{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AppliedJobsView":true,"CandidateRedesign":true,"CvParsing":true,"FullCandidateProfile":true,"HeaderJobsButton":true,"ImageOptimization":true,"JobSearchPreferences":true,"LogosFromSameDomain":true,"MakeWaves":false,"MatchedJobs":true,"NewJobTypes":true,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":true,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1748737185396,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"standard":{"jobs":[{"id":"16f74b1d-3193-40a2-a2ad-b346f12b0b18","title":"Investigation Officer","employer":"Peabody","department":"","location":"Westminster","locationType":2,"description":"Peabody is committed to protecting its homes and resources by ensuring our tenancies are used lawfully and fairly. As an Investigation Officer, you’ll play a critical role in identifying tenancy fraud, recovering misused homes, and supporting Peabody’s efforts to maintain integrity and trust in our communities.\nYour day might start by reviewing a tenancy flagged for suspicious activity, planning a visit to a property, or interviewing a resident about a potential breach. You’ll carry out detailed investigations, gather and document evidence, and work with legal teams to progress cases through to enforcement. Whether you’re preparing case files, attending court, or collaborating with external fraud teams, you’ll be central to protecting our homes and the people who rely on them.\nYou’ll be part of a small, skilled fraud team, working closely with housing officers, legal specialists, and partner agencies across London. If you're resilient, detail-oriented, and confident in managing sensitive investigations, this role offers the chance to make a real difference.\nYou’ll be based in the North West region, with regular travel across sites and offices throughout London and outside if needed. You’ll need to be flexible to work onsite 2–3 days a week, with out-of-hours visits when required, often at short notice.\nTo be successful in this role, you’re:\n<ul>\n<li>Experienced in tenancy fraud investigations or similar enforcement activity (ASB, housing)</li>\n<li>Knowledgeable in social housing regulation and tenancy law</li>\n<li>Comfortable preparing legal case files and presenting evidence in court</li>\n<li>Confident in interviewing residents, managing conflict, and making safeguarding referrals</li>\n<li>Flexible and able to travel throughout the regions between 7am and 7pm</li>\n<li>Willing to work towards an Accredited Counter Fraud Specialist (ACFS) qualification If not already held.</li>\n<li>Resilient, self-motivated, and able to manage sensitive information with care</li>\n</ul>\nHere just a few of the benefits for working at Peabody: \n<ul>\n<li>30 days’ annual holiday, plus bank holidays</li>\n<li>Two additional paid volunteering days each year</li>\n<li>Flexible benefits scheme, including family-friendly benefits and access to a discount portal</li>\n<li>4 x salary life assurance</li>\n<li>Up to 10% pension contribution</li>\n</ul>\nClosing date: 8th June 2025 at midnight. \nPLEASE NOTE: Peabody does not provide sponsorship as a licensed UK employer.","shortDescription":"Peabody seeks an Investigation Officer to combat tenancy fraud, conduct investigations, and work with legal teams to enforce cases.","salaryDescription":"£39,500 pa + benefits","publishDate":"2025-05-27T15:11:00.000Z","expirationDate":"2025-06-08T22:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/1fc62e1c-c30e-4ce2-a206-515eaabd93e2.png","score":1,"featured":true,"enhanced":true},{"id":"edecdfd8-a7ae-4632-919c-31e80fc10f22","title":"Service Resolution Manager","employer":"Newlon Housing Trust","department":"","location":"Tottenham Hale","locationType":2,"description":"Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.\nAt Newlon we want to deliver great services. Sometimes things go wrong, and we want to provide a quick, reliable and transparent complaint resolution service. We are looking for an experienced Service Resolution Manager or Complaint Handler who is tenacious and likes to find resolutions for our residents to help us meet our goals.\nWith a background in service delivery and proven experience and success in a problem solving, you will be customer focused and be committed to resolving issues effectively and to a very high standard of customer satisfaction.\nConfident when working with a range of IT systems and specialist packages, you will be an excellent communicator who is able to work collaboratively with a wide range of people providing a supportive and empathic service to our customers. You will also be skilled in interpreting statistical information to ensure budgets are maintained and deadlines are achieved.\nIn return, you can expect 27 days holiday (pro rata), a non-contributory pension, excellent benefits, and a flexi scheme. You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.\nFor further information and to apply, please click on the apply link above.\nClosing date is 23:59 on Tuesday 10 June 2025.\nOnline assessments will be held between Friday 13 and Monday 16 June 2025. \nInterviews will be held in-person on Friday 20 June 2025. \nNewlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. \nNo agencies please.","shortDescription":"","salaryDescription":"£39,416 per annum pro rata plus opportunity to earn bonus related pay","publishDate":"2025-05-28T10:32:00.000Z","expirationDate":"2025-06-10T22:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/ab0d3d41-454c-4cbe-9fc7-22b0bf7df137.jpg","score":1,"featured":false,"enhanced":false},{"id":"55f3cea2-5f3b-4770-869c-21e3403de14d","title":"Contracts and Accreditation Officer","employer":"London Borough of Ealing","department":"","location":"Ealing","locationType":2,"description":"An exciting opportunity has arisen for a Contracts & Accreditation Officer, and you will be a part of the Contracts & Market Engagement Team and have a key role in ensuring that adult care services are contract managed effectively and provides quality assurance.\nAbout the role\nWe are committed to providing good quality services for vulnerable adults in receipt of social care in Ealing. You will work closely with external support provider market, to ensure contracts and effective contract monitoring are in place. Some of your key tasks will be:\n<ul>\n<li>To visit and Contract Monitor providers we commission with good knowledge base of contractual arrangements in place and regulatory bodies regulations to ensure providers are compliant.</li>\n<li>To complete telephone monitoring to ensure the voice of our customers is heard.</li>\n<li>Navigate confidently on different platforms to export intelligence and information quickly.</li>\n<li>Compile reports and present at high level meetings.</li>\n<li>Respond quickly to non-compliance contractual issues raised.</li>\n<li>Engage regularly with different teams such as social work, safeguarding, finance, and accountancy.</li>\n<li>Ability to work on own initiative and manage own workload.</li>\n</ul>\nThe successful candidate will be enthusiastic, resilient, organised and will be able to demonstrate that they have knowledge of contracts management and monitoring experience of social care contracts.\nThis is a demanding role, offering variety and an opportunity to learn new skills and develop your knowledge. The successful postholder will be someone who can communicate and negotiate effectively both verbally and in writing to achieve the best outcomes for borough residents and secure best value for the Council.\nYou will be offered regular supervision and support, access to training opportunities, and experience the benefits of working with friendly and supportive colleagues. Ealing is a diverse community with excellent amenities, which helps to make it a great place to live and work.\nSome of the key skills you can offer:\nThe ability to work accurately and under time pressure is paramount. Ideally you will have previous customer service experience in the Adult Social Care or Health fields. Good organisational skills and the ability to work with a wide variety of diverse people are also important.\nThis role is deemed customer facing and as such you must have a command of spoken English which is sufficient to enable you to effectively perform the role.\nEaling council is committed to safeguarding children and vulnerable adults and expects all staff to share this commitment. Ealing council follows safer recruitment practices to protect children and vulnerable adults. This role will be subject to an Enhanced Disclosure and Barring Service (DBS) check and Ealing council’s enhanced vetting process.\nYou must have the right to work in the UK. Evidence for the right to work in the UK will be requested at the interview stage.\nIt is an exciting time to join us, here at Ealing Council. If you would like to make a positive difference to our residents and borough, then we’re looking forward to hearing from you.\nWe’ve tried to make this website as accessible as possible. You can use the accessibility widget on the right hand side to make it more accessible to you and your needs.\nEaling Council is committed to creating good jobs and delivering on its connected communities’ agenda. We are committed to equality of opportunity, to being fair and inclusive.\nWe therefore welcome applications from all residents of the borough, we particularly welcome applications from candidates who are entering the employment market in the early stages of their career and mid-career professionals, who are currently underrepresented in Ealing’s workforce.\nPlease note all applications will be determined on merit.\nIf you are shortlisted and invited to interview, you will be required to present a presentation on a specific topic.\nFull details of the job requirements, including essential requirements, can be found in the job profile (attached below).\n<a href=\"https://www.ealing.gov.uk/download/downloads/id/20623/role_profile.pdf\">Role profile</a>\n<a href=\"https://www.ealing.gov.uk/download/downloads/id/18483/ex-offenders_policy.pdf\">Ex-Offenders Policy</a>","shortDescription":"","salaryDescription":"£43,299.00 - £46,512.00 pa inclusive (Grade 10)","publishDate":"2025-05-21T13:08:00.000Z","expirationDate":"2025-06-09T22:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/44b6ed88-434d-4d8a-a614-4058398c3860.png","score":1,"featured":false,"enhanced":false},{"id":"bbdf5d45-1fbb-49ca-ac67-044f60708a5d","title":"Service Point Officer","employer":"Southwark Council","department":"","location":"Peckham","locationType":2,"description":"<div class=\"page-section\">\n<div class=\"\">\n<div class=\"row jb-content\">\n<div class=\"section-content col-lg-9 col-md-9 col-sm-9 col-xs-12\">\n<div class=\"rich-editor-text\">\n<h2>Why Southwark?</h2>\nSouthwark Council is the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues such as The Shard, The Tate Modern and Borough Market, and we are home to approximately 250+ faith groups, along with many social enterprises.\nAt Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities.\nOur refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.\n<h2>The role</h2>\nAt the heart of Southwark’s community, the Service Point Officer role offers an exciting opportunity to directly support and assist residents with a wide range of council services. Based at our busy front-of-house service point, you’ll be the welcoming face of the council, resolving queries, providing information, and helping people navigate their way through services such as housing, council tax, benefits, and more. This is a vital position where you’ll be engaging with customers face-to-face, often handling multiple and sometimes complex enquiries in a single visit.\nAs a Service Point Officer, you’ll play a key role in ensuring customers receive timely and accurate responses to their concerns, often resolving matters there and then, without the need for further follow-up. Whether it’s accessing systems to find information, raising service requests, processing payments, or guiding customers through the council’s website, your support helps ensure a seamless and positive experience for every visitor. You’ll also keep accurate records and take appropriate action on requests, maintaining high standards of service and data security.\nThis is a collaborative and fast-paced environment where every day brings something new. You’ll work closely with colleagues and services across the council, contributing to team meetings, service improvements, and ongoing training and development. By ensuring every resident receives respectful, helpful, and efficient service, you’ll be part of making Southwark a place we can all be proud of.\nKey responsibilities:\n<ul>\n<li>Deliver face-to-face customer service that’s professional, friendly, and solution-focused</li>\n<li>Resolve a variety of customer enquiries at first point of contact using council systems</li>\n<li>Raise service requests and update records to ensure swift follow-up and resolution</li>\n<li>Support customers in accessing services and completing forms online</li>\n<li>Handle payments and maintain accurate records in line with data protection policies</li>\n<li>Work collaboratively with colleagues to continuously improve the customer experience</li>\n</ul>\nHow will you make an impact as our Service Point Officer?\n<ul>\n<li>Knowledge of customer services, ideally within a local government setting</li>\n<li>Understanding of Housing, Council Tax, and Benefits services</li>\n<li>Experience delivering face-to-face support in a fast-paced environment</li>\n<li>Skilled in using Microsoft Office and other digital systems</li>\n<li>Strong written and verbal communication skills</li>\n<li>Ability to manage conflicting priorities and meet deadlines</li>\n<li>Confident working independently and as part of a team</li>\n<li>A commitment to equality, inclusion, and excellent service delivery</li>\n</ul>\n<h2>Additional information</h2>\nThis role is fixed term for 12 months. Any internal applicants are encouraged to seek agreement from their substantive line manager if considering this is as a secondment opportunity.\nEmployee benefits:\nYou’ll join a motivated, driven, and supportive team that values each of its members and strives for excellence. You’ll also be part of a successful, high-achieving development team making a real difference to the lives of residents across the borough. In return for all your hard work, skills and experience, you will receive:\n<ul>\n<li>A competitive base salary (pro rata for part time staff)</li>\n<li>Strong supportive senior management team</li>\n<li>Regular one to one supervision</li>\n<li>Professional development & training opportunities</li>\n<li>Clear career development pathways</li>\n<li>Agile and flexible working arrangements</li>\n<li>Local Government Pension Scheme (LGPS)</li>\n<li>Season ticket and cycle loans</li>\n<li>Annual Leave starting at 27 days per year, increasing to 35 (with length of service) (pro rata for part time staff)</li>\n<li>Wellbeing programme</li>\n<li>HSF Health plan and eye care scheme</li>\n<li>EAP employee assistance programme, confidential counselling and support</li>\n<li>Social clubs and staff groups</li>\n</ul>\nGuaranteed Interview Scheme:\nAs part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:\n<ul>\n<li>Members of the Armed Forces and veterans</li>\n<li>Are currently in care, or have previously been in care</li>\n<li>If you consider yourself to be disabled or if you have a long-term health condition.</li>\n</ul>\n<h2>Recruitment timetable</h2>\nClosing date: Monday 2nd June 2025 at 23:00\nInterview date: Monday 16th June 2025\nWe are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our <a href=\"https://www.southwark.gov.uk/engagement-and-consultations/southwark-stands-together\">Southwark Stands Together programme</a>. We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.\nAttachments\n<ul>\n<li><a href=\"https://emea3.recruitmentplatform.com//tlk/pages/fo/download_job_file.jsp?ID=PEHFK026203F3VBQB796G7VQF&nDocumentID=2498055&ptId=104339\">Click here to view the Job Description and Person Specification</a></li>\n</ul>\n</div>\n</div>\n</div>\n</div>\n</div>\n<div class=\"page-section\">\n<div class=\"jb-row-bottom-bar \">\n<div class=\"row\"> </div>\n</div>\n</div>","shortDescription":"","salaryDescription":"Salary Range (Full time equivalent) £34,275 - £40,344","publishDate":"2025-05-21T08:14:00.000Z","expirationDate":"2025-06-02T22:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/9783edcc-41c9-4777-b372-12440157f979.jpg","score":1,"featured":false,"enhanced":false},{"id":"765bb3f8-344e-4802-bcbd-104e0f100b85","title":"Service Charge Officer","employer":"Southern Housing","department":"","location":"Croydon","locationType":3,"description":"The role We are currently seeking 2 x experienced Service Charge Officer to join our Service Charge team. As a Service Charge Officer you will report to a Service Charge Manager, you are responsible for delivering a high-quality service to service charge payers and other stakeholders. You will work collaboratively with colleagues and teams across Southern Housing to support and contribute to the transformation of our Service Charge delivery Please note this job is based out of our Croydon office and you will be expected to work 3 days in the office. What you'll do<ul> <li>Accurately calculating, constructing, and issuing all estimated and actualised service charges ensuring compliance with legal deadlines, contractual agreements, policies, and procedures enabling full recoverability of costs, focusing on complex cases</li> <li>Delivering a customer-centric, expert service for service charge payers, dealing with residents directly to resolve complex customer queries and working with internal colleagues to ensure the resolution of complaints, disputes, and dissatisfaction.</li> <li>Supporting the building and embedding of the systems and processes required to support the transformation of Service Charge delivery.</li> <li>Working proactively with the managers to help with integration and management of two legacy systems and stock, and help create standardised best practice and processes</li> <li>Reviewing and maintaining procedures to facilitate full recovery of service chargeable expenditure.</li> <li>Maintaining strong business partnering relationships with key budget holders and service managers, to develop scheme knowledge and enable the accurate allocation and consistent setting of service charges</li>\n</ul>What you need<ul> <li>Experienced in service charge analysis, with a robust understanding of residential and commercial service charge management, including current legislative requirements and sector best practice</li> <li>Strong organisational skills, able to control and deliver a range of tasks to meet deadlines</li> <li>Experience of working with councillors, the wider community, and other external partners</li> <li>Excellent communication skills (written and oral)</li> <li>Excellent financial and numerical skills</li>\n</ul>Closing date: Monday 2nd June 2025 at 23:59 Shortlisting dates: From 3rd June 2025 Interview dates: W/c 9th June 2025 \"We appreciate the effort and authenticity that candidates bring to our recruitment process. To ensure fairness and a true reflection of each applicant's qualifications, we kindly request that all submissions be personally written and not generated by artificial intelligence (AI). Applications that are identified as AI-generated may not be considered. Thank you for understanding and for sharing your unique experiences with us.\" About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare & dental Birthday leave Retailers discounts Cycle to work Buy & sell annual leave Season ticket loan In-house academy & career development Flexible working Inclusion & Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.","shortDescription":"","salaryDescription":"Circa £40,000 Per annum","publishDate":"2025-05-20T00:00:00.000Z","expirationDate":"2025-06-02T00:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/e8cc9ad0-524f-44be-9fbd-284e7e92419a.jpg","score":1,"featured":false,"enhanced":false},{"id":"735f6a6a-133d-426e-b79d-589189499638","title":"Charity Shop Volunteer","employer":"Sue Ryder","department":"","location":"London","locationType":3,"description":"Charity Shop Volunteer Be there when it matters as a Sue Ryder Volunteer As a Sue Ryder Volunteer in one of our charity shops, you will be one of the store’s friendly faces, helping us to provide the best customer experience whilst playing an important role in raising funds for our Palliative and Bereavement services.\nThe role: Our Sue Ryder shop volunteer roles are filled with variety and can cover many aspects of the role of a shop volunteer including:\n• Donations and Gift Aid – meet donors, receive donations, sign donors up to Gift Aid • Sorting, labelling, pricing of stock • Greeting and helping customers • Serving customers on the till (training provided) • Maintaining shop displays, re-stocking, • Light cleaning/tidying duties to keep the shop inviting and well presented\nMore bespoke roles may include: • PAT testing • Upcycling • Social media and photography About you: • Enjoy helping and engaging with customers • Be enthusiastic and pro-active • Have the ability to work as part of a team • Be reliable Working as a volunteer at one of our Sue Ryder shops is not only a rewarding way to learn new and transferable skills but also a fantastic chance to make new friends and become part of your local community. Plus, you will receive a volunteer discount on donated goods.\nWe are happy to discuss arranging one of our friendly taster sessions so that you may meet the team and see the shop. Please note - we do have a minimum age requirement in our shops of 18. \nAbout Sue Ryder: Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need. We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse volunteer workforce possible. 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Customer Service job vacancies in Wembley

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6
Customer Service job vacancies in Wembley

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Featured job

Enhanced job

Investigation Officer

Peabody

£39,500 pa + benefits

Westminster (Hybrid)

Posted 5 days ago

Peabody seeks an Investigation Officer to combat tenancy fraud, conduct investigations, and work with legal teams to enforce cases.

Service Resolution Manager

Newlon Housing Trust

£39,416 per annum pro rata plus opportunity to earn bonus related pay

Tottenham Hale (Hybrid)

Posted 4 days ago

Contracts and Accreditation Officer

London Borough of Ealing

£43,299.00 - £46,512.00 pa inclusive (Grade 10)

Ealing (Hybrid)

Posted 11 days ago

Closing in 1 day

Service Point Officer

Southwark Council

Salary Range (Full time equivalent) £34,275 - £40,344

Peckham (Hybrid)

Posted 11 days ago

Closing in 1 day

Service Charge Officer

Southern Housing

Circa £40,000 Per annum

Croydon (On-Site)

Posted 12 days ago

Charity Shop Volunteer

Sue Ryder

Volunteer position

London (On-Site)

Posted 30+ days ago

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6 Customer Service job vacancies in Wembley