Farringdon, London, Newnham Court, Bearsted Road Maidstone, Grosvenor House, 125 High Street Croydon, (Hybrid)
Permanent, Full time
£55,000 - £60,000
The role
We’re looking for a Section 20 Consultation Manager to join our Section 20 Team on a permament basis team here at Southern Housing!
Reporting to the Director of Customer Transactions, you will provide strong and clear leadership of the Section 20 team. Ensuring the team is managed, motivated, supported and driven to develop and provide excellent customer service second to none in the sector. Will be expected to work flexibly to meet customer and business needs including the possibility of some evening working and from different geographic locations as may be needed.
You’ll be based at one of our main offices in either Farringdon, Croydon, Maidstone or Sittingbourne, with the option for working in a hybrid way when appropriate and as agreed with your manager.
Key responsibilities include:
•In conjunction with the Head of Property Management, Senior Property Managers work with and oversee Property Management team colleagues for block specific s20 consultations for works and services making sure that SH’s ability to recover costs is protected together with making sure that leaseholders rights are respected and views taken on board as far as possible.
•As needed work with Service Charge team in the preparation and service of section 20b notices for works or service costs that may need to be deferred.
•Support the production of accurate service charges especially as they may relate to works subject to consultation including reconciling actual costs against estimate provided in section 20 notices. Help as may be needed dealing with resident enquires to ensure speedy resolution and SH externally if disputes arise.
•To lead and manage appropriate projects, to maintain and improve the operation of the team.
•To lead the setting, reviewing and complying with relevant policies and procedures making sure they meet all relevant legal and regulatory requirements as well as working towards best practice and high levels of customer satisfaction as it relates to s20 and relevant related areas.
What you’ll need:
•Extensive knowledge and experience of legal aspects of leasehold law and regulations, especially as it relates to sections 20 and 20b and ideally practical experience of preparing and representing cases at Tribunal (FTT and upper Tribunal) and court
•Working knowledge of Landlord and Tenant Acts, Statutory Instruments and Regulations.
•Proven line management experience with the ability to inspire and motivate staff and stakeholders.
•Effective communicator, using a range of techniques and tools to convey messages.
Please include specific examples demonstrating how you meet the criteria in your supporting statement
Closing Date: Thursday 12th June 2025 at 23:59pm
Please note, we have the right to close this vacancy early, if we receive a high volume of applications
We appreciate the effort and authenticity that candidates bring to our recruitment process. To ensure fairness and a true reflection of each applicant’s qualifications, we kindly request that all submissions be personally written and not generated by artificial intelligence (AI). Applications that are identified as AI-generated may not be considered. Thank you for understanding and for sharing your unique experiences with us.
About us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you
•Pension
•Life assurance
•Healthcare cash plan
•Eyecare & dental
•Birthday leave
•Retailers discounts
•Cycle to work
•Buy & sell annual leave
•Season ticket loan
•In-house academy & career development
•Flexible working
Inclusion & Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual.
We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
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