@hertfordshire.gov.uk" target="_blank">anthony.giles@hertfordshire.gov.uk</a>For an informal conversation about the job role, please contact <a href="mailto:anthony.giles@hertfordshire.gov.uk" target="_blank">anthony.giles@hertfordshire.gov.uk</a>This job role is level 11 - Please locate the job profile via: Job profiles - Health and social careBenefits of working for us <h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.<h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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SEND EHC Team Lead

<h2>About the job</h2>Salary: £33,143 – £36,363 a year Hours per week: 37 Contract type: Permanent&nbsp;Are you passionate about supporting some of the most vulnerable members of our community? Do you have the drive and resilience to work in a fast-paced environment where you can make a meaningful difference every day? If so, we want to hear from you.We’re looking for a highly motivated Allocations &amp; Lettings Officer to join our Temporary Accommodation Team within Luton Council’s Housing Needs Service. This is a key front-line role responsible for ensuring the effective allocation of interim and S193 temporary accommodation to individuals and families facing homelessness.As an Allocations &amp; Lettings Officer, your main responsibilities will include:<ul><li>Managing the placement of homeless households into interim and temporary accommodation.</li><li>Nominating households to suitable S193 accommodation in line with legislation and council policies.</li><li>Developing and maintaining positive working relationships with accommodation providers and landlords.</li><li>Acting proactively to ensure appropriate move-on solutions are identified and facilitated in a timely manner.</li><li>Communicating effectively with service users, providers, and partners to deliver high-quality housing outcomes.</li></ul>This is a vital role in ensuring the smooth flow of households through temporary accommodation and ultimately supporting clients into settled housing.Please note this role does not attract sponsorship.<h2>About you</h2>We're looking for someone who is:<ul><li>Experienced in a busy, front-line housing or homelessness service, ideally working with vulnerable individuals and families with complex needs.</li><li>Skilled in managing multiple priorities, meeting deadlines under pressure, and working with minimal supervision.</li><li>An excellent communicator, with proven ability to advise, influence, and negotiate with a range of stakeholders, including clients, landlords, and other agencies.</li><li>Confident with IT systems, including Word, Excel, databases, and e-communications.</li><li>Knowledgeable about relevant legislation, including:</li><ul><li>The Homelessness Reduction Act 2017</li><li>The Housing Act 1996</li><li>The Suitability Order 2012</li><li>The Equality Act 2010</li><li>Housing Benefit regulations and landlord &amp; tenant law</li></ul></ul>Requirements<ul><li>Level 3 qualification in Housing (or equivalent), or substantial experience in a similar housing environment.</li><li>Ability to work as part of a multi-disciplinary team with a flexible and proactive approach.</li><li>Understanding of how local authorities discharge housing duties through social housing or private rented sector offers.</li><li>Knowledge of the Public Sector Equality Duty and its application in housing services.</li><li>Willingness to attend site visits and occasional out-of-hours working.</li></ul>Why Luton Council?At Luton Council, we’re committed to providing excellent services and making a real difference in the community. You’ll be part of a supportive, driven, and collaborative team that is passionate about improving lives through housing support.We offer:<ul><li>Comprehensive training and development</li><li>Flexible working options</li><li>Access to a generous pension scheme</li><li>Opportunities to make a real impact</li></ul>If you’re ready to take the next step in your housing career and help deliver life-changing outcomes for Luton’s residents, we encourage you to apply today.<h2>About us</h2>Our ambitious&nbsp;Luton 2040 Vision&nbsp;– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application Process</h2>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1646774&amp;ptId=12009" target="_blank">download: Luton_Values_Flyer.pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1653200&amp;ptId=12009" target="_blank">download: TA Temp Accom Allocations Lettings Officer JD&amp;PS.pdf</a></li></ul>





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Allocations & Lettings Officer (Temporary Accommodation)

<h2>About the job</h2>Salary: £53,460 - £56,681 a year pro rata plus £3,203 car benefit allowance Hours per week: 37 Contract type: Fixed Term / Secondment (until 31st March 2026) We are seeking a passionate and driven professional to take on the role of Permanency Lead, a position at the heart of our work to ensure that children and young people achieve timely, appropriate and lasting permanency. This is a pivotal role within Children’s Social Care, promoting best practice across all operational teams, reporting performance to senior leaders and working with external partners including Foster East and Adopt East.You will lead on embedding permanency within our service, ensuring that the Council’s statutory responsibilities to safeguard and promote the welfare of children are consistently delivered. As part of this, you will oversee high-quality permanency planning meetings, strengthen early planning approaches such as foster to adopt and concurrency planning, and ensure that permanency decisions and placements are timely, child-centred and robust.The role involves direct line management of the Life Story Work Coordinator and the Improvement Case Manager, as well as dotted line responsibility for adoption family finders and the Fostering and Permanency Panel administrator. You will act as advisor to the Panel, providing professional guidance and quality assurance for the work presented. Alongside this, you will develop innovative approaches to finding and supporting permanent families, drawing on research, best practice and meaningful consultation with children, carers and adoptive parents.This is a varied and influential role that combines leadership, practice development and partnership working. You will contribute to shaping policy, practice and innovation in permanency, ensuring that looked after children, foster carers, special guardians and adoptive families all have a voice in shaping our services.Please note this role does not attract sponsorship.<h2>About you</h2>We are looking for a skilled and motivated social work professional with substantial post-qualifying experience in child and family social work, including child protection, care proceedings and permanency. You will hold a recognised social work qualification and be registered with Social Work England. Your deep understanding of current legislation, national standards and best practice in fostering and adoption will be essential to your success in this role.You will be able to demonstrate a high level of competence in permanency practice, combined with the ability to coach, mentor and inspire colleagues. Strong organisational skills are vital, as is the capacity to balance complex and conflicting demands while maintaining a clear focus on the needs of children. Your communication and negotiation skills will enable you to influence and persuade at a senior level, build strong relationships with internal and external partners, and ensure that the child’s voice remains at the centre of permanency planning.We are seeking someone who can think and plan strategically while also delivering at an operational level. You will be committed to driving high standards of professional practice, leading by example and promoting innovation in permanency support and family finding. Above all, you will share our commitment to ensuring that every child and young person can grow up in a safe, stable and loving environment.<h2>About us</h2>Our ambitious&nbsp;Luton 2040 Vision&nbsp;– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application Process</h2>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1632737&amp;ptId=12014" target="_blank">download: PREF105385 202504 M5 Permanency Lead .pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1632738&amp;ptId=12014" target="_blank">download: Luton_Values_Flyer (1).pdf</a></li></ul>





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Permanency Lead

<h2>About the job</h2>Salary: £39,152 - £41,771 a year Hours per week: 37 Contract type: Permanent&nbsp;Luton Council is seeking a dynamic and innovative Vision Rehabilitation Specialist to join our dedicated team. This is an exceptional opportunity for a professional with significant post-qualifying experience in the rehabilitation of visually impaired and deafblind individuals.Key Responsibilities:<ul><li>Complex Case Management: Handle complex and challenging cases, ensuring compliance with health and safety policies, and providing crisis intervention when necessary.</li><li>Customer Satisfaction: Demonstrate a commitment to customer satisfaction, with experience in advocacy and user/carer involvement, promoting client participation in developing their own care/support plans.</li><li>Coaching and Mentoring: Offer guidance, supervision, and mentorship to Outreach Workers and Social Care Assessors, fostering professional growth and effective case work practices.</li><li>Collaborative Working: Engage in partnership and inter-agency collaboration, promoting the benefits of a multi-disciplinary team approach to optimise resources and reduce duplication.</li><li>Communication: Effectively communicate with visually impaired or deafblind service users, their carers, and a variety of professionals, imparting new skills and strategies to enhance independence.</li><li>Record Maintenance: Maintain high-quality records, and produce clear, concise reports and correspondence using Council computer database and case recording systems.</li><li>Resource Management: Make professional judgments and negotiate resources within a multi-disciplinary setting, designing cost-effective care packages while understanding the financial implications.</li></ul>Please note this role does not attract sponsorship.<h2>About you</h2>Essential Qualifications and Skills:<ul><li>Educational Background: Dip HE in Visual Rehabilitation Studies or equivalent (minimum Level 5, 2-year full-time course or part-time equivalent).</li><li>Professional Registration: Accredited by the Rehabilitation Workers Professional Network, recognized by the Professional Standards Authority for Health and Social Care.</li><li>Legislative Knowledge: In-depth understanding of social care legislation and regulations, including the Care Act 2014, Sensory Best Practice Guidance, Making Safeguarding Personal, and more.</li><li>Customer Interface Experience: Skilled in working within a customer-focused environment with different adult social care client groups.</li><li>Organizational Skills: Ability to manage competing pressures and priorities, plan workloads effectively, and meet strict deadlines while maintaining high standards.</li><li>Commitment to Equality: Strong knowledge and understanding of equality issues, ensuring non-discriminatory service delivery.</li><li>Ongoing Development: Committed to personal and professional development, with a willingness to undertake post-qualifying training and acquire new skills.</li></ul>Additional Requirements:<ul><li>Home Visits: Ability to visit customers and families in their homes daily.</li><li>Flexible Working Hours: Willing to work outside normal office hours occasionally.</li><li>Research and Project Work: Engage in small-scale projects related to the rehabilitation needs of visually impaired or deafblind service users.</li><li>Practice Educator Training: Willingness to undergo training to support educational practice within the team.</li></ul>If you are passionate about making a difference in the lives of visually impaired and deafblind individuals and possess the expertise and dedication required, we encourage you to apply for this rewarding role.Join Luton Council and be a part of a team that values excellence, collaboration, and innovation in service delivery.<h2>About us</h2>Our ambitious&nbsp;Luton 2040 Vision&nbsp;– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application Process</h2>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1654564&amp;ptId=12010" target="_blank">download: Vision Rehabilitation Specialist JD&amp;PS.pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1654565&amp;ptId=12010" target="_blank">download: Luton_Values_Flyer.pdf</a></li></ul>





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Vision Rehabilitation Specialist

Job Title: Digital Services Support Manager Starting Salary: £48,226 progressing to £53,460 per annum Hours: 37 per week Location: Stevenage with hybrid working opportunities. Travel across the county will be required from time to time Contract Type: Permanent Directorate: Community Protection<h4>About the team</h4>The Digital Services team are responsible for supporting all applications, infrastructure, and communications systems across the Community Protection Directorate (CPD) and Fire Collaboration (FC). This team delivers mission critical application and system support to Hertfordshire Fire and Rescue Service, operating 24x7x365 to ensure the reliable mobilisation of fire engines and crews<h4>About the role</h4>We’re looking for a proactive and experienced IT Support Manager to join our team and play a pivotal role in managing IT operations, service delivery, and supplier relationships. This is a dynamic position that blends technical oversight, project management, and team leadership to ensure the smooth running of critical digital services across the organisation.The role is a hybrid role that will include onsite attendance at our office in Stevenage on a weekly basisYou will be responsible for:<ul><li>The day-to-day support of all applications, infrastructure and communications equipment</li><li>Management of Service Desk, 2nd and 3rd line engineers</li><li>Working and liaising with users, 3rd party providers, stakeholders and other team members to resolve technical issues and problems which have been escalated to you</li><li>Creating technical designs and specifications</li><li>Delivery of projects within timescales and within budget</li><li>The Incidents and Problems process for Digital Services</li><li>Being an active member of the Change Control Board, Service Reviews and Project meetings</li></ul>You will also be required to provide out of hours escalation support to the out of hours engineers every other week<h4>About you</h4>Essential &nbsp;<ul><li>Strong knowledge of IT Service Management (ITSM) frameworks, particularly ITIL v4.</li><li>Proficient in using Service Management platforms such as ServiceNow, Remedy, or equivalent tools.</li><li>Proof of management experience, setting objectives and performance management</li><li>Skilled in developing and managing Service Level Agreements (SLAs) to ensure service quality and accountability.</li><li>Experienced in implementing and maintaining change control processes to support stable and secure service delivery</li><li>Capable of chairing service review meetings with third-party vendors and partners to monitor performance, resolve issues, and drive continuous improvement</li><li>This role requires the ability to travel independently throughout the county including to locations, and during times, where public transport may not be available</li></ul>Desirable<ul><li>Hands-on experience working within Microsoft Azure environments, including familiarity with its services, architecture, and operational best practices</li><li>Experience working with SQL databases, including querying and data management.</li><li>Proficient user of Microsoft Office 365 and SharePoint, with an understanding of collaboration and document management features.</li><li>Demonstrated project management experience, including planning, execution, and stakeholder coordination.</li><li>Understanding of public sector procurement processes, including compliance and vendor engagement.</li></ul>Experience in asset management, including tracking, lifecycle management, and reporting.We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Corporate Services, level 12 job profile. Please locate this via:Job profiles - Corporate servicesTo hear more about this opportunity please contact <a href="mailto:Mark.Green1@hertfordshire.gov.uk" target="_blank">Mark.Green1@hertfordshire.gov.uk</a> for an informal discussion about the role.InterviewDate: to be confirmedBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.





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Digital Services Support Manager

Job Title: Team Manager - Income &amp; Financial Assessments team Starting Salary: £48,226 progressing to £53,460 per annum Hours: 37 Location: Stevenage Contract Type: Permanent Directorate: Adult Care Services<h4>About the team</h4>We have an exciting opportunity for a motivated and experienced individual to join us as Team Manager for our Income &amp; Financial Assessments team. You’ll lead a team of around 40 staff, overseeing accurate assessments of financial contributions toward care costs. Reporting to the Head of Service or a Senior Manager, you’ll manage up to three Team Leaders, ensuring timely assessments, strong team performance, and effective staff support.<h4>About the role</h4>Main areas of responsibility includeLeadership: Provide clear direction and leadership to the Income &amp; Financial Assessment teams, aligning work with strategic goals.Service Improvement: Lead initiatives to streamline financial assessment processes and enhance debt recovery, with a focus on prevention.Process Design: Collaborate with experts to design services that meet user needs and improve operational efficiency.Communication &amp; Culture: Promote open communication and a strong customer service ethos across the team.Project Delivery: Lead service transformation projects, including process redesign, tech adoption, and staff development to improve reporting and performance.Partnerships: Build and maintain effective internal and external partnerships.Stakeholder Engagement: Manage enquiries from elected officials and key stakeholders with professionalism and insight.Prioritisation: Balance competing priorities while upholding the Council’s RISE principles.Legislative Knowledge: Apply a strong understanding of relevant legislation, including the Care Act 2014 and Mental Capacity Act 2005.The Income and Financial Assessment Team is undergoing a period of transformation of our processes and practice, maximising existing systems and encouraging digital solutions. You will have a vital role in leading a number of these initiatives<h4>About you</h4>Essential:<ul><li>Degree-level qualification or equivalent experience.</li><li>Leadership experience in a similar role, ideally within income or financial assessments</li><li>Experience in service planning and redesign to improve customer experience.</li><li>Understanding of social care principles and their application in financial processes.</li><li>Excellent communicator with a focus on customer service.</li><li>Track record of leading service transformation and using technology effectively.</li><li>Skilled in building collaborative partnerships with stakeholders.</li><li>Strong problem-solving and prioritisation skills.</li><li>Experience handling enquiries from elected officials and external stakeholders.</li><li>Committed to continuous learning and leadership development.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Corporate Services, level Manager job profile. Please locate this via:Job profiles - Corporate servicesTo hear more about this opportunity please contact <a href="mailto:jotham.wanyoni@hertfordshire.gov.uk" target="_blank">jotham.wanyoni@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: Week commencing 24 NovemberBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Team Manager

Job Title: Fair Access Officer Starting Salary: £38,220 progressing to £41,771 per annum (pro rata for part time) Hours: 15 Location: Stevenage Contract Type: Fixed Term until 31st March 2026 Directorate: Childrens Services<h4>About the team</h4>The Admissions &amp; Transport Team is a fast paced, dynamic service working within Childrens Services. The Fair Access Team sits within this department and secures school places for children who may have had a disrupted education or may have had difficulties in accessing an educational placement.<h4>About the role</h4>You will take responsibility for securing educational provision for a caseload of children who are reintegrating into school, and coordinating their support package.&nbsp;This is a high volume role where you will make full use of your negotiation, communication and professional skills to place children in appropriate education provision in accordance with Hertfordshire’s Fair Access Protocol.You will be working in partnership with schools and a range of other agencies to make a real difference to the outcomes for children.&nbsp;<h4>About you</h4>Essential:<ul><li>You will need experience of working with challenging/vulnerable young people within an educational environment.</li><li>You should have the ability to influence and work collaboratively with schools, and experience of successful liaison with senior school staff including Head Teachers.</li><li>Experience of effective and successful working in multi-agency settings and seeking solutions including the chairing of multi-agency meetings and constructing support packages for children with additional needs.</li><li>You will be confident, diplomatic and calm in sensitive situations (including discussing children’s disabilities or special needs with parents/carers) and resilient when dealing with complex issues and complaints.</li><li>You must be a proficient IT user - word processing, spreadsheets, databases and email, with good problem solving and analytical skills to produce and manipulate statistics and reports.</li><li>You will be educated to minimum A Level or equivalent, with a minimum GCSE Grade C in English and Maths or able to demonstrate equivalent level of achievement through work experience. Knowledge of legislation of school admissions, exclusions and education administration would be an advantage.</li></ul>Desirable:<ul><li>Driving licence and access to a vehicle - the ability to get to meetings within schools by car</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Community Services, level COM10 job profile. Please locate this via:Job profiles - Community servicesTo hear more about this opportunity please contact Deborah Roberts (<a href="mailto:deborah.roberts@hertfordshire.gov.uk" target="_blank">deborah.roberts@hertfordshire.gov.uk</a>)Interview Date: TBCBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. Secondment This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the&nbsp;Secondment Form&nbsp;as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.<h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Fair Access Officer

<h4>Field1</h4>Job Title: Customer Coordinator Starting Salary: £27,693 progressing to £31,021 per annum Hours: 37 Location: Stevenage with hybrid working Contract Type: Permanent Directorate: Adult Care Services<h4>About the team</h4>The Gateway Connections team is a hybrid office/home working telephone and virtual contact team all about working preventatively with adults who need information, advice, and support to stay independent in their own homes for longer. The multi-disciplinary team works with Social Workers and Occupational Therapists and other professionals to achieve the best outcomes for people of Hertfordshire.We are a flexible team that promotes HCCs Ways of Working protocols.<h4>About the role</h4>You will promote and support a strength-based approach to all interventions to maximise independence, health, and well-being by offering opportunities to prevent, delay or reduce the need for Adult Social Care. This will require you to apply your creativity working with residents to ensure their safety and continued independence. Your knowledge of local services to support people to access appropriate community resources is also crucial as will working alongside our visiting CCOs, Social Workers and Occupational therapists.You will work successfully with partners and many other agencies for the benefit of citizens.We have excellent training opportunities to support your continuing professional development, and a comprehensive benefits package offered through Herts Rewards.<h4>About you</h4>Essential<ul><li>Previous experience in a Social Care setting</li><li>Ability to work autonomously as well as part of a team</li><li>Previous experience communicating with vulnerable adults</li><li>Previous experience in customer services involving vulnerable adults</li><li>Empathic and patient when dealing with vulnerable adults</li></ul>Desirable:<ul><li>Knowledge of Social Care legislation such as Care Act 2014 and Mental Capacity Act 2005</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Health and Social Care Services, level HSC7 job profile. Please locate this via:Job profiles - Health and social careTo hear more about this opportunity please contact <a href="mailto:yvonne.odita@hertfordshire.gov.uk" target="_blank">yvonne.odita@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: week commencing 24 November 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Customer Coordinator

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Regional Director – Education
Location: National, London/SE preferred Salary: Competitive – dependent on location and experience Contract Type: Full-time, permanent, year round
Are you a visionary leader with a passion for transforming education for children and young people? Kedleston Group is seeking an exceptional
Regional Director – Education to lead and inspire excellence across our network of specialist independent schools for children with special educational needs including autism spectrum conditions and social, emotional and mental health needs.
About the Role
As Regional Director, you will play a pivotal role in driving high standards across multiple schools, ensuring outstanding outcomes for pupils with autism spectrum conditions and associated emotional and mental health needs. You will lead with integrity, strategic insight, and a deep commitment to inclusive education.
Key Responsibilities
· Provide strategic leadership across a group of specialist schools.
· Drive continuous improvement in teaching, learning, curriculum, and pastoral care.
· Support and challenge school leaders to deliver exceptional educational outcomes.
· Lead professional development and coaching for senior staff.
· Collaborate with education and therapeutic teams to shape a relevant and impactful curriculum.
· Maintain strong relationships with stakeholders including parents/carers, governors, and external partners.
Person Specification
We are looking for someone who:
· Is qualified to degree level and holds QTS (or equivalent) and preferably holds NPQH.
· Has substantial leadership experience in SEN settings, across multiple schools and geographical areas.
· Demonstrates a track record of raising academic standards.
· Possesses deep knowledge of SEND education and curriculum development.
· Is a skilled communicator and motivator, with the ability to lead change and inspire teams.
· Has a strong understanding of national education policy and safeguarding.
Why Join Us?
At Kedleston Group, we are committed to improving the lives of children and young people through high-quality education and care. You’ll be part of a supportive, forward-thinking organisation that values innovation, collaboration, and professional growth.
Kedleston Group is committed to safeguarding and protecting children and we expect all colleagues to share this commitment. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work for us. This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020 and is subject to a range of vetting checks including an enhanced criminal records disclosure.

Kedleston Group

Regional Director – Education

<h2>About the job</h2>We are looking for a Family Support Worker who 'Dares to be different’. You will play a crucial role in supporting our families and pupils to achieve their highest potential by providing timely and appropriate support in a friendly and professional manner. You will also be part of the Safeguarding Team as a Deputy Designated Safeguarding Lead.<h2>About you</h2>If you are passionate about supporting families please come and join our talented team.<h2>Application process</h2>*&nbsp; &nbsp;Please do not apply on this site&nbsp; &nbsp;*Please visit the website to apply <a href="https://chiltern.beds.sch.uk/current-vacancies/" target="_blank">https://chiltern.beds.sch.uk/current-vacancies/</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1659353&amp;ptId=12001" target="_blank">download: Family Support Worker JD Oct 25.pdf</a></li></ul>





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Family Support Worker

<h2>About the job</h2>The Chiltern School aspires to be a forward thinking ‘Centre of Excellence’, where we put the pupils at the heart of all decision making. We endeavour to take a holistic approach, valuing the whole child.We are looking for Learning Support Assistant Level 1 staff. We can offer flexible working hours for this post.<h2>About you</h2>If you are passionate about education, have high aspirations for young people and you have the ability to engage pupils in motivating and creative learning, come and join our talented team.Please visit our website to apply using our application form.<h2>Application process</h2>* Please do not apply on this site *Please visit the website to apply <a href="https://chiltern.beds.sch.uk/current-vacancies/" target="_blank">https://chiltern.beds.sch.uk/current-vacancies/</a><ul></ul>

Learning Support Assistant Level 1

<h2>About the job</h2>We are looking for School Health Care Assistants to join us to assist pupils and staff deliver daily personal care and medical needs.<h2>About you</h2>This post would suit someone with experience in personal care and medical processes within a school setting with the ability to respond and communicate empathetically with children and young adults.<h2>Application process</h2>*&nbsp; &nbsp;Please do not apply on this site&nbsp; &nbsp;*Please visit our website to apply <a href="https://chiltern.beds.sch.uk/current-vacancies/" target="_blank">https://chiltern.beds.sch.uk/current-vacancies/</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1659332&amp;ptId=11999" target="_blank">download: Health Care Assistant Sept 25.pdf</a></li></ul>





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School Health Care Assistant

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0638/Disclosure_of_Criminal_Background_Form_v2.0.0.doc" target="_blank">Disclosure_of_Criminal_Background_Form_v2.0.0</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0639/Application_Guidance_Notes__General__v_3.0.0.doc" target="_blank">Application_Guidance_Notes__General__v_3.0.0</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0680/downloaded_document__39_.pdf" target="_blank">downloaded_document__39_</a></li>
</ul>

Please apply online via the link provided.



<h2>Job Information</h2>
Achieving for Children is a Community Interest Company that has a public sector ethos, combined with the freedom to innovate enabling us to do things differently. As a not-for-profit social enterprise owned by three local authorities (Windsor &amp; Maidenhead, Kingston and Richmond), we offer the freedoms of a social enterprise with the employment benefits of local government. To find out more about us&nbsp;<a href="https://www.achievingforchildren.org.uk/pages/about-us" target="_blank">click here</a>.


Join a team that’s making a real impact. Achieving for Children’s Windsor and Maidenhead services have been rated Good by Ofsted, reflecting our strong leadership, commitment to children, and a culture of learning and improvement.
We’re proud of our supportive environment, where passionate professionals are trusted to do their best work. If you’re ready to make a difference in a team that values progress and purpose, we’d love to hear from you. Find out&nbsp;<a href="https://www.rbwm.gov.uk/news/2024/royal-borough-delivering-good-services-children-young-people-and-families-ofsted-inspectors-praise-outstanding-help-care-leavers" target="_blank">more</a>&nbsp;and join us today.
Achieving for Children has a fantastic opportunity available in the Maidenhead Special Educational Needs and Disabilities (SEND) Team, for an Post 14 EHCP Assessment Coordinator on a permanent contract. We are looking for someone&nbsp;who can build effective and enabling relationships with families of children and young people with SEND and professionals, who will manage the EHCPs for children and young people from Year 10.

<h2>About the role</h2>
As a SEND Assessment Coordinator (EHCP) you will be expected to&nbsp;undertake core statutory elements of the role including completing needs assessments in relation to statutory requests for an Education, Health and Care Plan (EHC) for those ages 14-25 years within statutory timescales, write EHC Plans that are legally compliant with the statutory requirements of the Children and Families Act 2014 and the SEND Code of Practice and&nbsp;undertake relevant casework, including supporting work for Tribunal Cases and presenting cases to relevant decision-making panels for consideration, attending annual reviews of EHC plans and updating plans as required. Other aspects of the role include:
<ul>
<li>Keep up to date with all relevant local and national material/research relevant to the client group and build this knowledge into service delivery and contribute to the broader aims of the organisation to improve integrated delivery to children and young people.</li>
<li>Promoting high standards of practice in safeguarding having particular regard to statutory guidance on safeguarding disabled children. Follow agreed policies and procedures when there are concerns that need to be acted upon.</li>
<li>Undertake relevant training and professional development to ensure knowledge, skills and understanding of matters relating to special educational needs/disability, inclusion and professional practice remains up to date.</li>
<li>Contribute to the broader aims of the service to improve integrated delivery to children and young people with SEND and using highly refined communication skills inform wider stakeholders of the remit and functions of the service.</li>
<li>Undertake any other duties commensurate with the grade of the post, as may be required from time to time.</li>
</ul>
For further information about this role, please contact Joanna Safa on&nbsp;<a href="mailto:joanna.safa@achievingforchildren.org.uk" target="_blank">joanna.safa@achievingforchildren.org.uk</a>&nbsp;for an informal discussion.&nbsp;
<h2>About you</h2>
The successful candidate will be:
<ul>
<li>Educated to degree level, with appropriate professional qualification/s or relevant experience.</li>
<li>High level of determination, personal drive, energy and ambition to achieve challenging targets and improve outcomes for our children and young people</li>
<li>Knowledge and understanding of legislation, statutory frameworks and policy affecting services for children, young people and families in relation to SEND.</li>
<li>Extensive experience of working with children and young people with SEND and their families coupled with a good understand of needs.&nbsp;</li>
<li>Experience of writing Education, Health and Care plans, where possible.</li>
<li>Experience of building and maintaining successful relationships with a range of influencers, including schools.</li>
<li>Active commitment to a culture of innovation, including a willingness to challenge traditional ways of working.</li>
</ul>
<h2>About our benefits</h2>
We are focused on creating a positive supportive environment, where you will have access to a really wide range of resources, as well as a competitive salary and all the perks to enable hybrid working. In AfC you will also have access to:
<ul>
<li>29 days annual leave, increasing to 33 days after 2 years and 35 days after 4 years with an additional day off in your birthday month (Or for term-time workers, your leave entitlement consists of the non-working periods in your contract)</li>
<li>Tailored induction sessions commencing on the date you start working for AfC</li>
<li>Local Government salary and pension scheme (LGPS or Teachers Pension)</li>
<li>Flexible working options - helping to keep a good work life balance</li>
<li>A comprehensive Employee Assistance Programme</li>
<li>A range of staff benefits and discounts</li>
<li>An excellent learning and development offer to support your career pathway</li>
</ul>
To find out about all of the breadth of benefits of working for Achieving for Children&nbsp;<a href="https://www.achievingforchildren.org.uk/pages/work-for-us/rewards-and-benefits" target="_blank">click here</a>. For our social work offer&nbsp;<a href="https://www.achievingforchildren.org.uk/pages/work-for-us/our-social-work-offer" target="_blank">click here</a>. For our Recruitment Journey,&nbsp;<a href="https://drive.google.com/file/d/1fio-fhsAabpRyw671PUb9zdAwc0dx5BV/view?usp=sharing" target="_blank">click here.</a>
<h2>Important Information</h2>
Start dates:&nbsp;Achieving for Children have&nbsp;<a href="https://docs.google.com/document/d/1dYaOMjnE0J5Dz2TMH198uqrjGGNs-r52hIc00_k6S4E/edit?usp=sharing" target="_blank">set&nbsp;start dates</a>&nbsp;meaning successful candidates join on a set date in each month.&nbsp;Candidates are advised to prepare for this should a job offer be accepted to ensure eligible continuous service is not affected.
Right to work:&nbsp;The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the&nbsp;<a href="https://www.gov.uk/guidance/new-immigration-system-what-you-need-to-know" target="_blank">GOV.UK website</a>&nbsp;for right to work guidance.
Equality:&nbsp;We particularly welcome applications from sections of the community who are currently underrepresented within our teams.&nbsp;Achieving for Children are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions and can improve the way we deliver services. We are proud to be a Disability Confident employer.
Safeguarding:&nbsp;We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
For more information about AfC:&nbsp;Drop in and meet Regina on the first Wednesday of every month at Civic Centre, Twickenham.
We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.

Post 14 EHCP Assessment Coordinator

Job Title: Customer Service Team Leader Starting Salary: £31,537 opportunity to progress to £34,433 per annum&nbsp; Hours: 37.0 Location: Welwyn Garden City/Hybrid once training has been completed Contract Type: Permanent Directorate: Resources<h4>About the team</h4>Herts FullStop is the UK’s fastest growing education supplier.&nbsp; With everything from stationary to furniture. We proudly serve a wide range of customers across the education and public sectors, including schools, nurseries, local authorities, and other community-focused organisations. We are committed to supporting those who make a difference in the lives of children and families across Hertfordshire and beyond.Our vision is to deliver exceptional customer service that reflects the values of Herts FullStop—reliable, responsive, and community-driven. Our goal is to ensure every customer interaction is positive, efficient, and solution-focused, helping our clients get the resources they need with ease and confidence.As a Customer Services Manager, this role is central to the team’s success. It involves leading by example, supporting team development, resolving escalated queries, and ensuring service standards are consistently met.<h4>About the role</h4><ul><li>Conduct regular 1:1’s, impart information, identify operational issues and share knowledge with the team</li><li>Build individual plans based on training needs identified through 121’s and call observations to ensure that members of the team have the necessary skills to perform their duties to the high standards required.&nbsp;</li><li>Coordinate the professional support to the Herts Full stop customer base, and Customer Account Managers with the goal of driving excellence in customer satisfaction and promoting the organisation.</li><li>Plan resources to ensure that there is sufficient in place to provide a high standard of service to both internal and external customers.</li><li>Recognise and reward good performance within the team and continually motivate and build team morale.</li><li>Analyse telephony reporting and key performance indicators to identify service trends and take proactive steps to address and maximise service delivery on call.</li><li>Manage the provision of a full range of administrative duties, dealing with all customer issues arising via the telephone or the web-platform.</li><li>Manage general matters and more complex correspondence including management of issues raised in the supply chain and pro-active corporate initiatives</li><li>Oversee phone-based customer enquiries and provide required information to internal and external customers to support the business goals.</li><li>Build processes and cross-functional working practice that improves single contact resolutions capability and performance in the team. Enabling the team to deliver a 'One Call Solution’ approach where the end user is at the forefront of what we do and inspiring confidence to our customers</li></ul><h4>About you</h4>Essential:<ul><li>Previous experience from within a fast-paced customer service team</li><li>Team Leadership&nbsp;The ability to inspire, motivate, and guide team members, leading by example to foster a positive team culture</li><li>Coaching &amp; Mentoring&nbsp;Providing real-time support, performance feedback, and development opportunities to help employees grow</li><li>Data Analysis&nbsp;The ability to track and interpret Key Performance Indicators (KPIs) and customer feedback metrics (e.g., NPS, CSAT) to identify trends and inform data-driven decisions for process improvements</li></ul>Desirable:<ul><li>Time Management &amp; Organization&nbsp;The ability to prioritize tasks, manage workloads efficiently, delegate effectively, and meet deadlines in a fast-paced environment</li><li>Experience with Multi-Channel Support&nbsp;Familiarity with managing customer interactions across various platforms like live chat, phone, and email</li><li>Proactive Mindset&nbsp;Anticipating customer needs and potential issues before they escalate, and suggesting improvements to processes or services</li></ul>As a Team Leader you will have greater ability to shape how your team operates and influence outcomes.You will work across multiple teams and services as well as with our external partners.&nbsp; This will build your professional network and give you exposure that will help you learn different parts of the business.We encourage career development and support you in your future career goals.We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Corporate Services, level CORP8 job profile. Please locate this via:Job profiles - Corporate servicesTo hear more about this opportunity please contact <a href="mailto:Lucy.Mckelvie@hertsfullstop.co.uk" target="_blank">Lucy.Mckelvie@hertsfullstop.co.uk</a> for an informal discussion about the role.Interview Date: w/c 24 November 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Customer Service Team Leader

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Are you an enthusiastic and dedicated educator looking to make a real impact on young minds? We are seeking a motivated and inspiring Assistant Head Teacher to join our dynamic team and help shape the future of our children and young people. The role will commence in January 2026. 
What you’ll be doing:
<ul>
<li>Teaching an agreed number of lessons and undertaking all relevant duties of a class teacher while acting in that capacity.</li><li>Taking a leading role in the day-to-day management of the school.</li><li>Implementing, enforcing and exhibiting model adherence to all school policies and procedures.</li><li>Attending and contributing to all meetings of the staff cohort and the SLT.</li><li>Planning and chairing meetings where necessary.</li></ul>
What we’re looking for:
<ul>
<li>Qualified Teacher Status (QTS)</li><li>A relevant leadership qualification is desirable</li><li>At least one year of proven successful leadership and management experience in a school.</li><li>Experience of analysing data and using it to inform future practice.</li><li>Line management experience</li><li>Experience of leading on whole-school initiatives and raising standards that have impacted positively on pupils and teaching and learning</li><li>Experience of working with children with SEND and ASC is ideal but applications from those working in mainstream settings are very welcome</li></ul>
Why join us?
<ul>
<li>Annual salary reviews and enhanced pension contributions for qualified teachers.</li><li>Ongoing professional development opportunities.</li><li>A collaborative and dedicated team of professionals.</li><li>A rewarding and fulfilling role making a real difference to children's lives.</li></ul>
We value your hard work and dedication, and we’re committed to ensuring you feel supported, both professionally and personally so that you are in the best position to make the most impact for the children in our care.

When you join Kedleston Group, you can be certain that your work will have purpose and meaning. You can also expect a supportive environment which enables you to excel in your role and grow in your career.
You will have access to an attractive benefits package including;
<ul>
<li>Access to health and well-being programmes, including a free and confidential 24/7 helpline and counselling service</li><li>Discounts on retail, travel, and leisure through our benefits platform</li><li>Cycle to work scheme</li><li>Generous life cover</li></ul>
Who are we?
Mapesbury School is our new Special Educational Needs school in Cricklewood, Brent. Our small school supports children aged between 7 to 16 years with Autism and associated conditions who have not been able to access education in a mainstream or specialist setting and would benefit from an integrated therapeutic approach to education. Pupils will have an Education, Health and Care Plan (EHCP) but may not yet have a diagnosis, though they display traits of Autism and associated conditions.
Mapesbury School is part of Kedleston Group. We specialise in providing specialist education and care for children aged 7-19 with a range of special educational needs and disabilities (SEND). These include autistic spectrum condition (ASC), attention deficit hyperactivity disorder (ADHD) and social emotional and mental health needs (SEMH).
We are committed to safeguarding and protecting children and we expect all colleagues to share this commitment. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work for us. This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020 and is subject to a range of vetting checks including a criminal records disclosure.

We are a disability confident committed and equal opportunities employer, welcoming applications from all sections of the community.

Assistant Head Teacher

Job Title: Driver Support Worker Starting Salary: £25,185 (£13.05 per hour) progressing to £25,583 (£13.26 per hour) per annum (pro rata for part time) Hours: 25 and 37 hours per week available Location: Hertfordshire Contract Type: Permanent Directorate: Adult Care Services Are you a confident driver with a caring nature and a desire to support others? As a Driver Support Worker, you’ll do more than just drive, you’ll help adults across Hertfordshire access our day services, where they can engage in meaningful activities, connect with others, and enjoy a change of scenery. Your role is key to supporting independence, wellbeing, and community inclusion—making every journey truly worthwhile.<h4>About the Role</h4>As a Driver Support Worker, you will:<ul><li>Hold a valid UK Driving Licence with Category D1 entitlement (typically present on licences issued before 1997 or obtained via an additional driving test).Ensure vehicles are roadworthy by conducting daily and weekly checks.</li><li>Support individuals with and without mobility equipment in and out of vehicles, using tail-lifts and ramps where necessary.</li><li>Assist with personal care tasks, including bathroom support, mobility aids, and dietary needs (training provided).</li><li>Participate in activities with the people we support, both on and off site.</li><li>Perform manual handling tasks, including bending, crouching, and kneeling.</li></ul><h4>About the Teams</h4>We have vacancies in the following locations:Borehamwood - Borehamwood Day Service - 37 hours per week<h4>About you</h4>Essential:<ul><li>A valid UK Driving Licence with Category D1 entitlement (please check before applying).</li><li>Previous experience driving larger vehicles and working as part of a team.</li><li>A person-centred approach to care, with a commitment to Equity, Equality, Diversity, and Inclusion.</li><li>Physically able to meet the demands of the role.</li></ul>If you’re looking for a role where every journey matters and every day brings the chance to brighten someone’s life, we’d love to hear from you. Join our dedicated team and help create meaningful moments for adults across Hertfordshire—one ride at a time.We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Health and Social Care Services, level HSC4 job profile. Please locate this via:Job profiles - Health and social careTo hear more about this opportunity please contact <a href="mailto:ed.davis@hertfordshire.gov.uk" target="_blank">ed.davis@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: This is an ongoing advert, and interviews will be arranged as and when applications are receivedBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a&nbsp;Disability Confident employer&nbsp;and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).&nbsp;Further information about the legal requirement can be found here.





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Driver Support Worker

Job Title: SEND EHC Coordinator Location: Hemel Hempstead or Stevenage with travel across Hertfordshire Starting Salary: £34,434 pa with the opportunity to progress to £37,280 per annumHours: 37 per week Contract: PermanentThings are changing in SEND for Hertfordshire County Council. We are making SEND everyone's business.Do you want to make a positive impact and be part of that change? We’re continuing to invest in our statutory SEND workforce.<h4>About the role</h4>The Education Health &amp; Care Coordinator (EHC Coordinator) role is highly process-driven. The role involves managing and processing EHC plans within a complex legal framework to tight timescales. It involves implementing legal requirements as part of a meticulous review of documents, then creating, reviewing and amending plans. Whilst the role does involve communication and ongoing dialogue with practitioners, parents and carers, this is primarily related to statutory processes. The role involves virtually no direct interaction with children or young people.Being an EHC Coordinator, you’ll be delivering casework that coordinates professionals across education, health and care as well as the family, to deliver EHC assessments, plans and reviews to time and high quality, with a focus on improving outcomes for children and young people.​ This includes:<ul><li>Developing the highest standards of achievement and inclusion for children and young people with SEN through effective casework within the policy and budget framework of the Council, ensuring a focus on preparing for adulthood from the earliest ages.​</li><li>Taking responsibility for the preparation of information for parents, children, young people and schools, which provides the right information at the appropriate time, in a simple to use way, which engages partners in understanding what our responsibility is to children, families and schools. ​</li><li>Managing and processing statutory casework within legal and internal timelines ​</li><li>Working collaboratively with professionals across education, health and care services​</li><li>Ensuring effective case management, integrated working practice and successful outcomes for children.​</li><li>Participating in resource decisions, taking the lead where appropriate, for example decision making processes relating to whether or not assessment or plans are written, or whether specialist provision is agreed, ensuring that resource decisions are in line with local authority policies, procedures and eligibility criteria. This could include chairing or attending panel meetings.​</li><li>Participating, as required, in a range of meetings with other professionals and​parents/carers in relation to individual children with complex needs, including representing Children’s Services at annual review, chairing reviews, attending and chairing multi-agency meetings as appropriate.​​</li><li>Contributing to the development of policy, procedures and provision for children with SEN children’s needs, which includes maintaining an up-to-date knowledge relating to SEN casework, changes to national legislation and departmental policies, and supporting induction/training and support to all team members.​​</li><li>Inputting and maintaining accurate and comprehensive database records as required and participate in the Local Authority’s systems for monitoring and quality assurance for children and young people known to the EHC assessment and review team.</li></ul><h4>About the teams</h4>EHC coordinators will be aligned to one of several functional teams supporting either assessment processes, review processes or resolution and reconciliation processes.We have opportunities for you to specialise in:<ul><li>Early Years SEND: responsible for children age 0-5 (up to and including reception year) with an EHCP </li></ul><h4>About you</h4>Essential:<ul><li>Knowledge of the SEND Code of Practice and the Children and Families Act 2014.</li><li>Educated to A level or equivalent</li><li>Previous experience working with early years to deliver SEND provision or experience with other stakeholders including parents, education, care and health</li><li>Excellent communication skills</li><li>The ability to work to deadlines and under pressure</li><li>High level of literacy to support good case recording and quality EHC plans.</li><li>Hold a current driving licence and have access to a vehicle for work</li></ul>Desirable:<ul><li>Previous experience with casework management&nbsp;</li></ul>This job role is within the&nbsp;Health and Social Care Family, level HSC9&nbsp;job profile. Please locate this via:&nbsp;Job profiles - Health and social careBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.<h4>Additional information</h4>Disability Confident We are proud to be a&nbsp;Disability Confident employer&nbsp;and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).&nbsp;Further information about the legal requirement can be found here.





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SEND EHC Coordinator

Job Title: Senior Communications Manager Starting Salary: 53,806 progressing to £59,496 per annum (pro rata for part time) Hours: minimum 18.5 per week; 3 days a week Wednesday - Friday Location: Stevenage with hybrid working opportunities; minimum 1 day in the office Contract Type: Permanent Directorate: Resources<h4>About the team</h4>Our award-winning communications team is a strategic partner to the Chief Executive, Executive Directors, and the political administration to deliver a service that directly supports the delivery of our new Corporate Plan.You will be working in collaborative and evolving environment, advising the organisation’s most senior leaders. You will lead on communicating topics that make a real difference to our colleagues, residents and the communities we serve during a period of significant change for local government which will be both challenging and rewarding.<h4>About the role</h4>You will jointly lead a team focussed on delivering internal communications, change communications and high impact corporate campaigns to support Hertfordshire’s vision to create a ‘sustainable, inclusive and thriving Hertfordshire’.Key areas of focus include:<ul><li>Leading on internal communications and engagement for approx. 8,000 colleagues across all council departments.</li><li>Providing expert advice to the Chief Executive and senior directors across a broad range of subjects, including change comms and colleague engagement.</li><li>Promoting and encouraging the early integration of strategic communication in wider corporate and service strategies and plans.</li><li>Delivering high quality, complex integrated campaigns across varied channels.</li><li>Leading the delivery of a transformation communications strategy for significant change programmes.</li><li>Evaluating the effectiveness of communication against objectives. Review lessons learnt and compare with industry best practice to identify areas for improvement for future communication strategies.</li><li>Accountable for setting the direction and ensuring consistency of the Hertfordshire County Council brand.</li><li>Managing, supporting and developing a team (7FTE) specialising in internal.</li><li>Communications and employee engagement, corporate campaigns and brand design;</li><li>Taking a leadership role in a wider team of expert communicators as a member of the Communications Senior Management Team.</li></ul><h4>About you</h4>Essential<ul><li>Proven track record of planning, delivering and evaluating integrated corporate campaigns (external and internal audiences).</li><li>Experience of managing internal communications and employee engagement initiatives.</li><li>Experience of developing excellent internal and external stakeholder relationships across. complex organisations, preferably within local government.</li><li>Able to champion the communications service offer and negotiate with and influence senior leaders.</li><li>Excellent understanding of transformation/change communications theories and principles. and experience of applying them to plan effective campaigns.</li><li>Fantastic writing and editing skills.</li><li>Energetic, driven and enjoys working as part of a team.</li><li>Experience of managing and developing high performing teams.</li><li>Excellent working knowledge of research and evaluation techniques, and innovative practices in communications.</li></ul>Desirable<ul><li>Experience of managing people and teams through organisational change.</li><li>Understanding and experience of marketing and branding best practice with experience of developing and managing corporate brands.</li><li>Experience of commissioning and managing suppliers such as designers and content producers.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Corporate Services, level CORP13 job profile. Please locate this via:Job profiles - Corporate servicesTo hear more about this opportunity please contact <a href="mailto:Nick.Henegan@hertfordshire.gov.uk" target="_blank">Nick.Henegan@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: week commencing 1st December 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Senior Communications Manager

Job Title: Leaving Care Personal Adviser Starting Salary: £34,434 progressing to £37,280 per annum (pro rata for part time) Hours: 37.0 Location: Stevenage Contract Type: Fixed Term Directorate: Childrens ServicesPlease note we have x2 vacancies:<ul><li>Full time - Permanent Role - Hemel Hempstead</li><li>Full time - 2 year Fixed Term Role - Stevenage</li></ul>Please state in your application which role you are applying for.<h4>About the team</h4>We have 2 exciting opportunities within the Care Leavers Team as Leaving Care Personal Advisors, to support young people transitioning from being Children Looked After to Care Leavers.Leaving Care Personal Advisors provide fundamental support, advice and guidance in a range of areas to ensure young people access a smooth transition into adulthood and to have the skills and knowledge to thrive throughout their future.<h4>About the role</h4>As a Leaving Care Personal Advisor, you will work with young adults who are Care Leavers alongside a range of statutory and community services to ensure the best outcomes for those we work with. This includes;<ul><li>Working in line with statutory responsibilities set out in the Children (Leaving Care) Act 2000 and the guidance supporting the Children and Social Work Act 2017.</li><li>Holding responsibility for a case load of Care Leavers from the age of 18 to 25.</li><li>Assessing young people’s needs and acting as lead professional, developing clear pathway plans and risk assessments, involving other agencies where appropriate.</li><li>Engaging in effective multi agency working, developing collaborative relationships with agencies, and coordinating support i.e. mental health, substance use, homelessness.</li><li>Engaging with and providing support for young people, including those with significant additional needs to identify and address barriers to personal development, learning and work, particularly during periods of transition.</li><li>Providing direct support to young people preparing to leave care, in order to ensure a smooth and positive transition to independent living.</li><li>Working with young people and their significant others, including family members/carers and others, to enable them to contribute to maximising the young person’s potential.</li><li>Working to agreed targets, monitoring the progress of young people on caseload through regular review, recording data on relevant management information systems to appropriate timescales and standards, producing reports and correspondence as required.</li><li>Keeping up to date with relevant updates in legislation, guidance, policy and procedures in relation to Care Leavers and issues which impact on them i.e. housing, cost of living.</li></ul>The duties and responsibilities listed above describe the post as it is at present. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.<h4>About you</h4>Essential:<ul><li>Knowledge of child development, adolescence, social, emotional and mental health needs</li><li>Knowledge/experience of working with care leavers, young people and/or families</li><li>Knowledge of current legislation and guidance relating to safeguarding children and adults</li><li>Experience of multi-agency working with various statutory agencies.</li><li>Ability to build trust, engage and safeguard young people and families; including those that may be parents.</li><li>Ability to use structured assessment tools and plan interventions</li><li>Ability to communicate effectively (in both written and verbal forms) with young people, their families, and other professionals</li><li>Effective skills in organisation, time management and in managing a complex workload</li><li>Competent in using ICT packages relevant to the role to store and present information</li><li>Commitment to own continuous professional development and best practice</li><li>Hold a full driving licence and access to your own vehicle.</li></ul>Desirable:<ul><li>Knowledge of working with Care Leavers within a formal working environment.</li><li>Understanding of transition to adulthood and of Child Looked After processes.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Health and Social Care Services, level HSC9 job profile. Please locate this via:Job profiles - Health and social careTo hear more about this opportunity please contact: - Nazneen Arif (<a href="mailto:nazneen.arif@hertfordshire.gov.uk" target="_blank">nazneen.arif@hertfordshire.gov.uk</a>) for the 2 year Fixed Term Role - Stevenage- Joanne Black (<a href="mailto:joanne.black@hertfordshire.gov.uk" target="_blank">joanne.black@hertfordshire.gov.uk</a>) for the full-time permanent Role in Hemel HempsteadInterview Date: 25th and 26th November Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. Secondment This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the&nbsp;Secondment Form&nbsp;as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.<h4>Additional information</h4>Disability Confident We are proud to be a&nbsp;Disability Confident employer&nbsp;and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).&nbsp;Further information about the legal requirement can be found here.





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96 Jobs in Buckinghamshire, UK