{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AppliedJobsView":true,"CandidateRedesign":true,"CvParsing":true,"FullCandidateProfile":true,"HeaderJobsButton":true,"ImageOptimization":true,"JobSearchPreferences":true,"LogosFromSameDomain":true,"MakeWaves":false,"MatchedJobs":true,"NewJobTypes":true,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":true,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1748074655217,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"standard":{"jobs":[{"id":"06dfada6-ff0c-4ed3-ba98-32113d823189","title":"Customer Service Assistant","employer":"Essex County Council","department":"","location":"Hainault Rd, Chigwell IG7 6QX","locationType":3,"description":"<img src=\"https://myessex.csod.com/clientimg/myessex/jobAdUploads/ECC-red-Logo-Small.jpg\" alt=\"\">Customer Service AssistantPermanent, Part Time£12,541 per annumLocation: ChigwellWorking Style: <a href=\"https://www.workingforessex.com/working-here/our-ways-of-working\">Fixed-base worker</a>Closing Date: 1st June 2025 Come and join us in Libraries where we're starting to reimagine what our libraries are going to be and help our present and future customers have the best experience possible. We are currently recruiting for a Customer Services Assistant based at our Chigwell Library. Please note, this is a part time role working 18.5 hours per week and the pro rata salary will be £12,541 per annum. This role includes Saturday working. The Role: You'll join a service that is undergoing change. Libraries around the UK are evolving to meet the differing demands of our customers. The demands are often different dependent on the location of our Libraries, and this is where your knowledge will be invaluable. You'll support with book circulation and issuing, signpost customers to different services and be our ears and eyes for what makes the difference to our customers. We want you to feel proud to play your role. The Opportunity: Our Customer Service team are at the heart of what we do - they are the face of our libraries and our driving force. To join them you'll need to be confident helping a diverse range of customers, with demands that change daily. We have an inclusive environment - your experience, your age and your perspectives are welcome in our team. Key Responsibilities: <ul>\n<li>First and foremost - you like helping people. If you've got some IT skills - self-taught or not, that's ideal. We use self-service equipment, and our customers need your empathy and patience at all times. </li>\n<li>Arranging and conducting Rhymetime, an inclusive session for all families with babies and toddlers. </li>\n<li>Health & Safety is key to what we do. We'd like you to be the kind of person who sees things that need sorting and help sort them out. </li>\n<li>You'll help with promotional activities - we generate income in all our libraries and value your ideas. Especially ones that can be rolled out across all Libraries. </li>\n<li>Assisting customers to use the library catalogue and learn to use the full library offer. </li>\n<li>Ensure seamless stock circulation and management, involving sorting, shelving, tidying, and handling reservations, fines, and membership activities. </li>\n<li>Data drives us - you'll help us look at it in different ways, ensuring that we focus on the customer and staff to improve what we offer. </li>\n<li>Our smaller libraries have less staff, so we'll ask you to help out with unlocking / locking up and ask you to be a trusted keyholder. </li>\n</ul> Experience and Qualifications: We welcome candidates with a diverse range of experiences and qualifications. Here's a sample - what we're interested in is if you are brilliant at the basics which include: <ul>\n<li>Possession of a Driving Licence (desired). </li>\n<li>Demonstration that you know how to use IT systems or have the ability to learn. </li>\n<li>Customer service experience in any area. </li>\n<li>Confidence in speaking to our customers and signposting them to Library services, other parts of the Council services and our partner organisations. </li>\n<li>Enthusiasm and ideas. </li>\n<li>Enjoy working within a team to make us as brilliant as possible. </li>\n</ul> We are dedicated to building a team that reflects the diverse community we serve. All qualified applicants will receive consideration for employment. Together, let's create a welcoming and inclusive library experience for everyone. Apply now to be part of our vibrant and diverse team! To read more about us please visit: <a href=\"https://www.workingforessex.com/role/climate-environment-and-customer-services?source=workingforessex.com\"> Climate, Environment and Customer Services </a> Interviews: As a Customer Services Assistant, you will be required to work with children to develop and grow our audience in this key area of our business. Part of your responsibilities will be to deliver story and rhyme sessions to groups of parents and toddlers in a library setting. Therefore, as part of the interview process you will be required to deliver a short 5-minute activity that enables you to demonstrate your ability to engage with children. This could include reading a short children's story or sharing a children's nursery rhyme. Why Essex? As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we're committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in <a href=\"https://www.essex.gov.uk/about-council/plans-and-strategies/our-vision-essex/everyones-essex\"> Everyone's Essex </a> . With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you. Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying. At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the <a href=\"https://www.gov.uk/government/publications/the-7-principles-of-public-life/the-7-principles-of-public-life--2\"> Nolan principles </a> , including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone. As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to <a href=\"https://www.gov.uk/dbs-update-service\"> https://www.gov.uk/dbs-update-service </a> Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment. If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join <a href=\"https://essex.talentpool.com/sign-up?utm_source=Cornerstone&utm_medium=Advert&utm_content=Job_Advert\"> The Essex Talent Community </a> If you have queries on this role or require anything further, please email <a> resourcing.team@essex.gov.uk </a> Follow us on <a href=\"https://www.facebook.com/essexcountycouncil\"> Facebook </a> , <a href=\"https://twitter.com/essex_cc\">Twitter</a>, <a href=\"https://www.instagram.com/essex_cc\"> Instagram </a> and <a href=\"https://www.linkedin.com/company/essex-county-council/\"> LinkedIn </a> . Further details can be found on our <a href=\"https://www.workingforessex.com/\"> careers page </a> . Downloads <div><hr width=\"100%\"></div> <a href=\"https://www.workingforessex.com/working-here/pay-reward\"> Pay and Reward </a> | <a href=\"https://www.workingforessex.com/working-here/our-ways-of-working\"> Our Ways of Working </a> | <a href=\"https://www.workingforessex.com/about-us\"> About Us </a> | <a href=\"https://www.workingforessex.com/organisational-behaviours\"> Organisation Behaviours </a>","shortDescription":"","salaryDescription":"Up to £12541.00 per annum","publishDate":"2025-05-21T10:19:39.000Z","expirationDate":"2025-05-31T10:19:39.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/8ae3471a-3445-4fc0-a8fd-2bb783d07f66.jpg","score":1,"featured":false,"enhanced":false},{"id":"03a63ff4-6206-4e73-be8f-3f47e390300b","title":"Performance Officer","employer":"Essex County Council","department":"","location":"Chelmsford, Essex","locationType":3,"description":"<img src=\"https://myessex.csod.com/clientimg/myessex/jobAdUploads/ECC-red-Logo-Small.jpg\" alt=\"\">Performance OfficerPermanent, Full Time£28,059 to £33,010 per annumLocation: ChelmsfordWorking Style: Anywhere workerClosing Date:26th May 2025 This position has been classed as an anywhere worker role but has an expectation that the successful candidate will attend the office, in Chelmsford, 1 day per month, with the remaining time allowing for remote working if desired, in line with the organisation's needs. The RoleAs a Performance Officer, it'll be your job to turn our deep well of data into insights that can help senior leaders take operational and strategic decisions. Working to support one of the council's key business areas - Children Services, you'll build reports that tell a story, exposing the questions our senior leaders need to focus on. You'll develop a role as a trusted specialist business intelligence adviser - helping senior leaders to understand what the data means for their business, and supporting effective performance conversations.You will work in partnership with stakeholders across the organisation helping to visualise performance information through the creative use of reporting solutions such as Microsoft Power BI. You'll be a key part of a new team, building the council's capacity and capability to ask and answer difficult questions. The OpportunityThe Performance Officer is part of a flexible team within the Performance & Business Intelligence Service specifically working with the business to deliver accurate, timely and purposeful management information and performance intelligence that enables senior leaders to take accountability for and manage performance. The role involves various aspects of information management including performance reporting, supporting the business to complete statutory data returns, interpreting & presenting performance information. The role requires the application of subject matter expertise across the functional areas of the business with skilled matrix working to ensure improved integration with services to align priorities and deliver efficiency. The role provides specialist knowledge within a defined business area to support data quality monitoring and key organisational information systems. Accountabilities<ul>\n<li>Responsible for manipulating data and turning information into insight to provide detailed technical advice to champion the value of information and business intelligence within and outside the organisation.</li>\n<li>Working collaboratively with functional business areas and analysts to make business intelligence available, aligned to the Council's strategic aims and priorities to provide senior leaders with the information required for effective leadership, governance and decision making.</li>\n<li>Responsible for working with a range of data and evidence sources for the development of services and products to agreed standards to enable performance analysis and data interpretation, and translation of information requests.</li>\n<li>Building effective relationships with key business areas to understand and agree management information requirements and working collaboratively to develop solutions that provide access to high quality information to enable services to manage their performance</li>\n<li>Responsible for using quality assurance techniques to empower data owners to understand and repair data quality issues and complete statutory data returns, including reporting on the quality of data held within management information systems and providing recommendations for data quality improvement.</li>\n<li>Responsible for identifying, collecting and reporting the right data sources and then preparing, validating, cleansing and interpreting data to ensure it is fit for purpose. Working with data developers to automate processes.</li>\n<li>Specific individual and shared targets and objectives are defined annually within the performance management framework.</li>\n</ul> The Experience You Will Bring<ul>\n<li>On top of your ability to manipulate data and present with confidence, you'll need strong people skills. You'll work closely with business areas and Analysts, making sure intelligence is aligned to the Council's strategic aims and priorities.</li>\n<li>We're an evidence-led organisation, but you'll also need to understand the complexities of working in a political environment and be able to appreciate and respond to different perspectives.</li>\n<li>We'll also expect you to have advanced user knowledge of Microsoft Office suite including sound experience in manipulating data using Excel and Power BI, enabling you to prepare clear and concise reports and make robust recommendations.</li>\n</ul> Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment. 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Plus, you will receive a volunteer discount on donated goods.\nWe are happy to discuss arranging one of our friendly taster sessions so that you may meet the team and see the shop. Please note - we do have a minimum age requirement in our shops of 18. \nAbout Sue Ryder: Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need. We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse volunteer workforce possible. 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Customer Service job vacancies in Basildon

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Customer Service job vacancies in Basildon

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Customer Service Assistant

Essex County Council

Up to £12541.00 per annum

Hainault Rd, Chigwell IG7 6QX (On-Site)

Posted 3 days ago

Closing in 2 days

Performance Officer

Essex County Council

£28059.00 - £33010.00 per annum + local gov pension

Chelmsford, Essex (On-Site)

Posted 5 days ago

Charity Shop Volunteer

Sue Ryder

Volunteer position

Essex (On-Site)

Posted 30+ days ago

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