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Job Title: Customer Service Team Leader Starting Salary: £31,537 opportunity to progress to £34,433 per annum&nbsp; Hours: 37.0 Location: Welwyn Garden City/Hybrid once training has been completed Contract Type: Permanent Directorate: Resources<h4>About the team</h4>Herts FullStop is the UK’s fastest growing education supplier.&nbsp; With everything from stationary to furniture. We proudly serve a wide range of customers across the education and public sectors, including schools, nurseries, local authorities, and other community-focused organisations. We are committed to supporting those who make a difference in the lives of children and families across Hertfordshire and beyond.Our vision is to deliver exceptional customer service that reflects the values of Herts FullStop—reliable, responsive, and community-driven. Our goal is to ensure every customer interaction is positive, efficient, and solution-focused, helping our clients get the resources they need with ease and confidence.As a Customer Services Manager, this role is central to the team’s success. It involves leading by example, supporting team development, resolving escalated queries, and ensuring service standards are consistently met.<h4>About the role</h4><ul><li>Conduct regular 1:1’s, impart information, identify operational issues and share knowledge with the team</li><li>Build individual plans based on training needs identified through 121’s and call observations to ensure that members of the team have the necessary skills to perform their duties to the high standards required.&nbsp;</li><li>Coordinate the professional support to the Herts Full stop customer base, and Customer Account Managers with the goal of driving excellence in customer satisfaction and promoting the organisation.</li><li>Plan resources to ensure that there is sufficient in place to provide a high standard of service to both internal and external customers.</li><li>Recognise and reward good performance within the team and continually motivate and build team morale.</li><li>Analyse telephony reporting and key performance indicators to identify service trends and take proactive steps to address and maximise service delivery on call.</li><li>Manage the provision of a full range of administrative duties, dealing with all customer issues arising via the telephone or the web-platform.</li><li>Manage general matters and more complex correspondence including management of issues raised in the supply chain and pro-active corporate initiatives</li><li>Oversee phone-based customer enquiries and provide required information to internal and external customers to support the business goals.</li><li>Build processes and cross-functional working practice that improves single contact resolutions capability and performance in the team. Enabling the team to deliver a 'One Call Solution’ approach where the end user is at the forefront of what we do and inspiring confidence to our customers</li></ul><h4>About you</h4>Essential:<ul><li>Previous experience from within a fast-paced customer service team</li><li>Team Leadership&nbsp;The ability to inspire, motivate, and guide team members, leading by example to foster a positive team culture</li><li>Coaching &amp; Mentoring&nbsp;Providing real-time support, performance feedback, and development opportunities to help employees grow</li><li>Data Analysis&nbsp;The ability to track and interpret Key Performance Indicators (KPIs) and customer feedback metrics (e.g., NPS, CSAT) to identify trends and inform data-driven decisions for process improvements</li></ul>Desirable:<ul><li>Time Management &amp; Organization&nbsp;The ability to prioritize tasks, manage workloads efficiently, delegate effectively, and meet deadlines in a fast-paced environment</li><li>Experience with Multi-Channel Support&nbsp;Familiarity with managing customer interactions across various platforms like live chat, phone, and email</li><li>Proactive Mindset&nbsp;Anticipating customer needs and potential issues before they escalate, and suggesting improvements to processes or services</li></ul>As a Team Leader you will have greater ability to shape how your team operates and influence outcomes.You will work across multiple teams and services as well as with our external partners.&nbsp; This will build your professional network and give you exposure that will help you learn different parts of the business.We encourage career development and support you in your future career goals.We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Corporate Services, level CORP8 job profile. Please locate this via:Job profiles - Corporate servicesTo hear more about this opportunity please contact <a href="mailto:Lucy.Mckelvie@hertsfullstop.co.uk" target="_blank">Lucy.Mckelvie@hertsfullstop.co.uk</a> for an informal discussion about the role.Interview Date: w/c 24 November 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Hertfordshire County Council

Customer Service Team Leader

<h4>Why Southwark?</h4>At Southwark Council, we’re passionate about creating a fairer, cleaner, and more inclusive borough. Our Environment, Sustainability and Leisure department plays a key role in delivering Southwark’s priorities around climate change, air quality, and streets for people.As one of London’s most diverse boroughs, Southwark is an exciting and dynamic place to work and our teams are at the heart of improving services for residents, visitors, and businesses. We’re proud to invest in our people and offer excellent opportunities for development, progression, and flexible working.<h4>What You'll Be Doing</h4>As a Debt and Complaints Officer, you’ll join our Parking Services and Network Management team, helping us deliver an efficient, fair, and high-quality service to residents and visitors.You’ll investigate and respond to complex parking debt cases, complaints, and appeals often at the later stages of enforcement. This includes:<ul><li>Handling correspondence and appeals in line with legislation and council procedures.</li><li>Managing cases referred to the Traffic Enforcement Centre (TEC) and liaising with Enforcement Agents.</li><li>Attending adjudication hearings and preparing case evidence.</li><li>Ensuring high standards of customer service, helping residents understand outcomes clearly and fairly.</li><li>Supporting the continuous improvement of our service, identifying trends, and mentoring new team members.</li></ul>This is a great opportunity to step up in customer service and case management, using your judgement and problem-solving skills to make fair, balanced decisions that have a real impact for Southwark’s residents.<h4>What We're Looking For</h4>We’re seeking someone with:<ul><li>Experience in parking enforcement, complaints handling, or debt recovery.</li><li>A strong understanding of civil parking and traffic enforcement legislation.</li><li>Excellent written and verbal communication skills.</li><li>The ability to manage competing priorities, meet deadlines, and maintain accuracy under pressure.</li><li>A customer-focused mindset, with confidence to handle difficult conversations and resolve issues effectively.</li></ul>If you’re organised, resilient, and enjoy finding solutions, this could be the next step in your career.<h4>Additional Information</h4><ul><li>You’ll report to the Debt and Complaints Manager within the Parking Services and Network Management team.</li><li>One role is permanent, and one is a 2-year fixed-term contract.</li><li>We offer a supportive environment, hybrid working, generous annual leave, and a pension scheme.</li></ul>Closing date; Sunday 16 November 2025Interviews: W/c 24 November 2025Guaranteed Interview Scheme As part of our commitment to inclusion, we offer guaranteed interview schemes for specific groups of people. To qualify, you’ll need to meet the shortlisting criteria for the role as listed in the Person Specification, and declare that you meet with one of the following criteria in your application:<ul><li>Current or former member of the Armed Forces (including Reservists)</li><li>Care leavers or currently in Local Authority Care</li><li>A Southwark Council Redeployee</li><li>If you have a disability or long-term health condition (as defined under the Equality Act 2010)</li></ul>We’re an organisation that is passionate about our people and understand that the richness of diversity is essential to providing the best possible services to our communities. This is demonstrated through our council wide commitment to tackle racial inequality via the Southwark Stand Together programme.Attachments<ul><li><a href="https://emea3.recruitmentplatform.com//tlk/pages/fo/download_job_file.jsp?ID=PEHFK026203F3VBQB796G7VQF&amp;nDocumentID=2643889&amp;ptId=109240" target="_blank">Click here to view the Job description and Person specification</a></li></ul>





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Southwark Council

Debt and Complaints Officer

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Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Chelmsford City Council is committed to providing excellent waste and recycling services to our community. We are currently seeking a dedicated and enthusiastic Customer Service Assistant to join our team. If you have a passion for helping others, possess the skills necessary to deliver outstanding customer service, are ready to take on this rewarding&nbsp;challenge and contribute to our mission of providing exceptional waste and recycling services we would love to hear from you! Customer Service Assistants play a vital role in ensuring that our residents receive the highest level of service. Responsibilities include providing a high level of customer service via phone, online, and face to face interactions ensuring that all enquiries and concerns are addressed promptly and professionally.
The successful applicant will be experienced in actively listening to customers to fully understand their needs and issues, demonstrating empathy and patience. The post holder will possess the skills to remain calm under pressure, especially when dealing with challenging situations and utilising effective conflict resolution skills.
Members of the customer and business support team will support with administrative tasks, including data entry and record keeping, processing payments and handling financial transactions, to ensure smooth operations.
At Chelmsford City Council we value our employees and offer a supportive work environment. Applicants will have the opportunity to make a positive impact in your community while developing your skills and career. We provide comprehensive training and ongoing professional development to help you succeed in your role.
Interviews are currently scheduled for the 19th November 2025.
Chelmsford City Council is committed to safeguarding vulnerable groups and expects all employees to share this commitment and have a range of policies and procedures in place which promote safeguarding and safer working practices across our services. The Council's Safer Recruitment process contains pre-employment checks which includes safeguarding training, obtaining references and ensuring compliance with Disclosure and Barring Service process.

Customer Service Assistant

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Please apply online via the link provided.




<h2>Job description</h2>
<h3>Contract terms</h3>
Starting salary: HC2 (£83,345 – £98,346) Work location: Wood Green Customer Service Centre, 187-197A High Road, Wood Green, N22 6XD Hours per week: 36 per week Contract type: Permanent Closing date: Sunday, 16th November 2025 at 23:59 Expected interview date: W/c 1st December 2025
<h3>About Haringey</h3>
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.&nbsp;
Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.&nbsp;
<h3>About the role</h3>
In this role, you will provide both strategic and operational leadership for our customer-facing services, with a focus on driving transformation and continuous improvement. Leading a large, multi-site team across phone, face-to-face, social media, and digital channels, you’ll ensure every resident receives the right support, first time. You’ll be responsible for shaping and delivering a new operating model and brand for Customer Services, overseeing change initiatives and digital transformation to empower residents and promote self-service. The role involves building strong partnerships across the council to design effective customer journeys, using data and performance metrics to drive service excellence, and championing accessibility and inclusion. You will also manage budgets, contracts, and resources to ensure efficient, high-quality service delivery. Being physically present at the frontline of service delivery is key, and so a minimum of three days a week on site is a must.&nbsp;
<h3>About the team</h3>
In this role, you will report directly to the Delivery Director for Tackling Inequality and will have three direct reports: two Operations Managers—one overseeing face-to-face service delivery and the other responsible for telephony and processing—and a Business Change Manager. You will work closely with both internal and external stakeholders, gaining significant exposure across the organisation.
<h3>About you</h3>
We’re looking for a visionary leader with a passion for delivering the best possible customer experiences. You’ll bring substantial experience in managing large, complex, customer-facing operations, and have a proven ability to lead, motivate, and develop high-performing teams. You’re data-driven and analytical, with the skills to translate insight into meaningful action. With a strong track record of driving change, innovation, and efficiency—particularly through digital transformation—you’re a confident communicator and collaborative partner. Above all, you’re committed to equality, diversity, and ensuring residents remain at the heart of everything we do. You may not have direct local government experience, but you need to understand how councils work, and our social, economic and political drivers.&nbsp;
<h3>Working for Haringey</h3>
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.&nbsp; Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.&nbsp;&nbsp;&nbsp;
Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible.  &nbsp; &nbsp; Additionally, we are aware that automated emails may be diverted through to junk email folders.  Please continue to check these through the application process.  If you have any questions about the status of your application, please contact <a href="mailto:ResourcingHub@haringey.gov.uk" target="_blank">ResourcingHub@haringey.gov.uk.</a>
If you would like an informal chat about the role with the Delivery Director for Tackling Inequality before you apply, please email&nbsp;<a href="mailto:angela.moukouta@haringey.gov.uk" target="_blank">angela.moukouta@haringey.gov.uk</a>&nbsp;to arrange.&nbsp;

<h3>Attachments</h3>
<ul>
<li><a href="https://emea5-foc.lumessetalentlink.com/tlk/pages/fo/download_job_file.jsp?ID=QHOFK026203F3VBQBLOLOQWAQ&amp;nDocumentID=527437&amp;ptId=12550" target="_blank">SM186 Head of Customer Experience &amp; Resident Support_01.10.2025_v1_Accs 1.pdf</a></li>
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Head of Customer Experience & Resident Support

About the role BEAM are seeking casual team members to join the Welcome Team.The successful candidates will assist Duty Managers in the day-to-day delivery of the food and beverage operation and be the open, friendly, knowledgeable face of BEAM. Successful candidates will work ad hoc evenings, weekends, and bank holidays.Candidates must be 18+ What will you be doing? Some of the key responsibilities include: • Provide high standards of customer care at all times. • To be familiar with the venues ever changing artistic offer of shows, films, and events. • To be familiar with the food and beverage menu. • Serve drinks, food, and confectionery across the building. • To maintain the required level of cleanliness across all front of house and back of house areas as required by the Hospitality and Operations Manager (including equipment, washrooms, rooms for hire, and auditoria). • Undertake the manual handling of goods, refuse and equipment. • Follow stock rotation procedures to minimise waste. • Assist customers to purchase tickets at the ticketing kiosks as necessary • Operate all relevant aspects of the EPOS system. About you This role will suit individuals with: • excellent customer service and communication skills • a friendly and professional manner. • a flexible and adaptable approach to work. • the ability to work well under pressure. • a positive and proactive attitude. The ideal candidate will have: • Good numeracy and literacy skills. • Previous experience of working in a team. • Experience of working in a hospitality and food service environment is desirable. • A Basic Food Hygiene Certificate is desirable but training will be given. • Experience of using an EPOS system is desirable but training will be given. • Customer Service experience is desirable. • Excellent communication skills. • Basic computer and IT skills. • Energy and motivation to work in a busy arts environment. How to apply This is a rolling recruitment, we will contact candidates as and when vacancies arise. So, if you’re looking to make a difference in East Hertfordshire as a Welcome Team Member, please apply via the button shown. We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.





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5 Customer Service Jobs in Hertford, UK