{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AppliedJobsView":true,"CandidateRedesign":true,"CvParsing":true,"FullCandidateProfile":true,"HeaderJobsButton":true,"ImageOptimization":true,"JobSearchPreferences":true,"LogosFromSameDomain":true,"MakeWaves":false,"MatchedJobs":true,"NewJobTypes":true,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":true,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1743012244302,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"standard":{"jobs":[{"id":"32c640b4-e4d9-475b-9589-0764572ce9b9","title":"Moving Forward Facilitator (face to face)","employer":"Breast Cancer Now","department":"","location":"Southend, Orpington, Norwich/Great Yarmouth, London , Coventry/Nuneaton, Cambridge, Boston, Basildon, Swansea/Llanelli/Haverfordwest","locationType":3,"description":"Contract: Contract for delivering services (on a self-employed basis)\nLocations:\nLocations across the UK, Midlands, London and South East and Wales.\n<ul>\n<li>Cambridge</li>\n<li>London, Camberwell</li>\n<li>Orpington</li>\n<li>Basildon</li>\n<li>Southend</li>\n<li>Swansea/Llanelli/Haverfordwest</li>\n<li>Coventry/Nuneaton</li>\n<li>Lincolnshire (Boston)</li>\n<li>Norwich/Great Yarmouth</li>\n</ul>\nServices are usually held in community venues in town or city centres that are accessible via public transport. Parking may or may not be available at the venue. If you would like to know the exact location of our current venue in a specific location please get in touch, although do be aware that venues are subject to change.\nHours: Varied\nPay: We offer flat fees for work undertaken delivering our services as listed below:\n<ul>\n<li>£26 per hour when facilitating a course (course duration will vary depending on location).</li>\n<li>Additional fees for attending training and update meetings. We do not pay for travel time, unless asked to travel outside of geographical area.</li>\n</ul>\nThe role\nOur services are growing. We’re looking for 9 locally based sessional facilitators to support the delivery of our Moving Forward courses across the UK. Our Moving Forward courses are for anyone with a primary breast cancer diagnosis who has finished their hospital-based treatment. Courses are a combination of face to face and online support and are delivered in partnership with local NHS Trusts/Boards. The number of courses can vary across locations but will typically be between 2 - 4 courses a year (2 half days over consecutive weeks).\nThis is offered as a contract for services position and as such the appointed contractor would not be an employee of Breast Cancer Now but a self-employed individual. We require all contractors to adhere to and follow Breast Cancer Now applicable policies and procedures and to undertake some mandatory training in core subjects such as data protection and cyber security. A satisfactory criminal record check will be required.\nAbout you\nYou’ll be based locally to one of the available locations with a strong background in group facilitation and course delivery. You’ll also have excellent organisation and time-management skills, superb oral and written communication skills, and the ability to multitask. You’ll work independently across a geographical area, supported by the regional services team and our local volunteers.\nYou’ll be required to have access to your own IT equipment.\nAbout us\nWe’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. \nThe brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer. \nRole description\nThe role description is available for you to download.\nHow to apply\nPlease submit an online application form and supporting statement via the link provided. When applying, please ensure you refer to the essential criteria on the person specification and clearly provide as much information as possible with examples to demonstrate how and where you meet the criteria.\nPlease specify within your application which location/s you are applying for.\nIf you have any further queries about the role, we encourage you to get in touch by contacting us on 0345 092 0801.\nClosing date: 9.00am on Monday 7 April 2025\nInterview dates: Friday 11, Monday 14 and Tuesday 15 April 2025 (Microsoft Teams)","shortDescription":"","salaryDescription":"Self-employed - £26 per hour when facilitating a course (course duration will vary depending on location).","publishDate":"2025-03-24T07:00:00.000Z","expirationDate":"2025-04-07T08:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/299136c8-1d0e-4aac-a055-27e4156def4e.png","score":1,"featured":false,"enhanced":false},{"id":"c0ae5e5e-0849-497e-b42d-878046976184","title":"Handyperson","employer":"Peabody","department":"","location":"Rotherhithe (Darwin Court) SE17 1AD","locationType":3,"description":"The vacancy Are you a skilled Handyperson with a passion for helping others? Do you take pride in delivering high-quality work while making a real difference in people's lives? If so, we have the perfect opportunity for you! About the Role We are looking for a reliable and compassionate Handyperson to provide a professional, client-focused service to vulnerable and disabled adults across London. This role involves carrying out general DIY tasks, small repairs, and safety modifications to help individuals live safely and comfortably in their homes. You will also support our high-support schemes by completing voids work, including decorating, minor plumbing, and caretaking tasks. What You'll Be Doing You will provide a responsive and high-quality minor household repairs and small works service, including installing grab rails, key safes, blinds, basic plumbing, and decorating. Ensuring timely completion of tasks within designated time slots, you will also manage stock, order materials, and maintain accurate records. Your responsibilities will include completing voids work, conducting health and safety checks, and performing caretaking duties across supported housing schemes. By building strong relationships with customers, you will ensure excellent service and satisfaction while identifying and reporting any safeguarding concerns. Additionally, you will maintain the company van in line with Peabody's health and safety policies and collaborate with other teams to report issues and ensure seamless service delivery. About You We're looking for someone who is:<ul> <li>\nCompetent in general DIY tasks (painting, minor plumbing, installing fittings, etc.). </li> <li>\nUnderstanding and patient, especially when working with individuals with learning disabilities, mental health challenges, or older adults. </li> <li>Able to work independently while also contributing to a supportive team. </li> <li>\nOrganised and able to manage time effectively to complete work within schedule. </li> <li>\nFriendly and approachable, with excellent communication skills to explain work to residents. </li> <li>\nReliable, respectful, and non-judgmental, with a commitment to high-quality service. </li>\n</ul>What You Need<ul> <li>At least 2 years' experience in general housing repairs and maintenance. </li> <li>Experience working in care settings or supporting vulnerable people is desirable. </li> <li>Full clean UK driving licence (Van & fuel card provided). </li> <li>Basic IT literacy (not essential but desirable). </li> <li>Good level of general fitness (ability to climb stairs, ladders, etc.). </li>\n</ul>Why Join Us?<ul> <li>A rewarding role where your skills directly improve people's quality of life. </li> <li>Opportunity to work independently with flexibility while being part of a supportive team. </li> <li>\nCareer development opportunities within a leading housing and support organisation. </li> <li>\nWe welcome applications from all backgrounds, including women and individuals from underrepresented groups in trades, as we support diverse and inclusive workplaces. </li>\n</ul>Here just a few of the benefits for working at Peabody:<ul> <li>30 days' annual holiday plus bank holidays </li> <li>Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal.</li> <li>4 x Life Assurance</li> <li>Professional development by access to \"paid for\" apprenticeship programs and qualifications</li> <li>Two additional paid volunteering days each year </li> <li>Family friendly policies</li> <li>Up to 10% pension contribution matched 1:1</li>\n</ul>If you are looking for a fulfilling role where you can use your skills to support others, we would love to hear from you! Apply today! If this sounds like the role for you, click 'Apply Now' button and submit both your CV and a bit about why we should consider you for the role. If you need to ask us anything else at all, feel free to drop an email to, Julie-Ann - Talent Specialist at Julie-Ann.O'Malley@peabody.org.uk. Interviews will be held in person at Darwin Court on the 14 and 15 April 2025 Peabody does not provide sponsorship as a licenced UK employer.","shortDescription":"","salaryDescription":"£30,043 a year","publishDate":"2025-03-24T04:38:15.000Z","expirationDate":"2025-04-04T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/a889939a-e9df-4eab-ad6e-361961388925.png","score":1,"featured":false,"enhanced":false},{"id":"033ded98-4591-4eb1-9df7-dd6082f03df4","title":"Support Worker","employer":"Peabody","department":"","location":"Watford","locationType":3,"description":"The vacancy At Peabody, we are looking for a compassionate and dedicated Support Worker to join our team. In this role, you'll provide housing-related support to vulnerable adults, including those with a dual diagnosis of mental health conditions and substance misuse, helping them build confidence, resilience, and independence. Our approach is person-centred, recovery-focused, and trauma-informed, ensuring we meet our customers where they are with kindness and care. As a Support Worker, no two days will be the same. Your typical day will begin with a handover from a colleague to ensure continuity of support. You'll start by checking in with a customer, followed by updates to their support plans and safety assessments to reflect their evolving needs. You'll carry out flat or room inspections to identify repairs, health and safety concerns, or fire risks. Later, you might plan a group activity aimed at helping customers enhance their independent life skills. You will play a vital role in supporting the practical needs and well-being of residents while promoting their recovery and independent living skills. Your work will also involve assisting residents in maximising their income, accessing benefits, and budgeting for domestic bills and living expenses. Through your efforts, you'll directly contribute to helping customers thrive and lead more fulfilling lives. This role will require and Enhanced DBS, valid full UK driving license and access to a vehicle. You are a people person who is caring, compassionate, and committed to making a difference. You'll thrive in a collaborative environment, working closely with colleagues and partner agencies on safeguarding, welfare, and risk concerns. With a proactive approach and a genuine desire to support others, you will embody our values:<ul> <li>Be kind</li> <li>Do the right thing</li> <li>Love new ideas</li> <li>Celebrate diversity</li> <li>Keep our promises</li> <li>Pull together</li>\n</ul>To be successful in this role, you'll need to:<ul> <li>Demonstrate experience and knowledge of best practices for supporting mental health client groups or vulnerable adults, including recovery-focused and trauma-informed approaches.</li> <li>Understand how to assist vulnerable adults in managing their tenancy or accommodation.</li> <li>Be skilled in promoting recovery and independence through effective recovery/support plans.</li> <li>Show empathy and align with Peabody's values when working with a vulnerable client group.</li>\n</ul>Here are just a few of the benefits of working at Peabody: <ul> <li>30 days' annual holiday, plus bank holidays</li> <li>two additional paid volunteering days each year </li> <li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li> <li>4 x salary life assurance</li> <li>up to 10% pension contribution</li>\n</ul>Are you ready to apply? If you have any questions about this role, please email Talent Specialist, Chloe Singleton at chloe.singleton@peabody.org.uk Interviews will be taking place week commencing 31st March. PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.","shortDescription":"","salaryDescription":"£24,326","publishDate":"2025-03-23T16:59:18.000Z","expirationDate":"2025-03-28T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/1786815c-326d-4fbf-b745-3a1b6d6deaab.png","score":1,"featured":false,"enhanced":false},{"id":"55e7a0a8-e829-478b-9844-5affecf3c4ee","title":"Customer Service Advisor","employer":"Borough of Broxbourne","department":"","location":"Cheshunt, Hertfordshire, EN8 9XQ. Hybrid Working / Bishops' College,","locationType":3,"description":"Customer Service Advisor (Ref No: CSA)\nFull time: 37 hours per week or;\nPart time: 20 hours per week (2 positions)\n£15,059.20 p.a. (FTE £27,859.52 pa) \nWe are looking to recruit a part-time Customer Service Assistant, with a strong customer service background to deliver a positive customer experience for those who engage with the Council.\nYou will support the Council’s reception and Contact Centre. You will have an interest in developing an all-round knowledge of the Council and its services, whilst aiming to resolve all enquiries at the first point of contact. You will actively promote Broxbourne Council’s digital first message and assist customers to self-serve wherever possible.\nThe successful candidate will typically work office hours Monday-Friday between 8:30a.m. and 5:30p.m. with a flexible working approach combining office and home working. The service covers a reception desk that is open Monday to Friday between 9a.m. and 5p.m. staff are expected to cover a minimum of two shifts per week on reception.\nWhen in the office, you will be based at Bishops’ College in Cheshunt. The successful candidates will be expected to work from Bishops’ College during the first six months.\nCandidates must have GCSE qualifications in Maths and English or equivalent, have excellent communication skills, be computer literate, and feel confident using multiple data sources to fact find and offer resolution. The ability to converse at ease with members of the public, in multiple settings and provide advice in fluent English is essential in the role.\nThe ability to converse at ease with members of the public and provide advice in fluent English is essential in this post.\nWe have adopted the core values of Teamwork, Innovation, Effectiveness and Respect (TIER). \nThe values and their underlying behaviours, demonstrate our commitment to providing excellent customer care, working in a joined up way, showing respect at all times and looking at innovation and forward thinking solutions. We pride ourselves on recruiting, developing and retaining talent who share this commitment.\nWe are committed to safer recruitment, safeguarding and promoting the welfare of children and young people and vulnerable adults. We expect all staff and volunteers to share this commitment.\nThe Council’s benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite and a range of generous discounts across other leisure and culture services.\nBroxbourne Council is an Equal Opportunities employer.\nDetails and application forms for all job vacancies are listed on the Council’s website.\nDetails and application forms for all job vacancies are listed on the Council’s website.\nApplication forms must be submitted online by 30 March 2025 quoting the above reference. \nBorough Offices, Bishops’ College, Churchgate, Cheshunt, Hertfordshire, EN8 9XQ.\nTelephone: 01992 785509, Email: <a href=\"mailto:personnel@broxbourne.gov.uk\">personnel@broxbourne.gov.uk</a>\nWebsite: www.broxbourne.gov.uk\n ","shortDescription":"","salaryDescription":"£15,059.20 p.a. (FTE £27,859.52 pa)","publishDate":"2025-03-21T13:50:00.000Z","expirationDate":"2025-03-30T22:55:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/e3ec6b91-466e-4a27-9137-4898a075b8e0.jpg","score":1,"featured":false,"enhanced":false},{"id":"2cee2b99-f200-40f5-957f-aae68c53d0db","title":"INTERNAL APPLICANTS ONLY Early Help Project Officer","employer":"London Borough Of Waltham Forest","department":"","location":"To be confirmed","locationType":3,"description":"JOB DESCRIPTION ***Internal Applicants Only*** Organisation: London Borough of Waltham Forest Salary: Scale 6 £34,416 - £35,982 Contract Type: Full-time Fixed term 12 months Working hours per week: 36 hours per week Application Deadline: 22nd March 2025 Proposed Interview Date(s): Tuesday 25th March 2025 Reference: 1679 About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the <a href=\"https://www.london.gov.uk/good-work-standard\">Mayor of London's Good Work Standard</a> employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. The Council's preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method. About the role: To perform project support and organisational functions/duties to assist in the delivery of the Adult Early Help services including Link Worker and Family and Group Conferencing service to ensure the workflow is actioned appropriately and will involve good communication across the council services, including finance and HR. Day to day activities will include working with data and finance. <ul> <li>Communicate effectively with internal and / or external customers/ service users. Act as point of contact for the service.</li> <li>Create documents, reports, correspondence etc. from the information provided, using standard formats and software.</li> <li>Organise and maintain records and documents using the appropriate council process / system. </li> </ul> <a href=\"https://fs-filestore-eu.s3.eu-west-1.amazonaws.com/Waltham_Forest/govRoleProfiles/Role_Profile_PSO_Adult_Early_help_SC6_1679.pdf\">>> Click here to download the Role Profile << </a> Key Responsibilities: To be responsible for the collation of Adult Early Help data. To support with invites and data collection of workshops and group sessions. Excellent communication skills to communicate with residents and partners. Qualifications and Requirements: English and Math Qualification Relevant NVQ Level 2 or 3 qualification Terms and conditions: The below terms and conditions apply to this role: Satisfactory employment references and CIFAS identity checks; This role is subject to safer recruitment practices as it involves work with children and/ or vulnerable adults; Satisfactory DBS check; As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English. How to Apply: Interested candidates are invited to submit their applications online by pressing the 'Apply' button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Equal Opportunity Employer: Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview. For more information on the benefits of working for the Council, please visit <a href=\"https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us\">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us</a>. Contact Information: If you have any questions about this vacancy or the application process, please contact Adult Early Help Manager, Caoimhe McKenna at <a href=\"mailto:caoimhe.mckenna@walthamforest.gov.uk\">caoimhe.mckenna@walthamforest.gov.uk</a> or 07775790223 If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at <a href=\"mailto:recruitment@walthamforest.gov.uk\">recruitment@walthamforest.gov.uk</a>. Click here for further information on the <a href=\"https://www.walthamforest.gov.uk/council-and-elections/your-data-and-privacy/our-privacy-notices/hr-recruitment-privacy-notice\">Human Resources recruitment privacy notice</a>.","shortDescription":"","salaryDescription":"Scale 6 £34,416 - £35,982","publishDate":"2025-03-21T10:34:00.000Z","expirationDate":"2025-04-25T12:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/f97d3cc5-bb93-462d-b094-a34d9bbf7b9a.jpg","score":1,"featured":false,"enhanced":false},{"id":"6db81095-43e7-41c2-9bf0-6653378879c4","title":"Neighbourhood Housing Lead","employer":"London and Quadrant Housing Trust","department":"","location":"West Ham Lane, Stratford, Newham, East London","locationType":2,"description":"<div class=\"col-12 ats-title-font pb-3\">Neighbourhood Housing Lead - Newham - 6614</div>\n<div class=\"col-12 ats-normal-font pb-3\">\n\n\n\n\nJob Title\n\n\nNeighbourhood Housing Lead\n\n\n\n\nContract Type\n\n\nPermanent\n\n\n\n\nHours\n\n\nFull time, 35 hours per week\n\n\n\n\nPersona\n\n\nAgile - 1-2 days office attendance required.\n\n\n\n\nPatch Location\n\n\nNewham - Forest Gate and surrounding areas\n\n\n\n\nReporting Office\n\n\nWest Ham Lane, Stratford, E15 4PH\n\n\n\n\nSalary\n\n\n£34,904 - £38,379(depending on experience)plus Essential Car User Allowance (if Criteria Met)\n\n\n\n\nClosing date for completed applications\n\n\n 2nd April 2025 - 23:00\n\n\n\n\n \nInterviews will be held on a date to be confirmed.\n \nEarly applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.\n \nPrevious applicants need not reapply.\n \n<a title=\"Role Profile - Neighbourhood Housing Lead.docx\" href=\"https://lqgroup.engageats.co.uk/ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrALSLdvW8hCjSUeDIcttSRZgO3RkIBDPkYUpfpGH8q2qP3HWpII3MeaixJ2ymwZ3P8HRhSmnYMFuUGm3ouKi4Hkx\">Role Profile - Neighbourhood Housing Lead.docx</a> Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player.\n \nWhy choose L&Q?\n \nWe offer a competitive annual salary and staff benefits package:\n \n<ul>\n<li>Strong family-friendly policies </li>\n<li> Committed Learning & Development</li>\n<li>Annual leave starting from 28 days rising to 31 PLUS bank holidays</li>\n<li>Excellent Pension Scheme – double contribution up to 6%</li>\n<li>Generous non-contributory life assurance</li>\n<li>An Employee Assistance Programme</li>\n<li>Westfield Cash Health Plan</li>\n<li>A dedicated employee discounts and benefits portal</li>\n<li>Great places to work certified 2024-2025</li>\n<li>Best Workplaces for Women </li>\n</ul>\n \nAs the Neighbourhood Housing Lead, you’ll be responsible for the following:\n \n<ul>\n<li> Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. </li>\n<li> You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they’re happy in.</li>\n<li>You’ll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 – 600 homes.</li>\n</ul>\n \nThe successful candidate should:\n \n<ul>\n<li> You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents.</li>\n<li> You’ll be able to problem solve and will pride yourself on your grit and determination. You’ll have a can-do attitude and be motivated by keeping promises to residents.</li>\n<li>You’ll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents.</li>\n<li>You’ll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines.</li>\n<li>Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential.</li>\n<li>Have demonstrable experience in a similar role.</li>\n<li>Have a valid license and access to a car for work use.</li>\n</ul>\n· \nOur customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department\n \nIf you are interested in this role and have the experience required, then apply without delay!\n \nWe are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. \n \n*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.\n \nAt the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. \n \nMore information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.\n \nOur commitments:\n \nAt L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.\n \nIn addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.\n \nFor the fifth year in a row, we have been recognised as one of the UK’s Best Workplaces for Women in the super large category. \n \nWe are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.\n \nWe expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.\n \nL&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.\n \nAs a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. \n \nOur vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.\n \n \n</div>","shortDescription":"","salaryDescription":"£34,904 plus 28 days holiday, bank holidays and other company benefits including cash health plan, pension scheme, life assurance","publishDate":"2025-03-20T09:40:00.000Z","expirationDate":"2025-04-02T22:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/0055d93a-b34b-420c-afa3-722c9a8a7f1c.jpg","score":1,"featured":false,"enhanced":false},{"id":"cfd5e189-c8d8-4154-abc4-732f608a6661","title":"Handyperson","employer":"London and Quadrant Housing Trust","department":"","location":"Stratford, London","locationType":3,"description":"<div class=\"col-12 ats-title-font pb-3\">Handyperson East London - 6613</div>\n<div class=\"col-12 ats-normal-font pb-3\">\n\n\n\n\nJob Title\n\n\nHandyperson\n\n\n\n\nContract Type\n\n\nPermanent\n\n\n\n\nHours\n\n\nFull time, 35 hours\n\n\n\n\nPersona\n\n\nSite (Full Manual Drivers License Essential)\n\n\n\n\nReporting Office\n\n\n29-35 West Ham Lane, Stratford, London, E15 4PH\n\n\n\n\nWorking Location\n\n\nEast/East Anglia – East London\n\n\n\n\nSalary\n\n\n£27,370\n\n\n\n\nClosing date for completed application\n\n\n2nd April 2025 - 23:00\n\n\n\n\n \nInterviews will be held in person at our West Ham Lane on a date to be confirmed.\n \nEarly applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.\n \n<a title=\"Role Profile - Handyperson.docx\" href=\"https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAITCY70aMnLzPVWspNYT2Eam5+qEfap94fPVL4ofFcYJ5VKwCpHRdwvgc7dfC2QJHhs1Wmaxc9CZr0ruidTbBjH\">Role Profile - Handyperson.docx</a> \n \nThis is an exciting opportunity to join the Estate Caretaking Service, which is a key function of our continuing commitment to providing a responsive customer-based service for our residents.\n \nPlease note a full UK manual driving license is required for this role and the postholder will be requested to complete a basic DBS check\n \nWhy choose L&Q?\n \n<ul>\n<li>\n We offer a competitive annual salary and staff benefits package.</li>\n<li> Strong family-friendly policies</li>\n<li>Committed Learning & Development</li>\n<li>Annual leave starting from 28 days rising to 31 PLUS bank holidays</li>\n<li>Excellent Pension Scheme – double contribution up to 6%</li>\n<li>Generous non-contributory life assurance</li>\n<li>An Employee Assistance Programme</li>\n<li>Great places to work certified 2024-2025</li>\n<li>Westfield Health Cash Plan</li>\n<li>Dedicated employee discounts/benefits portal</li>\n<li>Best Workplaces for Women </li>\n</ul>\n \nAs a Handy Person, you will be:\n \n You will be working as part of a team assisting in the delivery of our estate services to provide a high standard of maintenance in communal areas, within our blocks, and on our estates.\n You will be carrying out pre-planned projects involving painting, decorating, grounds work, and general improvement of schemes, as well as some minor maintenance where necessary.\n You will also be liaising directly with L&Q staff, residents, and contractors and you must have due regard to health & safety and security issues.\n \nYour attributes:\n \n<ul>\n<li> Capable of carrying out a variety of repair jobs and able to work effectively as part of a team and under your own initiative.</li>\n<li> Capable of trade skills or DIY or Gardening experience is essential.</li>\n<li>A good communicator and willing to learn new skills as the service adapts to the changing needs within the Trust.</li>\n<li>Confident working remotely as part of a team therefore you must have good interpersonal skills and be able to arrange work schedules and plan the implementation of work.</li>\n<li>Be self-motivated, proactive, and able to organise your time effectively and be aware of safe working practices.</li>\n</ul>\n \nIf you don’t have previous experience or qualifications but are willing to learn, have ambition, enthusiasm, and care about delivering a first-class service to our residents we would like to hear from you. \n \nFor this post, the successful candidate will need to apply for or be in possession of a Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. Please note that this will be applied for by L&Q on behalf of the successful candidate. For further information about the Disclosure Barring Service please visit <a href=\"http://www.homeoffice.gov.uk/\">www.homeoffice.gov.uk</a>\n \n \nIf you are interested in this role and have the experience required, then apply without delay!\n \nWe are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. \n \nAt the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.\n \nOur commitments:\n \nAt L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.\n \n \nIn addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.\n \n \nWe are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.\n \nWe expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.\n \nL&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.\n \nAs a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. \n \nOur vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.\n</div>","shortDescription":"","salaryDescription":"£27,370 plus 28 days holiday, bank holidays and other company benefits","publishDate":"2025-03-19T16:37:00.000Z","expirationDate":"2025-04-02T22:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/82b9d59f-4407-40bc-b15c-caea463a466b.jpg","score":1,"featured":false,"enhanced":false},{"id":"86ee6223-bcc5-45fc-8f77-fb7cc1d4f66f","title":"Grounds Maintenance Supervisor","employer":"London and Quadrant Housing Trust","department":"","location":"West Ham Lane, Stratford, London","locationType":3,"description":"<div class=\"col-12 ats-title-font pb-3\">Grounds Maintenance Supervisor - 6612</div>\n<div class=\"col-12 ats-normal-font pb-3\">\n \nTitle: Grounds Maintenance Supervisor \nContract type: Permanent\nHours: Full Time, 35 hours\nPersona: Site/Mobile \nWorking Location: London (mainly East, East Anglia) with travel required across London\nReporting Office: West Ham Lane, Stratford, E15 4PH\nSalary: £31,923- £35,019 depending on experience. You will be provided with an L&Q van for business use\n \nClosing date for completed applications: 2nd April 2025 at 11pm\n \nInterviews will be held at West Ham Lane, Stratford date to be confirmed.\n \nEarly applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated\n \n<a title=\"Role Profile - Grounds Maintenance Supervisor.docx\" href=\"https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAITCY70aMnLzPVWspNYT2EapaamGRd9+HRofj+6miUbZM4bkPFv89+MWPztd4XQI4F8/qznFdQPiyASJIm59QJ2\">Role Profile - Grounds Maintenance Supervisor.docx</a> \n \nWhy choose L&Q?\n \n<ul>\n<li>We offer a competitive annual salary and staff benefits package.</li>\n<li> Strong family-friendly policies</li>\n<li>Committed Learning & Development</li>\n<li>Annual leave starting from 28 days rising to 31 PLUS bank holidays</li>\n<li>Excellent Pension Scheme – double contribution up to 6%</li>\n<li>Generous non-contributory life assurance</li>\n<li>An Employee Assistance Programme</li>\n<li>Employee discount/benefits portal</li>\n<li>Westfield Health Cash Plan</li>\n<li>Great places to work certified 2024-2025</li>\n<li>Best Workplaces for Women</li>\n</ul>\n \nAn opportunity has arisen for an experienced and passionate Supervisor to join our Grounds Maintenance team.\n \nAs Supervisor you will be mentoring the gardeners, recruiting new staff members with a diverse background, and actively developing the team by giving constructive feedback. You will be responsible for ensuring our customer standards are delivered, and that the customer's experience of our service is positive.\n \nYou will be responsible for circa 7 Ground Maintenance Operatives who work across the region. This role will report to the Estates and Additional Services Team Leader.\n \nWe expect our supervisors to have a good understanding of Health and Safety, Safeguarding, formulating risk assessments and safe systems of work, and experience of training others and a good understanding of Ground Maintenance knowledge to be able to pass this onto others.\n \nA company vehicle will be provided for business use, PDA fuel card, Uniform and PPE and parking paid will all be provided. It is essential to have a manual driving license to carry out this role.\n \nThe Person:\n \n The successful candidate will have the following:\n \n<ul>\n<li> Experience of leading and taking responsibility with ability to develop capacity of individuals by exploring objectives and evaluating progress against targets</li>\n<li> Excellent written and verbal communication over a variety of channels with demonstrable presenting skills and the ability to engage an audience</li>\n<li>Relevant practical experience of delivering excellent Customer Service in frontline face to face environment acting in the capacity of a supervisor, whilst providing practical support in delivering operational tasks</li>\n<li>Knowledge and experience with CRM, Risk management and Finance systems and competency with MS packages. Demonstrates confidence in communicating through a variety of digital channels</li>\n<li>Knowledge of legislative and regulatory H&S compliance requirements for Estate Management and of monitoring compliance</li>\n<li>Interpersonal skills with ability to challenge and manage expectations of residents and leaseholders whilst empathetically supporting residents, escalating issues where necessary and appropriate</li>\n<li>Manual UK full Driving Licence</li>\n<li>Experience of working responsively with emerging needs with the ability to think clearly in times of stress, especially when formulating a solution to a pressing problem</li>\n<li>Experience undertaking quality control by performing site inspections that monitor standards and ensure SLA is met</li>\n<li>Knowledge of Adult and Children Safeguarding principles, types of abuse and systems for reporting concerns.</li>\n</ul>\n \nIf you are interested in this role and have the experience required, then apply without delay!\n \nAt the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.\n \nFor this post, the successful candidate will need to apply for or be in possession of a Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. Please note that this will be applied for by L&Q on behalf of the successful candidate. For further information about the Disclosure Barring Service please visit <a href=\"http://www.homeoffice.gov.uk/\">www.homeoffice.gov.uk</a>\n \nOur commitments:\n \nAt L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.\n \nIn addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.\n \nWe are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.\n \nWe expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.\n \nL&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.\n \nAs a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. \n \nOur vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.\n \n \n</div>","shortDescription":"","salaryDescription":"£31,923- £35,019 depending on experience. You will be provided with an L&Q van for business use, 28 days holiday plus bank holidays plus other company benefits.","publishDate":"2025-03-19T16:32:00.000Z","expirationDate":"2025-04-02T22:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/31f959c9-c10c-4c1f-80bb-004ff039de7e.jpg","score":1,"featured":false,"enhanced":false},{"id":"b91e5bfe-e6d4-4580-bfb8-628e59d1558f","title":"ASB Case Manager","employer":"London Borough of Barking & Dagenham","department":"","location":"Barking & Dagenham","locationType":2,"description":"About the Role\nAs an ASB Case Manager, you’ll take the lead on tackling anti-social behaviour and serious tenancy breaches. Managing a caseload of complex and high-risk incidents, you’ll utilise enforcement tools and collaborate with key partners to resolve cases effectively and swiftly. You’ll prepare legal notices and represent Reside in court when required, while also supporting victims and witnesses through the legal process. This role is critical in ensuring residents feel safe in their homes and neighbourhoods, delivering a professional, customer-focused service aligned with our policies.\nAbout You\nYou’ll have a deep understanding of ASB, community safety, and housing legislation, paired with hands-on experience managing cases and preparing for legal proceedings. Your ability to work empathetically with vulnerable groups, alongside strong collaboration and communication skills, will be key.Proficiency in IT and a full UK driving licence are also required. Mediation skills and experience of chairing multi-agency meetings are desirable.\nJob Purpose\nTo provide a customer focussed, proactive, comprehensive and high quality anti-social behaviour service to residents of Reside residents, taking the lead on tackling serious neighbour nuisance, anti-social behaviour and other serious breaches of the tenancy agreement.\nThe role combines elements of enforcement (around anti-social behaviour and other associated tenancy breaches) and community safety (keeping residents safe in their homes and neighbourhoods). To manage a caseload of ASB cases, including complex and high-risk incidents.\nUtilise all available tools and enforcement methods to resolve ASB cases swiftly and effectively, including collecting evidence to support enforcement actions being taken. Prepare legal notices, witness statements, and case documentation, representing Reside in court where necessary.\nWork proactively to deliver a customer-focused ASB service in line with our policies and procedures. To support victims and witnesses through the legal process, providing advice and guidance as appropriate. Attend multi-agency meetings and represent Reside in discussions with the local authority, police, and other key partners.\nCollaborate with internal teams such as Neighbourhoods and Income Management to ensure a collaborative and seamless approach to case handling and resolution as appropriate. To ensure the appropriate handling of detailed, sensitive and criminal information, taking all necessary precautions to ensure its accuracy, relevance and correct use.\nThe post holder will deliver high levels of satisfaction to Reside tenants for the services managed. Break the mould! Encourage unconventional thinking! Inspire inventive solutions and question traditional housing practices.\nKey Accountable Areas\n<ul>\n<li>Directly responsible for the delivery of high quality, efficient and compliant Anti-Social Behaviour Service for Reside, delivering the customer facing and operational case management aspects of the ASB service. This will require a ‘can do’ approach to service management to exceed expectations as the norm</li>\n<li>Investigate all reported cases of ASB in accordance with the Reside’s policies and procedures. Provide ongoing support and regular proactive feedback to customers, updating regularly on the progress of their case</li>\n<li>Give advice to people reporting / perpetrating serious anti-social behaviour issues with the aim of resolving issues as early as possible</li>\n<li>Provide excellent customer care to resident’s when dealing with complaints and allegations of anti-social behaviour</li>\n<li>Where appropriate provide a mediation service to local residents who are involved in a neighbour disputes and/or refer to other specialist organisations which provide this service</li>\n<li>Instruct on cases requiring legal action and work closely with the Reside’s litigation team and where required, counsel, to take prompt and effective legal action</li>\n<li>Carry out all actions as required as part of the litigation process. This includes gathering evidence and producing all relevant paperwork including writing witness</li>\n</ul>\nstatements, preparing documentation for court. Act as a professional witness, when required\n<ul>\n<li>Support witnesses at court and ensure they have been fully briefed</li>\n<li>Organise and carry out service-related evictions as required, in accordance with the council’s policies and procedures. Liaise with the relevant officers throughout the process and involve other partners where necessary</li>\n<li>Ensure that the services provided are delivered in accordance with Reside’s policies and procedures, legislation, regulation and reflect best practice and always deliver excellent customer service</li>\n<li>Work in partnership with Income Management and the wider Neighbourhood Team to ensure collaboration in management of tenancy breaches related to both service areas, ensuring a joined-up approach to maximise delivery of effective outcomes</li>\n<li>Maintain up to date knowledge of relevant legislation and case law in respect of tenancy enforcement, human rights, prevention of harassment and crime and community safety</li>\n<li>Represent the organisation in a professional manner at external forums such as MARAC meetings and case conferences as required</li>\n<li>Work in partnership with Police, Health, Social Services and other agencies to manage issues of care and risk to others. At all times ensure that relevant information is shared in accordance with Information Sharing Protocols and in compliance with the requirements of the Data Protection Act 2014 at all times</li>\n<li>Drives an increase in contact with tenants as we seek to develop effective relationships of high trust that enables tailored and bespoke service to be developed that facilitates a highly customer centric service delivery model</li>\n</ul>\nApplication Process\nTo apply, please upload your CV and a supporting statement to email <a href=\"mailto:bethanie.symes@lbbd.gov.uk\">bethanie.symes@lbbd.gov.uk</a>\nIt is crucial to include a supporting statement (no more than 2 sides of A4) addressing how your skills, knowledge, experience align with the post’s requirements outlined in the job description and person specification.\nSelection Process\nCVs and supporting statements will be shortlisted based on the skills, knowledge, experience criteria specified in the person specification of the job description.\nAdditional interview details will be provided to shortlisted candidates in due course.","shortDescription":"","salaryDescription":"£40,000 – £45,000 per annum","publishDate":"2025-03-19T15:31:00.000Z","expirationDate":"2025-03-31T22:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/f7bfaaaa-3f66-4da0-9d34-1d2364ce1615.png","score":1,"featured":false,"enhanced":false},{"id":"5964a62a-99b4-4214-a56a-23500b44094b","title":"Maintenance Supervisor","employer":"London and Quadrant Housing Trust","department":"","location":"West Ham Lane, Stratford, London","locationType":2,"description":"<div class=\"col-12 ats-title-font pb-3\">Maintenance Supervisor (Empty Homes) 6607</div>\n<div class=\"col-12 ats-normal-font pb-3\">\n \nJob title: Maintenance Supervisor (Empty Homes)\nContract: Permanent, Full time, 35 hours per week \nLocation: Office is based in Stratford, London (E15 4PH) with travel required across South East London\nPersona: Agile Working (office, home and site working) \nSalary: £39,465 – £43,519, depending on experience. You will be provided with an L&Q van for business use\nClosing date for completed application: 1st April at 11pm\nInterview date – 11th April on Microsoft Teams.\n*Previous applicants need not reapply. \nEarly applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated\n<a title=\"Role Profile.doc\" href=\"https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAITCY70aMnLzPVWspNYT2Ea7fYEamh9qn/FfddaPE6GV+yn8huwCtW0eTSI/UEwXgvtnjuu6h8ldpzcJRJfnkrU\">Role Profile.doc</a> \nWhy choose L&Q?\n<ul>\n<li>We offer a competitive annual salary and staff benefits package.</li>\n<li> Strong family-friendly policies</li>\n<li>Committed Learning & Development</li>\n<li>Annual leave starting from 28 days rising to 31 PLUS bank holidays</li>\n<li>Excellent Pension Scheme – double contribution up to 6%</li>\n<li>Generous non-contributory life assurance</li>\n<li>An Employee Assistance Programme</li>\n<li>Employee discount/benefits portal</li>\n<li>Westfield Health Cash Plan</li>\n<li>Great places to work certified 2024-2025</li>\n<li>Best Workplaces for Women</li>\n</ul>\n \nTo deliver surveying function L&Q’s property portfolio. This will predominantly relate to empty homes but may also include other aspects of property maintenance such as major works, responsive repairs, planned works, refurbishment, fire management, servicing, cyclical redecorations, estate improvements, environmental, energy, newbuild and regeneration.\nTo monitor the performance of contractors and ensure all projects are completed to compliance standards, specifications, schedule and cost keeping detailed digital records of various aspects of the work, based upon frequent site visits and ensure the asset management database is updated.\nA company vehicle will be provided for business use, PDA fuel card, Uniform and PPE and parking paid will all be provided. It is essential to have a manual driving license to carry out this role.\n<ul>\n<li>Provide technical support to L&Q and its customers, conduct property surveys, diagnose defects.</li>\n<li> Design and specify works, obtain estimates, oversee delivery, monitor project expenditure and complete sign-off.</li>\n<li>Act as contract administrator or other role as appropriate and use standard forms of contract to administer the works.</li>\n<li>Oversee quality control and supervision for each contract, ensuring adequate provision is made on site for building legislation and health & safety requirements.</li>\n<li>Undertake inspections and audits of the partnering contractors, servicing maintenance contract and defects within empty homes by visiting site. Reviewing completed work against the schedule/contractors’ invoices and resolving issues as necessary.</li>\n<li>Provide management reports and schedules of defects when necessary and certify rectification of snagging items.</li>\n<li>Work closely with the Empty Homes Manager ensuring all relevant legislation is being adhered to. Ensure safety, quality control and productivity assessments are carried out so that all work complies with current codes of practice, standards and legislation, particularly Health and Safety</li>\n</ul>\n \n Candidate Requirements\n<ul>\n<li>Good standard of general education.</li>\n<li> A good understanding of building pathology, construction techniques and an understanding of budgeting processes and standing orders.</li>\n<li>The ability to manage maintenance, minor repair and refurbishment projects.</li>\n<li>• Knowledge of managing and inspecting all aspects of major works, responsive repairs, planned improvements, service and cyclical contracts, managing and delivering budgets.</li>\n<li>Knowledge of forms of contract and dealing with contractors as required</li>\n<li>• Working knowledge of residential property, housing legislation, working in occupied buildings, building regulations (particular ref to parts A¸ L, M and P) and conservation consent and TPO management.</li>\n<li>Experience of liaising with customers and occupants from small scale to large complex projects.</li>\n<li>A knowledge of party wall regulations and disrepair legal protocol.</li>\n<li>A current knowledge of health and safety legislation and issues affecting all aspects of property maintenance, construction, repairs and refurbishment.</li>\n<li>Good understanding of Microsoft office suite, especially excel and word.</li>\n<li>A full UK manual driving license is required for this role. You will be provided with an L&Q van for business use.</li>\n</ul>\nProficient Requirements\n<ul>\n<li>A higher, further or professional education qualification in a building/construction related discipline or similar.</li>\n<li>A sound knowledge of building construction technology, contract administration, statutory authorities and legal requirements</li>\n<li>A sound knowledge of building regulations, parts A, M, P and L</li>\n<li>Expertise in a building construction, surveying or planned maintenance projects environment.</li>\n<li>Ability to produce good accurate written reports and communicate with customers and other lay persons in addition to building professions</li>\n<li>Ability to understand and work with contract drawings, specifications, tender documentation and legislative documents.</li>\n<li>A good understanding of budgeting processes and standing orders. •</li>\n<li> Responsible for budget control</li>\n</ul>\nIf you are interested in this role and have the experience required, then apply without delay!\nAt the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.\nOur Commitments\nAt L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.\nWe are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.\nWe are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.\nWe expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.\nL&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East.\nAs a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.\nIn response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London.\nOur vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.\n</div>","shortDescription":"","salaryDescription":"£39,465 plus 28 days holiday, bank holidays and other company benefits","publishDate":"2025-03-19T09:09:00.000Z","expirationDate":"2025-04-01T22:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/69ccfe98-b16f-43fe-aac7-974b7be3cda3.jpg","score":1,"featured":false,"enhanced":false},{"id":"2e7ea2c8-5be3-4784-8913-7a2ae27c4595","title":"INTERNAL APPLICANTS ONLY - BSR Project Lead","employer":"London Borough Of Waltham Forest","department":"","location":"To be confirmed","locationType":3,"description":"JOB DESCRIPTION ***Internal Applicants Only*** Organisation: London Borough of Waltham Forest Salary: PO1£39,855 - £42,324 (pro rata for part-time) Contract Type: Full Time, up to 6 months secondment Working hours per week: 36 hours (Monday -Thursday 9:00am-5:15pm & Friday 9:00am-5pm) Application Deadline: 26 March 2025 Proposed Interview Date(s): to be confirmed Reference:1662 About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the <a href=\"https://www.london.gov.uk/good-work-standard\">Mayor of London's Good Work Standard</a> employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. The Council's preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method. About the role: To work with the Business Support Review team to ensure the implementation of the recommendations from the review. These are far reaching with some affecting the whole council. This could include improvements to systems such as Oracle and also involvement in the implementation of new/updated policies and procedures. To work as part of a professional team and support in dealing with all aspects of the Business Support Review. Knowledge of Business Support processes and specifically of Oracle will be an advantage. You will be required to have excellent written and verbal communication skills and the ability to build relationships as you will be dealing with internal stakeholders from across the council. You must be able to accurately maintain financial, administrative, and investigative records. You will be required to work with a wide range of data and keep this updated. There will also be line management responsibilities <a href=\"https://fs-filestore-eu.s3.eu-west-1.amazonaws.com/Waltham_Forest/govRoleProfiles/Role_Profile_BSR_Project_Support_Officer_PO1_1662.pdf\">>> Click here to download the Role Profile << </a> Key Responsibilities: <ul> <li>Support on the delivery of the recommendations from the Business Support Review, ensuring it is delivered within timeframe</li> <li>Positive and can-do approach to support the council deliver their priorities for Waltham Forest. </li> <li>Work as part of a team with the Business Support Review Team, managers within Business Support, HR, Finance and service colleagues.</li> <li>Support the review team in managing expectations for deliverables, creating stakeholder communications, and helping to implement an effective system of project governance </li> <li>Secure compliance and engagement with the project amongst the necessary stakeholders. </li> <li>Support the project team to ensure that they meet their objectives and address any issues as appropriate</li> <li>Line management of Business Support Officers</li> </ul> Qualifications and Requirements: <ul> <li>Ability to manage multiple project tasks and responsibilities at the same time. </li> <li>Excellent oral and written communication skills with an ability to interact effectively with people at all levels in an organization including senior level executives.</li> <li>Possess strengths in organisational, attention-to-detail, reasoning, critical thinking, and problem-solving skills.</li> <li>Experience of delivering projects and using agile project management methodology, learning & iterating frequently will be an advantage.</li> <li>Line Management experience</li> </ul> Terms and conditions: The below terms and conditions apply to this role: Satisfactory employment references and CIFAS identity checks; Satisfactory declaration of interest; As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English. How to Apply: Interested candidates are invited to submit their applications online by pressing the 'Apply' button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Equal Opportunity Employer: Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview. For more information on the benefits of working for the Council, please visit <a href=\"https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us\">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us</a>. Contact Information: If you have any questions about this vacancy or the application process, please contact Elisabeth Sippings, Head of Service - People Business • Business Support at <a href=\"mailto:elisabeth.sippings@walthamforest.gov.uk\">elisabeth.sippings@walthamforest.gov.uk</a> If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at <a href=\"mailto:recruitment@walthamforest.gov.uk\">recruitment@walthamforest.gov.uk</a>. Click here for further information on the <a href=\"https://www.walthamforest.gov.uk/council-and-elections/your-data-and-privacy/our-privacy-notices/hr-recruitment-privacy-notice\">Human Resources recruitment privacy notice</a>.","shortDescription":"","salaryDescription":"PO1 £39,855 - £42,324 (pro rata for part-time)","publishDate":"2025-03-18T17:00:00.000Z","expirationDate":"2025-03-26T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/582b711e-f5b5-481e-820b-ab0488340643.jpg","score":1,"featured":false,"enhanced":false},{"id":"b0584dc0-19a3-43f0-a12c-b77a0c20ff5f","title":"Apprentice Registration Service","employer":"Camden Council","department":"","location":"Camden Town Hall","locationType":2,"description":"<div>\n<h2 class=\"heading\">Description</h2>\n<div>\nQualification: Level 2 Customer Service</div>\n<div> </div>\n<div>\nContract length: 15 months</div>\n<div> </div>\n<div>About the team</div>\n<div> </div>\n<div>We’re a high performing Registration Service that sits within the customer services division in Camden Council. We’re at the forefront of enabling customers to access all of our services online in the registration industry, and have recently returned to our beautifully refurbished Old Town Hall in the heart of Kings Cross, opposite St Pancras International Station. The service registers approximately 10,000 births and 2,400 deaths, naturalise over 1,500 new citizens, and conducts over 1,000 weddings and other civil ceremonies.</div>\n<div> </div>\n<div>About the role</div>\n<div> </div>\n<div>The apprentice will learn to provide administrative and customer service support to the Registrars team and complete a Customer Service Apprenticeship qualification. You will be required to liaise with particular teams and services within the council and within central government and other bodies. Key contacts are likely to include:</div>\n<ul>\n<li>Customer Service Centre</li>\n<li>Coroner’s Office</li>\n<li>Home Office</li>\n<li>General Register Office</li>\n<li>Hospital Medical Examiner Service</li>\n<li>Other Registration Officers</li>\n</ul>\n</div>\n<div>\n<h2 class=\"heading\">Duties</h2>\n<div>As an apprentice, you will be supported to learn to carry out the following tasks:</div>\n<div> </div>\n<ul>\n<li>Manage reception area in welcoming visitors to the office and deal quickly and effectively with their needs, including directing visitors to the correct area within the building. Provide first line advice and referrals to service users on queries across the service, ensuring advice given is accurate and consistent and tailored to the service users, adjusting responses appropriately as required to make sure routine or simple information or instruction is clearly communicated in a helpful manner.</li>\n</ul>\n<div> </div>\n<ul>\n<li>Deal pleasantly and assertively with all service users, whether face to face, on the telephone, via email or post, demonstrate an aptitude for dealing with a wide range of people and a desire to empathise and assist.</li>\n</ul>\n<div> </div>\n<ul>\n<li>Assist service users to use new Council services and processes.</li>\n</ul>\n<div> </div>\n<ul>\n<li>Responsible for collecting fees or other payments from visitors / service users, ensuring that accurate change and receipts are provided and keeping cash / tills under careful watch and ensuring they are not left unattended at any time. Process refunds where requested under management instruction.</li>\n</ul>\n<div> </div>\n<ul>\n<li>Work with speed and accuracy at all times, using information systems to manage data in response to service user queries, entering data into paper or electronic records as required; ensure accurate records are maintained.</li>\n</ul>\n<div> </div>\n<ul>\n<li>Accurately file documents, whether paper or electronic, according to the established filing systems on a regular basis, without allowing a build-up or backlog to develop and ensuring routine procedures are accurately and correctly followed at all times.</li>\n</ul>\n<div> </div>\n<ul>\n<li>Master a range of basic and complex facts, information and processes related to the service area in which you are working (adhere to strict confidentiality).Maintain up-to- date knowledge of the service area, and be proactively share knowledge with other colleagues in similar roles to ensure the best possible service is available to service users. Assist service users to use new Council services and processes.</li>\n</ul>\n<div> </div>\n<ul>\n<li>Show full commitment to prescribed learning.</li>\n</ul>\n<div> </div>\n<ul>\n<li>Manage administrative processes associated with registration work; indexing historical records related to birth/death/marriages and civil partnerships, manage logging incoming post, producing printed and handwritten duplicate certificates, printing declarations of births & entering inquests, responding to customer emails and answering telephone enquiries.</li>\n</ul>\n<div> </div>\n<ul>\n<li>Manage administrative process associated with Citizenship: maintain database and input, pre and post ceremony administration for citizenship ceremonies.</li>\n</ul>\n</div>\n<div>\n<h2 class=\"heading\">Essential criteria</h2>\n<ul>\n<li>Committed to completing the apprenticeship qualification.</li>\n</ul>\n<ul>\n<li>Sensitive and able to respond appropriately to people who may display different emotions, e.g. distress or excitement.</li>\n</ul>\n<ul>\n<li>Able to remain confident, clear and firm, sticking to rules where necessary.</li>\n</ul>\n<ul>\n<li>Able to show excellent attention to detail</li>\n</ul>\n<ul>\n<li>A high level of written communication and customer service skills</li>\n</ul>\n<ul>\n<li>Punctual, organised and good time management skills.</li>\n</ul>\n</div>\n<div>\n<h2 class=\"heading\">Additional information</h2>\n<div>To apply for this role you must:</div>\n<div> </div>\n<ul>\n<li>Be 16+ years old and a Camden resident or Camden care leaver or a former Camden Secondary school student</li>\n<li>Have a real desire to work and learn and complete the apprenticeship qualification</li>\n<li>Have lived in the EU or UK for the last 3 years (except if you are an asylum seeker or refugee)</li>\n<li>NOT already have an NVQ level 2 (or higher) in Business Administration or Customer Service</li>\n<li>Not be attending any other school, Further Education or Higher Education institution</li>\n<li>If you do not already have Level 1 or 2 certificates in maths and English, be committed to working towards these as part of the apprenticeship.</li>\n</ul>\n<div> </div>\n<div>Reality Check</div>\n<div> </div>\n<ul>\n<li>Some clients may display distress, e.g. if coming to register a stillbirth or death. You must be able to deal appropriately and empathetically with situations like this.</li>\n<li>You must be able to stick to the law and have the confidence to explain this to customers diplomatically, even in cases where they object.</li>\n<li>You will be encouraged to use your initiative to complete certain tasks, often without supervision.</li>\n<li>You must demonstrate excellent attention to detail as you will be dealing with legal documents where accuracy is of the utmost importance, as well as maintaining confidentiality at all times.</li>\n</ul>\n<div> </div>\n<div>Diversity and Inclusion</div>\n<div> </div>\n<div>We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.</div>\n<div> </div>\n<div>Asking for Adjustments</div>\n<div> </div>\n<div>Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 8778, at apprenticeships@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG</div>\n</div>\n<div>\n<h2 class=\"heading\">How to apply</h2>\n1. If you have not done so already, please register with us on this portal before you proceed\n2. Please ensure you have uploaded your tailored CV before attempting to apply\n3. If you have not completed the additional questions previously, you will be prompted to do so before you can proceed. You will only need to complete these questions once.\n4. Select ‘apply’ and complete the personal statement section. Please use this section to tell us why you have applied and how your skills make this role suitable for you. Recommended word count: 150 words\n</div>","shortDescription":"","salaryDescription":"26000","publishDate":"2025-03-18T15:39:00.000Z","expirationDate":"2025-03-28T15:39:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/b319d4c5-15ca-45fb-9d27-b74c5f0183fc.PNG","score":1,"featured":false,"enhanced":false},{"id":"8432576b-d4af-4fba-8bdd-2bf60f54ade6","title":"Caretaking Team Leader","employer":"London and Quadrant Housing Trust","department":"","location":"South West, London","locationType":3,"description":"<div class=\"col-12 ats-title-font pb-3\">Caretaking Team Leader SW London - 6602</div>\n<div class=\"col-12 ats-title-font pb-3\"> </div>\n<div class=\"col-12 ats-normal-font pb-3\">\nJob Title\nCaretaking Team Leader \nContract Type\nPermanent\nHours\nFull time\nPersona\nAgile 1-2 days office/site attendance required. Travel to site's may be required.\nWorking Location\nSouth/South West London\nReporting Office\nWest Ham Lane, Stratford, London, E15\nSalary\n£39,465 - £43,419 plus ECU allowance* if policy requirements are met\nClosing date for completed applications\n31st March 2025 - 23:00\n \n Interviews will be held in person on a date to be confirmed\n \nEarly applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.\n \nPrevious applicants need not apply!\n \n<a title=\"Role Profile - Caretaking Team Leader.docx\" href=\"https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrALLZoT83UOL+t5s5fnJ1LT+kaACGuEsSfLGA7dMzK7MJPCHkU7rUHHTYTYy2RYjTBhcJqNeKeVKXaNm5hZJ24Pt\">Role Profile - Caretaking Team Leader.docx</a>\n \n \nDo you enjoy helping people? Are you prepared to go the extra mile to ensure our customers get a great service? If so, you could be the person we are looking for!\n \nWhy choose L&Q?\n \nWe offer a competitive annual salary and staff benefits package.\n \n<ul>\n<li>Strong family-friendly policies </li>\n<li> Committed Learning & Development</li>\n<li>Annual leave starting from 28 days rising to 31 PLUS bank holidays</li>\n<li>Excellent Pension Scheme – double contribution up to 6%</li>\n<li>Generous non-contributory life assurance</li>\n<li>An Employee Assistance Programme</li>\n<li>Employee discount/benefits portal</li>\n<li> Westfield Health Cash Plan</li>\n<li>Great places to work certified 2024-2025</li>\n<li>Best Workplaces for Women</li>\n</ul>\n \nAs a Caretaking Team Leader you will be:\n \n<ul>\n<li>Developing and promoting strategies for the provision of caretaking services either in South & Southwest neighbourhoods, understanding of the service charge process and its implementation.</li>\n<li>Managing the caretaking team to provide a high standard of service to residents whilst understanding the barriers they face and finding innovative and effective solutions. </li>\n<li>Taking the lead to ensure your team provide a responsive caretaking service for residents of L&Q, working towards continuously increasing resident satisfaction.</li>\n<li>Working collaboratively with other departments and teams to ensure efficient service delivery.</li>\n<li>Managing a budget for staff and resources ensuring value for money to residents. </li>\n</ul>\nYou should be:\n \n<ul>\n<li>Able to respond to problems quickly to meet our tough quality standards and targets.</li>\n<li>Able to motivate and lead the caretaking services team to supervise and develop staff and provide the high level of service expected by our residents. </li>\n<li>If you are hardworking, proactive, enthusiastic and customer focused, then please apply.</li>\n</ul>\n \n<ul>\n<li>You must have experience of managing people, and an understanding of caretaking and estate services. </li>\n<li>You must have good IT, Communication, and Customer Service skills. </li>\n<li>You will also need to be flexible and able to use your initiative where required and have a full driving license and access to a vehicle as required.</li>\n</ul>\n \nIt is an essential requirement that you have a good standard of both literacy and IT skills, as you will be required to use a PC completing KPI’s, monitoring and reports, as well as undertaking online courses and assessments, We can further your skills during the probation period.\n \nA Full UK, driving license is essential, a company van will not be provided for this role and will need to use own vehicle so access to a car is essential \n \nFor this post the successful candidate will need to apply for or be in possession of a Standard Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit <a href=\"http://www.homeoffice.gov.uk/\">www.homeoffice.gov.uk</a>.\n \nIf you are interested in this role and have the experience required, then apply without delay!\n \nWe are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. \n \n*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.\n \nAt the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.\n \n \nOur commitments:\nAt L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.\n \nIn addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.\n \nWe are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.\n \nWe are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.\n \nWe expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.\nL&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.\nAs a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. \nOur vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.\n \n</div>","shortDescription":"","salaryDescription":"£39,465 plus 28 days holiday, bank holidays and other company benefits","publishDate":"2025-03-18T09:32:00.000Z","expirationDate":"2025-03-31T22:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/c100a116-216f-4e02-92f5-88a807fe0d8d.jpg","score":1,"featured":false,"enhanced":false},{"id":"376feb86-c64c-4f48-b427-04fcb5e0501b","title":"INTERNAL APPLICANTS ONLY BSR Project Officer","employer":"London Borough Of Waltham Forest","department":"","location":"To be confirmed","locationType":3,"description":"JOB DESCRIPTION ***Internal Applicants Only*** Organisation: London Borough of Waltham Forest Salary: Scale 6 £34,416 - £35,982 Contract Type: Up to 6 months secondment Working hours per week: 36 hours a week (Monday - Thursday 9 am-5.15 pm and Friday 9 am - 5 pm) Application Deadline: 26 March 2025 Proposed Interview Date(s): to be confirmed Reference:1600 About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the <a href=\"https://www.london.gov.uk/good-work-standard\">Mayor of London's Good Work Standard</a> employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. The Council's preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method. About the role: 4 posts available This is an exciting opportunity to help support the Business Support Review team with the implementation of Review's recommendations for Business Support. This could include being involved in improvements to systems such as Oracle and also involvement in the implementation of new/updated policies and procedures. You will work as part of a professional team and support in dealing with all aspects of the Business Support Review. Knowledge of Business Support processes will be an advantage. Good written and verbal communication skills will be required as part of the role will include maintaining records, documents, written correspondence using appropriate systems and working with internal stakeholders.This will include creating documents and reports from the information provided. Strong communication skills. Attend meetings, provide advise and guidance on operating procedures. <a href=\"https://fs-filestore-eu.s3.eu-west-1.amazonaws.com/Waltham_Forest/govRoleProfiles/Role_Profile_BSR_Project_Officer_SC6_1600.pdf\">>> Click here to download the Role Profile << </a> Key Responsibilities: <ul> <li>Work as part of a team to support the Business Support Review team in delivering their recommendations</li> <li>Creating and maintaining documents and records, ensuring attention to detail. </li> <li>Working with internal stakeholders, building trust and sharing knowledge.</li> <li>Provide relevant and accurate records and documents as required</li> <li>Deal with people at all levels confidently, sensitively, and diplomatically.</li> </ul> Qualifications and Requirements: <ul> <li>Knowledge of Business Support process would be advantageous</li> <li>Ability to prioritise work to meet deadlines</li> <li>Good oral and written communication skills</li> <li>Ability to manage a number of tasks at the same time</li> <li>Strong organisational skills</li> <li>Good IT skills</li> </ul> Terms and conditions: The below terms and conditions apply to this role: Satisfactory employment references and CIFAS identity checks; As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments, or the tone of conversations. It does not require staff to speak only in English. How to Apply: Interested candidates are invited to submit their applications online by pressing the 'Apply' button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Equal Opportunity Employer: Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities, and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender, and disability equality and best practice in respect of age, faith, and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity; Opposing all forms of discrimination, intolerance and disadvantage; Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible, and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. We are keen to support employees in balancing their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview. For more information on the benefits of working for the Council, please visit <a href=\"https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us\">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us</a>. Contact Information: If you have any questions about this vacancy or the application process, please contact Elisabeth Sippings at <a href=\"mailto:elisabeth.sippings@walthamforest.gov.uk\">elisabeth.sippings@walthamforest.gov.uk</a> If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at <a href=\"mailto:recruitment@walthamforest.gov.uk\">recruitment@walthamforest.gov.uk</a>. Click here for further information on the <a href=\"https://www.walthamforest.gov.uk/council-and-elections/your-data-and-privacy/our-privacy-notices/hr-recruitment-privacy-notice\">Human Resources recruitment privacy notice</a>.","shortDescription":"","salaryDescription":"Scale 6 £34,416 - £35,982","publishDate":"2025-03-17T16:28:00.000Z","expirationDate":"2025-03-26T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/eb77ab1d-43c7-436a-911e-d8b122bac4dd.jpg","score":1,"featured":false,"enhanced":false},{"id":"babdfbb8-23f8-45ad-9580-aa165d3a39ea","title":"Business Support Administrator - Adoption","employer":"PACT (Parents and Children Together)","department":"","location":"London","locationType":2,"description":"Could you become a vital part of our collaborative and innovative team to make a lasting difference to families? We are looking for a part time Business Support Administrator to join our amazing Adoption team. \nWe believe that every child deserves a loving and supportive home and we are committed to providing the highest quality services to help make that a reality, and we are proud of our three successive outstanding ratings with Ofsted.\nPosition: Business Support Administrator\nLocation: London / Hybrid, with one day a week in Vauxhall office \nContract: Permanent\nHours: Part time 18.5 hours a week over 3 or 4 weekdays.\nSalary: Pro-rata salary of £12,006 to £13,398 per annum (full time equivalent £24,012 - £26,797 per annum) Plus £1,650 per annum location allowance (full time equivalent £3,299 per annum).\nAbout the role:\nAs Business Support Administrator, you’ll provide essential administration support to the whole adoption process and play a pivotal role in ensuring that our adoption service is of high quality, is safe and meets performance targets and service standards. You’ll be responsible for a designated area of business support – our Access to Records service.\nYour Business Support Administrator responsibilities will include:\n<ul>\n<li>Co-ordinate and administer requests for the Access to Records service, liaising with service users and outside agencies.</li>\n<li>Manage enquiries from service users and other agencies and provide general information.</li>\n<li>Ensure all systems and database information is recorded efficiently and accurately</li>\n<li>Ensure relevant paperwork is completed for all stages of the process</li>\n<li>Provide admin support across all other areas of our Business Support admin team</li>\n</ul>\nAbout you: \nAs Business Support Administrator, you will:\n<ul>\n<li>Have previous experience of providing great admin support in a busy, demanding environment</li>\n<li>Deliver excellent customer service and work collaboratively with other colleagues</li>\n<li>Be adept at organising and proactive in managing a busy workload and achieving deadlines</li>\n<li>Produce work with a high level of accuracy and attention to detail</li>\n</ul>\nIf this sounds like you then <a href=\"https://www.pactcharity.org/careers/current-opportunities/\">apply today</a> to join a collaborative team who are part of something truly meaningful.\nEarly applications are encouraged as we may close this vacancy on an earlier basis if a successful candidate is found.\nClosing date: 9am, Friday 11 April 2025\nInterview dates: Monday 07 and Tuesday 22 April 2025\nOther roles you may have experience of could include: \nAdmin Assistant, Administrator, Admin Support, Customer Admin Support\nSafeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards. Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role. \nAll opportunities with PACT are based in the UK.","shortDescription":"","salaryDescription":"Pro-rata salary of £12,006 to £13,398 per annum (full time equivalent £24,012 - £26,797 per annum) Plus £1,650 per annum location allowance (full time equivalent £3,299 per annum).","publishDate":"2025-03-17T12:03:00.000Z","expirationDate":"2025-04-11T08:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/fff19428-fd51-44bd-9c50-8004117fe5a8.png","score":1,"featured":false,"enhanced":false},{"id":"a9684a31-5c68-4164-9396-dc5f26494b63","title":"Assistant Customer Service Supervisor - Watford","employer":"Hertfordshire County Council","department":"","location":"Watford","locationType":3,"description":"Job Title: Assistant Customer Service Supervisor - Watford Starting Salary: £24,790 opportunity to progress to £27,269 pa pro-rata for part-time Hours: 18.5 Location: Watford Contract Type: Permanent Directorate: Resources About the team Do you want to make a difference in the community and help people to enrich their lives, whilst progressing in a whole new career? Then apply for a job with Hertfordshire Libraries Hertfordshire's libraries are more than collections of books. They are hubs for community activities, places to access digital technology, creative spaces, and gateways to reading, information and wellbeing. Our service points include small village libraries, town and city libraries, and performing arts libraries. Hertfordshire Libraries exists to help people to live better lives for longer. All of which means today's Assistant Customer Service Supervisors need to be passionate about proactively helping people of all ages and from all backgrounds as well as being able to lead from the front working alongside the Library Manager. Watford Central Library WD17 3EU Watford Central Library is a large, bustling town centre library spread over two floors. We are open seven days a week and offer a wide range of services, events, and activities for both adults and children. These include Baby Rhyme Time, Story Time, Lego Club, and a Sewing Group. Our modern CreatorSpace is used for creative and digital activities, as well as various clubs and events. Please see rota attached. About the role To support the delivery of the Inspiring Libraries 10-year strategy. You will have the skills and abilities to support the Library Manager to actively supervise the team at Watford Library, including staff timetabling, training and development. You will also support the Library Manager with statistic and financial data, Health & Safety as well as act as the senior on duty as and when required. You will have the ability to compile, maintain and provide effective returns for monthly statistical information. You will also actively engage with the delivery and promotion of all frontline services in the library and outreach activities as required. About you Essential<ul>\n<li>You will have excellent communication and admin skills and you will be passionate about providing great customer care.</li>\n<li>You will have demonstrable experience in leading a team in a supervisory role, working collaboratively to achieve aims and objectives as set by the Library Manager and wider Library teams.</li>\n<li>You will have excellent time management skills and organisational skills, being able to manage workloads alongside supervisory responsibilities in a methodical manner</li>\n<li>You will be a competent user of Microsoft Packages including Word and Excel in order to collate and present data, and have an ability to support others in using technology.</li>\n</ul>Desirable<ul><li>Above all, you will be a reliable and flexible team player who is willing and able to engage with the full range of services, activities, and events that libraries offer.</li></ul>Assistant Customer Service Supervisor roles offer successful applicants the opportunity to get involved in a hugely varied range of activities. You will be actively promoting and supporting the use of all our library resources and helping customers to find the information that they need. You will help to deliver a programme of library activities and events, as well as supporting the Library Manager in all aspects of the day to day running of the library. All our Library Assistant Customer Service Supervisor roles help to make a positive difference to people's lives. This job role is within the Community Services, level COM5 job profile. Please locate this via: Job profiles - Community services To hear more about this opportunity please contact Angela Hadwin, Library Manager T: 01438 864813 E: angela.hadwin@hertfordshire.gov.uk for an informal discussion about the role. Interview Date: 24th April 2025 We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role. Benefits of working for us How to apply As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post. English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.","shortDescription":"","salaryDescription":"£24,790 opportunity to progress to £27,269 pa pro-rata for part-time","publishDate":"2025-03-17T06:51:02.000Z","expirationDate":"2025-04-01T00:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/44031435-a40a-4d66-b1f8-102f8d93555f.png","score":1,"featured":false,"enhanced":false},{"id":"04ae9ba7-4216-4d99-bf75-4e6798316004","title":"Revenues Team Manager","employer":"London Borough of Haringey","department":"","location":"Haringey","locationType":2,"description":"<div class=\"desc\">\n<h3>About Haringey</h3>\nHaringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.\n<h3>About the role</h3>\nWe are looking for an experienced and enthusiastic individual to directly manage and develop a team of officers within our Arrears team. The objective of the successful candidate would be to manage the team and deliver service improvements which result in increases to Council Tax and Business Rates collection. You will work as part of a wider management team in support of the Revenues Manager to deliver service improvements, meet collection targets and deliver an excellent standard of service. \n<h3>About the team</h3>\nYou will oversee a team of four (potentially more) revenue officers, directly reporting to you. Your primary responsibility will be to manage and support your team effectively, ensuring high performance and maintaining morale. By doing so, you will contribute to delivering a high standard of service. You will report directly to the Revenues Manager and collaborate closely with the Recovery Team Manager.\n<h3>About you</h3>\nThis role requires extensive knowledge of council tax and/or business rates, and the recovery process. You should have experience in managing teams and strong people management skills. Effective communication and strong negotiating abilities are essential. You must be accurate and methodical in approaching your workload. Additionally, excellent customer service skills would be a significant benefit for this position, as you will be interacting with various stakeholders and addressing their needs professionally and efficiently.\n<h3>Working for Haringey</h3>\nAt Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts. Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may be diverted through to junk email folders. Please continue to check these through the application process. 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Customer Service job vacancies in Hertford

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17
Customer Service job vacancies in Hertford

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Moving Forward Facilitator (face to face)

Breast Cancer Now

Self-employed - £26 per hour when facilitating a course (course duration will vary depending on location).

Southend, Orpington, Norwich/Great Yarmouth, London , Coventry/Nuneaton, Cambridge, Boston, Basildon, Swansea/Llanelli/Haverfordwest (On-Site)

Posted 2 days ago

Handyperson

Peabody

£30,043 a year

Rotherhithe (Darwin Court) SE17 1AD (On-Site)

Posted 2 days ago

Closing in 2 days

Support Worker

Peabody

£24,326

Watford (On-Site)

Posted 3 days ago

Closing in 4 days

Customer Service Advisor

Borough of Broxbourne

£15,059.20 p.a. (FTE £27,859.52 pa)

Cheshunt, Hertfordshire, EN8 9XQ. Hybrid Working / Bishops' College, (On-Site)

Posted 5 days ago

INTERNAL APPLICANTS ONLY Early Help Project Officer

London Borough Of Waltham Forest

Scale 6 £34,416 - £35,982

To be confirmed (On-Site)

Posted 5 days ago

Neighbourhood Housing Lead

London and Quadrant Housing Trust

£34,904 plus 28 days holiday, bank holidays and other company benefits including cash health plan, pension scheme, life assurance

West Ham Lane, Stratford, Newham, East London (Hybrid)

Posted 6 days ago

Handyperson

London and Quadrant Housing Trust

£27,370 plus 28 days holiday, bank holidays and other company benefits

Stratford, London (On-Site)

Posted 7 days ago

Grounds Maintenance Supervisor

London and Quadrant Housing Trust

£31,923- £35,019 depending on experience. You will be provided with an L&Q van for business use, 28 days holiday plus bank holidays plus other company benefits.

West Ham Lane, Stratford, London (On-Site)

Posted 7 days ago

Closing in 5 days

ASB Case Manager

London Borough of Barking & Dagenham

£40,000 – £45,000 per annum

Barking & Dagenham (Hybrid)

Posted 7 days ago

Closing in 6 days

Maintenance Supervisor

London and Quadrant Housing Trust

£39,465 plus 28 days holiday, bank holidays and other company benefits

West Ham Lane, Stratford, London (Hybrid)

Posted 7 days ago

Closing today

INTERNAL APPLICANTS ONLY - BSR Project Lead

London Borough Of Waltham Forest

PO1 £39,855 - £42,324 (pro rata for part-time)

To be confirmed (On-Site)

Posted 8 days ago

Closing in 2 days

Apprentice Registration Service

Camden Council

26000

Camden Town Hall (Hybrid)

Posted 8 days ago

Closing in 5 days

Caretaking Team Leader

London and Quadrant Housing Trust

£39,465 plus 28 days holiday, bank holidays and other company benefits

South West, London (On-Site)

Posted 8 days ago

Closing today

INTERNAL APPLICANTS ONLY BSR Project Officer

London Borough Of Waltham Forest

Scale 6 £34,416 - £35,982

To be confirmed (On-Site)

Posted 9 days ago

Business Support Administrator - Adoption

PACT (Parents and Children Together)

Pro-rata salary of £12,006 to £13,398 per annum (full time equivalent £24,012 - £26,797 per annum) Plus £1,650 per annum location allowance (full time equivalent £3,299 per annum).

London (Hybrid)

Posted 9 days ago

Closing in 6 days

Assistant Customer Service Supervisor - Watford

Hertfordshire County Council

£24,790 opportunity to progress to £27,269 pa pro-rata for part-time

Watford (On-Site)

Posted 9 days ago

Closing in 4 days

Revenues Team Manager

London Borough of Haringey

PO5 (£50,574 – £53,607)

Haringey (Hybrid)

Posted 13 days ago

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17 Customer Service job vacancies in Hertford

Job alerts

Get ahead of new opportunities. To save a search to receive email alerts when employers post similar jobs, please enter search criteria or filters.

Moving Forward Facilitator (face to face)

Handyperson

Support Worker

Customer Service Advisor

INTERNAL APPLICANTS ONLY Early Help Project Officer

Neighbourhood Housing Lead

Handyperson

Grounds Maintenance Supervisor

ASB Case Manager

Maintenance Supervisor

INTERNAL APPLICANTS ONLY - BSR Project Lead

Apprentice Registration Service

Caretaking Team Leader

INTERNAL APPLICANTS ONLY BSR Project Officer

Business Support Administrator - Adoption

Assistant Customer Service Supervisor - Watford

Revenues Team Manager

17
Customer Service job vacancies in Hertford