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Customer Services Officer 
Permanent x 1 Vacancy 
Scale 4 - £30,288 - £32,070 
Want to work with a great team and atmosphere? 
Want a career path? Want to work in Enfield? 
Enfield has 17 libraries, with over a million visitors per year. We also issue over a million items per year. The service is divided into four main Libraries with up to 4 smaller community libraries each. The main libraries have all been recently refurbished or rebuilt and offer up-to-date books, Wi-Fi, public computers, online resources and events programmes to encourage reading. 
Successful candidates will have a wide variety of tasks and responsibilities which will include working within a team or on your own. You will encourage people to make full use of the library services and help customers to use the resources, information and Council services available. 
Key skills needed for the role: 
 
 - Ability to deliver excellent customer service and a genuine interest to help people 
 - Good IT skills and a sound knowledge of Microsoft Office packages 
 - A ‘can do’ attitude, and attention to detail 
 
 - Able to communicate clearly with customers and team members 
 - Organised, methodical and able to follow instructions accurately 
 - Empathetic and understanding 
 - Previous customer service or libraries experience 
 
What we offer: 
 
 - Competitive pay (£29,346 - £31,074 for 36 hours) 
 - Career path 
 - 24 days pro-rata holiday entitlement (+ bank holidays) 
 - Pension 
 - Comprehensive training programme 
 
Contact Details - 
If you would like to know more about the role, please contact Peter Di Biasio on 020 8132 1811 for an informal discussion or to arrange a visit to the team. 
If you have any difficulties accessing this information, please contact Farida Uddin on <a href="mailto:farida.uddin@enfield.gov.uk" target="_blank">farida.uddin@enfield.gov.uk</a> 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

London Borough of Enfield

Customer Services Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/2927/Contact_Handler_Final.docx" target="_blank">Contact_Handler_Final</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Contact Handler x2 - 7029

Title: Contact Handler x2
Contract Type: Permanent - Full Time - 35 hours
Salary: From £26,775 per annum to £29,280 (London Weighted Salary) dependent on experience
Reporting Office: London, Stratford&nbsp;
Persona: Agile - 1-2 days office attendance required - with travel to site required
Working Pattern: Monday - Friday
Closing Date: 5th September 2025 - 23:00
Interview Dates: On a date to be confirmed via Ms Teams

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated


<a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHApywVEFYX5JZD4ZaAmMwPxAfDtnXrW1S6sgXBcrKZXiL1CeRtOGVMunGcjjZOJV9i" target="_blank">Role Profile - Contact Handler.docx</a> &nbsp;
<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a>&nbsp;include:&nbsp;&nbsp;Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and&nbsp;<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…

Join our B2B Hub Team at L&amp;Q:

Are you passionate about delivering excellent customer service and want to be part of something new and exciting? This is your opportunity to help shape a brand-new team at L&amp;Q that will support our strategic relationship with Metra Living.
As a&nbsp;Contact Handler, you’ll be the first point of contact in our newly formed&nbsp;Business-to-Business (B2B) Hub, responsible for managing service requests and ensuring cases are logged, triaged, and dispatched accurately and efficiently.
This role is essential to ensuring our service delivery meets the high standards expected by Metra Living. You’ll play a key role in maintaining our reputation for responsiveness and professionalism.
You’ll report to directly to our Head of Managing Agent Relationships and work closely with the Hubs Relationship Manager, Case Manager and wider L&amp;Q teams.
If this sounds like you, we would love for you to apply!
&nbsp;
Your impact in the role
Main Duties:
<ul>
<li>Receive and log service requests via phone and email</li>
<li>Triage and prioritise cases using diagnostic tools</li>
<li>Dispatch work orders to internal teams or contractors</li>
<li>Provide timely updates and close-the-loop communications</li>
<li>Monitor progress, chase outstanding jobs, and escalate as needed</li>
<li>Maintain accurate records for audit and cost recovery</li>
<li>Proactively identify recurring issues and delays</li>
</ul>
Key Relationships:

<ul>
<li>Work closely with Case Manager, Relationship Manager and Operational Teams, such as Re[airs, Estates and Compliance Specialists</li>
<li>Act as the frontline representative of L&amp;Q to Metra Living, ensuring a professional and responsive service.</li>
</ul>
&nbsp;
How You’ll Help Achieve Departmental Goals:
<ul>
<li>Ensure first-time resolution or accurate triage</li>
<li>Support SLA compliance and performance reporting</li>
<li>Help maintain service quality and customer satisfaction</li>
</ul>
What you'll bring

Essential:

<ul>
<li>Experience in customer service and housing or repairs</li>
<li>Strong communication and organisational skills</li>
<li>Confident telephone manner and ability to multitask</li>
<li>Proficiency in Microsoft Office and CRM systems</li>
<li>Ability to work independently and in a fast-paced team environment</li>
<li>Calm, methodical approach under pressure</li>
</ul>
Desirable:

<ul>
<li>Adaptability to change</li>
<li>Experience in B2B service delivery or client liaison</li>
</ul>
We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words.
About L&amp;Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South-East and North-West of England.
At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate&nbsp;<a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.
L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion.&nbsp; We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.&nbsp; Click&nbsp;<a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a>&nbsp;to read more.&nbsp;&nbsp;
If you require any reasonable adjustments at any stage during this process, including application stage, please email&nbsp;<a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>
At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Click&nbsp;<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a>&nbsp;to find out more about L&amp;Q and why you should join us!

London and Quadrant Housing Trust

Contact Handler

<ul></ul>





Title: Resolution Officer - Maintenance Services
Contract Type: Permanent and FTCs available, Full time, 35 hours per week
Salary: £32,881 per annum (London weighted salary) or £28,886 per annum (Regional salary) dependant on experience
Reporting Office: London, Stratford or Manchester, Trafford
Persona: Agile (mixture of home and office)

Closing Date: Wednesday 3rd&nbsp;September at 9am
Interview Date: assessment centres will take place on Tuesday 9th&nbsp;September
<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a>&nbsp;include:&nbsp;&nbsp;Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and&nbsp;<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
*Previous Applicants May Not Apply* - (if prior applications were regretted within 12 weeks)
<a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAL8hehurlNDQMi+NxALKCQNcbqDEfszVo1ORNyRdFHPTat7ZujrvwtrRqz/mc7V0B" target="_blank">Role Profile - Resolution Officer.pdf</a>
Join our Customer Resolution Team at L&amp;Q:
Our customers are the most important part of our business and as a member of the Customer Resolution team, it is vital that you have the passion as a Customer Service professional to deliver excellence to both internal and external customers - every time.
This is a fantastic position within the heart of the Direct Maintenance Team and the successful applicant will have an opportunity to play a part in delivering an exciting service to our residents.&nbsp;

Your impact in the role:
The role will involve taking the lead in managing complaint&nbsp;cases&nbsp;about the work our Maintenance Technicians and Subcontractors perform in our resident’s homes&nbsp;as well as our communal areas. You will act as the ‘voice and face’ of the Trust, so demonstrable experience in delivering customer-focused services in a demanding public-facing environment is essential.&nbsp; &nbsp; This is a role where you can truly support our residents and show your passion to go above and beyond. In this role you will be surrounded by a supportive department who have&nbsp;a strong team&nbsp;ethos. You will have control over your own caseload and&nbsp;be responsible for&nbsp;orchestrating a positive outcome for our customers.&nbsp;
You will have excellent written and verbal communication skills&nbsp;in order to&nbsp;deal with the various issues our diverse resident base will have. Therefore, it is essential that&nbsp;you’ve&nbsp;had experience in a customer service role and preferably with complaint handling.
You will work collaboratively with other departments across the Trust to ensure effective and efficient delivery of services to our customers, so highly developed relationship management or stakeholder engagement skills are essential to perform well in this role.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Managing and owning a caseload of complaints relating to maintenance works. Volumes may vary but you can expect at least 3-5 new complaints per day, and you may have 50 or more ongoing complaints to manage at any&nbsp;time&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Conducting thorough impartial investigations&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Working within response deadlines and adhering to team SLA’s/ KPI’s&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Liaising with customers and internal departments via phone, Microsoft teams and email&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Challenging decisions of internal departments&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Calculating compensation in line with company procedures&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Maintaining high quality records and notes on the system&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Being conversant with the Housing Ombudsman code and ensuring that complaint handling and decisions are in line with the&nbsp;code&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Feeding back the cause of complaints to prevent&nbsp;recurrence&nbsp;
&nbsp;What you'll bring:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Able to work in a fast-paced and&nbsp;high-pressured&nbsp;environment&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent communication skills, verbal and written
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent organisational skills&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Versatile and resilient&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Inquisitive and strong&nbsp;problem-solving&nbsp;skills&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Great customer service with strong empathy&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong time management and ability to work to deadlines&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Self-starter with strong initiative&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Able to work within a team and work collaboratively with internal and external&nbsp;stakeholders&nbsp;
We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words.

About L&amp;Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate&nbsp;<a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.
L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion.&nbsp;&nbsp;We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.&nbsp;&nbsp;Click&nbsp;<a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a>&nbsp;to read more.
If you require any reasonable adjustments at any stage during this process, including application stage, please email&nbsp;<a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>
At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Click&nbsp;<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a>&nbsp;to find out more about L&amp;Q and why you should join us!

Customer Resolution Officer

<ul></ul>





Customer Services Champion Contact Centre Customer Services&nbsp; Full time 36hrs 1 year fixed term Grade 5 - £35,520 - £38,739&nbsp; About Us The Customer Services Contact Centre provides a wide range of Council services across a variety of channels. Our aim is to deliver excellent customer service, resulting in high customer satisfaction and a positive experience for all service users and we work closely with other departments to create positive outcomes for the residents of Havering. About the job If you have proven customer service skills, can communicate clearly and effectively and have experience of working in a busy contact centre, we would like to hear from you.&nbsp; In addition, you must have the ability to work well in a busy team environment and be able to demonstrate excellent grammar, numerical and I.T. skills.&nbsp; Also essential is experience in dealing with a diverse customer range and extensive experience of dealing with enquiries including those related to regulatory, statutory and/or legally based disciplines.&nbsp; You will receive and handle enquiries relating to Council Tax and Benefits, therefore a detailed knowledge of both services is essential. This contact will be through a variety of access channels including but not limited to telephone, web and face to face, aiming to achieve first contact resolution for the customer. We promote a hybrid model of working for our Contact Centre staff. In this role, the successful candidate will be required to work from our town hall campus on a regular basis, working in the Appointment Centre and Town Hall reception supporting the various customer channels including, online, telephony and face to face. About you: Experience will be required in the handling and accurate resolution of enquiries and service requests, including data processing and problem solving, all by using initiative, judgement and discretion.&nbsp; You will be part of a large group and therefore need to work well with others in a team environment.&nbsp; You will be required to build strong links to our service providers and have the opportunity to take part in other service areas when appropriate. You will also be required to support the other members of the team as required. &nbsp;Experience of working as part a Contact Centre environment is essential, as is a detailed working knowledge of Council Tax and Benefits. Applicants must be experienced in using multiple software systems for processing business tasks and information and the handling of financial information. In particular, the use of the Capita Academy, NEC, Civica/Civica PCI, QMatic, is essential. Please view Job Profile&nbsp;here For an informal discussion about the post, please contact&nbsp;<a href="mailto:Sharon.Basford@havering.gov.uk" target="_blank">Sharon.Basford@havering.gov.uk</a> or&nbsp;<a href="mailto:Mary.OConnell@havering.gov.uk" target="_blank">Mary.OConnell@havering.gov.uk</a> The closing date for the receipt of applications is 3^rd September 2025, however interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified if your application has been successful.&nbsp; Tests and interviews will be carried out during September.&nbsp; Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770. Additional Information We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to&nbsp;Choose Havering. The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

London Borough of Havering

Customer Services Champion

<h2>About us</h2>Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents. The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision? We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough<h2>About the job</h2>Salary: £7.55 per hour Hours per week: 37 Contract type: ApprenticeshipKick-start your career in public service! Luton Council is offering an exciting opportunity for a motivated and customer-focused individual to join our Community Choices team as a Customer Service Advisor Apprentice.This role is perfect for someone looking to develop professional skills in customer service, administration, and community engagement — all while gaining a recognised qualification and making a difference in people’s lives.What you’ll be doing:As our Customer Service Advisor Apprentice, you will:<ul><li>Be the first point of contact for people visiting or contacting our service via reception, email or telephone.</li><li>Provide administrative support to the Community Choices management team — including photocopying, filing, emailing, and printing support plans.</li><li>Assist in producing key documents such as questionnaires, letters, and newsletters.</li><li>Help monitor service quality and satisfaction through data entry and reporting.</li><li>Support Team Leaders in arranging and coordinating meetings for the people we support.</li><li>Take accurate meeting notes, communicate relevant information to staff and carers, and help maintain up-to-date client and staff records.</li><li>Attend team meetings and training to develop your skills and knowledge within the role.</li></ul>Please note this role does not attract sponsorship.<h2>About you</h2>You are someone who brings a positive attitude, a willingness to learn, and a commitment to delivering excellent customer service. You have some experience in establishing facts and solving problems, and you're confident in providing advice and handling enquiries from members of the public both face to face and over the phone, always in a polite and professional manner.You are able to quickly learn and apply new procedures, and you're comfortable using Microsoft Word, Excel, and other Windows-based applications. You have accurate keyboard skills and are capable of carrying out general administrative tasks such as photocopying, scanning, filing, printing, and producing clear, concise meeting notes.With strong numeracy skills, you're confident in carrying out basic calculations (adding, subtracting, multiplying, dividing), and you can work both independently and as part of a team. Your spoken and written English is of a high standard, enabling you to communicate effectively in a range of situations.You understand the importance of equality and are aware of how discrimination can affect service delivery and the people you support. You're either already qualified in English and Maths at GCSE level or are willing to work towards these qualifications as part of your apprenticeship.You are reliable, flexible, and able to adapt your working hours to meet service demands, such as during busy periods at the end of the day. You have lived in the UK for the past three years and are able to travel across the Borough when required.Most importantly, you are committed to undertaking the relevant apprenticeship training and developing your skills to contribute positively to the Community Choices team at Luton Council.To be eligible, applicants must have resided in the EEA, Switzerland, Gibraltar or the UK for at least the previous 3 years before the start of the apprenticeship.<h2>Application process</h2>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received.<h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons including access to discounts on top UK retailers and local retailers&nbsp; - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1607048&amp;ptId=11708" target="_blank">download: Customer Service Apprentice july25.pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1607049&amp;ptId=11708" target="_blank">download: Luton_Values_Flyer.pdf</a></li></ul>





<ul></ul>

Luton Borough Council

Customer Service Advisor Apprentice

<ul></ul>





Salary: NJC 8 - 17 £25,992 - £30,060 + well-being cash plan + pension scheme (LGPS) + additional Lift Schools benefits Hours: Full Time, 37 hours per week Contract: Permanent Start date: ASAP We are looking for a Leisure Centre Duty Manager Are you passionate about delivering exceptional customer service in a dynamic leisure environment? Do you thrive in a leadership role where no two days are the same? Leon Leisure, part of Lift Schools, is looking for a dedicated and proactive Leisure Centre Duty Manager to join our team and help provide outstanding leisure facilities and experiences for our community. About the Role As a Duty Manager, you will play a key role in the day-to-day operations of our leisure centre, ensuring a safe, welcoming, and high-quality experience for all users. You will lead by example, support staff development, and contribute to the continuous improvement of services and programmes at Leon Leisure. This is more than a leisure job - it's an opportunity to support community wellbeing while contributing to Lift Schools' mission of providing an excellent education for every child, in every classroom, every day. Key Responsibilities<ul>
<li>Lead and support leisure centre staff to deliver exceptional customer service.</li>
<li>Ensure compliance with all Health &amp; Safety legislation and leisure industry standards.</li>
<li>Assist with staff recruitment, training, and rota planning.</li>
<li>Promote and support a diverse programme of sports and leisure activities.</li>
<li>Act as a keyholder, providing building security and emergency call-out support.</li>
<li>Handle customer enquiries and feedback professionally and proactively.</li>
</ul> What We're Looking For<ul>
<li>A confident, reliable leader with experience in a leisure or customer service environment.</li>
<li>An NPLQ holder with strong knowledge of poolside safety and operations.</li>
<li>Someone with a passion for community engagement and a commitment to health and wellbeing.</li>
<li>A team player who is flexible, resilient, and solutions-focused.</li>
</ul> About Leon Leisure Centre At the heart of our community, on the site of Sir Herbert Leon Academy, Leon Leisure Centre offers top-tier fitness and sports facilities, including a swimming pool, gym, multi-purpose sports hall, 3G Astro-turf, and grass pitches. Everything you need to stay active, fit, and healthy! Who is Lift Schools? We're a diverse and inclusive network of schools with one clear mission; to provide an excellent education to every child - in every classroom, every day. And we do this across each of our 57 schools. As with our students, we want our team to be empowered to do their best work, supported by the best leadership they've ever had. We acknowledge and appreciate the exceptional efforts of everyone here in making this an incredible organisation. We offer you:<ul>
<li>
Comprehensive training: Access a wide range of developmental training to boost your career.</li>
<li>
Generous benefits: From your pension plan to healthcare and financial support, we've got you covered.</li>
<li>
Lifestyle perks: Enjoy discounted gym memberships, travel deals, and even electric vehicle incentives.</li>
</ul> Ready to apply? Get in touch here. We can't wait to hear from you.Closing date: 7th September We reserve the right to close this vacancy early should we receive an overwhelming response. All candidates are advised to refer to the job description and person specification before making an application. Lift Schools are committed to ensuring the highest levels of safeguarding and promoting the welfare of our pupils, and we expect all our people and volunteers to share this commitment. We adopt a fair and consistent recruitment process which is inline with Keeping Children Safe in Education guidance. This includes online checks for shortlisted candidates. All offers of employment are subject to an Enhanced DBS check, references, and where applicable, a prohibition from teaching check. Lift Schools embraces diversity and promotes equality of opportunity. Job share, part-time and flexible working opportunities will be considered. We are a Disability Confident Employer and there is a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria.

Duty Manager

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4476/Applying_for_employment_Broxbourne_for_ATS_Sept__2015.docx" target="_blank">Applying_for_employment_Broxbourne_for_ATS_Sept__2015</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4477/4._Broxbourne_Job_Applicant_Privacy_Notice.docx" target="_blank">4._Broxbourne_Job_Applicant_Privacy_Notice</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4479/OO_-_Operations_Officer_Brox_Sport.docx" target="_blank">OO_-_Operations_Officer_Brox_Sport</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4553/OO_-_Operations_Officer_Brox_Sport__17_.docx" target="_blank">OO_-_Operations_Officer_Brox_Sport__17_</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CV’s submitted without a fully completed online application form.



Operation Officer (Lifeguard) – (Ref: OO) FULL TRAINING AVAILABLE Salary up to £25,521.60 pa depending on hours worked &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Up to full time 40 hours per week, part-time hours also available
This could be the job for you… • &nbsp; &nbsp;Would you like to work in a vibrant team? • &nbsp; &nbsp;Operations Officer/Lifeguards benefit from varied working hours, which can easily fit around other commitments.&nbsp; • &nbsp; &nbsp;Are you a good swimmer and enjoy working in a sporting environment? • &nbsp; &nbsp;Are you interested in a career in the leisure industry?
Then come and join our friendly operations team at John Warner Sports Centre in Hoddesdon and Laura Trott Leisure Centre in Cheshunt. You will be helping your community within these centres by providing excellent customer services, so they can enjoy our facilities safely and to the highest standards of cleanliness. &nbsp;
What is required?
• &nbsp; &nbsp;You will need to be resilient, reliable, and conscientious. • &nbsp; &nbsp;Enjoy working as part of a team. • &nbsp; &nbsp;Have excellent customer care skills. • &nbsp; &nbsp;Have a friendly and effective manner. • &nbsp; &nbsp;You will need to converse at ease with members of the public in fluent English to provide advice. • &nbsp; &nbsp;Perform the safe manual handling, setting up and breaking down heavy equipment within operational guidelines. • &nbsp; &nbsp;You will need to be organised and be calm under pressure. • &nbsp; &nbsp;You will need to gain the ‘National Pool Lifeguard Qualification’, which can be funded by us (there is a payback of training fees if you do not qualify within the probationary period). • &nbsp; &nbsp;On qualifying you will need to pass regular competency tests. • &nbsp; &nbsp;You will need to pass a swim test which will be conducted at interview stage. • &nbsp; &nbsp;This role requires a disclosure and barring service check as it is working with children and vulnerable clients.
Broxbourne offers full training and development and career progression, all our current Operations Managers and Assistant Managers started out as Operations Officers/lifeguards so this could kick start your leisure career.&nbsp;
We have adopted the core values of Teamwork, Innovation, Effectiveness and Respect (TIER).&nbsp; The values and their underlying behaviours, demonstrate our commitment to providing excellent customer care, working in a joined-up way, showing respect at all times and looking at innovation and forward thinking solutions. We pride ourselves on recruiting, developing and retaining talent who share this commitment.
We are committed to safer recruitment, safeguarding and promoting the welfare of children and young people and vulnerable adults. We expect all staff and volunteers to share this commitment.
The Council’s benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite and a range of generous discounts across other leisure and culture services.
Broxbourne Council is an Equal Opportunities employer.
Previous applicants may not be considered.
Details and application forms for all job vacancies are listed on the Council’s website.
Application forms must be submitted online by 9 September 2025 quoting the above reference.
Borough Offices, Bishops’ College, Churchgate, Cheshunt, Hertfordshire, EN8 9XQ. Telephone: 01992 785509, Email: <a href="mailto:personnel@broxbourne.gov.uk" target="_blank">personnel@broxbourne.gov.uk</a> Website: <a href="http://www.broxbourne.gov.uk" target="_blank">www.broxbourne.gov.uk</a>

Borough of Broxbourne

Operations Officers/Lifeguards

<ul></ul>

Please apply online via the quick apply link provided.
No CV required



Charity Shop Volunteer &nbsp; Be there when it matters as a Sue Ryder Volunteer &nbsp; As a Sue Ryder Volunteer in one of our charity shops, you will be one of the store’s friendly faces, helping us to provide the best customer experience whilst playing an important role in raising funds for our Palliative and Bereavement services.
The role: Our Sue Ryder shop volunteer roles are filled with variety and can cover many aspects of the role of a shop volunteer including:
• &nbsp; &nbsp;Donations and Gift Aid – meet donors, receive donations, sign donors up to Gift Aid • &nbsp; &nbsp;Sorting, labelling, pricing of stock • &nbsp; &nbsp;Greeting and helping customers • &nbsp; &nbsp;Serving customers on the till (training provided) • &nbsp; &nbsp;Maintaining shop displays, re-stocking, • &nbsp; &nbsp;Light cleaning/tidying duties to keep the shop inviting and well presented
More bespoke roles may include: • &nbsp; &nbsp;PAT testing • &nbsp; &nbsp;Upcycling • &nbsp; &nbsp;Social media and photography &nbsp; About you: • &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Enjoy helping and engaging with customers • &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Be enthusiastic and pro-active • &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Have the ability to work as part of a team • &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Be reliable &nbsp; Working as a volunteer at one of our Sue Ryder shops is not only a rewarding way to learn new and transferable skills but also a fantastic chance to make new friends and become part of your local community. Plus, you will receive a volunteer discount on donated goods.
We are happy to discuss arranging one of our friendly taster sessions so that you may meet the team and see the shop.&nbsp; &nbsp; Please note - we do have a minimum age requirement in our shops of 18.&nbsp;
About Sue Ryder: Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need. &nbsp; We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse volunteer workforce possible. We are particularly interested in increasing applications from the global majority, LGTBQIA+ and people with disabilities as they are currently underrepresented in our organisation. &nbsp; *Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin* &nbsp; If you have any questions, please contact our team at&nbsp; <a href="mailto:volunteer.recruitment@sueryder.org" target="_blank">volunteer.recruitment@sueryder.org</a>&nbsp; or visit:&nbsp; <a href="http://www.sueryder.org" target="_blank">www.sueryder.org</a>

8 Customer Service Jobs in Hertford, UK