Hemel Hempstead (On-Site)
Permanent, Full time
£26,835 progressing to £30,060
Job Title: Children’s Information Advice Officer
Starting Salary: 26835.00 - 30060.00 per annum (pro rata for part time) – pay award pending
Hours: 37.0
Location: Dacorum
Contract Type: Permanent
Directorate: Childrens Services
About the team
The SEND service co-ordinates assessments, reviews and provision for children and young people in Hertfordshire who have special educational needs and/or disabilities. The Front Door team focuses on working with families and professionals whilst undertaking the statutory assessment process.
We’re looking for professionals with some knowledge of the Statutory Education, Health and Care Needs Assessment process, excellent customer service and IT skills. Alongside the ability to work with and support staff to meet competing deadlines.
About the role
The role of the CIAO is to be responsible for supporting the early stages of the statutory assessment process, ensuring that families have relevant and purposeful information and advice from weeks 1 through to 12 or when all advice is received. The CIAO needs to engage with professionals across education, health and care to support the decision making and assessment process, including:
- To receive, record and check all new requests for assessment immediately on receipt and communicate with a range of professionals to seek outstanding information as required.
- To contact families and advise them of the statutory EHC assessment process and help them to identify any local support networks or universal support offers that may be available to them.
- To use a framework to triage requests considering the EHC needs assessment pathway.
- To input and maintain accurate and comprehensive database records as required and processing Requests for Education Health Care Needs Assessments from parents, carers and educational professionals.
- You will strive daily to maintain, develop and improve professional, supportive working relationships with parents, education settings and services in relation to EHC needs assessment
- To work collaboratively with professionals across education, health and care services to ensure effective case management, integrated working practice and successful outcomes for children.
About you
Essential:
- Educated to GCSE level or equivalent
- Knowledge of SEND
- Experience working with families
- Excellent organisation skills including an ability to work independently, systematically and work with conflicting demands.
- Excellent customer service skills using verbal and written communication methods.
- The ability to undertake a variety of administrative tasks, operating within departmental policies and procedures.
- Ability to work effectively as part of a team. Together with self-motivation and the ability to work unsupervised.
Some travel to meetings may be necessary
This job role is within the Health and Social Care Services, level HSC7 job profile. Please locate this via:
Job profiles - Health and social care
To hear more about this opportunity please contact Karlla Hopwood karlla.hopwood@hertfordshire.gov.uk for an informal discussion about the role.
Benefits of working for us
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Additional information
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.
Driving required
You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.