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As Concierge Supervisor for the South region, you’ll play a key role in delivering a safe, welcoming and customer-first concierge service across our flagship housing schemes. Leading a team of concierge officers, you’ll ensure that our residents, guests and visitors receive a professional, responsive service every time.What you’ll do:You’ll be the go-to person for concierge teams across two sites in the South region - motivating your team, monitoring performance, and making sure shifts are always covered. You’ll lead by example at the front desk, help with complex enquiries, and step in when escalations arise.From handling building access, parcels, CCTV, and fobs to liaising with contractors and supporting residents during emergencies, you’ll ensure the concierge function runs smoothly and professionally. Your focus will be on creating a joined-up, customer-focused experience that prioritises safety, dignity, and service excellence.You’ll also oversee day-to-day operations, ensuring compliance with building safety and service standards and manage shift planning and rotas, covering absences and supporting out-of-hours colleagues. You’ll support training needs, coach new starters, and help embed consistent working practices.You’ll build positive relationships with residents, acting on feedback and attending resident meetings and you’ll collaborate with internal teams and contractors to resolve issues promptly and effectively.To succeed in this role, you’ll need to work flexibly, including early mornings, evenings and weekends where needed. You’ll split your time between your two sites, supporting your team on the ground, ensuring consistent service delivery, and responding to changing priorities.You’ll need to be hands-on, highly organised, and someone who leads from the front. You’ll remain calm under pressure and always be ready to support your team or step into a situation when required.We have two positions available; one will cover Southmere and Parkside, the other will cover New Mansion Square and Burridge Gardens.What you’ll need:<ul><li>Experience supervising or managing a front-line team and driving performance, ideally in a residential or similar front of house setting</li><li>A strong customer service background with a passion for delivering quality services.</li><li>Confidence using digital tools and IT systems for rota planning, incident reporting and communications.</li><li>Knowledge of estate and building safety, safeguarding, and health and safety protocols.</li><li>Be able to use analyse and report on data</li></ul>A full UK driving licence and access to a car is desirable, but not essential.Why Join Us?Joining this team offers a challenging and rewarding role within a fast-paced and diverse environment. The position provides the opportunity to make a real impact by leading a team and delivering exceptional customer service across the organisation, contributing to its growth and successWhen you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empoweredWhat we offer:<ul><li>30 days’ annual holiday plus bank holidays </li><li>Two additional paid volunteering days each year </li><li>Flexible benefits scheme, including family friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>Up to 10% pension contribution</li></ul>Please read before applying:Stage one Teams interviews will take place on 27th OctoberStage two Teams interviews will take place on 5th NovemberYou must be eligible to work in the UK to apply for this vacancy. Peabody are not able to offer Visa sponsorship.We reserve the right to close this advert early if we receive a high volume of suitable applicationsIf you have any questions about this role, please Talent Specialist, Caroline at <a href="mailto:caroline.seery@peabody.org.uk" target="_blank">caroline.seery@peabody.org.uk</a> 





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Peabody

Concierge Supervisor

Executive Group Director, Customer ServicesSalary: Competitive Location: Stratford, London or Trafford, Manchester Closing date: Tuesday 28th October, 9amWould you like the opportunity to shape the future of customer service for one of the UK’s largest housing associations, improving the resident experience and opportunities for 250,000 residents across more than 109,000 homes? At L&amp;Q, we believe passionately that people’s health, security and happiness depend on the place they call home. Our purpose is to provide homes and neighbourhoods that everyone can be proud of.We are seeking an exceptional leader to take on the role of Executive Group Director, Customer Services, driving excellence across housing management, customer services, income management, leasehold and homeownership services, our supported living subsidiary (L&amp;Q Living) and our charitable community foundation (L&amp;Q Foundation).This is a pivotal moment to join us. Our new corporate strategy is set to launch in 2026, and you will play a key role helping shape and lead its implementation. This is an exciting opportunity to influence the future direction of services to residents at L&amp;Q and ensure this is truly designed with residents at its heart.The successful candidate will proactively drive the design and delivery of good landlord services and will challenge L&amp;Q to ensure that these are resident-focused, as well as being reliable, repeatable and consistent. You will champion L&amp;Q’s commitment to social purpose and lead on our commitment to work with communities to create thriving and sustainable neighbourhoods. You will also be a key member of L&amp;Q’s Executive Group, working collaboratively with fellow directors to shape the strategic direction of the organisation. You will value being part of a high-performing executive team and contribute to a culture of shared leadership and accountability where we take time together to reflect, develop and lead as a collective.You will bring excellent leadership skills, be innovative in your approach and have a solid track record of working in large and complex organisations with a focus on the development of sustainable, efficient, customer-led improvements. You will be able to evidence that you have developed and delivered creative and successful customer solutions or change projects. You’ll need to be politically sensitive and will understand the regulatory landscape in which we operate, bringing in-depth experience of housing-related legal and compliance requirements across areas including home ownership and rental legislation, and housing-related contract law.Key to the success of this role will be the ability to engage residents and communities through a strong, collaborative relationship with our Resident Services Board, alongside MPs, local authorities and community partners.If you are excited by this fantastic opportunity and would like to learn more about how you could help us achieve our ambitions, then please reach out to our partners at GatenbySanderson.Rosie Gunn on 07964 841 007, Tim Hills on 07393 011 130 Or visit the microsite by clicking here: <a href="https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fjoin-lq.co.uk%2F&amp;data=05%7C02%7Cemily.james%40gatenbysanderson.com%7Cdc52cca267574c4e4c0408de00c77fd4%7C9ae6db0e23ea4e89bd999e3ad2a2d457%7C1%7C0%7C638949054017938251%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=UhvXdFPRQDnr%2B71A1qGyb0N5IcOfgAcroxzVNYp%2BL%2Fk%3D&amp;reserved=0" target="_blank">https://join-lq.co.uk/</a>Closing date: Tuesday 28th October 2025 – 9amWe are committed to building a truly diverse and inclusive leadership team. We value diversity in all its forms, including gender, ethnicity, disability, age, sexual orientation and identity and recognise the importance of representation at senior levels. As part of our commitment, we guarantee an interview for at least one female candidate and one candidate from an ethnically diverse background for all senior leadership roles, provided they meet the essential criteria.





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London and Quadrant Housing Trust

Executive Group Director, Customer Service

Please note this role is a 12 month fixed term contract. We’re looking for a Customer Care Coordinator to join our team and help deliver a high-quality, responsive service to our residents from pre-construction of our new build homes through to handover and occupation. You’ll be the key point of contact for customers, contractors, and internal teams, ensuring that every new home meets expectations and that any issues are resolved quickly and professionally. This is a dynamic role where you’ll be involved in everything from snagging and home demonstrations to defect resolution and customer support, helping to create a positive experience for every resident.What you'll doOn a day-to-day basis, you’ll carry out pre-move-in snagging checks, organise and deliver home demonstrations, and ensure handover documentation is complete and accessible. You’ll liaise with residents to log and resolve snagging issues, support the Delivery Team during construction, and attend progress meetings on site with the contractors. You’ll manage customer queries via email and phone, visit homes to resolve issues early, and maintain accurate records across housing management systems. You’ll also support the Customer Care Manager by reporting on key issues and ensuring service levels and KPIs are consistently met. You will be required to attend the office 1 day a week with 1 or 2 days out on site.What you'll need<ul><li>Experience in defects resolution, aftercare, or repairs within social housing or private sector</li><li>Strong communication and negotiation skills with internal and external stakeholders</li><li>Good understanding of the construction process and project management principles</li><li>Excellent organisational skills and attention to detail, especially when reviewing documentation</li><li>Confidence in delivering exceptional customer service and managing expectations effectively</li></ul>Why Join Us?When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.What We Offer <ul><li>30 days’ annual holiday, plus bank holidays </li><li>two additional paid volunteering days each year </li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>up to 10% pension contribution</li></ul>If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.If you have any questions about this role, please email Talent Specialist, Chloe Singleton at <a href="mailto:chloe.singleton@peabody.org.uk" target="_blank">chloe.singleton@peabody.org.uk</a>Interviews will be taking place Monday 27th October We may close this advert before the advertised closing date, depending on the number of applications received. PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.





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Customer Care Coordinator

Reference: SEP20252307Benefits: Competitive salary, 29 days annual (pro rata for part time), 4% - 6% pension contribution and much moreAttachments:<ul><li><a href="https://vacancyfiller.s3.eu-west-1.amazonaws.com/UploadedFiles/AdvertAttachments/2025/mfKADvsomzo3klaOCjElJw%253d%253d/4e5e3048-83a1-4966-9b69-6bc2f1e95817?X-Amz-Expires=604800&amp;response-content-disposition=attachment%3B%20filename%3D%22ComplaintsResolutionOfficerRole%282%29.docx%22&amp;response-content-type=application%2Fvnd.openxmlformats-officedocument.wordprocessingml.document&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=AKIAJSKWO7UNT66QDLJQ/20251004/eu-west-1/s3/aws4_request&amp;X-Amz-Date=20251004T040027Z&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=b6535b32d1489e46a6eebb8e6953574dfe35e5bf47a20d9db0f5bbc0bf52eded" target="_blank">ComplaintsResolutionOfficerRole(2).docx</a></li><li><a href="https://vacancyfiller.s3.eu-west-1.amazonaws.com/UploadedFiles/AdvertAttachments/2025/mfKADvsomzo3klaOCjElJw%253d%253d/21ccc1a3-e634-4137-a536-d901f3c012e1?X-Amz-Expires=604800&amp;response-content-disposition=attachment%3B%20filename%3D%22RecruitmentPack_2024%281%29%282%29.pdf%22&amp;response-content-type=application%2Fpdf&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=AKIAJSKWO7UNT66QDLJQ/20251004/eu-west-1/s3/aws4_request&amp;X-Amz-Date=20251004T040027Z&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=d71fddb26115df7876d0ec4a98fd27d4f013eda4a993ae635912fcc6e3611821" target="_blank">RecruitmentPack_2024(1)(2).pdf</a></li></ul>Join Our Team as a Complaints Resolution OfficerThe Complaints Officer plays a vital role in delivering a fair, transparent, and customer-focused complaints process. You will be responsible for investigating and responding to Stage 1 complaints in a timely and high-quality manner, providing written responses that reflect empathy, clarity, and a strong understanding of the issue. We are focused on re-building trusted relationships with our tenants through the creation of a new team, that will drive up the standards of complaint resolution here at Wandle. What You’ll Do:<ul><li>Investigate &amp; Respond: Tackle Stage 1 complaints with clear, empathetic, and timely written responses.</li><li>Triaging &amp; Collaboration: Manage the complaints inbox, triage new cases, and work closely with colleagues across the organization to resolve issues.</li><li>Drive Improvements: Identify service challenges, provide constructive feedback, and champion quality assurance to uphold our high standards in customer care.</li></ul>What We’re Looking For:<ul><li>Experience: Minimum 1-2 years’ experience handling complaints for a Housing Association.</li><li>Expertise: Skilled in complaints investigations.</li><li>Professional: Great at writing letter responses to residents.</li><li>Setting Standards: A role model for what great customer service looks like.</li><li>Challenge Status Quo: Confident holding people to account.</li><li>Accountable: Proactive and solution focused.</li></ul>Ready to make a real impact? Apply now!Closing date: 15 October 2025 at 11:59pmShortlisting: 16 &amp; 17 October 2025Telephone Interviews: 21-23 October 2025Interviews: 27-31 October 2025Please note, Wandle is not able to support any visa sponsorship requests. You need to have the right to work in UK to be considered for this role.





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Wandle Housing Association

Complaints Resolution Officer

Reference: SEP20252306Benefits: Competitive salary, 29 days annual (pro rata for part time), 4% - 6% pension contribution and much moreAttachments:<ul><li><a href="https://vacancyfiller.s3.eu-west-1.amazonaws.com/UploadedFiles/AdvertAttachments/2025/mfKADvsomzotwdyWirGYzg%253d%253d/9562a207-4c65-4552-8d77-405a5752fbca?X-Amz-Expires=604800&amp;response-content-disposition=attachment%3B%20filename%3D%22RecruitmentPack_2024%281%29%282%29.pdf%22&amp;response-content-type=application%2Fpdf&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=AKIAJSKWO7UNT66QDLJQ/20251004/eu-west-1/s3/aws4_request&amp;X-Amz-Date=20251004T040011Z&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=75520eedf481167a119e0ee4055d4bf2b94ee15769a969a459ab906dd755c4b8" target="_blank">RecruitmentPack_2024(1)(2).pdf</a></li><li><a href="https://vacancyfiller.s3.eu-west-1.amazonaws.com/UploadedFiles/AdvertAttachments/2025/mfKADvsomzotwdyWirGYzg%253d%253d/e53c5c70-a65d-4901-94d5-d188c7e9c6cb?X-Amz-Expires=604800&amp;response-content-disposition=attachment%3B%20filename%3D%22ComplaintsImprovementManagerJD%282%29.pdf%22&amp;response-content-type=application%2Fpdf&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=AKIAJSKWO7UNT66QDLJQ/20251004/eu-west-1/s3/aws4_request&amp;X-Amz-Date=20251004T040011Z&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=6ff049881d1a786106e4f3679c61526a3d76216f59b18b1824057936384f93ef" target="_blank">ComplaintsImprovementManagerJD(2).pdf</a></li></ul>Complaints Improvement Manager - London, England - Hybrid 2 office days per week - Circa £60,000 The Complaints Improvement Manager will be responsible for the full end-to-end complaints process, and act as Wandle's subject matter expert on complaints handling. We are focused on re-building trusted relationships with our tenants through the creation of a new team, that will drive up the standards of complaint resolution here at Wandle. What You’ll Do:<ul><li>Leadership: Lead and develop a team of Complaints Officers to deliver a high performing, customer focused service. </li><li>Management: Manage the end-to-end complaints process, ensuring timely triage, effective investigation, and high quality responses. </li><li>Coordination: Coordinate responses to the Housing Ombudsman, manage the portal, and ensure learning from decisions is shared. </li><li>Expertise: Be our subject matter expert on complaints handling.</li><li>Organisation: Ensure effective document control and record keeping to ensure transparency and accountability.</li></ul>What We’re Looking For:<ul><li>Experience: Experienced Line Manager who has successfully built and led a high performing team.</li><li>Experience: 2-3 years of experience of leading a complaints or improvement team within a Housing Association.</li><li>Ability: Proficient at working with customers and colleagues to deliver positive outcomes and improve services.</li><li>Ability: Have high levels of personal judgement and the ability to provide constructive feedback to others. </li></ul>Ready to make a real impact? Apply now and help shape the future of Wandle for our Tenants. Closing date: 15th October at 11:59pmShortlisting: 16th &amp; 17th October 2025Telephone Interviews: 21st-23rd October 2025 Interviews: 27th - 31st October 2025Please note, Wandle is not able to support any visa sponsorship requests. You need to have the right to work in UK to be considered for this role.





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5 Customer Service Jobs in Greater London