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Do you thrive as a team-player and enjoy using your initiative to work independently? Our Business Support Service is looking for highly motivated, enthusiastic, and organised managers who can supervise a team to ensure that a high level of administrative support is provided to our departments. Our Business Support Service is looking for Business Support Supervisors who will be supervising a team within the Business Support service. Our Business Support Service is a centralised unit which has been formed to deliver a co-ordinated, consistent, and high-quality service supporting service delivery across the organisation. Business Support is critical to ensuring our departments can support services to our residents, and if you have great administrative skills and a strong customer focus, you could be part of it. You'll be working as part of the central Business Support Service with more than 400 colleagues, and you'll be supporting our departments to ensure they are able to deliver critical services to the residents of Hertfordshire. We have the following vacancies: Supported Living, West Herts - (37 hours) These services support adults with disabilities and you will interact with people on a daily basis, requiring strong communication and interpersonal skills. You be responsible for managing staff across multiple sites within the West of Hertfordshire with the need to travel to Stevenage for meetings. Contact for enquiries: Michele.Blackaby@hertfordshire.gov.uk Adult Disability Service, Countywide - 25 hours This service supports adults who need care and support due to Learning Disabilities, Physical Disabilities, Autism, Drug and/or Alcohol Dependency. You will be responsible for managing staff across Stevenage and Apsley and therefore the need to travel is essential. You will support with complaints and assist the Team Leader in service delivery. You will also support with the Safety Improvement Process to ensure the service meets its duties and obligations to people who use our services. You will arrange meetings with providers, take and produce high quality minutes, undertake research and audits to ensure a quality service and continuous improvements. We would also consider a job share arrangement. Contact for enquiries: Michele.Blackaby@hertfordshire.gov.uk Children's Services - School Age Statutory SEND team (37 hours) - Stevenage The role is responsible for managing the business support staff and administrative processes to support the School Age Statutory SEND team who oversee many children and young people with an Education Health and Care Plan, supporting the processing and reviewing of annual reviews & coordinating the phase transfer process from one setting to another. 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Contact for enquiries: diane.pratt@hertfordshire.gov.uk Business Support Supervisors will:<ul>\n<li>Be responsible for managing a team of business supporty staff to deliver Business Support activities and quality assure their work</li>\n<li>Allocate work within the team based on requests from the Directorate or line manager</li>\n<li>Proactively solve issues within the team, especially related to resource allocation and demand management, and escalate as needed</li>\n<li>Support complex Business Support activities for the Directorate, particularly cross-council tasks, leveraging expereince and knowledge</li>\n<li>Support career development of Senior Support Officers and Support Officers</li>\n<li>Line manage both Senior Support Offiicers and Support Officers</li>\n</ul> About you Essential:<ul>\n<li>Extensive experience of working in a previous administrative or support role, with strong knowledge of business support activities</li>\n<li>Excellent organisational and multitasking skills</li>\n<li>Strong communication and interpersonal abilities with a range of audiences</li>\n<li>The ability to develop good working relationships with managers and staff and gain a good understanding of service areas to ensure you are supporting and advising them in the most effective way possible.</li>\n<li>Proficiency in Microsoft Office Suite and other relevant software</li>\n<li>Experience in working as part of a team in a fast-paced environment</li>\n<li>A proven track record of establishing and improving business processes.</li>\n<li>Ability to plan own work over short timescales for routine or familiar tasks and processes and use your initiative to work independently.</li>\n<li>Strong numeracy and literacy skills plus broad experience in area of expertise.</li>\n<li>Enthusiasm and pride in your work are qualities we welcome.</li>\n<li>You will be used to working to tight deadlines and with high accuracy in written correspondence.</li>\n<li>Knowledge of key legislation linked with Children's Services</li>\n<li>A strong background in finance.</li>\n</ul>Desirable:<ul>\n<li>Recognised vocational qualification or degree qualified.</li>\n<li>Experience in the administration of meetings and taking notes actions would be beneficial.</li>\n<li>Previous experience of supervising a team of administrative staff or setting longer term work priorities within a defined team.</li>\n<li>Understanding of HR processes and procedures would be beneficial.</li>\n</ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role. This job role is within the Business Support Services, level BUS9 job profile. Please locate this via: Job profiles: Business support services Interview Date: to be confirmed Benefits of working for us How to apply As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. 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