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** Previous Applicants May Not Apply **Title: Customer Care OfficerContract: Permanent, Full-TimeHours: 37.5 hours per weekSalary: £32,007 per annum to £35,388 per annum dependent on experienceGrade: 5Reporting Office: Stratford, LondonPersona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)<a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAvS+mhl0dTxssinBv5jo2QEghmh9BqNAYwKo/qBlw0b7xBookjhLQXASff2MSozlM" target="_blank">Role Profile - Customer Care Officer.docx</a> Closing date for completed applications: 23rd November 2025 at 11 PM<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include:Excellent pension plan (up to 5% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…**Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join our Customer Care team at L&amp;Q!Passionate about customer care? Prepared to go the extra mile to ensure our customers get a great service? If so, you could be the person we are looking for.Our Aftercare team is looking for someone who is confident and loves interaction with customers, builders and consultants. You must enjoy problem solving and have a determination to achieve positive outcomes for our customers in strict timeframes.The role will involve being the point of contact for our customers when reporting repairs in their new homes and having a positive input into new schemes that L&amp;Q is developing.It is essential that you possess excellent telephone skills, organisational and IT skills, together with the ability to work as part of a team.If you have a positive mind set, want to be involved in an exciting team that rise to challenges and want to make a real difference……we want to hear from you.Essential Skills:<ul><li>Highly motivated, pro-active, flexible and outcomes focused</li><li>Committed to excellent customer service</li><li>Excellent communicator with audiences at all levels</li><li>Effective time management</li><li>Energy and drive to achieve objectives</li><li>Strong IT experience especially in Excel</li></ul>We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words.About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South-East and North-West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!





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London and Quadrant Housing Trust

Customer Care Officer

Title: Customer Service Advisor Contract: Permanent, full time - 35 hours per week.Salary: London £26,775, Outside London: £25,210 per annum.Grade: 3 Reporting office: London, Stratford or Manchester, Trafford.Persona: Homebased Worker: Contractual hours to be worked on a remote basis, with ad hoc office attendance as required.Working pattern: Monday – Friday between 8am – 6:15pmClosing date: 17th November 2025 at 11pmInterviews: 2nd December to 5th December 2025Start date: 26th January 2026Training: There will be 7 weeks of mandatory training via Microsoft TeamsEarly applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.*Previous Applicants May Not Apply* - (if prior applications were regretted within 12 weeks).So you know the full expectations of our homeworking contracts, please read the whole advert and it’s supporting documents before applying.<a href="https://lqgroup.engageats.co.uk/ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAKRbs/M0cjafrOL/6EkJiJ4mIQcMzA8jF6qvYBQXtzGoftWlJQw/CaTXwGYR0gQNOwrrBydf5Wu4TGyzQ9WLnUX" target="_blank">Customer Service Advisor Role Profile.docx</a><a href="https://lqgroup.engageats.co.uk/ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAKRbs/M0cjafrOL/6EkJiJ4U3aML6jI/sPaDVKSGYUpbLNnoAGdQMKUeWKFbB9wdZ4/UHc+LRxNdv+OfDmaFYjZ" target="_blank">CSA Supporting document.pdf</a>Join our Customer Services Team at L&amp;Q:Do you love helping people?Are you passionate about delivering excellent customer service?Do you want to work for an organisation that really makes a difference?Then look no further! L&amp;Q has an award-winning customer service centre, we strive for excellence and our customers are the most important part of our business! As a member of the customer service centre, it is vital that you have the passion as a customer service professional to deliver excellence every time.We are large company, and we are still growing! The Customer Service Centre alone receives circa 3500 inbound calls per day. It is a vibrant and fun department with excellent training and promotion opportunities. We're looking for someone who can demonstrate strong communication skills and has experience of prioritising and managing their own time. To be successful you’ll need to be a high achiever who strives to meet and exceed KPIs. This will be measured against the high standards of customer satisfaction we set ourselves, are you up to the challenge?If this sounds like you, we would love for you to apply!Your impact in the role:<ul><li>Be the first point of contact for our residents. Provide first contact resolution where possible, through ownership of queries and taking the relevant action required.</li><li> Deal with a wide range of enquiries, which could include: maintenance repairs new and existing, housing management, account information – such as paying rent, money advice and support, Buying and selling property, and general leasehold enquires.</li><li>Answers customers messages via multiple channels, such as telephone, email and any inhouse packages to enhance the customer service experience.</li><li>Provide accurate and appropriate information to the enquiry.</li><li>Keep confidential records of customer interactions, transactions, comments and complaints, using the appropriate tools/ systems.</li><li> Comply with company policy and procedures.</li><li>Advocate L&amp;Q Values</li><li>Liaise with other departments where needed.</li><li>Play an active role towards departmental KPI’s and company objectives. </li></ul>What you'll bring:<ul><li> Clear communication skills both written and verbal</li><li>Excellent listening skills.</li><li>Remain resilient and focused while handling difficult conversations.</li><li>Be able to work in a fast-paced environment and under pressure.</li><li>Be able to communicate and engage with the diverse and wide range needs from our customers and stakeholders.</li><li>Able to use positive and empathetic language to influence both internal and external stakeholders.</li><li>Confidence to work individually whilst also having the ability to work collaboratively, playing an active role in both your team and overall department.</li><li>Responsible for your own time management and adhering to schedule.</li><li>Computer literacy, to be able to navigate multiple company software applications while still actively listening. - Problem solver using own initiative and take a common sense approach.</li><li>Target driven to achieve your individual KPI’s and objectives</li><li>Be responsible for your own learning (seeking advice, support, help and guidance when required</li></ul>If offered a permanent role you’ll receive a competitive annual salary with the potential to earn an additional £2,500 We issue a one-off reward of £500 for passing probation and you’ll receive up to £2,000 when you become multiskilled/learn new telephone channels (£500 per skill, max £1,500 within the first 18 months). Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…Due to operational requirements of the business, including the need to provide service users and residents access to L&amp;Q employees who are responsible for responding to all repair requests—including emergency and health &amp; safety issues—handling income and financial enquiries such as rent payments and resident support, and managing housing-related queries including anti-social behaviour, neighbour safety, and homeownership matters between 8:00am - 8:00 pm Monday to Friday. Therefore we require those times to be covered by colleagues, and we operate a shift rota to cover this requirement. Our recruitment process: Shortlisted candidates will be invited to an assessment between the dates of 28th, 29th, 30th and 31st October. The interview will be a 60-minute online assessment, which will include competency based questions and a scenario with an IT assessment. Candidates will need to have a quiet space for the duration of the interview and be prepared with a Microsoft teams set up with a camera, working audio and notebook &amp; pen. Where possible, it’s recommended to use a computer, laptop or tablet for the interview process. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!#TJ





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Customer Service Advisor - 7264

<h4>Why Southwark?</h4>At Southwark Council, we’re passionate about creating a fairer, cleaner, and more inclusive borough. Our Environment, Sustainability and Leisure department plays a key role in delivering Southwark’s priorities around climate change, air quality, and streets for people.As one of London’s most diverse boroughs, Southwark is an exciting and dynamic place to work and our teams are at the heart of improving services for residents, visitors, and businesses. We’re proud to invest in our people and offer excellent opportunities for development, progression, and flexible working.<h4>What You'll Be Doing</h4>As a Debt and Complaints Officer, you’ll join our Parking Services and Network Management team, helping us deliver an efficient, fair, and high-quality service to residents and visitors.You’ll investigate and respond to complex parking debt cases, complaints, and appeals often at the later stages of enforcement. This includes:<ul><li>Handling correspondence and appeals in line with legislation and council procedures.</li><li>Managing cases referred to the Traffic Enforcement Centre (TEC) and liaising with Enforcement Agents.</li><li>Attending adjudication hearings and preparing case evidence.</li><li>Ensuring high standards of customer service, helping residents understand outcomes clearly and fairly.</li><li>Supporting the continuous improvement of our service, identifying trends, and mentoring new team members.</li></ul>This is a great opportunity to step up in customer service and case management, using your judgement and problem-solving skills to make fair, balanced decisions that have a real impact for Southwark’s residents.<h4>What We're Looking For</h4>We’re seeking someone with:<ul><li>Experience in parking enforcement, complaints handling, or debt recovery.</li><li>A strong understanding of civil parking and traffic enforcement legislation.</li><li>Excellent written and verbal communication skills.</li><li>The ability to manage competing priorities, meet deadlines, and maintain accuracy under pressure.</li><li>A customer-focused mindset, with confidence to handle difficult conversations and resolve issues effectively.</li></ul>If you’re organised, resilient, and enjoy finding solutions, this could be the next step in your career.<h4>Additional Information</h4><ul><li>You’ll report to the Debt and Complaints Manager within the Parking Services and Network Management team.</li><li>One role is permanent, and one is a 2-year fixed-term contract.</li><li>We offer a supportive environment, hybrid working, generous annual leave, and a pension scheme.</li></ul>Closing date; Sunday 16 November 2025Interviews: W/c 24 November 2025Guaranteed Interview Scheme As part of our commitment to inclusion, we offer guaranteed interview schemes for specific groups of people. To qualify, you’ll need to meet the shortlisting criteria for the role as listed in the Person Specification, and declare that you meet with one of the following criteria in your application:<ul><li>Current or former member of the Armed Forces (including Reservists)</li><li>Care leavers or currently in Local Authority Care</li><li>A Southwark Council Redeployee</li><li>If you have a disability or long-term health condition (as defined under the Equality Act 2010)</li></ul>We’re an organisation that is passionate about our people and understand that the richness of diversity is essential to providing the best possible services to our communities. This is demonstrated through our council wide commitment to tackle racial inequality via the Southwark Stand Together programme.Attachments<ul><li><a href="https://emea3.recruitmentplatform.com//tlk/pages/fo/download_job_file.jsp?ID=PEHFK026203F3VBQB796G7VQF&amp;nDocumentID=2643889&amp;ptId=109240" target="_blank">Click here to view the Job description and Person specification</a></li></ul>





<ul></ul>

Southwark Council

Debt and Complaints Officer

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Please apply online via the link provided.




<h2>Job description</h2>
<h3>Contract terms</h3>
Starting salary: HC2 (£83,345 – £98,346) Work location: Wood Green Customer Service Centre, 187-197A High Road, Wood Green, N22 6XD Hours per week: 36 per week Contract type: Permanent Closing date: Sunday, 16th November 2025 at 23:59 Expected interview date: W/c 1st December 2025
<h3>About Haringey</h3>
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.&nbsp;
Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.&nbsp;
<h3>About the role</h3>
In this role, you will provide both strategic and operational leadership for our customer-facing services, with a focus on driving transformation and continuous improvement. Leading a large, multi-site team across phone, face-to-face, social media, and digital channels, you’ll ensure every resident receives the right support, first time. You’ll be responsible for shaping and delivering a new operating model and brand for Customer Services, overseeing change initiatives and digital transformation to empower residents and promote self-service. The role involves building strong partnerships across the council to design effective customer journeys, using data and performance metrics to drive service excellence, and championing accessibility and inclusion. You will also manage budgets, contracts, and resources to ensure efficient, high-quality service delivery. Being physically present at the frontline of service delivery is key, and so a minimum of three days a week on site is a must.&nbsp;
<h3>About the team</h3>
In this role, you will report directly to the Delivery Director for Tackling Inequality and will have three direct reports: two Operations Managers—one overseeing face-to-face service delivery and the other responsible for telephony and processing—and a Business Change Manager. You will work closely with both internal and external stakeholders, gaining significant exposure across the organisation.
<h3>About you</h3>
We’re looking for a visionary leader with a passion for delivering the best possible customer experiences. You’ll bring substantial experience in managing large, complex, customer-facing operations, and have a proven ability to lead, motivate, and develop high-performing teams. You’re data-driven and analytical, with the skills to translate insight into meaningful action. With a strong track record of driving change, innovation, and efficiency—particularly through digital transformation—you’re a confident communicator and collaborative partner. Above all, you’re committed to equality, diversity, and ensuring residents remain at the heart of everything we do. You may not have direct local government experience, but you need to understand how councils work, and our social, economic and political drivers.&nbsp;
<h3>Working for Haringey</h3>
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.&nbsp; Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.&nbsp;&nbsp;&nbsp;
Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible.  &nbsp; &nbsp; Additionally, we are aware that automated emails may be diverted through to junk email folders.  Please continue to check these through the application process.  If you have any questions about the status of your application, please contact <a href="mailto:ResourcingHub@haringey.gov.uk" target="_blank">ResourcingHub@haringey.gov.uk.</a>
If you would like an informal chat about the role with the Delivery Director for Tackling Inequality before you apply, please email&nbsp;<a href="mailto:angela.moukouta@haringey.gov.uk" target="_blank">angela.moukouta@haringey.gov.uk</a>&nbsp;to arrange.&nbsp;

<h3>Attachments</h3>
<ul>
<li><a href="https://emea5-foc.lumessetalentlink.com/tlk/pages/fo/download_job_file.jsp?ID=QHOFK026203F3VBQBLOLOQWAQ&amp;nDocumentID=527437&amp;ptId=12550" target="_blank">SM186 Head of Customer Experience &amp; Resident Support_01.10.2025_v1_Accs 1.pdf</a></li>
</ul>

4 Customer Service Jobs in Greater London