15 Customer Service Jobs in Greater London

Job Description

Bereavement Service Adviser
Salary - Grade 4, £31,611 - £33,987pa

About the Job

Whilst previous experience of cemeteries and crematorium administration and a knowledge of industry best practice for the transfer of grave ownership is desirable, it is not essential.

Good interpersonal, communication and writing skills are essential. You will also need the ability to work efficiently in a fast paced environment to offer a responsive service within strict deadlines. You will be expected to work to established procedures using the specialist Epilog Sequel database system to accurately process statutory records. You will also be able to use a variety of Microsoft office computer packages.

All the staff in Bereavement Services work as part of a team to complete this vital work. You will be expected to provide cover for other posts and take part in working parties to improve the service. It is a requirement to be able to undertake overtime to adapt to changing funeral demands and to ensure that phone cover is provided between 8.30 and 5.00pm.

About You

You will demonstrate a record of achievement in front-line service delivery in a sensitive environment including conducting regular and in-depth interviews with members of the public. You will have experience in accurate internal and statutory record keeping and cash handling. You will be confident in the use of IT and relevant operating systems including the use of databases, word processing and spreadsheets. A knowledge of Cemeteries and Crematorium administration as well as a working understanding of Cemeteries and Crematorium legislative framework is desirable but not essential.

Applicants should demonstrate a proven track record of delivering high-quality customer service. Holding an ICS Customer Service Award, or an equivalent qualification, is desirable. You will need to be prepared to work towards an appropriate qualification such as the ICCM Transfer of Ownership or equivalent. You will have a professional appearance and the ability to adapt working hours to meet job requirements e.g. cover for absent colleagues.

You will demonstrate an understanding of and commitment to Health and Safety in the workplace and to the public.

For an informal discussion about the post, please contact Meryl.Bindon@havering.gov.uk

The closing date for the receipt of applications is 22/07/2026, however interest in this job may be high and we therefore reserve the right to close the vacancy early.

You will be notified if your application has been successful. Interview date to be confirmed.

Please view Job Profile here

Additional Information

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