{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AppliedJobsView":true,"CandidateRedesign":true,"CvParsing":true,"FullCandidateProfile":true,"HeaderJobsButton":true,"ImageOptimization":true,"JobSearchPreferences":true,"LogosFromSameDomain":true,"MakeWaves":false,"MatchedJobs":true,"NewJobTypes":true,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":true,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1747199978334,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"standard":{"jobs":[{"id":"c275ead5-ba31-44ee-accb-1f3923496871","title":"Helpdesk Operator","employer":"Hertfordshire County Council","department":"","location":"Stevenage","locationType":3,"description":" <h4>Helpdesk Operator Apply Now </h4> Facilities Management Helpdesk <dl>\n<dt>Job Number</dt>\n<dd> HCC27377 </dd>\n<dt>Location</dt>\n<dd> Stevenage </dd>\n<dt>Directorate</dt>\n<dd> Resources </dd>\n<dt>Salary Range</dt>\n<dd> £26,835 opportunity to progress to £30,060 pa pay increase pending </dd>\n<dt>Contract Type</dt>\n<dd> Permanent </dd>\n<dt>Full Time/Part Time</dt>\n<dd> Full Time </dd>\n<dt>Closing date</dt>\n<dd> 14-May-2025 </dd>\n</dl>Job Title: Helpdesk Operator Starting Salary: £26,835 opportunity to progress to £30,060 pa pay increase pending Hours: 37.0 Location: Stevenage/Hybrid Working/With Fixed Rota Contract Type: Permanent Directorate: Resources<h4>About the team</h4><ul>\n<li>The Facilities Management team keep our operational accommodation clean, safe and working efficiently; making sure that it is maintained in the optimum condition within available budgets in order for HCC staff to deliver their services</li>\n<li>This role reports to the Helpdesk Manager</li>\n<li>The Helpdesk takes on average 6,000 calls and 22,000 emails a year from approx. 800 HCC properties, triaging and directing all manner of reactive and remedial maintenance jobs issuing these out both in house operatives and / or contractors</li>\n<li>Core hours 8am-5pm need to be covered, Mon-Fri on a rota basis.</li>\n<li>Monday mandatory office day for whole Team</li>\n<li>Office based to cover early shifts 07.30 -16.00 and 07.45 -16.15</li>\n<li>Late shifts can be hybrid - 08.00 -16.30 and 08.30 -17.00. (please see attached example rota.</li>\n</ul>This role can see the postholder liaising with staff from all Directorates, contractors and sub-contractors.<h4>About the role</h4><ul>\n<li>You will co-ordinate calls that are returned from the Out of Hours cover service and ensure this provision is suitable and effective</li>\n<li>You will respond to emergency / urgent situations that require quick and decisive decision making. Decisions you make could affect the delivery of services at a site.</li>\n<li>You will need to issue appropriate completion targets against all jobs issued from pre agreed criteria</li>\n<li>You will manage the Help Desk module on CPD ensuring all jobs and related information is accurately recorded</li>\n<li>You will follow financial regulations when agreeing quotes, fees and charges</li>\n<li>You will ensure payment applications are processed and paid in line with contractual obligations</li>\n</ul>A day in the life of Facilities Management Helpdesk includes taking a call from a Day Centre reporting a hoist not working to a member of staff being too cold (or hot) in one of the offices at our main sites. Emails requests are also monitored and can include a blocked toilet at a Youth Centre or a roof leak with water ingress through a light fitting or onto expensive electrical equipment at a Fire Station.THIS IS NOT AN IT HELPDESK ROLE.<h4>About you</h4>Essential:<ul>\n<li>Ability to handle customer inquiries and resolve issues efficiently, ensuring a positive customer experience.</li>\n<li>Strong oral and written communications skills</li>\n<li>IT literate – MS Outlook, MS Excel, MS Word, One Drive</li>\n<li>Good negotiating skills</li>\n<li>Decisive & able to make good judgement calls</li>\n<li>Be able to work under pressure</li>\n<li>Team player essential whilst being able to work alone</li>\n</ul>Desirable:<ul>\n<li>Some technical knowledge and understanding on basic mechanical, electrical, plumbing / heating and building maintenance related issues</li>\n<li>Previous call centre type work would be advantageous</li>\n<li>Use of Corporate Property Database – training will be provided</li>\n<li>Understanding of financial regulations</li>\n<li>Understanding of H&S related requirements including SSoW, RAMS, PTW, COSHH, Hot Works</li>\n<li>Knowledge of Asbestos Management</li>\n</ul>This is an interactive and rewarding role working with the wider FM team to deliver services that have a positive impact on the work of HCC staff, allowing them to deliver their services in safe and well-maintained facilities.This job role is within the Corporate Services, level CORP7 job profile. Please locate this via:Job profiles - Corporate servicesTo hear more about this opportunity please contact Tisha Jardine 01992 555569 or 07825 535117 for an informal discussion about the role.Interview Date: 27th, 28th and 30th MayPrevious applicants need not apply.We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.<h4>Available documents</h4><ul><li>Copy of Example of Rota.xlsx</li></ul> ","shortDescription":"","salaryDescription":"£26,835 opportunity to progress to £30,060 pa pay increase pending","publishDate":"2025-05-02T00:00:00.000Z","expirationDate":"2025-05-14T22:59:59.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/4ad3b4c6-e0ba-46f3-85c8-772c78bbb211.png","score":1,"featured":false,"enhanced":false},{"id":"d6984842-5e9c-4cbf-b27f-4ccebdd1c4b7","title":"Customer Interaction Officer","employer":"Hertfordshire County Council","department":"","location":"Stevenage","locationType":3,"description":" <h4>Customer Interaction Officer Apply Now </h4><dl>\n<dt>Job Number</dt>\n<dd> HCC27854 </dd>\n<dt>Location</dt>\n<dd> Stevenage </dd>\n<dt>Directorate</dt>\n<dd> Growth & Environment </dd>\n<dt>Salary Range</dt>\n<dd> £30,559 progressing £33,366 </dd>\n<dt>Contract Type</dt>\n<dd> Permanent </dd>\n<dt>Full Time/Part Time</dt>\n<dd> Full Time </dd>\n<dt>Closing date</dt>\n<dd> 14-May-2025 </dd>\n</dl>Job Title: Customer Interaction Officer Starting Salary: £30,559 progressing £33,366 Hours: 37.0 Location: Stevenage - Hybrid working Contract Type: Permanent Directorate: Growth & Environment<h4>About the team</h4>We are currently seeking a Customer Interaction Officer to join our Customer Interaction Team. This role offers an exciting opportunity to handle highway enquiries in a challenging yet rewarding environment. We are looking for a highly motivated and enthusiastic individual to become part of our dynamic team.<h4>About the role</h4>The position involves managing Complaints from the public and elected officials in a fast-paced setting. The successful candidate will need to effectively manage their time and prioritise tasks.Most Complaints are handled via email, so strong writing skills tailored to different audiences and attention to detail are essential. Our team handles over 2000 cases monthly, requiring logging, chasing, and responding as needed.Each of these cases need to be thoroughly investigated using our various systems. We aim to respond to as many as we can ourselves so you would be expected to learn the highways knowledge and systems to a high level to do this.This role allows you to make a significant impact on the highway service by investigating and responding to various complaints. We encourage a proactive approach to service improvement, which is a key aspect of this position. Covering all aspects of highways, this role provides ample opportunities for learning and growth within the service.<h4>About you</h4>Essential: • Proven track record of delivering excellent customer service. • Previous experience of working to a high standard within agreed KPIs • Strong interpersonal skills • Team working • Excellent communication skills • Competent in working with Microsoft packages including Word, Teams, Outlook and ExcelWe welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Business Support Services, level BUS8 job profile. Please locate this via:Job profiles: Business support servicesTo hear more about this opportunity please contact joe.moir@hertfordshire.gov.uk or magdalena.lennox@hertfordshire.gov.uk for an informal discussion about the role.Interview Date: week commencing 26th of May 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.","shortDescription":"","salaryDescription":"£30,559 progressing £33,366","publishDate":"2025-04-30T00:00:00.000Z","expirationDate":"2025-05-14T22:59:59.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/e8fe5295-9d0e-4935-a591-895dc90e6af8.png","score":1,"featured":false,"enhanced":false},{"id":"21085c1c-73c3-4259-9e83-120ad55728e6","title":"School crossing patrol","employer":"Hertfordshire County Council","department":"","location":"Hertfordshire","locationType":3,"description":" <h4>School crossing patrol Apply Now </h4><dl>\n<dt>Job Number</dt>\n<dd> HCC27170 </dd>\n<dt>Location</dt>\n<dd> Hertfordshire </dd>\n<dt>Directorate</dt>\n<dd> Growth & Environment </dd>\n<dt>Salary Range</dt>\n<dd> £12.26ph </dd>\n<dt>Contract Type</dt>\n<dd> Permanent </dd>\n<dt>Full Time/Part Time</dt>\n<dd> Part Time </dd>\n</dl>Job Title: School crossing patrol Starting Salary: £12.26ph Hours: 7.5 per week Monday to Friday; 8am-9am and 3pm - 3:45pm. Location: Hertfordshire Contract Type: Permanent Term time only & area relief positions to cover absences Directorate: Growth & Environment<h4>About the team</h4>We employ over 150 paid school crossing patrols, who safely ensure children and other pedestrians are escorted across roads. Each patrol will have a team lead that provides the patrols with supervision and support.We currently have vacancies at the following schools:Swing Gate (afternoons only) - Berkhamsted Brookland - Cheshunt St Pauls - Chipperfield Chorleywood School - Chorleywood Colney Heath School - Colney Heath Crabtree - Harpenden Manland - Harpenden The Grove Junior - Harpenden Hobbs Hill Wood - Hemel Hempstead Norton St Nicholas – Letchworth Fawbert & Barnard (afternoons only) - Sawbridgeworth Reedings – Sawbridgeworth Woodhall - South Oxhey St Andrews (relief) – Stanstead Abbots Bishopswood - Tring St. Catherines – Ware Bromet - Watford Holwell - Welwyn Garden City<h4>About the role</h4>We have various opportunities across schools in Hertfordshire. You’ll be able to select your location preferences within the application form, and we’ll be in touch with you to discuss what opportunities are available in these locations.The duties include:<ul>\n<li>Ensure the safety of children, parents and other pedestrians waiting to cross or whilst crossing the road.</li>\n<li>Take appropriate action when emergency or hazardous situations arise.</li>\n<li>Give clear signals to drivers, so as to stop traffic in a safe and courteous manner.</li>\n<li>Regularly assess the risks associated with operating at the crossing site.</li>\n<li>Encourage pedestrians to use the crossing point and to have regard for the needs of people with disabilities.</li>\n</ul><h4>About you</h4><ul>\n<li>No previous experience is required, and full training will be provided along with a uniform</li>\n<li>Have great customer service with children, drivers, parents, and teachers</li>\n<li>You'll need to be able to work every school day, therefore you won’t be able to take holidays in term time.</li>\n<li>Ability to communicate confidently with adults and children, therefore good interpersonal skills are required.</li>\n<li>To be able to judge and foresee hazardous situations as they occur in relation to traffic.</li>\n<li>To be able to stand throughout and walk continuously for the duration of a shift, holding a school crossing patrol sign (up to 2kg) (up to 45 minutes).</li>\n<li>A sound road sense and an awareness of the effect of weather conditions on road users.</li>\n<li>To be able to work in all weather conditions.</li>\n</ul>This job role is within the Operational Services, level OPS2 job profile. Please locate this via: Job profiles - Operational servicesHow do I find out more?Email: scp.enquiries@hertfordshire.gov.uk or Telephone: 01992 556803Benefits of working for us<h4>How to apply</h4>As part of your online application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.If you do not have a CV, please contact via email: scp.enquiries@hertfordshire.gov.uk or Telephone: 01992 556803.<h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure & Barring Service (DBS) check.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). 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With highly developed interpersonal skills you will be confident in advising residents of how to dispose of their waste. Ability to remain calm under pressure, work safely and follow procedures. Be able to maintain a high level of service in all weather conditions. Have experience of working under prolonged periods of sustained physical effort. Be able to support and manage a team of operatives. Be the first aider and fire marshal on site.All training is provided including but not limited to First Aid, Fire Marshall, Manual Handling and Plant. Opportunity to progress within the team. This job role is within the Operational Services, level OPS5 job profile. 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Customer Service job vacancies in Hatfield

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4
Customer Service job vacancies in Hatfield

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Closing today

Helpdesk Operator

Hertfordshire County Council

£26,835 opportunity to progress to £30,060 pa pay increase pending

Stevenage (On-Site)

Posted 12 days ago

Closing today

Customer Interaction Officer

Hertfordshire County Council

£30,559 progressing £33,366

Stevenage (On-Site)

Posted 14 days ago

School crossing patrol

Hertfordshire County Council

£12.26ph

Hertfordshire (On-Site)

Posted 14 days ago

Senior Site Operative

Hertfordshire County Council

£26,386 progressing to £27,662

Hertfordshire (On-Site)

Posted 30+ days ago

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4 Customer Service job vacancies in Hatfield

Job alerts

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Helpdesk Operator

Customer Interaction Officer

School crossing patrol

Senior Site Operative

4
Customer Service job vacancies in Hatfield